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Inbound Outbound Queue Associate Jobs in Painesville, OH

The Scheduling Coordinator utilizes outbound contact methods to recent customers to schedule a ... Receives inbound phone calls for scheduling follow ups and acts as go-between for customers when ...

Senior Consultant - SAP EWM

Cleveland, OH · On-site

$61 - $83.50/hr

Configure SAP EWM across warehouse capabilities such as inbound processing, outbound processing ... Bachelor's degree or Associate's degree plus 6+ years of SAP, enterprise resource planning (ERP), ...

The Scheduling Coordinator utilizes outbound contact methods to recent customers to schedule a ... Receives inbound phone calls for scheduling follow ups and acts as go-between for customers when ...

Schedule inbound and outbound shipments in coordination with warehouse personnel and carriers. * Assist with inventory counts, audits, and reconciliation activities to identify and resolve ...

Schedule inbound and outbound shipments in coordination with warehouse personnel and carriers. * Assist with inventory counts, audits, and reconciliation activities to identify and resolve ...

Participate in inbound and outbound quality assurance processes. * Operate and maintain order pickers and warehouse equipment. * May operate other specialized equipment to move and distribute freight.

Warehouse Associate

Solon, OH · On-site

$17 - $18.50/hr

Participate in inbound and outbound quality assurance processes. * Operate and maintain order pickers and warehouse equipment. * May operate other specialized equipment to move and distribute freight.

Warehouse Associate

Solon, OH · On-site

$17 - $18.50/hr

Participate in inbound and outbound quality assurance processes. * Operate and maintain order pickers and warehouse equipment. * May operate other specialized equipment to move and distribute freight.

... inbound and outbound shipments. * Coordinate all incoming and outgoing shipments, including ... Associate or bachelor's degree in related field. * Must have experience planning and designing a ...

Warehouse Manager

Solon, OH · On-site

$35/hr

Manage the Shipping Coordinator, ensure all inbound and outbound shipment are processed accurately ... Associate degree in Business Administration, Logistics, Supply Chain Management or a related field ...

Warehouse Supervisor

Mentor, OH · On-site

$55K - $70K/yr

... inbound and outbound shipments. * Coordinate all incoming and outgoing shipments, including ... Associate or bachelor's degree in related field. * Must have experience planning and designing a ...

Lead and communicate to a team of warehouse associates to complete daily department tasks and ... Participate in inbound and outbound quality assurance processes. * Ensure accuracy of vendor ...

Showing results 21-40

Inbound Outbound Queue Associate information

See Painesville, OH salary details

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How much do inbound outbound queue associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for inbound outbound queue associate in Painesville, OH is $14.94, according to ZipRecruiter salary data. Most workers in this role earn between $12.16 and $16.78 per hour, depending on experience, location, and employer.

What is the difference between Inbound Outbound Queue Associate vs Customer Service Representative?

AspectInbound Outbound Queue AssociateCustomer Service Representative
Primary RoleManage incoming and outgoing calls, handle order processing, and resolve queue-related issuesAssist customers with inquiries, complaints, and product information
Work EnvironmentCall centers, warehouses, or distribution centersCall centers, retail, or office settings
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills

While both roles involve communication and customer interaction, Inbound Outbound Queue Associates focus on managing call queues and order processing, often in logistics or warehouse settings. Customer Service Representatives handle broader customer inquiries and support across various industries. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as an inbound outbound queue associate?

To thrive as an Inbound Outbound Queue Associate, you need strong communication skills, attention to detail, and experience in customer service or call center environments, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call routing software, and telephony platforms is typically required. Active listening, problem-solving abilities, and a calm, professional demeanor are critical soft skills in this role. These skills ensure efficient handling of customer inquiries, effective resolution of issues, and a positive customer experience, all of which are crucial for organizational success.

How does an inbound outbound queue associate typically collaborate with other departments to resolve customer issues?

As an Inbound Outbound Queue Associate, you will frequently coordinate with teams such as customer service, technical support, and sales to address customer inquiries and resolve issues efficiently. This collaboration often happens through shared ticketing systems, regular team meetings, and direct communication channels to ensure information is relayed accurately and promptly. Working effectively across departments not only helps in delivering a seamless customer experience but also enhances your problem-solving and communication skills, which are valuable for career growth within the organization.

What is an inbound outbound queue associate?

Inbound Outbound Queue Associates are professionals who manage and process customer communications, orders, or requests that come into (inbound) and go out from (outbound) a business. They typically work in call centers, logistics companies, or customer service departments, handling tasks such as answering calls, responding to emails, routing inquiries, and ensuring timely resolution of issues. Their role is essential for maintaining smooth communication flows between customers and the organization, improving customer satisfaction, and supporting operational efficiency.

What does an inbound outbound queue associate do?

