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Inbound Outbound Queue Associate Jobs in Painesville, OH

WineDirect Fulfillment

Receiving Associate

Solon, OH · On-site

$20/hr

Receiving Associate * $20.00/hr * First Shift: Mon-Fri, 8:00am - 4:30pm * Clean, climate-controlled ... Examining inbound and outbound inventory transfers and verifying for accuracy against records such ...

WineDirect

Receiving Associate

Solon, OH · On-site

$20/hr

Receiving Associate * $20.00/hr * First Shift: Mon-Fri, 8:00am - 4:30pm * Clean, climate-controlled ... Examining inbound and outbound inventory transfers and verifying for accuracy against records such ...

Ranpak

Logistics Specialist

Concord Township, OH · On-site

Summary: This role is responsible for: supporting inbound and outbound freight management ... Associates Degree in Transportation, Logistics, Supply Chain, Business Administration or related ...

Avery Dennison

Senior IP Counsel - Materials Group

Mentor, OH · On-site +1

$124K - $169K/yr

Vice President & Associate General Counsel, Global M&A and Intellectual Property Avery Dennison is ... inbound/outbound licensing, strategic vendor contracts, and research collaborations. * Lead IP due ...

Avery Dennison

Senior IP Counsel - Materials Group

Mentor, OH · On-site

$124K - $169K/yr

Vice President & Associate General Counsel, Global M&A and Intellectual Property Avery Dennison is ... inbound/outbound licensing, strategic vendor contracts, and research collaborations. * Lead IP due ...

Avery Dennison

Senior IP Counsel - Materials Group

Mentor, OH · On-site +1

$124K - $169K/yr

Vice President & Associate General Counsel, Global M&A and Intellectual Property Avery Dennison is ... inbound/outbound licensing, strategic vendor contracts, and research collaborations. * Lead IP due ...

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Inbound Outbound Queue Associate information

See Painesville, OH salary details

$7

$14

$23

How much do inbound outbound queue associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for inbound outbound queue associate in Painesville, OH is $14.94, according to ZipRecruiter salary data. Most workers in this role earn between $12.16 and $16.78 per hour, depending on experience, location, and employer.

What is an inbound outbound queue associate?

Inbound Outbound Queue Associates are professionals who manage and process customer communications, orders, or requests that come into (inbound) and go out from (outbound) a business. They typically work in call centers, logistics companies, or customer service departments, handling tasks such as answering calls, responding to emails, routing inquiries, and ensuring timely resolution of issues. Their role is essential for maintaining smooth communication flows between customers and the organization, improving customer satisfaction, and supporting operational efficiency.

What are the key skills and qualifications needed to thrive as an inbound outbound queue associate?

To thrive as an Inbound Outbound Queue Associate, you need strong communication skills, attention to detail, and experience in customer service or call center environments, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call routing software, and telephony platforms is typically required. Active listening, problem-solving abilities, and a calm, professional demeanor are critical soft skills in this role. These skills ensure efficient handling of customer inquiries, effective resolution of issues, and a positive customer experience, all of which are crucial for organizational success.

How does an inbound outbound queue associate typically collaborate with other departments to resolve customer issues?

As an Inbound Outbound Queue Associate, you will frequently coordinate with teams such as customer service, technical support, and sales to address customer inquiries and resolve issues efficiently. This collaboration often happens through shared ticketing systems, regular team meetings, and direct communication channels to ensure information is relayed accurately and promptly. Working effectively across departments not only helps in delivering a seamless customer experience but also enhances your problem-solving and communication skills, which are valuable for career growth within the organization.

What is the difference between Inbound Outbound Queue Associate vs Customer Service Representative?

AspectInbound Outbound Queue AssociateCustomer Service Representative
Primary RoleManage incoming and outgoing calls, handle order processing, and resolve queue-related issuesAssist customers with inquiries, complaints, and product information
Work EnvironmentCall centers, warehouses, or distribution centersCall centers, retail, or office settings
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills

While both roles involve communication and customer interaction, Inbound Outbound Queue Associates focus on managing call queues and order processing, often in logistics or warehouse settings. Customer Service Representatives handle broader customer inquiries and support across various industries. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are popular job titles related to Inbound Outbound Queue Associate jobs in Painesville, OH?

For Inbound Outbound Queue Associate jobs in Painesville, OH, the most frequently searched job titles are:

What job categories do people searching Inbound Outbound Queue Associate jobs in Painesville, OH look for?

The top searched job categories for Inbound Outbound Queue Associate jobs in Painesville, OH are:

Inbound Outbound Queue Associate jobs near you
Infographic showing various Inbound Outbound Queue Associate job openings in Painesville, OH as of August 2026, with employment types broken down into 57% Full Time, 29% Part Time, and 14% Contract. Highlights an 100% In-person job distribution, with an average salary of $31,079 per year, or $14.9 per hour.

Talent Pool - Upcoming Opportunities (Ohio)

FreedomCare

Cleveland, OH

Full-time

Medical, Retirement

Re-posted 23 days ago

FreedomCare rating

6.9

Company rating: 6.9 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

48th of 245 rated social care providers

Job description

Make a Difference in Healthcare: Join FreedomCare in Ohio!Are you passionate about helping others and building a rewarding career in healthcare?

We're building a talent pool of strong customer service professionals for FreedomCare Ohio. We're searching for talented and motivated individuals interested in any of the following roles:

  • HomeCare Sales Specialist I: connect and engage with people and start a relationship with those who are interested in having home care support for themselves or a loved one.
  • Intake Specialist I: work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process of our supported programs, with the goal of completing the eligibility process and onboarding them.
  • Onboarding Specialist I: guide our patients and caregivers throughout the onboarding process of joining FreedomCare. This role will require you to conduct virtual or in person orientations.
  • Care Support Specialist I: guide patients and caregivers through their home care journey while ensuring that our patients receive the care they need and feel heard and cared for.

Ideal Candidate Will Possess: 

  • Customer service skills: Candidates should have excellent customer service skills, including the ability to handle difficult situations, empathize with customers, and solve problems. Ability to manage a high-volume inbound and outbound queue. Passion for providing a high level of customer service, including the ability to show empathy, active listening and patience.
  • Communication skills: Candidates should have excellent verbal and written communication skills and be able to provide empathy and compassion to our patients and caregivers. 
  • Soft skills: Candidates should have good listening skills, emotional intelligence, and be able to work well in a team. 
  • Problem-solving: Candidates must be able to solve problems and stay calm under pressure. Ability to resolve issues over the telephone with eager customers comfortably, defusing and de-escalating frustrated callers successfully.
  • Time management: Strong time management skills and being able to prioritize tasks. Must be able to meet and exceed expectations.
  • Technology: Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking.
  • Multitasking: Ability to manage multiple responsibilities at once and manage multiple priorities as you assist our Patient and Caregivers through the process. 

These are hybrid positions that will require all employees to commute into our FreedomCare Ohio office 3 days per week.

**Please be aware that this is a Pipeline Talent Pool requisition. We'll be reaching out to you once we have new job opportunities*

Why Join Us?

  • Impact Lives: You'll play a vital role in supporting individuals and their families in need.
  • Growth opportunities: We offer a supportive environment for professional development and advancement.
  • Competitive benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities.

FreedomCare is a place where your voice matters, your work has meaning, and your career can thrive.

About our Company

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

  • Here For You (An attitude of service, empathy, and availability)
  • Own It (Drive and ownership)
  • Do the Right Thing (High integrity)
  • Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! 

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

Review all current available job opportunities here: Jobs - Freedom Care

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