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FreedomCare

60 Freedomcare Customer Service Jobs Hiring Near You

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FreedomCare Jobs Information

Do workers at FreedomCare get paid breaks?

Sometimes. Only some people get paid breaks.
37% of people say they don’t get paid breaks.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and May 2026.

Does FreedomCare pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
40% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and July 2026.

At FreedomCare, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
47% of people say they have to use vacation days when they’re out sick.
Based on data from 15 people who took the Breakroom Quiz between May 2025 and May 2026.

Do part-time workers get paid time off at FreedomCare?

Only some people who work part-time get paid time off.
67% of people who work part-time say they don’t get paid time off
Based on data from 9 people who took the Breakroom Quiz between June 2025 and May 2026.

Is the health insurance from FreedomCare affordable enough for their workers?

Most people say the health insurance costs are okay.
83% of people say the health insurance costs are okay
Based on data from 12 people who took the Breakroom Quiz between March 2025 and March 2026.

Do people get paid time off at FreedomCare?

Some people get paid time off from work.
36% of people say they don’t get paid time off.
Based on data from 25 people who took the Breakroom Quiz between May 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 60% of people with changing schedules find out their shifts one week or less ahead of time.
  • 20% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 20% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 10 people who took the Breakroom Quiz between January 2025 and July 2026.

Do workers at FreedomCare worry about hours?

Most people don’t worry about getting enough hours.
68% of people report they don’t worry about getting enough hours.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and July 2026.

Do FreedomCare workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
42% report that they don’t have enough control over which shifts they work.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it for FreedomCare workers to change shifts?

Most people find it easy to change shifts.
76% of people report that it’s easy to change shifts if they need to.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it to get time off at FreedomCare?

Some people find it hard to get time off.
43% of people report it’s hard to get time off.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and July 2026.

Do FreedomCare managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
86% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and July 2026.

Do jobs at FreedomCare spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
29% of people report that their job takes up time that they don’t get paid for.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it to take sick days at FreedomCare?

Most people find it easy to take sick days.
79% of people report that it’s easy to take time off if they are sick.
Based on data from 39 people who took the Breakroom Quiz between December 2024 and July 2026.

Is working at FreedomCare good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
93% of people who care for a child or other relative report this is a good place to work.
Based on data from 30 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people at FreedomCare feel treated with respect by their managers?

Most people feel treated with respect by their managers.
86% of people say they’re treated with respect by their managers.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at FreedomCare get to take their breaks without interruption?

Most people get breaks without interruption.
79% of people report that they get to take their breaks without interruption.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and May 2026.

Is it stressful to work at FreedomCare?

Some people feel stressed here.
52% of people say they often feel stressed at work.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at FreedomCare enjoy their jobs?

Most people enjoy their job.
83% of people report they enjoy their job.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at FreedomCare recommend working with their team?

Only some people recommend working with their team.
48% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 46 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get enough training when they start at FreedomCare?

Some people didn’t get enough training when they started.
39% of people report they didn’t get enough training when they started working here.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get support to advance at FreedomCare?

Only some people are given support to advance their career here.
In the last year, 58% of people report not being given support to advance their career here.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people think FreedomCare’s headquarters understands what’s happening where they work?

Most people think headquarters understands what’s happening where they work.
51% of people think that this employer’s headquarters or owners have a good understanding of what’s really happening where they work.
Based on data from 39 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers feel well informed about how FreedomCare is doing?

Only some people feel well informed about how the company is doing.
51% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and July 2026.

What are the most popular job types at Freedomcare?

    What are the most popular jobs at Freedomcare?

    What are the most popular categories at Freedomcare?

    Infographic showing various Customer Service job openings at Freedomcare in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 4% Part Time, and 15% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution.

    Talent Pool - Upcoming Opportunities (Philadelphia, PA)

    FreedomCare

    Philadelphia, PA • On-site

    $17.25 - $22.75/hr

    Full-time

    Medical, Retirement

    Re-posted 21 days ago

    FreedomCare rating

    6.9

    Company rating: 6.9 out of 10

    Based on 46 frontline employees who took The Breakroom Quiz

    49th of 243 rated social care providers

    Job description

    Make a Difference in Healthcare: Join FreedomCare in Pennsylvania!
    Are you passionate about helping others and building a rewarding career in healthcare?
    We're building a talent pool of strong customer service professionals for FreedomCare Pennsylvania. We're searching for talented and motivated individuals interested in any of the following roles:
    • HomeCare Sales Specialist I: connect and engage with individuals over the phone to build relationships with those interested in having home care support for themselves or a loved one
    • Intake Specialist I: collaborate closely with patients and caregivers to educate and assist them through the application and enrollment process for our supported programs, with the goal of completing eligibility and onboarding them over the phone.
    • Onboarding Specialist I: guide patients and caregivers through the onboarding and orientation process of joining FreedomCare.
    • Care Support Specialist I: support patients and caregivers throughout their home care journey over phone calls, ensuring that patients receive the care they need and feel heard and valued.
    • Field Care Coordinator: supports patients and caregivers throughout their home care journey in person, ensuring that patients receive the care they need while feeling heard and valued. This role requires frequent travel to patients' homes.

    Ideal Candidate Will Possess:
    • Customer Service Excellence: a passion for delivering high-quality customer service, including the ability to manage a high-volume inbound and outbound call queue. Must demonstrate empathy, active listening, patience, and the ability to handle difficult situations with professionalism and care.
    • Communication Skills: exceptional verbal and written communication skills, with the ability to convey empathy and compassion to patients and caregivers.
    • Emotional Intelligence & Teamwork: strong emotional intelligence, active listening skills, and the ability to collaborate effectively within a team environment.
    • Problem-Solving Abilities: proven ability to resolve issues over the phone, including de-escalating frustrated callers and addressing concerns with confidence and composure.
    • Time Management & Multitasking: excellent time management skills with the ability to prioritize tasks, meet and exceed expectations, and manage multiple responsibilities simultaneously while supporting patients and caregivers.
    • Technical Proficiency: strong computer skills, including fast and accurate typing, and the ability to leverage technology to resolve customer issues efficiently while taking notes and multitasking.

    These are hybrid positions requiring employees to commute to their designated FreedomCare Pennsylvania office 2-3 days per week. Each candidate will be assigned to the office location closest to their residence, which may be in Philadelphia, Harrisburg, or Pittsburgh.
    **Please be aware that this is a Pipeline Talent Pool requisition. We will reach out to you once new job opportunities become available**
    Why Join Us?
    • Impact Lives: You'll play a vital role in supporting individuals and their families in need.
    • Growth Opportunities: We offer a supportive environment for professional development and advancement.
    • Competitive Benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities.

    FreedomCare is a place where your voice matters, your work has meaning, and your career can thrive.
    About our Company
    FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.
    We pride ourselves on our values which drive the level of care that we deliver to our patients:
    • Here For You (An attitude of service, empathy, and availability)
    • Own It (Drive and ownership)
    • Do the Right Thing (High integrity)
    • Be Positive (Great attitude and a can-do positive approach to challenges)

    Join our team and make a positive impact on the lives of others!
    At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.
    Review all current available job opportunities here: Jobs - Freedom Care
    At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $18.00 and $20.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.
    Compensation Range
    $18-$22 USD

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