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It Support Manager Jobs in Alaska (NOW HIRING)

MetroSys

IT Support Technician

Ketchikan, AK · On-site

$20 - $25/hr

Escalate complex issues to senior technical teams when appropriate. * Support IT equipment inventory and asset management activities. * Maintain a professional and customer-focused presence in ...

MetroSys

IT Support Technician

Ketchikan, AK · On-site

$20 - $25/hr

Escalate complex issues to senior technical teams when appropriate. * Support IT equipment inventory and asset management activities. * Maintain a professional and customer-focused presence in ...

MetroSys

IT Support Technician

Ketchikan, AK · On-site

$20 - $25/hr

Escalate complex issues to senior technical teams when appropriate. * Support IT equipment inventory and asset management activities. * Maintain a professional and customer-focused presence in ...

MetroSys

IT Support Technician

Ketchikan, AK · On-site

$20 - $25/hr

Escalate complex issues to senior technical teams when appropriate. * Support IT equipment inventory and asset management activities. * Maintain a professional and customer-focused presence in ...

Alutiiq, LLC

IT Support Specialist

Anchorage, AK · On-site

$24.04 - $28.85/hr

Taxable Entity ALUTIIQ LLC Job Title IT Support Specialist Location AK Anchorage HQ Corporate ... Manage and maintain all onsite audio-visual equipment to include daily testing. * Provide onsite ...

Alutiiq

IT Support Specialist

Anchorage, AK

The IT Support Specialist will provide end user technical support for desktop and laptop systems ... Manage and maintain all onsite audio-visual equipment to include daily testing. Provide onsite and ...

Ilisagvik College

IT Support Specialist I-III

Barrow, AK · On-site

$33.09 - $38.29/hr

REPORTS TO: IT Manager WORK SCHEDULE: Monday through Friday 7:30am - 4:00pm COMPENSATION: $33.09 ... This includes support for client endpoints, servers, network connectivity, printers, fax ...

Folger

$30 - $35/hr

The IT Systems Support Specialist is an entry-level technical role responsible for delivering ... Account & Access Management * Creates, modifies, and deactivates user accounts in Active Directory ...

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Showing results 1-20

All JobsIt Support JobsIt Support Manager JobsIt Support Manager Jobs in Alaska

It Support Manager information

See Alaska salary details

$38.8K

$92.8K

$141.6K

How much do it support manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for it support manager in Alaska is $92,777.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,300.00 and $107,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What are the key skills and qualifications needed to thrive as an IT Support Manager, and why are they important?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.
What are the most commonly searched types of It Support jobs in Alaska? The most popular types of It Support jobs in Alaska are:
What cities in Alaska are hiring for It Support Manager jobs? Cities in Alaska with the most It Support Manager job openings:
It Support Manager jobs near you
Infographic showing various It Support Manager job openings in Alaska as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 16% Part Time, and 6% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $92,777 per year, or $44.6 per hour.
IT Support Technician

IT Support Technician

MetroSys

Ketchikan, AK • On-site

$20 - $25/hr

Full-time

Posted 9 days ago

Job description

Position Overview
MetroSys is seeking a motivated IT Support Technician I to provide onsite IT support within a regional healthcare environment. This role is responsible for supporting end users, workstations, printers, peripherals, and common IT systems across hospital and clinic locations.
This is an excellent opportunity for individuals beginning their IT careers. Candidates with formal technical training, vocational education, military experience, or certifications such as CompTIA A+ are encouraged to apply. Professional experience may be substituted with relevant training and demonstrated technical aptitude.
The ideal candidate is customer-focused, dependable, eager to learn, and comfortable working directly with healthcare staff in a fast-paced environment.
Key Responsibilities
  • Provide onsite technical support for hospital and clinic personnel.
  • Troubleshoot and resolve issues related to:
    • Windows desktop and laptop systems
    • Microsoft Office applications
    • Printers and multifunction devices
    • Mobile devices and peripherals
    • Basic network connectivity
  • Install, configure, and deploy computer hardware and software.
  • Support workstation moves, adds, and changes.
  • Assist with user account support, password resets, and access-related requests.
  • Document incidents, requests, and resolutions within the ticketing system.
  • Escalate complex issues to senior technical teams when appropriate.
  • Support IT equipment inventory and asset management activities.
  • Maintain a professional and customer-focused presence in patient care and administrative environments.
  • Travel to satellite healthcare facilities as needed to provide onsite support.
Required Qualifications
  • High school diploma or equivalent.
  • Technical training, vocational education, military training, or entry-level IT experience.
  • Working knowledge of:
    • Windows 10 and Windows 11
    • Microsoft Office applications
    • Computer hardware and peripherals
    • Basic networking concepts
  • Strong customer service and communication skills.
  • Ability to follow documented procedures and troubleshooting processes.
  • Valid driver's license and reliable transportation for travel between facilities.
Preferred Qualifications
  • CompTIA A+ certification or equivalent knowledge.
  • Prior help desk, desktop support, field technician, or customer service experience.
  • Experience supporting healthcare environments is a plus.
  • Familiarity with Active Directory and Microsoft 365 environments.
  • Exposure to ticketing systems such as ServiceNow, Jira, Zendesk, or similar.

Apply