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Inbound Outbound Queue Associate Jobs in New York

GTM Associate

New York, NY · On-site

$44K - $60K/yr

This is not a typical entry-level outbound role. Our GTM Associates run real discovery, break into strategic accounts, partner closely with AEs, and own and close small commercial inbound deals

Warehouse Associate

Hicksville, NY

$16.25 - $19.25/hr

Load and unload inbound/outbound trucks promptly. * Organize and store materials in designated locations. * Communicate any discovered or suspected material damage or inventory issues to the Tile ...

SAP EWM

Raritan, NJ · On-site

$68.25 - $89/hr

... SAP EWM Outbound| Inbound and Internal processes with VAS| Quality Inspections and EGR| Wave ... in Queue monitoring and resolution Essential Skills: SAP Extended Warehouse Management (EWM ...

Showing results 21-40

Inbound Outbound Queue Associate information

What is the difference between Inbound Outbound Queue Associate vs Customer Service Representative?

AspectInbound Outbound Queue AssociateCustomer Service Representative
Primary RoleManage incoming and outgoing calls, handle order processing, and resolve queue-related issuesAssist customers with inquiries, complaints, and product information
Work EnvironmentCall centers, warehouses, or distribution centersCall centers, retail, or office settings
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills

While both roles involve communication and customer interaction, Inbound Outbound Queue Associates focus on managing call queues and order processing, often in logistics or warehouse settings. Customer Service Representatives handle broader customer inquiries and support across various industries. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as an inbound outbound queue associate?

To thrive as an Inbound Outbound Queue Associate, you need strong communication skills, attention to detail, and experience in customer service or call center environments, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call routing software, and telephony platforms is typically required. Active listening, problem-solving abilities, and a calm, professional demeanor are critical soft skills in this role. These skills ensure efficient handling of customer inquiries, effective resolution of issues, and a positive customer experience, all of which are crucial for organizational success.

How does an inbound outbound queue associate typically collaborate with other departments to resolve customer issues?

As an Inbound Outbound Queue Associate, you will frequently coordinate with teams such as customer service, technical support, and sales to address customer inquiries and resolve issues efficiently. This collaboration often happens through shared ticketing systems, regular team meetings, and direct communication channels to ensure information is relayed accurately and promptly. Working effectively across departments not only helps in delivering a seamless customer experience but also enhances your problem-solving and communication skills, which are valuable for career growth within the organization.

What is an inbound outbound queue associate?

Inbound Outbound Queue Associates are professionals who manage and process customer communications, orders, or requests that come into (inbound) and go out from (outbound) a business. They typically work in call centers, logistics companies, or customer service departments, handling tasks such as answering calls, responding to emails, routing inquiries, and ensuring timely resolution of issues. Their role is essential for maintaining smooth communication flows between customers and the organization, improving customer satisfaction, and supporting operational efficiency.

What does an inbound outbound queue associate do?

An inbound outbound queue associate manages and organizes customer calls, emails, or messages in a company's communication system. They prioritize and route inquiries to ensure timely responses, often using call center software or ticketing systems. The role requires strong organizational skills and attention to detail to maintain efficient communication flow.
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Accenture Edge - Senior SAP EWM Consultant

Accenture

Manhattan, NY • On-site

$94K - $266K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago


Accenture Federal Services rating

8.7

Company rating: 8.7 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

44th of 483 rated business services


Job description

We Are:
Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability.
There is never a typical day at Accenture, but that's why we love it here! This is an extraordinary chance to create a rewarding career at Accenture Technology. Working in a digitally driven, innovation-led environment where you can help clients shift to the New using leading-edge technologies on some of the coolest projects you can imagine.
You Are:
An Experienced SAP EWM functional lead with deep hands-on configuration expertise across complex warehouse operations in S/4HANA embedded and decentralized EWM deployments who guides clients through end-to-end warehouse transformation - from inbound receiving and putaway through inventory management, outbound fulfillment, and automation integration - across distribution, manufacturing, and 3PL environments.
The Work:
  • Lead design and configuration of end-to-end EWM processes: inbound delivery, putaway strategies, wave management, picking, packing, goods issue, and outbound fulfillment
  • Design warehouse structure including warehouse numbers, storage types, sections, activity areas, and bin configuration across single and multi-DC landscapes
  • Configure Warehouse Task/Order management, putaway and picking strategy determination, and storage type search sequences
  • Lead Handling Unit (HU) management design including packaging specifications, nested HUs, batch management, shelf-life, and serial number tracking
  • Configure RF framework including transaction customization, verification steps, and exception handling for shop floor and warehouse execution
  • Design and configure Labor Management (LM) including activity types, engineered labor standards, and performance benchmarking
  • Lead automation integration design including Material Flow System (MFS), conveyor/sortation interfaces, and goods-to-person scenarios
  • Configure Yard Management, dock appointment scheduling, Value-Added Services (VAS), and cross-docking scenarios where in scope
  • Own EWM integration design with MM, SD, PP, TM, and FI across inbound, outbound, and production supply scenarios
  • Advise on embedded vs. decentralized EWM deployment model trade-offs and WM-to-EWM migration strategy
  • Lead EWM workstream through full SAP Activate lifecycle including fit-to-standard workshops, BBPs, FSDs, SIT, UAT, and cutover

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements
Here's What You Need:
  • Minimum of 8 years of SAP EWM experience, including full lifecycle S/4HANA or ECC EWM implementation experience as a functional lead
  • Minimum of 5 years of configuration experience across warehouse structure, inbound/outbound processes, putaway/picking strategies, wave management, HU management, and RF framework
  • Minimum of 5 years of hands-on Labor Management and warehouse automation integration experience
  • Minimum of 5 years of cross-workstream integration experience across MM, SD, PP, TM, and FI/CO
  • Prior experience working for a large Consulting/Advisory firm (Big 4, global SI, or boutique SAP consulting environment
  • Bachelor's Degree or equivalent (12 years) work experience (If an, Associate's Degree with 6 years of work experience)

Bonus Points if:
  • You have a SAP S/4HANA Warehouse Management certification

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 09/10/2026.
Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.
See more information on our benefits here: U.S. Employee Benefits | Accenture
Role Location Annual Salary Range
California $94,400 to $266,300
Cleveland $87,400 to $213,000
Colorado $94,400 to $230,000
District of Columbia $100,500 to $245,000
Illinois $87,400 to $230,000
Maine $80,400 to $196,000
Maryland $94,400 to $230,000
Massachusetts $94,400 to $245,000
Minnesota $94,400 to $230,000
New York $87,400 to $266,300
New Jersey $100,500 to $266,300
Virginia $87,400 to $245,000
Washington $100,500 to $245,000
About Accenture
Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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