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Senior Desktop Support Jobs in Waterloo, ON (NOW HIRING)

GEI Consultants

Senior Desktop Engineer

Guelph, ON · Hybrid

CA$40 - CA$50/hr

The Senior Desktop Engineer will provide Tier 1, front-line technical support, to local and remote ... User Support: Assist end users with issues related to hardware, software, and connectivity via ...

Teledyne

Desktop Systems Specialist

Waterloo, ON

CA$68K - CA$91K/yr

Provide technical support for desktops, laptops, mobile devices, printers, and peripheral equipment * Troubleshoot and resolve hardware, software, operating system, and connectivity issues * Install ...

Faire

IT Support Technician

Kitchener, ON

CA$30.30 - CA$41.85/hr

Faire is looking for an on-site IT Support Technician to join our IT team in Waterloo. Most of your day will be spent helping employees by working through the ticket queue, helping unblock employees ...

Liberty Staffing

IT Support Specialist

Guelph, ON

CA$75K/mo

IT Support Specialist Current opening, PERM DIRECT HIRE starting salary: $75,000 per year Key Responsibilities Systems Network Support: Provide end-to-end technical support for all computer systems ...

Arcadis

Biologist Intern/Co-op

Waterloo, ON

Conducting desktop research, literature reviews, and background studies to support environmental ... senior staff. * Collaborating with biologists, ecologists, environmental scientists, planners ...

Linamar

IT Project Manager

Guelph, ON

... support organizational goals. Responsibility * Assistance in establishing yearly IT budgets ... Supervision of project teams including Junior, Intermediate and Senior Business Analysts and ...

All JobsDesktop Support JobsSenior Desktop Support JobsSenior Desktop Support Jobs in Waterloo, ON

Senior Desktop Support information

See Waterloo, ON salary details

$15

$29

$47

How much do senior desktop support jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for senior desktop support in Waterloo, ON is $29.30, according to ZipRecruiter salary data. Most workers in this role earn between $23.31 and $32.72 per hour, depending on experience, location, and employer.

What is a senior desktop support?

Senior Desktop Support specialists are experienced IT professionals responsible for troubleshooting and resolving advanced technical issues related to computers, software, networks, and related hardware within an organization. They provide high-level support to users, mentor junior staff, and often manage escalated incidents that require in-depth technical knowledge. Their role also includes maintaining system performance, ensuring security compliance, and sometimes participating in IT projects or system upgrades. Excellent communication and problem-solving skills are essential for this position, as they frequently interact with end users and other IT teams.

What are some of the main challenges a senior desktop support professional might face when managing a large-scale IT environment?

Senior Desktop Support professionals often encounter challenges such as managing diverse hardware and software configurations, ensuring minimal downtime during system updates, and providing timely support to end-users across different departments. Balancing urgent issue resolution with proactive maintenance tasks can be demanding, especially in organizations with remote or hybrid teams. Strong communication and organizational skills are essential, as the role frequently involves collaborating with network administrators, IT security teams, and department managers to deliver seamless technical support.

What are the key skills and qualifications needed to thrive as a senior desktop support specialist, and why are they important?

To thrive as a Senior Desktop Support specialist, you need in-depth knowledge of operating systems, hardware troubleshooting, network basics, and usually a degree in IT or related field. Familiarity with ticketing systems, remote management tools, and certifications like CompTIA A+, Microsoft MCSA, or ITIL are commonly required. Strong problem-solving, communication, and customer service skills help you resolve technical issues efficiently and work well with end users. These skills are essential to minimize downtime, ensure smooth IT operations, and provide excellent support in dynamic business environments.

What is the difference between Senior Desktop Support vs Desktop Support Technician?

AspectSenior Desktop SupportDesktop Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, Managed Service ProvidersSmall to medium businesses, helpdesk roles
ResponsibilitiesAdvanced troubleshooting, mentorship, system upgradesBasic troubleshooting, user support, hardware/software setup

Senior Desktop Support professionals typically handle more complex issues, provide mentorship, and have a broader scope of responsibilities compared to Desktop Support Technicians. They often work in larger organizations or managed service environments, requiring advanced certifications and experience. Desktop Support Technicians focus on routine user support and basic troubleshooting, making them suitable for entry-level roles.

What are the most commonly searched types of Desktop Support jobs in Waterloo, ON?

The most popular types of Desktop Support jobs in Waterloo, ON are:

What are popular job titles related to Senior Desktop Support jobs in Waterloo, ON?

For Senior Desktop Support jobs in Waterloo, ON, the most frequently searched job titles are:

What job categories do people searching Senior Desktop Support jobs in Waterloo, ON look for?

The top searched job categories for Senior Desktop Support jobs in Waterloo, ON are:

What cities near Waterloo, ON are hiring for Senior Desktop Support jobs?

Cities near Waterloo, ON with the most Senior Desktop Support job openings:

Senior Desktop Support jobs near you
Infographic showing various Senior Desktop Support job openings in Waterloo, ON as of August 2026, with employment types broken down into 1% As Needed, 57% Full Time, 38% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $60,948 per year, or $29.3 per hour.

Senior Desktop Engineer

Guelph, ON • Hybrid

GEI Consultants
Civil Engineering Construction • 1 - 5K employees

7.6

Company rating: 7.6 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

286th of 450 rated engineering

People enjoy working here

Good employer

Paid breaks

Learn more about GEI Consultantsexternal

CA$40 - CA$50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Description

Your role at GEI. 
 
