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Inbound Outbound Queue Associate Jobs in Florida

SALES ASSOCIATE

Orange Park, FL · On-site

$16 - $16.50/hr

Position Summary The Customer Sales Associate is responsible for ensuring customer satisfaction and ... Inbound/Outbound sales calls Maintain professional appearance Maintains showroom appearance ...

Be Seen First

Handle inbound/outbound phone orders and process online orders * Manage orders, including processing refunds and exchanges * Communicate effectively across multiple channels: in person, phone, email ...

Warehouse Associate

Orlando, FL

$15 - $17.75/hr

A warehouse Picker/ Receiver is both a receiver and a picker tasked with loading and unloading of inbound/outbound trucks in a timely manner. * Organizing and putting away material in designated ...

Warehouse Associate

Sarasota, FL

$14.75 - $17.75/hr

A warehouse Picker/ Receiver is both a receiver and a picker tasked with loading and unloading of inbound/outbound trucks in a timely manner. * Organizing and putting away material in designated ...

BASIC PURPOSE The Coordinator, Warehouse will perform activities that support inbound, outbound ... associate over-time. * Other duties as assigned by manager. Inbound: * Schedule receiving ...

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Inbound Outbound Queue Associate information

What is the difference between Inbound Outbound Queue Associate vs Customer Service Representative?

AspectInbound Outbound Queue AssociateCustomer Service Representative
Primary RoleManage incoming and outgoing calls, handle order processing, and resolve queue-related issuesAssist customers with inquiries, complaints, and product information
Work EnvironmentCall centers, warehouses, or distribution centersCall centers, retail, or office settings
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills

While both roles involve communication and customer interaction, Inbound Outbound Queue Associates focus on managing call queues and order processing, often in logistics or warehouse settings. Customer Service Representatives handle broader customer inquiries and support across various industries. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as an Inbound Outbound Queue Associate, and why are they important?

To thrive as an Inbound Outbound Queue Associate, you need strong communication skills, attention to detail, and experience in customer service or call center environments, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call routing software, and telephony platforms is typically required. Active listening, problem-solving abilities, and a calm, professional demeanor are critical soft skills in this role. These skills ensure efficient handling of customer inquiries, effective resolution of issues, and a positive customer experience, all of which are crucial for organizational success.

How does an Inbound Outbound Queue Associate typically collaborate with other departments to resolve customer issues?

As an Inbound Outbound Queue Associate, you will frequently coordinate with teams such as customer service, technical support, and sales to address customer inquiries and resolve issues efficiently. This collaboration often happens through shared ticketing systems, regular team meetings, and direct communication channels to ensure information is relayed accurately and promptly. Working effectively across departments not only helps in delivering a seamless customer experience but also enhances your problem-solving and communication skills, which are valuable for career growth within the organization.

What are Inbound Outbound Queue Associates?

Inbound Outbound Queue Associates are professionals who manage and process customer communications, orders, or requests that come into (inbound) and go out from (outbound) a business. They typically work in call centers, logistics companies, or customer service departments, handling tasks such as answering calls, responding to emails, routing inquiries, and ensuring timely resolution of issues. Their role is essential for maintaining smooth communication flows between customers and the organization, improving customer satisfaction, and supporting operational efficiency.
What are popular job titles related to Inbound Outbound Queue Associate jobs in Florida? For Inbound Outbound Queue Associate jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Inbound Outbound Queue Associate jobs in Florida look for? The top searched job categories for Inbound Outbound Queue Associate jobs in Florida are:
Infographic showing various Inbound Outbound Queue Associate job openings in Florida as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
FFC Operations Inbound-Outbound Supervisor

FFC Operations Inbound-Outbound Supervisor

Lowe's

Frostproof, FL

Full-time

Posted 26 days ago


Lowe's rating

6.8

Company rating: 6.8 out of 10

Lowe's

Based on 5,057 frontline employees who took The Breakroom Quiz

6.2

Company rating compared to similar companies: 6.2 out of 10

National retailers average

Based on 93,399 frontline employees who took The Breakroom Quiz

The best things about working at Lowe's

  • 89%

    89% say they get paid time off

    say they get paid time off

  • 81%

    81% say their health insurance is affordable

    say their health insurance is affordable

  • 75%

    75% Part-time workers get health insurance

    Part-time workers get health insurance

Featured by Lowe's, based on 5057 Breakroom Quiz responses from their frontline employees


