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Inbound Outbound Queue Associate Jobs in Ohio (NOW HIRING)

Earnest Machine

Inside Sales

Rocky River, OH

... call queue Required Qualifications * High School diploma, Associate/Bachelors degree preferred * Able to make decisions independently * Comfortable with working in an inbound/outbound sales ...

Earnest Machine

Sales Support

Rocky River, OH

$17.75 - $24.25/hr

... call queue Required Qualifications * High School diploma, Associate/Bachelors degree preferred * Able to make decisions independently * Comfortable with working in an inbound/outbound sales ...

Relay Express, Inc

Warehouse Associate

Fairfield, OH · On-site

$18 - $20/hr

Position: Warehouse Associate Location: Fairfield, OH Reports to: Warehouse Operations Manager ... Receive inbound / outbound freight and stage appropriately. * Stage pallets for outbound routes in ...

Core-Mark

Warehouse Associate - Day Stocker

Newark, OH · On-site

$16.50/hr

Warehouse associates are the foundation to our company's success. They work actively, safely, and ... The Warehouse Person moves and tracks all inbound, outbound, and stored products within the ...

TriHealth, Inc.

PreAccess Assoc

Norwood, OH · On-site

$14.50 - $15.75/hr

***Pre Access Associate - Norwood campus * Make a difference every day as an Pre Access Associate for ... handling inbound/outbound calls, Ready status, registrations per hour and Epic work queue ...

TriHealth, Inc.

Pre-Access Associate

Norwood, OH · On-site

$14.50 - $15.75/hr

***Pre Access Associate - Norwood campus * Make a difference every day as an Pre Access Associate for ... handling inbound/outbound calls, Ready status, registrations per hour and Epic work queue ...

TriHealth, Inc.

Pre-Access Associate

Norwood, OH · On-site

$14.50 - $15.75/hr

***Pre Access Associate - Norwood campus * Make a difference every day as an Pre Access Associate for ... handling inbound/outbound calls, Ready status, registrations per hour and Epic work queue ...

Adecco

Logistics Coordinator

Brunswick, OH

$20/hr

This position coordinates inbound receipts and outbound shipments and handles a number inbound ... In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other ...

Adecco

Logistics Coordinator

Brunswick, OH

$20/hr

This position coordinates inbound receipts and outbound shipments and handles a number inbound ... In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other ...

TriHealth

PreAccess Assoc

Norwood, OH · On-site

***Pre Access Associate - Norwood campus * Make a difference every day as an Pre Access Associate for ... handling inbound/outbound calls, Ready status, registrations per hour and Epic work queue ...

TriHealth

PreAccess Assoc

Norwood, OH · On-site

***Pre Access Associate - Norwood campus * Make a difference every day as an Pre Access Associate for ... handling inbound/outbound calls, Ready status, registrations per hour and Epic work queue ...

Adecco

Logistics Coordinator

Brunswick, OH

$20/hr

This position coordinates inbound receipts and outbound shipments and handles a number inbound ... In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other ...

TriHealth

Pre-Access Associate

Norwood, OH · On-site

$14.50 - $15.75/hr

***Pre Access Associate - Norwood campus * Make a difference every day as an Pre Access Associate for ... handling inbound/outbound calls, Ready status, registrations per hour and Epic work queue ...

TriHealth

Pre-Access Associate

Norwood, OH · On-site

$14.50 - $15.75/hr

***Pre Access Associate - Norwood campus * Make a difference every day as an Pre Access Associate for ... handling inbound/outbound calls, Ready status, registrations per hour and Epic work queue ...

KnitWell Group

Asset Protection - Etna DC

Pataskala, OH

$15.75 - $21.25/hr

Our associates are innovators who thrive through collaboration and are dedicated to excellence. At ... Conducts daily (i.e. outbound/inbound audits, safety/security checklists, etc.) and monthly audits ...

TRITON STONE

Warehouse Associate

West Chester, OH · On-site

$15 - $18/hr

Warehouse Associate Come be a part of Triton Stone Group's growing team with unlimited career ... Load & unload both inbound & outbound trucks. * Tag & identify material using appropriate methods.

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Inbound Outbound Queue Associate information

What is the difference between Inbound Outbound Queue Associate vs Customer Service Representative?

AspectInbound Outbound Queue AssociateCustomer Service Representative
Primary RoleManage incoming and outgoing calls, handle order processing, and resolve queue-related issuesAssist customers with inquiries, complaints, and product information
Work EnvironmentCall centers, warehouses, or distribution centersCall centers, retail, or office settings
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills

While both roles involve communication and customer interaction, Inbound Outbound Queue Associates focus on managing call queues and order processing, often in logistics or warehouse settings. Customer Service Representatives handle broader customer inquiries and support across various industries. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as an inbound outbound queue associate?

