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Senior Desktop Support Jobs in Waterloo, ON (NOW HIRING)

Penske

Senior IT Support Specialist

Kitchener, ON

Senior IT Support Specialist Location: Kitchener, ON. Canada Shift: Monday - Friday 8am - 5pm Sr. I ... desktops/tablets) o Cell phones (variety of models, and Operating Systems) o Router, Switch and IP ...

Penske

Senior IT Support Specialist

Kitchener, ON

Senior IT Support Specialist Location: Kitchener, ON. Canada Shift: Monday - Friday 8am - 5pm Sr. I ... desktops/tablets) o Cell phones (variety of models, and Operating Systems) o Router, Switch and IP ...

BrokerLink

Senior Cloud Services Analyst

Brantford, ON · On-site +1

Collaboration & Support: * Work closely with IT and other departments to support cloud initiatives ... Experience with Azure Virtual Desktop & FSLogix * Knowledgeable in containerization technologies ...

BrokerLink

Senior Cloud Services Analyst

Kitchener, ON · On-site +1

Collaboration & Support: * Work closely with IT and other departments to support cloud initiatives ... Experience with Azure Virtual Desktop & FSLogix * Knowledgeable in containerization technologies ...

Planitar Inc

Senior Embedded Developer

Waterloo, ON · Hybrid

Support releases: versioning, compatibility, and post-release monitoring. QUALIFICATIONS Technical ... Android/desktop clients * Ability to bridge native C++ to mobile (Objective-C++ wrappers, JNI)

Planitar

Senior Embedded Developer

Waterloo, ON · On-site

Support releases: versioning, compatibility, and post-release monitoring. QUALIFICATIONS Technical ... Android/desktop clients * Ability to bridge native C++ to mobile (Objective-C++ wrappers, JNI)

New

CSMC

Junior IT Support Specialist

Waterloo, ON · On-site

Set up and maintain laptops, desktops, monitors, peripherals, and secure workstations * Troubleshoot hardware failures, connectivity issues, and device performance problems * Support network basics:

New

Linamar

IT Project Manager

Guelph, ON

... support organizational goals. Responsibility * Assistance in establishing yearly IT budgets ... Supervision of project teams including Junior, Intermediate and Senior Business Analysts and ...

Maxon Computer GmbH

IT Support Specialist

Waterloo, ON · On-site

End User Support & Hardware * Provide support for end-user equipment in accordance with Maxon IT standards, security policies, and operational guidelines. * Build, configure, and deploy custom ...

DSV Global Transportation

Junior IT Specialist

Milton, ON · On-site

CA$68K/yr

Support the global organization with excellent product knowledge, implementation experience and IT insight. Particularly, it requires a strong focus on the 3 regional business solution teams and the ...

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Senior Desktop Support information

See Waterloo, ON salary details

$15

$29

$47

How much do senior desktop support jobs pay per hour?

As of May 28, 2026, the average hourly pay for senior desktop support in Waterloo, ON is $29.30, according to ZipRecruiter salary data. Most workers in this role earn between $23.31 and $32.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Desktop Support specialist, and why are they important?

To thrive as a Senior Desktop Support specialist, you need in-depth knowledge of operating systems, hardware troubleshooting, network basics, and usually a degree in IT or related field. Familiarity with ticketing systems, remote management tools, and certifications like CompTIA A+, Microsoft MCSA, or ITIL are commonly required. Strong problem-solving, communication, and customer service skills help you resolve technical issues efficiently and work well with end users. These skills are essential to minimize downtime, ensure smooth IT operations, and provide excellent support in dynamic business environments.

What are some of the main challenges a Senior Desktop Support professional might face when managing a large-scale IT environment?

Senior Desktop Support professionals often encounter challenges such as managing diverse hardware and software configurations, ensuring minimal downtime during system updates, and providing timely support to end-users across different departments. Balancing urgent issue resolution with proactive maintenance tasks can be demanding, especially in organizations with remote or hybrid teams. Strong communication and organizational skills are essential, as the role frequently involves collaborating with network administrators, IT security teams, and department managers to deliver seamless technical support.

What are Senior Desktop Support specialists?

Senior Desktop Support specialists are experienced IT professionals responsible for troubleshooting and resolving advanced technical issues related to computers, software, networks, and related hardware within an organization. They provide high-level support to users, mentor junior staff, and often manage escalated incidents that require in-depth technical knowledge. Their role also includes maintaining system performance, ensuring security compliance, and sometimes participating in IT projects or system upgrades. Excellent communication and problem-solving skills are essential for this position, as they frequently interact with end users and other IT teams.

What is the difference between Senior Desktop Support vs Desktop Support Technician?

