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Inbound Outbound Queue Associate Jobs in New York

Crafty

Inbound Fulfillment Associate

Fairfield, NJ · On-site

$22/hr

... Associate role who will support our New York City market operation in delivering the highest ... Experience in warehouse roles such as inbound, outbound, inventory, fulfillment * Experience ...

Craft

Inbound Fulfillment Associate

Fairfield, NJ · On-site

$22/hr

... Associate role who will support our New York City market operation in delivering the highest ... Experience in warehouse roles such as inbound, outbound, inventory, fulfillment * Experience ...

Craft

Inbound Fulfillment Associate

Fairfield, NJ · On-site

$22/hr

... Associate role who will support our New York City market operation in delivering the highest ... Experience in warehouse roles such as inbound, outbound, inventory, fulfillment * Experience ...

Crafty

Fulfillment Associate

Manhattan, NY · On-site

$22/hr

... associate role who will support our New York City market operation in delivering the highest ... Experience in warehouse roles such as inbound, outbound, inventory, fulfillment * Experience ...

Crafty

Fulfillment Associate

Fairfield, NJ · On-site

$22/hr

... associate role who will support our New York City market operation in delivering the highest ... Experience in warehouse roles such as inbound, outbound, inventory, fulfillment * Experience ...

Playground

Founding GTM Engineer

New York, NY · On-site

$160K - $210K/yr

... hit a rep's queue * Build messaging frameworks and personalized automated nurture logic that ... Automating inbound/outbound personalization using AI prompts fed by account and contact enrichment ...

Lineage Logistics

Warehouse Lead

Farmingdale, NY

$21.15 - $36.25/hr

Assign work to warehouse associates to make certain company and customer standards of service ... Check inbound/outbound shipments for compliance, and report quantity difference and quality issues ...

Craft

Fulfillment Associate

Fairfield, NJ · On-site

$22/hr

... Associate role who will support our New York City market operation in delivering the highest ... Experience in warehouse roles such as inbound, outbound, inventory, fulfillment * Experience ...

Craft

Fulfillment Associate

Fairfield, NJ · On-site

$22/hr

... Associate role who will support our New York City market operation in delivering the highest ... Experience in warehouse roles such as inbound, outbound, inventory, fulfillment * Experience ...

HELISHORES, INC

Be Seen First

AWS Connect Developer (Citizens Only)

Morris Plains, NJ · On-site

Configure, customize, and support Amazon Connect contact flows, including inbound flows, outbound flows, customer queue flows, transfer flows, callback flows, and whisper flows. Configure and support ...

HELISHORES, INC

Be Seen First

AWS Connect Developer (Citizens Only)

Morris Plains, NJ · On-site

Configure, customize, and support Amazon Connect contact flows, including inbound flows, outbound flows, customer queue flows, transfer flows, callback flows, and whisper flows. Configure and support ...

Tiffany

Sr. Operations Associate - Logistics

New York, NY · On-site

$25.25 - $29.70/hr

Senior Operations Associate- Color Stones & Pearls Logistics is responsible for all aspects of ... Key Accountabilities Inbound & Outbound Shipments * Responsible for ensuring timely receipt of all ...

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Inbound Outbound Queue Associate information

What is the difference between Inbound Outbound Queue Associate vs Customer Service Representative?

AspectInbound Outbound Queue AssociateCustomer Service Representative
Primary RoleManage incoming and outgoing calls, handle order processing, and resolve queue-related issuesAssist customers with inquiries, complaints, and product information
Work EnvironmentCall centers, warehouses, or distribution centersCall centers, retail, or office settings
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills

While both roles involve communication and customer interaction, Inbound Outbound Queue Associates focus on managing call queues and order processing, often in logistics or warehouse settings. Customer Service Representatives handle broader customer inquiries and support across various industries. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as an Inbound Outbound Queue Associate, and why are they important?

To thrive as an Inbound Outbound Queue Associate, you need strong communication skills, attention to detail, and experience in customer service or call center environments, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call routing software, and telephony platforms is typically required. Active listening, problem-solving abilities, and a calm, professional demeanor are critical soft skills in this role. These skills ensure efficient handling of customer inquiries, effective resolution of issues, and a positive customer experience, all of which are crucial for organizational success.