The Senior Desktop Engineer will provide Tier 1, front-line technical support, to local and remote employees. This includes assisting with desktops, laptops, mobile devices, peripherals, and basic networking. You’ll help ensure users stay productive by delivering high-quality, timely technical assistance.
 
Essential Responsibilities & Duties 
  • User Support: Assist end users with issues related to hardware, software, and connectivity via phone, email, and Microsoft Teams.
  • Ticket Queue Management: Assign tickets to appropriate staff as they come in.
  • Ticket Management: Log and manage incoming tickets using Service Desk Plus or similar ticketing systems. Escalate issues as necessary.
  • Device Setup: Configure and deploy Windows laptops, desktops, and peripherals following company standards.
  • User Onboarding: Assist in preparing and delivering laptops and setting up accounts for new hires.
  • Software Support: Provide support for Microsoft 365 applications (Outlook, Excel, Teams, Word, PowerPoint, OneDrive) and many others.
  • Mobile Devices: Help set up and support mobile phones and smart devices.
  • Knowledge Sharing: Maintain accurate records and documentation; contribute to the internal knowledge base.
  • Team Collaboration: Partner with senior technicians on more advanced troubleshooting and project-based work.
  • Solo work: Ability to work as the sole IT resource in a small office environment, managing day-to-day support and troubleshooting with minimal supervision.
  • Other Duties: Perform additional IT support tasks as assigned.
Preferred Qualifications
  • Education: Associate degree in Information Technology, Computer Science, or related field, equivalent work experience accepted; bachelor’s degree preferred.
  • Experience: 
    • 1–3 years of experience in desktop or helpdesk support.
    • Familiarity with Windows 10/11, Microsoft 365, and basic Active Directory tasks.
    • Experience with Entra ID, AutoPilot, Company Portal, and Intune are a plus, but not required.
    • Experience with imaging Intune or MDT.
    • Familiar with Dell computers is a plus.
  • Technical Profeiciency:
    • Familiar with engineering applications such as AutoDesk, BlueBeam, RockScience, etc. a plus.
    • Strong communication and interpersonal skills.
    • Strong hardware and software troubleshooting skills.
    • Problem-solving mindset with attention to detail.
    • Familiar with CrowdStrike Endpoint Protection is a plus.
    • Familiar with Airlock Digital application control.
    • Willingness to learn and grow in a team environment.
    • Ability to follow procedures and provide consistent support.
Preferred Certifications (not required but beneficial)
  • CompTIA A+, Network+, and/or Security+
  • Microsoft 365 Certified: Endpoint Administrator Associate
  • ITIL Foundation
We are GEI. 
 
Some of the world’s most pressing problems – from climate change to sustainable development, to critical infrastructure and the future of our energy supply – need our brightest and diverse minds working together to create safer, more resilient communities for tomorrow.  
 
We are technical experts, collaborators, and entrepreneurs who draw from diverse backgrounds to solve our clients’ most complex challenges.  
 
With several offices across North America, we offer a range of engineering, science, and technical consulting services. Our range of expertise, project types, and culture make us the choice for top talent in the AEC industry. See all our office locations here.
 
Employee-owned. Employee-focused.  
 
As an employee-owned company, our employees support our flat leadership structure, have a say in how our business operates and benefit from our financial success. We are committed to employee growth with career development opportunities, competitive total rewards, a well-being program, flexible work arrangements and more.  Our company culture is driven by our 4 Cs – we are Client-Centered, Curious, Collaborative, and Community Minded – which support our focus on sustainability, safety, diversity, equity and inclusion. Get to know us better by visiting GEI’s career site here.
 
GEI’s Total Rewards Package Includes 
  • Market-Competitive Compensation, including Eligibility for an Annual Performance Bonus
  • Comprehensive Benefits Program, including Medical, Dental, Vision, Life, Disability and More
  • Well-Being Program and Paid Parental Leave
  • Commuter Benefits
  • Hybrid Work Schedules and Cell Phone Stipends
  • GEI University (GEIU) with Continuing Education Assistance and Tuition Reimbursement
  • Connecting Conversation Program with a Focus on Professional Development and Opportunities for Advancement
  • Support and Financial Rewards for Publication Awards, Professional Dues, and Professional Licenses
  • Paid Holidays and Generous Paid Time Off Program
  • Rewards and Recognition
  • GEI-Funded Profit Sharing and 401(k)
  • Opportunity to be an Owner and Shareholder (Learn more here)
  • A Vibrant Culture that is Focused on Partnership, Sustainability, Giving Back to Our Communities and Diversity, Equity and Inclusion
  • And More…
PHYSICAL REQUIREMENTS 
WORK ENVIRONMENT 
  
  
  
Functional Demands:    
 
 
 
 
Sedentary
x 
Light
 
Medium
Other
 
 
Activity Level Throughout Workday (check one per row) 
Physical Activity Requirements
Occasional
(0-35% of day)
Frequent
(33-66% of day)
Continuous
(67-100% of day)
Not Applicable
Sitting
 
 
x 
 
Standing
 
x 
 
 
Walking
x 
 
 
 
Climbing
 

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