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It Support Jobs in Alaska (NOW HIRING)

MetroSys

IT Support Technician

Ketchikan, AK · On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite IT support within a regional healthcare environment. This role is responsible for supporting end users ...

MetroSys

IT Support Technician

Ketchikan, AK · On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite IT support within a regional healthcare environment. This role is responsible for supporting end users ...

MetroSys

IT Support Technician

Ketchikan, AK · On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite IT support within a regional healthcare environment. This role is responsible for supporting end users ...

MetroSys

IT Support Technician

Ketchikan, AK · On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite IT support within a regional healthcare environment. This role is responsible for supporting end users ...

Alutiiq, LLC

IT Support Specialist

Anchorage, AK · On-site

$24.04 - $28.85/hr

Taxable Entity ALUTIIQ LLC Job Title IT Support Specialist Location AK Anchorage HQ Corporate - Anchorage, AK 99503 US (Primary) Category IT and Computer Related Job Type Full-time Typical Pay/Range ...

Alutiiq

IT Support Specialist

Anchorage, AK

The IT Support Specialist will provide end user technical support for desktop and laptop systems, and associated hardware and software within the organization. This includes but is not limited to ...

North Slope Borough

IT Support Specialist I-III

Barrow, AK · On-site

$33.09 - $38.29/hr

The IT Support Specialist is responsible for planning, coordinating, implementing, troubleshooting, and maintaining the College's electronic office systems and infrastructure. This includes support ...

Ilisagvik College

IT Support Specialist I-III

Barrow, AK · On-site

$33.09 - $38.29/hr

The IT Support Specialist is responsible for planning, coordinating, implementing, troubleshooting, and maintaining the College's electronic office systems and infrastructure. This includes support ...

Folger

$30 - $35/hr

The IT Systems Support Specialist is an entry-level technical role responsible for delivering reliable and responsive support for staff hardware, software, and core IT systems. This position is the ...

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All JobsIt Support JobsIt Support Jobs in Alaska

It Support information

See Alaska salary details

$12

$20

$28

How much do it support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for it support in Alaska is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.02 per hour, depending on experience, location, and employer.

What are common challenges IT support professionals face when troubleshooting user issues remotely?

IT Support professionals often encounter challenges such as limited visibility into the user's environment, difficulty communicating technical solutions to non-technical users, and managing multiple support requests simultaneously. Remote troubleshooting can also be hindered by varying levels of user cooperation and differences in device configurations. To overcome these obstacles, IT Support staff typically rely on remote access tools, clear communication, and strong problem-solving skills to efficiently resolve issues and maintain user satisfaction.

Is IT support a difficult job?

IT support is a role that involves troubleshooting technical issues, assisting users, and maintaining hardware and software systems. It can be challenging due to the need for problem-solving skills, technical knowledge, and sometimes working under pressure or irregular hours. Success often depends on technical certifications, communication skills, and experience with tools like ticketing systems.

What does an IT support specialist do?

An IT Support specialist is responsible for helping users troubleshoot and resolve computer and technology-related issues. Their duties include installing and configuring hardware and software, diagnosing technical problems, and providing guidance on using various systems. They may also manage user accounts, ensure security protocols are followed, and escalate complex issues to higher-level IT professionals. Their goal is to keep an organization's technology running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT support specialist?

To thrive as an IT Support specialist, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate’s degree or relevant certifications like CompTIA A+. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, and remote support tools is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve issues efficiently and support users with varying technical backgrounds. These skills ensure prompt resolution of technical problems, minimize downtime, and maintain smooth business operations.

What is the difference between It Support vs Network Technician?

AspectIt SupportNetwork Technician
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring and maintaining network hardware
Industry UsageIT service providers, corporate IT departmentsTelecommunications, enterprise networks

It Support and Network Technician roles share certifications and work environments but differ mainly in focus. It Support handles user issues and hardware/software troubleshooting, while Network Technicians specialize in network infrastructure and configuration. Both roles are essential in IT, often overlapping but distinct in daily tasks and expertise.

More about It Support jobs
What are the most commonly searched types of It Support jobs in Alaska? The most popular types of It Support jobs in Alaska are:
What are popular job titles related to It Support jobs in Alaska? For It Support jobs in Alaska, the most frequently searched job titles are:
What job categories do people searching It Support jobs in Alaska look for? The top searched job categories for It Support jobs in Alaska are:
It Support jobs near you
Infographic showing various It Support job openings in Alaska as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $41,646 per year, or $20 per hour.