To thrive as an Inbound Outbound Queue Associate, you need strong communication skills, attention to detail, and experience in customer service or call center environments, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call routing software, and telephony platforms is typically required. Active listening, problem-solving abilities, and a calm, professional demeanor are critical soft skills in this role. These skills ensure efficient handling of customer inquiries, effective resolution of issues, and a positive customer experience, all of which are crucial for organizational success.

How does an inbound outbound queue associate typically collaborate with other departments to resolve customer issues?

As an Inbound Outbound Queue Associate, you will frequently coordinate with teams such as customer service, technical support, and sales to address customer inquiries and resolve issues efficiently. This collaboration often happens through shared ticketing systems, regular team meetings, and direct communication channels to ensure information is relayed accurately and promptly. Working effectively across departments not only helps in delivering a seamless customer experience but also enhances your problem-solving and communication skills, which are valuable for career growth within the organization.

What is an inbound outbound queue associate?

Inbound Outbound Queue Associates are professionals who manage and process customer communications, orders, or requests that come into (inbound) and go out from (outbound) a business. They typically work in call centers, logistics companies, or customer service departments, handling tasks such as answering calls, responding to emails, routing inquiries, and ensuring timely resolution of issues. Their role is essential for maintaining smooth communication flows between customers and the organization, improving customer satisfaction, and supporting operational efficiency.

What does an inbound outbound queue associate do?

An inbound outbound queue associate manages and organizes customer calls, emails, or messages in a company's communication system. They prioritize and route inquiries to ensure timely responses, often using call center software or ticketing systems. The role requires strong organizational skills and attention to detail to maintain efficient communication flow.
What are popular job titles related to Inbound Outbound Queue Associate jobs in Ohio? For Inbound Outbound Queue Associate jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Inbound Outbound Queue Associate jobs in Ohio look for? The top searched job categories for Inbound Outbound Queue Associate jobs in Ohio are:
What cities in Ohio are hiring for Inbound Outbound Queue Associate jobs? Cities in Ohio with the most Inbound Outbound Queue Associate job openings:
Inbound Outbound Queue Associate jobs near you
Infographic showing various Inbound Outbound Queue Associate job openings in Ohio as of June 2026, with employment types broken down into 73% Full Time, 17% Part Time, 7% Contract, and 3% Nights. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Inside Sales

Earnest Machine

Rocky River, OH

Full-time

Re-posted 9 days ago

Job description

The world is still held together by nuts and bolts, and also great people. Since 1948 Earnest Machine has been at the heart of the industry with a mission of Creating the Best Customer Experience Possible and our reputation has been built on the people delivering it. To continue our growth we are looking to add a Sales Support to our team to help serve the market. This role will deliver a consistent customer experience that includes phone and email communications, responding to quotes and service requests, and processing orders. All of our teams work across departments to make things work.

The Sales Support team member will work in conjunction with Earnest Sales & Marketing teams, Purchasing, and Distribution (& Production) departments. The Sales Support role will report directly to the Sales Operations Manager and will be eligible to participate in the Sales Incentive Plan annually.

General Day to Day Activities

  • Maintain accurate CRM item records for orders and quotes including updates, modifications, and new entries
  • Utilize Standard Operating Procedures to ensure compliance and consistency in all activities.
  • Maintain deep understanding of the full Earnest product portfolio and effectively communicate value propositions to assigned customers
  • Collaborate and help other sales support individuals and account managers, as needed, to drive collective revenue and margin Earnest goals
  • Complete outbound calls per current customer connection and marketing activities
Quote and Order Entry
  • Manage and service inbound calls, emails, and customer inquiries that are received to the communal inquiry box
  • Qualify inbound quotes to ensure timely responses, quote identification (standard, newly sourced products, or blanket order), and quote completion as received to the communal inquiry box
  • Complete inbound quotes and orders into communal inquiry inbox within 24-hour period
  • Conduct quote follow up, as appropriate, to assess interest in quote and negotiation
  • Escalate to Senior Sales Support or Account Manager to coordinate newly sourced product quotes and understand Earnest ability to source, timing of source, and determination on price alongside Sales Management
  • Complete and enter order into CRM once submitted by customer for orders received to the communal inquiry box
  • Ensure accurate and timely order delivery that meets customer specifications through collaboration with the Distribution Centers and communication to customers
Key Performance Indicators
  • Exceed individual quote and order goals as documented within the sales compensation plan
  • Own your role in achieving the team shipped revenue goals as documented within the sales compensation plan
  • Customer satisfaction
  • Quote to order rate of %
  • Daily presence of 7+ hours in call queue
Required Qualifications
  • High School diploma, Associate/Bachelors degree preferred
  • Able to make decisions independently
  • Comfortable with working in an inbound/outbound sales environment
  • Grasp basic math/profitability concepts
  • Ability to function well in a high-paced environment, comfortable with ambiguity, and enjoys an environment of active growth and change
  • 1-3 years working in an inbound/outbound sales environment
  • Experience working with Microsoft Dynamics 365
  • Fastener Distribution experience a Plus

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