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Do workers at FreedomCare get paid breaks?

Sometimes. Only some people get paid breaks.
37% of people say they don’t get paid breaks.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and May 2026.

Does FreedomCare pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
40% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and July 2026.

At FreedomCare, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
47% of people say they have to use vacation days when they’re out sick.
Based on data from 15 people who took the Breakroom Quiz between May 2025 and May 2026.

Do part-time workers get paid time off at FreedomCare?

Only some people who work part-time get paid time off.
67% of people who work part-time say they don’t get paid time off
Based on data from 9 people who took the Breakroom Quiz between June 2025 and May 2026.

Is the health insurance from FreedomCare affordable enough for their workers?

Most people say the health insurance costs are okay.
83% of people say the health insurance costs are okay
Based on data from 12 people who took the Breakroom Quiz between March 2025 and March 2026.

Do people get paid time off at FreedomCare?

Some people get paid time off from work.
36% of people say they don’t get paid time off.
Based on data from 25 people who took the Breakroom Quiz between May 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 60% of people with changing schedules find out their shifts one week or less ahead of time.
  • 20% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 20% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 10 people who took the Breakroom Quiz between January 2025 and July 2026.

Do workers at FreedomCare worry about hours?

Most people don’t worry about getting enough hours.
68% of people report they don’t worry about getting enough hours.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and July 2026.

Do FreedomCare workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
42% report that they don’t have enough control over which shifts they work.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it for FreedomCare workers to change shifts?

Most people find it easy to change shifts.
76% of people report that it’s easy to change shifts if they need to.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it to get time off at FreedomCare?

Some people find it hard to get time off.
43% of people report it’s hard to get time off.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and July 2026.

Do FreedomCare managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
86% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and July 2026.

Do jobs at FreedomCare spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
29% of people report that their job takes up time that they don’t get paid for.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it to take sick days at FreedomCare?

Most people find it easy to take sick days.
79% of people report that it’s easy to take time off if they are sick.
Based on data from 39 people who took the Breakroom Quiz between December 2024 and July 2026.

Is working at FreedomCare good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
93% of people who care for a child or other relative report this is a good place to work.
Based on data from 30 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people at FreedomCare feel treated with respect by their managers?

Most people feel treated with respect by their managers.
86% of people say they’re treated with respect by their managers.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at FreedomCare get to take their breaks without interruption?

Most people get breaks without interruption.
79% of people report that they get to take their breaks without interruption.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and May 2026.

Is it stressful to work at FreedomCare?

Some people feel stressed out here.
52% of people say they often feel stressed out at work.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at FreedomCare enjoy their jobs?

Most people enjoy their job.
83% of people report they enjoy their job.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at FreedomCare recommend working with their team?

Only some people recommend working with their team.
48% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 46 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get enough training when they start at FreedomCare?

Some people didn’t get enough training when they started.
39% of people report they didn’t get enough training when they started working here.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get support to advance at FreedomCare?

Only some people are given support to advance their career here.
In the last year, 58% of people report not being given support to advance their career here.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people think FreedomCare’s headquarters understands what’s happening where they work?

Most people think headquarters understands what’s happening where they work.
51% of people think that this employer’s headquarters or owners have a good understanding of what’s really happening where they work.
Based on data from 39 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers feel well informed about how FreedomCare is doing?

Only some people feel well informed about how the company is doing.
51% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and July 2026.
What are the most popular titles at Freedomcare?
What are the most popular cities for Freedomcare jobs?
What are the most popular states for Freedomcare jobs?
What are the most popular job types at Freedomcare?
What are the most popular categories at Freedomcare?
Infographic showing various job openings at Freedomcare in the United States as of July 2026, with employment types broken down into 2% As Needed, 89% Full Time, 2% Part Time, and 7% Contract. Highlights an 82% Physical, and 18% Remote job distribution.
Welcome Specialist (St. Charles or Springfield, MO / Hybrid)

Welcome Specialist (St. Charles or Springfield, MO / Hybrid)

FreedomCare

Springfield, MO • On-site, Remote

Full-time

Medical, Retirement

Posted 3 days ago

FreedomCare rating

6.9

Company rating: 6.9 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

45th of 238 rated social care providers

Job description

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.
We pride ourselves on our values which drive the level of care that we deliver to our patients:
- Here For You (An attitude of service, empathy, and availability)
- Own It (Drive and ownership)
- Do the Right Thing (High integrity)
- Be Positive (Great attitude and a can-do positive approach to challenges)
Join our team and make a positive impact on the lives of others! We are looking for a Welcome Specialist for our team in Missouri.
This is a hybrid role that requires 4 days remote and 1 day in our Springfield OR St. Charles office Monday through Friday 9AM to 6PM.
Department & Position Overview:
Our Welcome Team helps our clients and caregivers to continue the path to success by finalizing technical details. In this position, you will partner with clients, caregivers, and internal cross-functional teams to carry through new enrollees, ensuring that they are set up for success!
Every Day You Will:
  • Mange the daily calendar appointments by confirming and conducting scheduled calls
  • Conduct remote Orientations with Caregivers and Patients via phone
  • Provide a summary of what the orientation entails and provide instructions on how to access and sign the application via DocuSign
  • Review all documents received for employment Verification I-9
  • Formally welcome the patient into the program, review and finalize enrollment documents
  • Explain company policies and procedures (rules/regulations)
  • Coordinate with the caregiver to set up their FreedomCare Account; establish their schedule in Medflyt
  • Display empathy, actively listen, and clearly communicate with callers to ensure their needs are addressed and to foster a positive experience and relationship
  • Provide excellent customer service through one-call resolution, demonstrating FreedomCare' s values of ensuring care and compassion with a positive, helpful demeanor
  • Run E-verify to ensure Caregivers are authorized to work with in the U.S
  • Demonstrate effective time management by maintaining scheduled appointments adherence
  • Navigate multiple systems, such as DocuSign, Salesforce and Medflyt, determine authorization eligibility.
  • Consistently meets monthly performance metrics of call handling and completed orientations/ SOCs.

Ideal Candidate Will Possess:
  • Exceptional customer service skills with empathy, compassion, and motivation to help clients.
  • Enthusiasm to support and educate clients.
  • Independent self-starter with excellent communication and time management skills
  • Computer proficiency required; ability to leverage technology to identify, research and solve customer issues.
  • Ability to be proactive. Triage what needs to be done.
  • A positive can-do attitude! In alignment with our core values
  • Ability to multitask, set priorities and manage time effectively.
  • Must have poise and patience when dealing with customers.
  • Strong phone and verbal communication skills along with active listening skills; ability to comfortably resolve issues over the telephone.
  • Attention to detail and data accuracy.
  • Ability to meet and/or exceed weekly targets or metrics.
  • Proactive with a commitment to excellence in your work
  • Flexibility and openness as the role and responsibilities may change and or evolve as we grow.
  • Previous experience managing multiple schedules.
  • At least 1 year of previous experience in a fast-paced customer service role
  • Bilingual in English and Spanish, or other languages desired

Nice to have:
  • 3+ years working in a homecare agency, hospital or non-profit organization

Why work at FreedomCare?
We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.
This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!
At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, citizenship or immigration status, status as an individual with a disability, or other applicable legally protected characteristics.
#INDHV
At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $20.00 and $23.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.
Compensation Range
$20-$23 USD

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