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Inbound Outbound Queue Associate Jobs in California

The Coordinator will perform inventory management tasks, inbound (IB)/outbound (OB) analysis and ... Associates Degree or higher education is preferred and/or equivalent experience. EXPERIENCE ...

The Coordinator will perform inventory management tasks, inbound (IB)/outbound (OB) analysis and ... Associates Degree or higher education is preferred and/or equivalent experience. EXPERIENCE ...

Hands-on expertise in inbound, outbound, inventory management, RF framework, warehouse monitor, and ... Knowledge of PPF actions, queue management, wave management, and labor management. * Work closely ...

Experience with high-volume inbound/outbound calls and scheduling workflows * Experience with ... Responsible for work queue and incoming order management, patient registration, insurance ...

Warehouse associates are the foundation to our company's success. They work actively, safely, and ... The Warehouse Person moves and tracks all inbound, outbound, and stored products within the ...

Crafty is seeking an experienced warehouse specialist for the fulfillment associate role who will ... Experience in warehouse roles such as inbound, outbound, inventory, fulfillment * Experience ...

Material Handler III

San Jose, CA

$19.75 - $23.75/hr

Will handle material either inbound or outbound based on business needs. * The following duties and ... Associates are responsible for performing their job activities in a safe and reasonable manner and ...

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Inbound Outbound Queue Associate information

What is the difference between Inbound Outbound Queue Associate vs Customer Service Representative?

AspectInbound Outbound Queue AssociateCustomer Service Representative
Primary RoleManage incoming and outgoing calls, handle order processing, and resolve queue-related issuesAssist customers with inquiries, complaints, and product information
Work EnvironmentCall centers, warehouses, or distribution centersCall centers, retail, or office settings
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills

While both roles involve communication and customer interaction, Inbound Outbound Queue Associates focus on managing call queues and order processing, often in logistics or warehouse settings. Customer Service Representatives handle broader customer inquiries and support across various industries. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as an Inbound Outbound Queue Associate, and why are they important?

To thrive as an Inbound Outbound Queue Associate, you need strong communication skills, attention to detail, and experience in customer service or call center environments, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call routing software, and telephony platforms is typically required. Active listening, problem-solving abilities, and a calm, professional demeanor are critical soft skills in this role. These skills ensure efficient handling of customer inquiries, effective resolution of issues, and a positive customer experience, all of which are crucial for organizational success.

How does an Inbound Outbound Queue Associate typically collaborate with other departments to resolve customer issues?

As an Inbound Outbound Queue Associate, you will frequently coordinate with teams such as customer service, technical support, and sales to address customer inquiries and resolve issues efficiently. This collaboration often happens through shared ticketing systems, regular team meetings, and direct communication channels to ensure information is relayed accurately and promptly. Working effectively across departments not only helps in delivering a seamless customer experience but also enhances your problem-solving and communication skills, which are valuable for career growth within the organization.

What are Inbound Outbound Queue Associates?

Inbound Outbound Queue Associates are professionals who manage and process customer communications, orders, or requests that come into (inbound) and go out from (outbound) a business. They typically work in call centers, logistics companies, or customer service departments, handling tasks such as answering calls, responding to emails, routing inquiries, and ensuring timely resolution of issues. Their role is essential for maintaining smooth communication flows between customers and the organization, improving customer satisfaction, and supporting operational efficiency.
What are popular job titles related to Inbound Outbound Queue Associate jobs in California? For Inbound Outbound Queue Associate jobs in California, the most frequently searched job titles are:
What job categories do people searching Inbound Outbound Queue Associate jobs in California look for? The top searched job categories for Inbound Outbound Queue Associate jobs in California are:
What cities in California are hiring for Inbound Outbound Queue Associate jobs? Cities in California with the most Inbound Outbound Queue Associate job openings:
Infographic showing various Inbound Outbound Queue Associate job openings in California as of May 2026, with employment types broken down into 80% Full Time, 10% Part Time, and 10% Nights. Highlights an 100% In-person job distribution.
Senior Inbound Outbound Coordinator

