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How much do inbound outbound queue associate jobs pay per hour?

As of Jun 2, 2026, the average hourly pay for inbound outbound queue associate in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Inbound Outbound Queue Associate, and why are they important?

To thrive as an Inbound Outbound Queue Associate, you need strong communication skills, attention to detail, and experience in customer service or call center environments, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call routing software, and telephony platforms is typically required. Active listening, problem-solving abilities, and a calm, professional demeanor are critical soft skills in this role. These skills ensure efficient handling of customer inquiries, effective resolution of issues, and a positive customer experience, all of which are crucial for organizational success.

How does an Inbound Outbound Queue Associate typically collaborate with other departments to resolve customer issues?

As an Inbound Outbound Queue Associate, you will frequently coordinate with teams such as customer service, technical support, and sales to address customer inquiries and resolve issues efficiently. This collaboration often happens through shared ticketing systems, regular team meetings, and direct communication channels to ensure information is relayed accurately and promptly. Working effectively across departments not only helps in delivering a seamless customer experience but also enhances your problem-solving and communication skills, which are valuable for career growth within the organization.

What are Inbound Outbound Queue Associates?

Inbound Outbound Queue Associates are professionals who manage and process customer communications, orders, or requests that come into (inbound) and go out from (outbound) a business. They typically work in call centers, logistics companies, or customer service departments, handling tasks such as answering calls, responding to emails, routing inquiries, and ensuring timely resolution of issues. Their role is essential for maintaining smooth communication flows between customers and the organization, improving customer satisfaction, and supporting operational efficiency.

What is the difference between Inbound Outbound Queue Associate vs Customer Service Representative?

AspectInbound Outbound Queue AssociateCustomer Service Representative
Primary RoleManage incoming and outgoing calls, handle order processing, and resolve queue-related issuesAssist customers with inquiries, complaints, and product information
Work EnvironmentCall centers, warehouses, or distribution centersCall centers, retail, or office settings
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills

While both roles involve communication and customer interaction, Inbound Outbound Queue Associates focus on managing call queues and order processing, often in logistics or warehouse settings. Customer Service Representatives handle broader customer inquiries and support across various industries. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

More about Inbound Outbound Queue Associate jobs
What cities are hiring for Inbound Outbound Queue Associate jobs? Cities with the most Inbound Outbound Queue Associate job openings:
What states have the most Inbound Outbound Queue Associate jobs? States with the most job openings for Inbound Outbound Queue Associate jobs include:
What job categories do people searching Inbound Outbound Queue Associate jobs look for? The top searched job categories for Inbound Outbound Queue Associate jobs are:
Inbound Outbound Queue Associate jobs near you
Infographic showing various Inbound Outbound Queue Associate job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,647 per year, or $17.1 per hour.
Senior Inbound / Outbound Coordinator

Senior Inbound / Outbound Coordinator

Nestle

Fort Worth, TX

Full-time

Posted 23 days ago

Job description

Foods you love. Brands you trust. And a career that empowers you to grow.

At Nestlé USA, we're all working towards the same goal - to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity - and responsibility - to be there for every moment in our consumers' lives.

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.

_This position is not eligible for Visa Sponsorship._

**Position Hours - 4:30pm - 4:30am - rotaing days - 2/2/3**

**Position Summary**

With limited supervision, the Senior Inbound/Outbound Coordinator supports Supply Chain Operations by managing daily warehouse activities across inbound, outbound, and inventory functions. This role serves as a subject matter expert in SAP/EWM, coordinates workflow to ensure smooth freight flow, and resolves operational issues to meet daily service and customer commitments. The role also supports continuous improvement efforts and works closely with frontline teams and site leadership in a fast‐paced distribution environment.

**Key Responsibilities**

+ Coordinate daily inbound, outbound, and inventory activities using SAP EWM and warehouse systems (picking, loading, receiving).

+ Assign and balance workloads based on appointments, priorities, and available resources.

+ Manage yard operations using PINC/NYMS, including trailer moves and dock alignment.

+ Monitor freight flow, resolve operational issues, and minimize downtime.

+ Perform trailer inspections, audits (BOL, quality, ICC), and ensure proper documentation and compliance.

+ Communicate workload status, issues, and priorities to frontline teams and leadership.

+ Support inventory control, order fulfillment, fill rate performance, and FIFO practices.

+ Participate in continuous improvement initiatives and small operational projects.

+ Ensure safety awareness, proper timekeeping, and adherence to site SOPs.

+ Answer front gate calls after hours (site‐specific).

+ Perform other duties as assigned.

**Qualifications**

+ High school diploma required; associate degree or higher preferred or equivalent experience.

+ Logistics, warehouse, or supply chain operations experience preferred.

+ Experience with SAP/EWM or warehouse management systems preferred.

+ Experience coordinating labor, equipment, and workflow in a fast‐paced environment.

+ Prior experience training or mentoring peers preferred.

**Skills**

+ Strong problem‐solving and decision‐making skills with a sense of urgency.

+ Ability to work independently with minimal supervision.

+ Strong communication and interpersonal skills.

+ Comfortable with system‐driven environments and ongoing process changes.

+ Detail‐oriented with the ability to meet deadlines and production requirements.

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.

Job Requisition: 396769

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