IT Support Specialist

The Aleut Corporation

Anchorage, AK • On-site

Full-time

Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

IT SUPPORT SPECIALIST
Reports to: IT Manager
Status: Regular, Full-time, Non-Exempt
Location: Anchorage, AK
JOB SUMMARY: The IT Support Specialist provides responsive, customer-focused technical support for Aleut and its affiliated companies. This entry-level role supports end users by resolving routine hardware, software, Microsoft 365, application, and connectivity issues while deploying and maintaining employee technology. The position emphasizes exceptional customer service, adherence to standardized processes, accurate documentation, and continuous technical development.
PRIMARY RESPONSIBILITIES
  • Champion Aleut values: accountability, transparency and rigor.
  • Deliver responsive, professional technical support that enables employee productivity and provides a high-quality customer service experience.
  • Provide first-level support for hardware, software, Microsoft 365, networking, printing, conferencing, mobile devices, and other approved business applications through established support channels.
  • Troubleshoot, resolve, and document technical incidents, service requests, and resolutions, escalating complex issues to the appropriate support teams while maintaining communication with end users.
  • Deploy, configure, maintain, troubleshoot, and recover endpoint devices and peripherals throughout their lifecycle, including onboarding, offboarding, equipment refreshes, and remote deployments.
  • Maintain accurate asset inventory, lifecycle records, and documentation, while coordinating equipment repairs, warranty replacements, and secure disposal.
  • Perform approved administration and user support activities within Microsoft 365, including account provisioning, Teams, Outlook, OneDrive, SharePoint, and other supported services.
  • Adhere to established IT policies, procedures, security standards, and operational best practices, reporting security concerns and assisting with compliance efforts.
  • Create, maintain, and improve technical documentation, knowledge articles, standard operating procedures, and asset records to support consistent service delivery.
  • Participate in IT projects, technology deployments, and continuous process improvement initiatives that enhance operational efficiency and user experience.
  • Develop technical knowledge and skills to support increasing levels of responsibility and career growth within the IT organization.
  • Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES
  • Ability to learn new technologies and follow documented procedures.
  • Ability to lift standard IT equipment and confidentiality requirements.
  • Ability to work effectively and cooperatively with all levels of management and staff of Aleut and affiliated-company employees; exhibit a professional manner in dealing with others.
  • Ability to accomplish multiple tasks by prioritizing the order of importance.
  • Ability to work independently as well as collaboratively.
  • Basic understanding of Apple hardware and operating systems.
  • Excellent communication, listening, and interpersonal skills.
  • General knowledge of Microsoft Admin centers (e.g., 365, Exchange, Entra, Azure, etc.)
  • General use and knowledge of varying IT tools, both hardware related, and software based. (e.g., remote software, anti-virus/malware, RDP, etc.)
  • Maintain a professional appearance in grooming and dress, as well as a friendly, professional demeanor.
  • Proficiency with Microsoft based systems including Office suites, and operating systems.
  • Strong customer service and communication skills.
  • Willingness to ask questions for clarification when given a task or project.

MINIMUM QUALIFICATIONS
  1. High School Diploma or equivalent.
  2. One (1) year of relevant IT help desk experience and/or education.

PREFERRED QUALIFICATIONS
  1. CompTIA A+, Google IT support Professional Certificate, Microsoft Fundamentals Certification, or similar.

BENEFITS
  • 401K - Employer matching up to 4%.
  • Paid Holidays (13/year).
  • Paid Time Off (accrued bi-weekly, starts at 6.20 hrs per pay period/20 days a year).
  • 100% Employer paid Dental/Vision for employees and their qualified dependents.
  • 100% Paid Employee Life Insurance / Disability.
  • Potential for Annual Incentive.
  • Advance your career with exclusive tuition benefits-Aleut employees and subsidiaries enjoy in-state tuition rates plus a 10% discount on University of Alaska Fairbanks online courses and certifications.

PREFERENCE STATEMENTThe Aleut Corporation ("Aleut") is committed to providing employment and development opportunities for our shareholders and descendants. Aleut shall make employment selections first based on qualifications for the position. Preference shall then be given to eligible and qualified TAC shareholders and descendants in accordance with the Alaska Native Claims Settlement Act, 43 U.S.C. § 1601 et seq., and other applicable laws.
Aleut is an equal opportunity employer. Aleut shall select, train, and promote the most qualified individuals based upon relevant work factors such as work quality, attitude, education, and experience, so as not to discriminate against any employee or applicant on the basis of race, color, sex, sexual orientation, national origin, religion, marital status, changes in marital status, pregnancy, parental status, physical or mental disability, age, status as a disabled veteran, special disabled veteran, Vietnam veteran, and all other eligible veterans, or other classifications protected by applicable law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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