Senior Inbound Outbound Coordinator

Nestle Operational Services Worldwide SA

Arvin, CA • On-site

$50K - $60K/yr

Full-time

Medical, Retirement

Posted 6 days ago


Job description

Foods you love. Brands you trust. And a career that empowers you to grow.
At Nestlé USA, we're all working towards the same goal - to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity - and responsibility - to be there for every moment in our consumers' lives.
Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.
This position is not eligible for Visa Sponsorship.
POSITION SUMMARY
With limited supervision, this role performs functions within Supply Chain Operations. The Coordinator will perform inventory management tasks, inbound (IB)/outbound (OB) analysis and provide ongoing support with SWOP/EWM and as a subject matter expert (SME) through SAP processing. They will be responsible for managing and distributing work to execute an even freight flow from picking, loading, and receiving to meet our critical time goals and all customer orders are completed daily. The Work Flow Coordinator will need to effectively pull correct resources to fix issues. There is also a common component of small project execution and active participation and leadership in continuous improvement at the distribution center. This is a self-starting role with many interactions with the frontline team and the sites leadership team.
JOB DUTIES/RESPONSIBILITIES
  • Responsible for all day-to-day warehouse activities including, but not limited to:
  • Coordinating daily operations in the form of assigning the workload through SWOP/SAP EWM Warehouse Management System for all inventory, IB and OB functions (i.e., Picking, Loading, and Receiving). All workload will be handed out by scheduled appointment and priority.
  • Utilizing yard management system PINC/SWOP, to arrange trailer moves to and from the dock. Aligning trailers to appropriate door for shipping/receiving.
  • Perform periodic audits on but not limited to PINC, bill of lading /BOL, ICC and Quality. Assure compliance when filing BOL's at end of shift/day.
  • Communicating vertically and laterally on all matters to the daily workload will be important for daily attainment of business objective in both verbal and written form as required.
  • Resolution of flow issue(s) and problems raised by frontline employees are effectively and timely addressed to ensure continuation of facility operations and downtime is minimized.
  • Compiling daily reports on workload status and past due carriers for outbound appointments.
  • Ensuring flow procedures are followed appropriately by frontline employees, internal and external sources
  • Support operational initiatives and various projects that lead to decisions/strategies (i.e., People, Quality, Service, Leading towards lowering total delivered costs, and NCE).
  • Support facility and department guidelines, processes and SOPs balancing both business needs and frontline employee needs.
  • Attend all mandatory training sessions held throughout the year.
  • Support inventory control (i.e., IB/OB, Order Maintenance, General Questions, FIFO, etc.)
  • Support of fill rate (i.e., order packet management, pending/hold management, pre-pick) to ship 100% to the customer.
  • Ensure site security by answering front gate calls after hours
  • Other projects and duties as assigned.

EDUCATION REQUIREMENTS
  • High school diploma is required.
  • Associates Degree or higher education is preferred and/or equivalent experience.

EXPERIENCE & SKILLS REQUIREMENTS
  • Experience in Logistics Operations environment preferred.
  • Experience working with labor planning and assets (i.e., forklifts, sit-downs, etc.).
  • Experience with Warehouse Management Systems (EWM) and SAP is preferred.
  • Experience training and mentoring peers.
  • Able to work independently with minimal supervision.
  • Able to use systems technology and software applications (i.e., Excel, Word, PowerPoint, etc.).
  • Able to communicate clearly via phone and email.
  • Must exhibit a high degree of urgency and commitment to resolve transaction errors, and do so with minimal supervision.
  • Able to train and mentor peers in a fast-paced environment.
  • Able to manage and deal with constant ongoing system and process changes.
  • High degree of attention to detail and consistency.
  • Able to meet deadlines and production requirements.
  • Must possess strong communication and interpersonal skills.
  • Able to problem solve and make routine decisions quickly.

