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Inbound Outbound Queue Associate Jobs in California

Albertsons

Warehouse Supervisor

Brea, CA

$70K - $85K/yr

Provide excellent customer service to stores serviced through accurate handling of inbound and outbound product. Main responsibilities: * Coach and engage hourly associates towards high productivity ...

Annie Aesthetic

Phone Sales Associate

Brea, CA · On-site

Salary: $18-$20/hr DOE Phone Sales Associate Deluxe Med Spa Brea, CA (On-Site) | Full-Time About Us ... This is a dedicated inbound/outbound phone role focused on converting leads, following up on missed ...

3ELV8 HR

Be Seen First

Warehouse Outbound Supervisor

Eastvale, CA · On-site

$27 - $32/hr

The Supervisor II will lead a team of 10-50 associates, develop team members through coaching and ... Collaborate with Inventory, Inbound, Quality, Human Resources, Maintenance, and other cross ...

Sharpedge Solutions

SAP EWM Consultant

La Verne, CA · On-site

SAP S4 EWM experience with 10+ years. - EWM Inbound and Outbound processes - EWM Internal processes ... Queue management - Good to have knowledge of advanced features of SAP EWM Cartoniztion, TM ...

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Inbound Outbound Queue Associate information

What is the 3 month rule for jobs?

The 3 month rule in the context of an Inbound Outbound Queue Associate typically refers to a probationary period of three months during which employee performance and fit are evaluated. Successful completion of this period may lead to permanent employment, benefits, or advancement opportunities. It is common for employers to set this timeframe to ensure new hires meet job expectations and adapt to the role.

What does a CVS associate do?

An Inbound Outbound Queue Associate is responsible for managing inventory and product movement within a retail or pharmacy environment, often handling incoming and outgoing shipments, organizing stock, and ensuring accurate inventory records. They typically use inventory management systems and work in a team-oriented setting to support store operations.

What is the difference between Inbound Outbound Queue Associate vs Customer Service Representative?

AspectInbound Outbound Queue AssociateCustomer Service Representative
Primary RoleManage incoming and outgoing calls, handle order processing, and resolve queue-related issuesAssist customers with inquiries, complaints, and product information
Work EnvironmentCall centers, warehouses, or distribution centersCall centers, retail, or office settings
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills

While both roles involve communication and customer interaction, Inbound Outbound Queue Associates focus on managing call queues and order processing, often in logistics or warehouse settings. Customer Service Representatives handle broader customer inquiries and support across various industries. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as an Inbound Outbound Queue Associate, and why are they important?

To thrive as an Inbound Outbound Queue Associate, you need strong communication skills, attention to detail, and experience in customer service or call center environments, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call routing software, and telephony platforms is typically required. Active listening, problem-solving abilities, and a calm, professional demeanor are critical soft skills in this role. These skills ensure efficient handling of customer inquiries, effective resolution of issues, and a positive customer experience, all of which are crucial for organizational success.

How does an Inbound Outbound Queue Associate typically collaborate with other departments to resolve customer issues?

As an Inbound Outbound Queue Associate, you will frequently coordinate with teams such as customer service, technical support, and sales to address customer inquiries and resolve issues efficiently. This collaboration often happens through shared ticketing systems, regular team meetings, and direct communication channels to ensure information is relayed accurately and promptly. Working effectively across departments not only helps in delivering a seamless customer experience but also enhances your problem-solving and communication skills, which are valuable for career growth within the organization.

What's the highest paying job at CVS?

At CVS, the highest paying roles are typically executive positions such as Regional or District Managers, or corporate leadership roles like Vice Presidents. These positions require extensive experience, leadership skills, and often advanced degrees, and they offer the highest salaries within the company. In terms of job categories, specialized roles such as Pharmacists also tend to have high compensation compared to entry-level positions.

What are Inbound Outbound Queue Associates?

Inbound Outbound Queue Associates are professionals who manage and process customer communications, orders, or requests that come into (inbound) and go out from (outbound) a business. They typically work in call centers, logistics companies, or customer service departments, handling tasks such as answering calls, responding to emails, routing inquiries, and ensuring timely resolution of issues. Their role is essential for maintaining smooth communication flows between customers and the organization, improving customer satisfaction, and supporting operational efficiency.

What does an inbound outbound queue associate do?

An inbound outbound queue associate manages and organizes customer calls, emails, or messages in a company's communication system. They prioritize and route inquiries to ensure timely responses, often using call center software or ticketing systems. The role requires strong organizational skills and attention to detail to maintain efficient workflow.
What are popular job titles related to Inbound Outbound Queue Associate jobs in California? For Inbound Outbound Queue Associate jobs in California, the most frequently searched job titles are:
What job categories do people searching Inbound Outbound Queue Associate jobs in California look for? The top searched job categories for Inbound Outbound Queue Associate jobs in California are:
What cities in California are hiring for Inbound Outbound Queue Associate jobs? Cities in California with the most Inbound Outbound Queue Associate job openings:
Inbound Outbound Queue Associate jobs near you
Infographic showing various Inbound Outbound Queue Associate job openings in California as of July 2026, with employment types broken down into 73% Full Time, and 27% Nights. Highlights an 100% In-person job distribution.
Warehouse Supervisor

Warehouse Supervisor

Albertsons

Brea, CA

$70K - $85K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 23 days ago

Albertsons rating

5.8

Company rating: 5.8 out of 10

Based on 1,145 frontline employees who took The Breakroom Quiz

64th of 120 rated grocery stores

Job description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

PURPOSE:

Lead associates in a specific shift/area while supervising warehouse operations to ensure functions are performed within Company and Distribution Center guidelines. Provide excellent customer service to stores serviced through accurate handling of inbound and outbound product.

Main responsibilities:

  • Coach and engage hourly associates towards high productivity, safety, and quality performance
  • Develop and demonstrate effective leadership skills and tactics during day to day operation
  • Motivate associates through positive reinforcement and behavior
  • Promote a safety culture by example, observation feedback and associate relations
  • Coordinate with peer leaders to balance the workflow of the Distribution Center
  • Make and support decisions that are consistent with the local union labor agreement
  • Walk the warehouse on a regular basis throughout the shift to ensure compliance on sanitation and quality expectations
  • Maintain visibility to associates in support of our Open Door Policy
  • Leverage technology systems to investigate operational issues
  • Coordinate weekly associate work schedules
  • Maintain open and constant communication with the Transportation Department to facilitate inbound/outbound flow of product
  • Coordinate with other cross functional departments (To include Inventory Control, Procurement, Building Maintenance, Sanitation, etc.)

We are looking for candidates who possess the following:

  • Possess strong knowledge of warehouse operations, with prior work experience to include leadership roles
  • Possess good supervisory skills and the ability to work with and through others to achieve desired results
  • Possess good communication skills, both verbal and written
  • Ability to generate, read, and interpret computerized reports
  • Ability to juggle operational and administrative tasks and meet multiple deadlines
  • Ability to concentrate and focus while dealing with frequent interruptions
  • Basic computer skills required, especially experience in Microsoft Office and Warehouse Management Systems

We also provide a variety of benefits including:

  • Competitive wages paid weekly
· Access to up to 50% of your earned wages before payday, via our partnership with Stream
  • Associate discounts
  • Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
  • Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
  • Leaders invested in your training, career growth and development
  • An inclusive work environment with talented colleagues who reflect the communities we serve


Our Values – Click below to view video: ACI Values


A copy of the full job description can be made available to you.

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