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Hourly Tech Support Jobs in Waterloo, ON (NOW HIRING)

Faire

IT Support Technician

Kitchener, ON · On-site

CA$30.30 - CA$41.85/hr

Faire is looking for an on-site IT Support Technician to join our IT team in Waterloo. Most of your day will be spent helping employees by working through the ticket queue, helping unblock employees ...

Liberty Staffing

IT Support Specialist

Guelph, ON

CA$75K/yr

IT Support Specialist Current opening, PERM DIRECT HIRE starting salary: $75,000 per year Key Responsibilities Systems Network Support: Provide end-to-end technical support for all computer systems ...

OCPA

Data Entry Product Support - No Experience

Guelph, ON · Remote

CA$25 - CA$45/hr

We guarantee 15-25 hours per week with an hourly pay of between $25/hr. and $45/hr., depending on ... Technology (cutting-edge smartphone technology to capture Point-of-Emotion ® insights to gain ...

OCPA

Data Entry Product Support - No Experience

Milton, ON · Remote

CA$25 - CA$45/hr

We guarantee 15-25 hours per week with an hourly pay of between $25/hr. and $45/hr., depending on ... Technology (cutting-edge smartphone technology to capture Point-of-Emotion ® insights to gain ...

Shred-Tech Corporation

Electrical Technician

Cambridge, ON · On-site

CA$27 - CA$29/hr

This position supports the manufacturing team by ensuring all electrical assemblies are completed ... Diploma or Certificate in Electrical Engineering Technician, Electrical Engineering Technology ...

Magna

Helpdesk Tchnician

Guelph, ON

CA$71K - CA$79K/yr

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and ...

GHD

Civil Technologist

Waterloo, ON · Hybrid

CA$34.54 - CA$57.57/hr

Maintain an understanding of relevant technology, external regulation, and industry best practices ... While AI supports some steps through the process, all final hiring decisions are made by humans As ...

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Hourly Tech Support information

What is hourly tech support?

Hourly tech support jobs involve assisting customers or clients with technical issues related to products, software, or services on an hourly wage basis. These roles typically include troubleshooting problems, answering questions, and providing guidance via phone, chat, email, or in person. Hourly tech support professionals may work for IT departments, call centers, or third-party service providers, and often handle a variety of technical concerns ranging from basic device issues to more complex software configurations. The position requires strong problem-solving skills, patience, and the ability to communicate technical information clearly to non-technical users.

What are the key skills and qualifications needed to thrive as an hourly tech support professional?

To thrive as an Hourly Tech Support professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a high school diploma or relevant technical certifications. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues promptly. These skills ensure quick and accurate technical support, leading to higher customer satisfaction and efficient issue resolution.

What are some common challenges faced by hourly tech support professionals, and how can they be managed on the job?

Hourly Tech Support professionals often encounter challenges such as high ticket volumes, managing multiple requests simultaneously, and assisting users with varying levels of technical expertise. Staying organized, utilizing ticketing systems efficiently, and maintaining clear communication with users and team members can help manage these demands. Additionally, proactively updating knowledge on company products and technology trends enables tech support staff to resolve issues more effectively and deliver excellent customer service.

What is the difference between Hourly Tech Support vs Help Desk Technician?

AspectHourly Tech SupportHelp Desk Technician
CredentialsBasic IT certifications (CompTIA A+, Network+)Same as Hourly Tech Support, often with additional certifications
Work EnvironmentRemote or on-site, flexible hoursPrimarily on-site or remote, standard business hours
Employer & IndustryIT service providers, tech support companiesCorporate IT departments, managed service providers
Job FocusTechnical troubleshooting, user support, hardware/software issuesCustomer support, issue resolution, ticket management

Both roles involve technical support and troubleshooting, often requiring similar certifications. Hourly Tech Support typically offers flexible hours and may work remotely, while Help Desk Technicians often work within organizations' IT departments during regular hours. The main difference lies in the work setting and scope, but both serve as entry points into IT support careers.

Can I work remotely in hourly tech support?

Hourly tech support jobs often offer remote work options, especially for roles involving troubleshooting via phone, chat, or remote access tools. However, some positions may require on-site presence for hardware repairs or specialized equipment, so it varies by employer and job requirements.

What are popular job titles related to Hourly Tech Support jobs in Waterloo, ON?

For Hourly Tech Support jobs in Waterloo, ON, the most frequently searched job titles are:

What job categories do people searching Hourly Tech Support jobs in Waterloo, ON look for?

The top searched job categories for Hourly Tech Support jobs in Waterloo, ON are:

What cities near Waterloo, ON are hiring for Hourly Tech Support jobs?

Cities near Waterloo, ON with the most Hourly Tech Support job openings:

Hourly Tech Support jobs near you
Infographic showing various Hourly Tech Support job openings in Waterloo, ON as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

IT Support Technician

Kitchener, ON • On-site

Faire
See more jobs at Faireexternal

CA$30.30 - CA$41.85/hr

Full-time

Re-posted 15 days ago

Job description

About this role:

Faire is looking for an on-site IT Support Technician to join our IT team in Waterloo. Most of your day will be spent helping employees by working through the ticket queue, helping unblock employees when they run into technical issues, and supporting internal events - all with clear communication, solid troubleshooting, and reliable follow-through.

Beyond the daily support work, we're looking for someone who can take on small projects and unclear tasks without needing step-by-step direction. You should be comfortable identifying improvements, finding ways to reduce repetitive work, and handling one-off technical issues. This role includes both regular in-person support and opportunities to improve how our team works.

This role requires full-time presence in our Kitchener-Waterloo office five days per week.

What you'll do:

Daily Support

  • Work in the Jira ticket queue throughout the day, handling tickets with strong communication and ownership
  • Support employees with MacOS, SaaS tools, account access, and general troubleshooting
  • Troubleshoot issues with devices, the network, Zoom rooms, etc., partnering with IT Engineering to implement solutions
  • Communicate clearly with employees through Slack, Zoom, Jira, and in person

Event Support

  • Support internal events such as Makers Faire, including planning, setup, equipment testing, and day-of assistance
  • Make sure event spaces, A/V setups, and demo stations are working properly

Project & Improvement Work

  • Take on ambiguous tasks and work independently to deliver high-quality results
  • Look for ways to simplify, improve, or automate repetitive support tasks
  • Update and create documentation in Notion to make processes clearer for the team
  • Help solve unexpected or unusual technical problems and become someone the team can rely on in those moments

Qualifications:

  • 2+ years of experience in an IT Support, Help Desk, or deskside role
  • Experience supporting MacOS, SaaS applications, and basic A/V setups
  • Strong troubleshooting skills and the ability to solve issues independently
  • Comfortable using tools such as Jira, Slack, Zoom, Notion, and FleetDM
  • Clear written and verbal communication
  • Organized and able to manage multiple tasks at once
  • Comfortable working in the office and handling hands-on support needs
  • Self-starter who can take initiative and run with tasks
  • Interest in automation or improving workflows
  • Experience assisting with company events
  • Curiosity about new tools and ways to make IT support more efficient

Must be able to travel internationally, 1 to 2 times per year.

Salary Range:

Canada: the pay range for this role is $30.30 to $41.85 per hour.

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.

Faire uses Artificial Intelligence (AI) to screen and select applicants for this position.

This job posting is for an existing vacancy.

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