The approximate pay range for this position is $50,000 to $60,000 base salary. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.
Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefits packages may vary depending on the position. Learn more at: About Us | Nestlé Careers (https://www.nestlejobs.com/nestle-in-the-us-benefits)
It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestlé home.
The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.
This position is not eligible for Visa Sponsorship.
Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.
Job Requisition: 402371
Foods you love. Brands you trust. And a career that empowers you to grow.
At Nestlé USA, we're all working towards the same goal - to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity - and responsibility - to be there for every moment in our consumers' lives.
Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.
This position is not eligible for Visa Sponsorship.
POSITION SUMMARY
With limited supervision, this role performs functions within Supply Chain Operations. The Coordinator will perform inventory management tasks, inbound (IB)/outbound (OB) analysis and provide ongoing support with SWOP/EWM and as a subject matter expert (SME) through SAP processing. They will be responsible for managing and distributing work to execute an even freight flow from picking, loading, and receiving to meet our critical time goals and all customer orders are completed daily. The Work Flow Coordinator will need to effectively pull correct resources to fix issues. There is also a common component of small project execution and active participation and leadership in continuous improvement at the distribution center. This is a self-starting role with many interactions with the frontline team and the sites leadership team.
JOB DUTIES/RESPONSIBILITIES
  • Responsible for all day-to-day warehouse activities including, but not limited to:
  • Coordinating daily operations in the form of assigning the workload through SWOP/SAP EWM Warehouse Management System for all inventory, IB and OB functions (i.e., Picking, Loading, and Receiving). All workload will be handed out by scheduled appointment and priority.
  • Utilizing yard management system PINC/SWOP, to arrange trailer moves to and from the dock. Aligning trailers to appropriate door for shipping/receiving.
  • Perform periodic audits on but not limited to PINC, bill of lading /BOL, ICC and Quality. Assure compliance when filing BOL's at end of shift/day.
  • Communicating vertically and laterally on all matters to the daily workload will be important for daily attainment of business objective in both verbal and written form as required.
  • Resolution of flow issue(s) and problems raised by frontline employees are effectively and timely addressed to ensure continuation of facility operations and downtime is minimized.
  • Compiling daily reports on workload status and past due carriers for outbound appointments.
  • Ensuring flow procedures are followed appropriately by frontline employees, internal and external sources
  • Support operational initiatives and various projects that lead to decisions/strategies (i.e., People, Quality, Service, Leading towards lowering total delivered costs, and NCE).
  • Support facility and department guidelines, processes and SOPs balancing both business needs and frontline employee needs.
  • Attend all mandatory training sessions held throughout the year.
  • Support inventory control (i.e., IB/OB, Order Maintenance, General Questions, FIFO, etc.)
  • Support of fill rate (i.e., order packet management, pending/hold management, pre-pick) to ship 100% to the customer.
  • Ensure site security by answering front gate calls after hours
  • Other projects and duties as assigned.

EDUCATION REQUIREMENTS
  • High school diploma is required.
  • Associates Degree or higher education is preferred and/or equivalent experience.

EXPERIENCE & SKILLS REQUIREMENTS
  • Experience in Logistics Operations environment preferred.
  • Experience working with labor planning and assets (i.e., forklifts, sit-downs, etc.).
  • Experience with Warehouse Management Systems (EWM) and SAP is preferred.
  • Experience training and mentoring peers.
  • Able to work independently with minimal supervision.
  • Able to use systems technology and software applications (i.e., Excel, Word, PowerPoint, etc.).
  • Able to communicate clearly via phone and email.
  • Must exhibit a high degree of urgency and commitment to resolve transaction errors, and do so with minimal supervision.
  • Able to train and mentor peers in a fast-paced environment.
  • Able to manage and deal with constant ongoing system and process changes.
  • High degree of attention to detail and consistency.
  • Able to meet deadlines and production requirements.
  • Must possess strong communication and interpersonal skills.
  • Able to problem solve and make routine decisions quickly.

The approximate pay range for this position is $50,000 to $60,000 base salary. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.
Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefits packages may vary depending on the position. Learn more at: About Us | Nestlé Careers (https://www.nestlejobs.com/nestle-in-the-us-benefits)
It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestlé home.
The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.
This position is not eligible for Visa Sponsorship.
Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.
Job Requisition: 402371