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Inbound Outbound Queue Associate Jobs in Ohio (NOW HIRING)

Earnest Machine

Sales Support

Rocky River, OH

$17.75 - $24.25/hr

... call queue Required Qualifications * High School diploma, Associate/Bachelors degree preferred * Able to make decisions independently * Comfortable with working in an inbound/outbound sales ...

Relay Express, Inc

Warehouse Associate

Fairfield, OH · On-site

$18 - $20/hr

Position: Warehouse Associate Location: Fairfield, OH Reports to: Warehouse Operations Manager ... Receive inbound / outbound freight and stage appropriately. * Stage pallets for outbound routes in ...

TriHealth, Inc.

PreAccess Associate

Norwood, OH · On-site

$15 - $20.25/hr

***Pre Access Associate - Norwood campus * Make a difference every day as an Pre Access Associate for ... handling inbound/outbound calls, Ready status, registrations per hour and Epic work queue ...

TriHealth, Inc.

Pre-Access Associate

Norwood, OH

$15 - $20.25/hr

***Pre Access Associate - Norwood campus * Make a difference every day as an Pre Access Associate for ... handling inbound/outbound calls, Ready status, registrations per hour and Epic work queue ...

TriHealth, Inc.

Pre-Access Associate

Norwood, OH · On-site

***Pre Access Associate - Norwood campus * Make a difference every day as an Pre Access Associate for ... handling inbound/outbound calls, Ready status, registrations per hour and Epic work queue ...

TriHealth, Inc.

Pre-Access Associate

Norwood, OH · On-site

***Pre Access Associate - Norwood campus * Make a difference every day as an Pre Access Associate for ... handling inbound/outbound calls, Ready status, registrations per hour and Epic work queue ...

TriHealth

PreAccess Associate

Norwood, OH · On-site

$15 - $20.25/hr

***Pre Access Associate - Norwood campus * Make a difference every day as an Pre Access Associate for ... handling inbound/outbound calls, Ready status, registrations per hour and Epic work queue ...

TriHealth

Pre-Access Associate

Norwood, OH · On-site

$15 - $20.25/hr

***Pre Access Associate - Norwood campus * Make a difference every day as an Pre Access Associate for ... handling inbound/outbound calls, Ready status, registrations per hour and Epic work queue ...

TriHealth

Pre-Access Associate

Norwood, OH · On-site

***Pre Access Associate - Norwood campus * Make a difference every day as an Pre Access Associate for ... handling inbound/outbound calls, Ready status, registrations per hour and Epic work queue ...

TriHealth

Pre-Access Associate

Norwood, OH

$15 - $20.25/hr

***Pre Access Associate - Norwood campus * Make a difference every day as an Pre Access Associate for ... handling inbound/outbound calls, Ready status, registrations per hour and Epic work queue ...

DPDHL

Auditor

Groveport, OH · On-site

$19.40/hr

Auditing Aisle Inbound, Outbound, and Returns. This position may also require cycle counting and ... associates, including paid holidays and vacation - 401(k) with generous company match - Tuition ...

DHL

Auditor

Groveport, OH · On-site

$19.40/hr

Auditing Aisle Inbound, Outbound, and Returns. This position may also require cycle counting and ... associates, including paid holidays and vacation - 401(k) with generous company match - Tuition ...

DPDHL

Auditor

Groveport, OH · On-site

$19.40/hr

Auditing Aisle Inbound, Outbound, and Returns. This position may also require cycle counting and ... associates, including paid holidays and vacation - 401(k) with generous company match - Tuition ...

DHL

Auditor

Groveport, OH · On-site

Auditing Aisle Inbound, Outbound, and Returns. This position may also require cycle counting and ... associates, including paid holidays and vacation - 401(k) with generous company match - Tuition ...

DPDHL

Auditor

Groveport, OH · On-site

Auditing Aisle Inbound, Outbound, and Returns. This position may also require cycle counting and ... associates, including paid holidays and vacation - 401(k) with generous company match - Tuition ...

DPDHL

Auditor

Groveport, OH · On-site

Auditing Aisle Inbound, Outbound, and Returns. This position may also require cycle counting and ... associates, including paid holidays and vacation - 401(k) with generous company match - Tuition ...

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Inbound Outbound Queue Associate information

What is the difference between Inbound Outbound Queue Associate vs Customer Service Representative?

AspectInbound Outbound Queue AssociateCustomer Service Representative
Primary RoleManage incoming and outgoing calls, handle order processing, and resolve queue-related issuesAssist customers with inquiries, complaints, and product information
Work EnvironmentCall centers, warehouses, or distribution centersCall centers, retail, or office settings
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills

While both roles involve communication and customer interaction, Inbound Outbound Queue Associates focus on managing call queues and order processing, often in logistics or warehouse settings. Customer Service Representatives handle broader customer inquiries and support across various industries. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as an Inbound Outbound Queue Associate, and why are they important?

