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Inbound Outbound Queue Associate Jobs in New York

PLACE

Outbound Sales Associate

Massapequa, NY · On-site

$61K - $120K/yr

... Associate. We offer a proven, structured path to success, complete with cutting-edge systems ... Cultivate and convert inbound sales inquiries to appointments * Cultivate and convert outbound ...

Raspberry AI

GTM Associate

New York, NY · On-site

$44K - $60K/yr

This is not a typical entry-level outbound role. Our GTM Associates run real discovery, break into strategic accounts, partner closely with AEs, and own and close small commercial inbound deals

StoneX Group

Client Management Associate

Warren, NJ

$40K - $43K/yr

Associates accurately apply procedural knowledge and guidelines to client calls, chats & emails ... Facilitate inbound/outbound opening of new accounts for potential clients who already indicated ...

Stonex Group, Inc.

Client Management Associate

Warren, NJ · On-site

$40K - $43K/yr

Associates accurately apply procedural knowledge and guidelines to client calls, chats & emails ... Facilitate inbound/outbound opening of new accounts for potential clients who already indicated ...

New

Cancos Tile & Stone

Warehouse Associate

Hicksville, NY

$16.25 - $19.25/hr

Load and unload inbound/outbound trucks promptly. * Organize and store materials in designated locations. * Communicate any discovered or suspected material damage or inventory issues to the Tile ...

SysMind Tech

SAP EWM

Raritan, NJ · On-site

$68.25 - $89/hr

... SAP EWM Outbound| Inbound and Internal processes with VAS| Quality Inspections and EGR| Wave ... in Queue monitoring and resolution Essential Skills: SAP Extended Warehouse Management (EWM ...

Ageatia Global Solutions

Warehouse Associate I

Hauppauge, NY · On-site

$16 - $19.25/hr

Title: Warehouse Associate I Location: Onsite- Hauppauge, NY 11788 Duration: 3+ months contract ... Performs quality checks on outbound and inbound shipments. * Performs outbound staging and packing ...

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Inbound Outbound Queue Associate information

What is the difference between Inbound Outbound Queue Associate vs Customer Service Representative?

AspectInbound Outbound Queue AssociateCustomer Service Representative
Primary RoleManage incoming and outgoing calls, handle order processing, and resolve queue-related issuesAssist customers with inquiries, complaints, and product information
Work EnvironmentCall centers, warehouses, or distribution centersCall centers, retail, or office settings
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills

While both roles involve communication and customer interaction, Inbound Outbound Queue Associates focus on managing call queues and order processing, often in logistics or warehouse settings. Customer Service Representatives handle broader customer inquiries and support across various industries. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as an Inbound Outbound Queue Associate, and why are they important?

To thrive as an Inbound Outbound Queue Associate, you need strong communication skills, attention to detail, and experience in customer service or call center environments, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call routing software, and telephony platforms is typically required. Active listening, problem-solving abilities, and a calm, professional demeanor are critical soft skills in this role. These skills ensure efficient handling of customer inquiries, effective resolution of issues, and a positive customer experience, all of which are crucial for organizational success.

How does an Inbound Outbound Queue Associate typically collaborate with other departments to resolve customer issues?

As an Inbound Outbound Queue Associate, you will frequently coordinate with teams such as customer service, technical support, and sales to address customer inquiries and resolve issues efficiently. This collaboration often happens through shared ticketing systems, regular team meetings, and direct communication channels to ensure information is relayed accurately and promptly. Working effectively across departments not only helps in delivering a seamless customer experience but also enhances your problem-solving and communication skills, which are valuable for career growth within the organization.

What are Inbound Outbound Queue Associates?

Inbound Outbound Queue Associates are professionals who manage and process customer communications, orders, or requests that come into (inbound) and go out from (outbound) a business. They typically work in call centers, logistics companies, or customer service departments, handling tasks such as answering calls, responding to emails, routing inquiries, and ensuring timely resolution of issues. Their role is essential for maintaining smooth communication flows between customers and the organization, improving customer satisfaction, and supporting operational efficiency.
What are popular job titles related to Inbound Outbound Queue Associate jobs in New York? For Inbound Outbound Queue Associate jobs in New York, the most frequently searched job titles are:
What job categories do people searching Inbound Outbound Queue Associate jobs in New York look for? The top searched job categories for Inbound Outbound Queue Associate jobs in New York are:
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Inbound Outbound Queue Associate jobs near you
Patient Coordinator (Call Center)

Patient Coordinator (Call Center)

Essen Medical Associates

Bronx, NY • On-site

$20/hr

Other

Posted 23 days ago

Job description

Essen Health Care Job Summary

Essen Health Care is seeking a Patient Coordinator – Women's Health to join our Call Center team. This role is responsible for managing inbound/outbound patient communications, scheduling appointments, and supporting care coordination for women's health services. This is a fast-paced, patient-facing role ideal for someone with strong communication skills and prior healthcare call center experience.

Responsibilities
  • Handle high-volume inbound and outbound calls in a call center environment
  • Schedule, reschedule, and confirm patient appointments for Women's Health services (OB/GYN, prenatal, etc.)
  • Provide patients with accurate information regarding services, providers, and locations
  • Verify patient demographics, insurance, and eligibility
  • Coordinate care and follow-ups, including referrals and test scheduling
  • Address patient inquiries with professionalism, empathy, and urgency
  • Document all interactions accurately in the EMR system
  • Collaborate with clinical and administrative teams to ensure seamless patient experience
Qualifications
  • 1+ year of experience in healthcare call center required
  • Experience in Women's Health, OB/GYN, or Care Coordination strongly preferred
  • Strong communication and customer service skills
  • Ability to manage high call volumes in a fast-paced environment
  • Experience with EMR/EHR systems (eCW, Epic, or similar preferred)
  • Bilingual Spanish preferred (not required)

What We Offer

  • Competitive hourly rate ($20/hour)
  • Growth opportunities within a leading healthcare organization
  • Supportive, team-oriented environment
  • Opportunity to make a meaningful impact on patient care
Equal Opportunity Employer

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.

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