An inbound outbound queue associate manages and organizes customer calls, emails, or messages in a company's communication system. They prioritize and route inquiries to ensure timely responses, often using call center software or ticketing systems. The role requires strong organizational skills and attention to detail to maintain efficient communication flow.
What job categories do people searching Inbound Outbound Queue Associate jobs in Painesville, OH look for? The top searched job categories for Inbound Outbound Queue Associate jobs in Painesville, OH are:
Infographic showing various Inbound Outbound Queue Associate job openings in Painesville, OH as of August 2026, with employment types broken down into 57% Full Time, 29% Part Time, and 14% Contract. Highlights an 100% In-person job distribution, with an average salary of $31,079 per year, or $14.9 per hour.

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 11 days ago


Job description

Overview

Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. We are the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. Our culture thrives on finding new and better ways to accelerate what's next. We embrace change and the opportunity it produces to maximize the potential of our most valuable resource - our PEOPLE! We invite you to explore our opportunities and grow your career with us.

The goal of the Manager - Chemical Distribution Center is to successfully and effectively lead an end-to-end distribution facility team. The Manager - Chemical Distribution Center manages inbound activities related to receipt and storage of goods, inventory management and put away of product. As well as managing outbound activities related to order planning, picking, packing, shipping, or small parcel or LTL shipment. The Manager - Chemical Distribution Center administers overall inventory management, productivity and accuracy programs to ensure both customer requirements and financial requirements are met or exceeded in support of customer and operational excellence. The Manager - Chemical Distribution Center is responsible for the effective utilization of resources and equipment to ensure the daily operations of the distribution warehouse are performed in a timely, accurate and safe manner.

Responsibilities
  • Manages the activities of warehouse and logistics personnel in a multi-shift operation. Team is responsible for:
  • Develop and implement warehouse work instructions, policies, and standard operating procedures.
  • Provides clerical support for inbound and outbound logistical operations including scheduling of trucks and LTLs.
  • Executes timely post-goods-issue (PGI) transactions for all outgoing shipments.
  • Creates delivery documents for outgoing truckloads per departmental processes, including hazardous materials shipments and international shipment paperwork.
  • Coordinates shipping schedule along with paperwork and SAP tasks related to LTL and full truckload shipment.
  • Assign, maintain and ensure stock locations are labelled correctly.
  • Drive continuous improvement in receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
  • Safeguard warehouse operations and contents by establishing and monitoring security procedures and protocols.
  • Proactively manage inventory levels by conducting physical counts; reconciling with data storage system.
  • Optimize physical conditions of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement.
  • Complete warehouse operational requirements by scheduling and assigning employees.
  • Implement strategic process improvements within the facility and team to meet and exceed KPI goals.
  • Facilitate warehouse employee onboarding and retention by recruiting, selecting, orienting, and training employees.
  • Drive warehouse employees' job results by training, coaching, counseling, and disciplining employees, planning, monitoring, and appraising job results.
  • Active participation and demonstrated leadership to achieve team goals and objectives aligned with strategic deliverables.
  • Record shipment data such as weight, space availability, damages, or discrepancies for reporting, accounting, or recordkeeping purposes.
  • Review departmental errors and re-train when necessary.
  • Enforce 5S & housekeeping standards.
  • Any other duties as assigned.
Qualifications
  • Associate or Bachelor's degree in logistics, finance, Business Mgmt. or equivalent preferred.
  • 5-10 yrs. Experience managing warehouse operations teams.
  • Strong organizational skills.
  • Attention to details and sense of urgency.
  • Able to handle high volume, fast paced, ever changing environment.
  • Able to lift 50 lbs. on a regular basis.
  • Computer literate.
  • Must have forklift certification.
  • Must be able to work without supervision, and lead others.
  • Ability to work on Saturdays.
  • Knowledge of HAZMAT handling and shipping processes and record keeping.
  • Knowledge of general business practices and cost accounting principles.
  • Experience dealing with all levels of management and with resolving customer issues.
  • Strong communication and leadership skills are a must.
  • Knowledge of machining, assembly, production control and related manufacturing functions as required by area (Machining and Fabrication, Shipping and Assembly).
  • Thorough knowledge of warehouse and inventory control policies and procedures.
  • Experience with ERP systems applied to scheduling work in a complex manufacturing environment 
  • Understanding of the product life cycle and underlying business planning requirements.
  • Proven project management and leadership skills.
  • Knowledge and experience in Lean Manufacturing and Theory of Constraints as they relate to continuous improvement.
  • Machinery operation requires the use of safety PPE equipment to include but not limited to; eye safety glasses, hearing protectors, steel-toe shoes, and hardhats. Loose fitting clothes and jewelry are not permitted.
  • Able to sit at a desk, as well as walk and stand in the warehouse for up to 8 hours per day.
  • Must be able to carry boxes and product up to 50 pounds to and from the warehouse or different departments.
  • Travel (up to 25%) as needed.

We offer a 100% employer-paid medical plan for eligible employees. In addition, the Company provides employer-paid Short-Term Disability (STD) coverage.

Employees and their eligible family members may also elect from a variety of voluntary, employee-paid benefit options, including additional medical plan choices, dental, vision, flexible spending accounts (FSAs), Long-Term Disability (LTD), life insurance, and a 401(k) plan with a Company matching contribution.

EEO Statement

Equal Opportunity Employer

Sonny's is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

Employment Type: OTHER