To thrive as an Inbound Outbound Queue Associate, you need strong communication skills, attention to detail, and experience in customer service or call center environments, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call routing software, and telephony platforms is typically required. Active listening, problem-solving abilities, and a calm, professional demeanor are critical soft skills in this role. These skills ensure efficient handling of customer inquiries, effective resolution of issues, and a positive customer experience, all of which are crucial for organizational success.

How does an Inbound Outbound Queue Associate typically collaborate with other departments to resolve customer issues?

As an Inbound Outbound Queue Associate, you will frequently coordinate with teams such as customer service, technical support, and sales to address customer inquiries and resolve issues efficiently. This collaboration often happens through shared ticketing systems, regular team meetings, and direct communication channels to ensure information is relayed accurately and promptly. Working effectively across departments not only helps in delivering a seamless customer experience but also enhances your problem-solving and communication skills, which are valuable for career growth within the organization.

What are Inbound Outbound Queue Associates?

Inbound Outbound Queue Associates are professionals who manage and process customer communications, orders, or requests that come into (inbound) and go out from (outbound) a business. They typically work in call centers, logistics companies, or customer service departments, handling tasks such as answering calls, responding to emails, routing inquiries, and ensuring timely resolution of issues. Their role is essential for maintaining smooth communication flows between customers and the organization, improving customer satisfaction, and supporting operational efficiency.
What are popular job titles related to Inbound Outbound Queue Associate jobs in Ohio? For Inbound Outbound Queue Associate jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Inbound Outbound Queue Associate jobs in Ohio look for? The top searched job categories for Inbound Outbound Queue Associate jobs in Ohio are:
What cities in Ohio are hiring for Inbound Outbound Queue Associate jobs? Cities in Ohio with the most Inbound Outbound Queue Associate job openings:
Inbound Outbound Queue Associate jobs near you
Infographic showing various Inbound Outbound Queue Associate job openings in Ohio as of June 2026, with employment types broken down into 73% Full Time, and 27% Temporary. Highlights an 100% In-person job distribution.
Sales Support

Sales Support

Earnest Machine

Rocky River, OH

$17.75 - $24.25/hr

Full-time

Posted 16 days ago

Job description

We are looking for a results driven Sales Support team member to manage current customer inquiries while maintaining consistent and service focused relationships. This role will be responsible for consistent communication and order entry tasks, providing the best possible customer experience.

The Sales Support team member will work in conjunction with Earnest Sales & Marketing teams, Purchasing, and Distribution (& Production) departments. The Sales Support role will report directly to the Sales Operations Manager and will be eligible to participate in the Sales Incentive Plan annually.

General Day to Day Activities

  • Maintain accurate CRM item records for orders and quotes including updates, modifications, and new entries
  • Utilize Standard Operating Procedures to ensure compliance and consistency in all activities.
  • Maintain deep understanding of the full Earnest product portfolio and effectively communicate value propositions to assigned customers
  • Collaborate and help other sales support individuals and account managers, as needed, to drive collective revenue and margin Earnest goals
  • Complete outbound calls per current customer connection and marketing activities
Quote and Order Entry
  • Manage and service inbound calls, emails, and customer inquiries that are received to the communal inquiry box
  • Qualify inbound quotes to ensure timely responses, quote identification (standard, newly sourced products, or blanket order), and quote completion as received to the communal inquiry box
  • Complete inbound quotes and orders into communal inquiry inbox within 24-hour period
  • Conduct quote follow up, as appropriate, to assess interest in quote and negotiation
  • Escalate to Senior Sales Support or Account Manager to coordinate newly sourced product quotes and understand Earnest ability to source, timing of source, and determination on price alongside Sales Management
  • Complete and enter order into CRM once submitted by customer for orders received to the communal inquiry box
  • Ensure accurate and timely order delivery that meets customer specifications through collaboration with the Distribution Centers and communication to customers
Key Performance Indicators
  • Exceed individual quote and order goals as documented within the sales compensation plan
  • Own your role in achieving the team shipped revenue goals as documented within the sales compensation plan
  • Customer satisfaction
  • Quote to order rate of %
  • Daily presence of 7+ hours in call queue
Required Qualifications
  • High School diploma, Associate/Bachelors degree preferred
  • Able to make decisions independently
  • Comfortable with working in an inbound/outbound sales environment
  • Grasp basic math/profitability concepts
  • Ability to function well in a high-paced environment, comfortable with ambiguity, and enjoys an environment of active growth and change
  • 1-3 years working in an inbound/outbound sales environment
  • Experience working with Microsoft Dynamics 365
  • Fastener Distribution experience a Plus

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