Job description

Schedule

Monday- Thursday- 5:30am start

Essential Functions:
•Ensures all associates comprehend and execute safe work practices by performing regular safety observations and having regular safety discussions
•Identifies and resolves safety issues on the floor and notifies the appropriate party for resolution
•Addresses safety issues or trends escalated from associates
•Determines the daily workload (production volume) for department as established by the facility
•Monitors the flow of inventory in the facility frequently throughout the day
•Expedites receiving, picking and shipping of priority product to internal and external customers
•Research and resolve pick and ship reported errors and initiate efforts to prevent reoccurrence by addressing the root cause
•Train associates on equipment, documenting proficiency and directing resolution to equipment issues
•Completes all incident reports for in-house product damage, near misses and injuries, and equipment incidents completing accident reports for associate injuries
•Identifies and assists in implementing process improvements or new processes launched from SSC
•Identifies and takes action on needs for efficient operations, safety issues, and bottlenecks
•Monitors staffing needs for department/shift and adjusts work to be accomplished on the shift according to available resources and skillsets
•Conducts shift briefing and prepares shift turnover documentation
•Communicates effectively with associates regarding business objectives or current issues
•Monitors individual and team productivity and drive continuous productivity improvement through process enhancements and one on one coaching
•Approves off standard hours for associates ensuring accurate accounting of performance for work team
•Sets goals and communicates clear expectations for associates providing timely and constructive feedback
•Provides associates with meaningful developmental opportunities and prepares them for upward promotion as applicable
•Works with associates to build a work environment of engagement and inclusion
•Participates in the process of hiring talented individuals for the team, submitting, requisitions, interviewing, and assisting HR in the hiring process
•Train new hires and existing employees on processes and procedures as applicable
•Discusses and resolves conflicts between associates
•Sponsors and leads associates through change
•Responds to incidents or injuries and ensures first aid response takes place as needed
•Collaborates with the other operational shifts to ensure consistent processes and expectations
Minimum Requirements:
•Bachelor’s degree - Supply Chain Management, Transportation, Industrial Engineering, Business, or related field OR 4 years of experience in distribution center/warehouse operations or related area
•Basic math and reading comprehension skills
•Basic computer skills, including working knowledge of Microsoft Office
•Proven record of complying with safety requirements
•Experience building a culture of safety among subordinates and peers
Preferences:
•Leadership experience with direct report responsibility
•Experience mentoring and coaching others
•Experience monitoring the work of others to ensure quality
•Experience managing resources, time, and budgets
•Experience working with and communicating to leadership all levels of the organization
•Previous leadership roles in other Lowe’s supply chain facilities, or leadership roles in Corporate-led initiatives
•Experience with software applications such as Microsoft Office and/or a Warehouse Management System
•Bi-lingual skills, if applicable to the facility 

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Working at Lowe's

Perks for frontline workers

From Lowe's, via Breakroom

  • Bonus opportunities

  • Tuition-free education assistance

  • Flexible scheduling options

  • 401(K) with up to 4.25% company match

  • Up to 10 weeks of paid maternity leave & 4 weeks of paid parental leave

  • Paid time off

  • Access to comprehensive healthcare options

  • Employee stock purchase plan

What to expect from working at Lowe's

From Lowe's

About Lowe's, in their own words

From Lowe's

Since 1921, home improvers of all stripes have relied on us to have the products and services they need. Our commitment to our customers drives every decision we make, from the products on our shelves to developing a more sustainable supply chain and robust philanthropy. We set the standard for corporate responsibility and thoughtful customer service in home improvement retail.

Walk into any of our stores, distribution centers, or offices, and you'll find a driven team of collaborators, builders, and visionaries. As an associate, you will be empowered to learn and grow in your career. From solving customer problems to providing disaster relief, your hard work will help us build a solid foundation for the success of future generations.

Company values

From Lowe's

Our Core Behaviors:

  • Focus on Customers
  • Deliver Results
  • Take Action
  • Show Courage
  • Continue Learning

Our Values:

  • Service Minded
  • Collaborative
  • Inclusive
  • Respectful
  • Driven to Win

What Lowe's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Lowe's logo

About Lowe's

Sourced by ZipRecruiter

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 19 million customer transactions a week in the United States and Canada. With fiscal year 2021 sales of over $96 billion, Lowe's and its related businesses operate or service nearly 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Mooresville, NC, US

Year founded

1946