It Desktop Support Specialist Jobs (NOW HIRING)

• Position Title:
  • IT Desktop Support Specialist
• Position Type:
  • Full Time, benefit eligible
     
    
• Date Posted:
  • 5/4/26
     
    
• Start Date:
  • TBD
     
    
• Location:
  • Frontier Academy Elementary and Secondary
     
    
• Closing Date:
  • Open until filled
     
    
• Classification:
  • Non-Exempt
     
    
• Salary Grade/Level/Family/Range:
  • $57,375.59 - $84,293.37
     
    
• Reports to:
  • Director of Technology
     
    
• Contract Length/ Days:
  • 188 days
• EDUCATION/EXPERIENCE:
  • Required:
    • Strong customer service skills
    • Prior experience in IT support with a focus on both hardware and software
    • Experience with ChromeOS, Microsoft Windows, and macOS
    • Strong teamwork and communication skills
    • Excellent troubleshooting and problem-solving skills
    • Strong organizational, time management, and prioritization skills
    • Strong desire to learn new technologies and processes
•  
  • Preferred:
    • Exceptional customer service skills
    • Associate's degree in Information Technology, Information Systems, or a related field (or equivalent years of experience)
    • Two or more years of experience in an IT support role within a Windows, macOS, and/or Chrome OS / Google environment
    • Networking knowledge
    • Cloud infrastructure experience
• Summary/Objective
  • The Desktop Support Specialist will provide friendly, customer-service-oriented IT support to staff and students. This role primarily involves basic troubleshooting and resolution of hardware and software issues in a mixed IT environment that includes Google Chrome OS, Microsoft Windows, and Apple macOS infrastructures, along with some audio/visual equipment.
    • Familiarity with the following is a plus:
       
      • Google for Education / Google Workspace
      • Microsoft Intune and Entra
      • Windows Server
      • Jamf
      • Spiceworks
      • Networking protocols, including networked printers
      • Valcom paging systems
      • VoIP / SIP systems
         
        
      
      

JOB DESCRIPTION

• In this role, you will:
   
  • Serve as the primary point of contact while delivering friendly, customer-service-focused support to staff and students
  • Troubleshoot and resolve basic technical hardware and software issues with Chromebooks, laptops, desktops, tablets, and other office systems
  • Install, maintain, and repair hardware and software components
  • Contribute to creating and maintaining documentation for our knowledge base
  • Perform other duties as assigned by your supervisor or campus leadership
  
  

• Supervisory Responsibilities:
  • None
     
    
• Work Environment/ Physical Demands
  • Ability to sit for long periods of time, numerous distractions, visual, auditory and ambulatory acuity important
  • Occasional lifting of up to 30 pounds
• Travel
  • None
     
    
• Additional Qualifications:
  • Must be able to follow oral and written directions and have the ability to establish effective working relationships with staff and students. Visual, auditory and ambulatory ability. Excellent verbal and written communication skills. Conflict management skills. Strong organizational skills. Empathetic. Positive relationship builder. Knowledge, skills and abilities sufficient to perform the function of the position as outlined. 
     
    
• EEO/AAP Statement
  • Frontier Academy shall not discriminate in its employment or hiring practices on the basis of race, color, creed, sex, sexual orientation, religion, national origin, ancestry, age, genetic information, gender identity, marital status or disability. Frontier Academy shall identify, solicit, and consider applicants for employment from a broad spectrum of qualified individuals who will contribute to that effort. The Executive Director is committed to cultural diversity among district personnel as a means of enriching educational experience. Frontier Academy shall identify, solicit, and consider applicants for employment from a broad spectrum of qualified individuals who will contribute to that effort.
     
    
• Apply online www.frontieracademy.net
   
  
• Other Duties
  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice. Regular attendance is required for this position.
     
    
• Benefits
  • PERA retirement
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Paid time off
    
    
    
• *The job posting asks for salary in prior positions.  Please leave these sections blank.