How does an Inbound Outbound Queue Associate typically collaborate with other departments to resolve customer issues?

As an Inbound Outbound Queue Associate, you will frequently coordinate with teams such as customer service, technical support, and sales to address customer inquiries and resolve issues efficiently. This collaboration often happens through shared ticketing systems, regular team meetings, and direct communication channels to ensure information is relayed accurately and promptly. Working effectively across departments not only helps in delivering a seamless customer experience but also enhances your problem-solving and communication skills, which are valuable for career growth within the organization.

What are Inbound Outbound Queue Associates?

Inbound Outbound Queue Associates are professionals who manage and process customer communications, orders, or requests that come into (inbound) and go out from (outbound) a business. They typically work in call centers, logistics companies, or customer service departments, handling tasks such as answering calls, responding to emails, routing inquiries, and ensuring timely resolution of issues. Their role is essential for maintaining smooth communication flows between customers and the organization, improving customer satisfaction, and supporting operational efficiency.
What are popular job titles related to Inbound Outbound Queue Associate jobs in New York? For Inbound Outbound Queue Associate jobs in New York, the most frequently searched job titles are:
What job categories do people searching Inbound Outbound Queue Associate jobs in New York look for? The top searched job categories for Inbound Outbound Queue Associate jobs in New York are:
What cities in New York are hiring for Inbound Outbound Queue Associate jobs? Cities in New York with the most Inbound Outbound Queue Associate job openings:
Inbound Outbound Queue Associate jobs near you
Inbound Fulfillment Associate

Inbound Fulfillment Associate

Crafty

Fairfield, NJ • On-site

$22/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Warehouse Specialist

Crafty is seeking an experienced warehouse specialist for the Fulfillment Associate role who will support our New York City market operation in delivering the highest quality food and beverage experience for our clients through the support of our inbound, outbound, inventory, and fulfillment operations by ensuring products are processed through our fulfillment center with operational efficiency and accuracy.

This is a full-time, on-site position based at our Fairfield, New Jersey Fulfillment Center. The schedule is Monday - Friday 7am - 3:30pm.

Required Attributes:
  • Resilient: Quickly adapts to change and maintains a positive attitude to ensure ongoing success
  • Collaborative: Demonstrates a team-oriented approach, emphasizing teamwork, supportive behavior, constructive conflict resolution, and a commitment to shared success
  • Effective Communicator: Demonstrates exceptional communication skills across interpersonal, verbal, and written formats to ensure clear, accurate, and positive interactions
  • Problem Solver: You surface and articulate basic problems and explore solutions within existing work projects
Ideal Experience:
  • Experience in warehouse roles such as inbound, outbound, inventory, fulfillment
  • Experience utilizing warehouse equipment such as pallet jacks and fork lifts
  • Experience using warehouse management systems, Google Suite, E-commerce, and fulfillment platforms (Shopify & Shipstation) to execute in fulfillment responsibilities
  • Food and beverage industry experience
  • Parcel and LTL shipping experience

Don't meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.

Role Goals:
  • Goal #1: Achieve an inventory audit score at or above 98.5% by the end of each month, measured by our weekly inventory audits to ensure our team is processing product accurately through our fulfillment center, impacting our fill rate and market profitability
  • Goal #2: Achieve a hard error percentage of 2% or lower by the end of each month, measured by our performance reporting in Tableau from quality investigations, which impact our fill rate and market profitability

What we offer:

Our people mean everything to us. When you join Crafty, you're joining a team of passionate, smart, and supportive people who work incredibly hard and have a good time along the way.

We are proud to offer a compensation package that includes our Crafty healthcare plan, covering primary health, dental, and vision plans, 401k, paid time off, equipment certification courses, and parental leave. And, of course, it also includes Crafty-grade snacks, beverages, and fun events!

Lastly, this role offers a special opportunity: to have a major hand in shaping the future of a young, flourishing company. Your creativity, ambition, and work will steer the direction of our successes.

Our compensation amount for this role is targeted at $22 per hour in Fairfield, New Jersey. Final offer amounts are determined by multiple factors including cost of living based on location, candidate experience and expertise, and may vary from the amounts listed above.

Crafty provides equal employment opportunities (EEO) to all employees and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.

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