AspectSenior Desktop SupportDesktop Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, Managed Service ProvidersSmall to medium businesses, helpdesk roles
ResponsibilitiesAdvanced troubleshooting, mentorship, system upgradesBasic troubleshooting, user support, hardware/software setup

Senior Desktop Support professionals typically handle more complex issues, provide mentorship, and have a broader scope of responsibilities compared to Desktop Support Technicians. They often work in larger organizations or managed service environments, requiring advanced certifications and experience. Desktop Support Technicians focus on routine user support and basic troubleshooting, making them suitable for entry-level roles.

What are the most commonly searched types of Desktop Support jobs in Waterloo, ON? The most popular types of Desktop Support jobs in Waterloo, ON are:
What are popular job titles related to Senior Desktop Support jobs in Waterloo, ON? For Senior Desktop Support jobs in Waterloo, ON, the most frequently searched job titles are:
What job categories do people searching Senior Desktop Support jobs in Waterloo, ON look for? The top searched job categories for Senior Desktop Support jobs in Waterloo, ON are:
What cities near Waterloo, ON are hiring for Senior Desktop Support jobs? Cities near Waterloo, ON with the most Senior Desktop Support job openings:
Senior Desktop Support jobs near you
Infographic showing various Senior Desktop Support job openings in Waterloo, ON as of May 2026, with employment types broken down into 1% As Needed, 93% Full Time, and 6% Part Time. Highlights an 91% Physical, and 9% Remote job distribution, with an average salary of $60,948 per year, or $29.3 per hour.

Desktop Support Co-op (Fall 2026)

Magnet Forensics

Waterloo, ON

CA$21.42 - CA$29.81/hr

Other

Posted 12 days ago

Job description

Who We Are; What We Do; Where We're Going
 
Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.
 
Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.
 
With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You'll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.
 
If you think you would be the right person to join our team working towards this goal, we would love to hear from you! 

Role Overview
 
The Desktop Support Co-op role is a hands-on, internal customer focused role, providing day to day support to Magnet Forensics employees. The Co-op's primary accountability will be to the End User, ensuring that Magnet Forensics' employees are equipped and able to perform their roles.
What You Will Accomplish
  • Installing, supporting and managing desktops as well as analyzing logs and identifying potential issues with computer systems
  • Working technical issues, and responsibility for related follow-up and providing timely updates on issues using the ticketing system
  • Documenting internal procedures and knowledgebase articles for end-users
  • Performing updates, audit and configuration changes of systems and software as well as documenting the configuration of the system
  • System monitoring/configuration, verifying the integrity and availability of all hardware
  • Reviewing system and application logs, and verifying scheduled jobs
  • Providing support outside normal hours of work
  • Other duties as required
What We Are Looking For
  • Currently enrolled in a Computer Science program
  • Experience working in a customer facing environment
  • Demonstrated ability in dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment
  • General understanding of Networking Fundamentals (TCP/IP, DNS, DHCP, etc.)
  • Keen sense of teamwork, personal integrity, responsibility, and accountability
  • Highly organized in time management and documentation
  • Strong self-starter attitude with excellent problem-solving skills
  • Understanding of general asset management practices (procurement, assignment, and disposal) and the use of database to track information
Working Conditions
  • General office environment/Work from home office environment
  • Prolonged sitting - 6+ hours
  • May be required to work extra hours
  • Ability to commute to the office for at least 2 days per week
Compensation & Benefits 
 
At Magnet Forensics, we are committed to fair and consistent pay practices for our student roles. Hourly pay is determined using standardized, non-negotiable salary bands based on academic progression and the number of official completed work terms recognized by your academic institution.
 
$21.42 - $29.81 (Currency i.e. "CDN") an hour
 
Salary range (min - max)
 
Position Type: Current Vacancy 

Indicators of Success
 
We're looking for someone who checks off most, but not all, of the boxes listed in "skills and experiences".  It's more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have "been there, done that".  We want to be part of your development journey, and we'll learn as much from you as you learn from us. 
 
How We Work
 
At Magnet Forensics, we take a hybrid-flexible approach to support your productivity and work-life balance. If you're within a comfortable travel distance to one of our offices, you'll occasionally join us in person. How often you'll come in depends on your department and team needs, typically ranging from weekly to monthly. These in-person moments help us build stronger connections, spark new ideas, and celebrate our successes together. Most days, you can choose what works best for you, while staying in tune with your team's goals.
 
We're excited to welcome you to our team and look forward to achieving great things together - both in the office and wherever you work best!
 
The Most Important Thing
 
We're looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:
 
CARE - We care about each other and our mission to make a difference in the world.
OWN - We are accountable for our results - while never forgetting to act with integrity, empathy, and respect.
DEDICATE - We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.
EVOLVE - We are constantly innovating and exploring new ways to work together to make an impact with our work.
 
Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you're interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways.
 
Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact [email protected] should you require any accommodations.
 
All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position's job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.
 
US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
 
Magnet Forensics handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here. 
Magnet does not use artificial intelligence (defined as a machine-based system that infers from input to generate outputs such as predictions, content, recommendations, or decisions) for screening, assessing, or selecting applicants. Should this practice change, we will update this disclosure accordingly.
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