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It Desktop Support Specialist Jobs (NOW HIRING)

STEPS TALENT LLC

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IT Desktop Support Technician

Jacksonville, FL · On-site

$20 - $22/hr

We have an urgent requirement for a Desktop Support Technician / Customer Support Technician ... for Information Technology and ERP roles crucial for Cloud, Digital Transformations and ...

Samprasoft

Desktop Support

Wildwood, MO · On-site

Respond to escalated service requests from Help Desk associates and other team specialists, working ... Responsible for second level support and appropriate follow up on IT systems including PC ...

Harbor

IT Desktop Support Technician

Chicago, IL

Harbor is seeking a proactive and detail-oriented Desktop Support Technician to provide hands-on, on-site, IT support for our Chicago office. This role is focused on local, end-user support and ...

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IT Desktop Support Specialist information

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How much do it desktop support specialist jobs pay per hour?

As of May 28, 2026, the average hourly pay for it desktop support specialist in the United States is $26.84, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $29.81 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Desktop Support Specialist, and why are they important?

To thrive as an IT Desktop Support Specialist, you need strong troubleshooting skills, knowledge of operating systems (Windows, macOS, Linux), networking basics, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Proficiency with remote support tools, ticketing systems, and device management platforms is essential. Excellent communication, patience, and problem-solving abilities help build user trust and efficiently resolve technical issues. These skills ensure reliable end-user support, minimize downtime, and maintain smooth IT operations within an organization.

What are some common challenges faced by IT Desktop Support Specialists in a fast-paced corporate environment?

IT Desktop Support Specialists often encounter challenges such as managing high volumes of support tickets, troubleshooting a wide variety of hardware and software issues, and balancing the needs of multiple users with different levels of technical knowledge. They must prioritize urgent requests while maintaining clear communication and documentation. Additionally, adapting quickly to new technologies and security protocols is essential, as is collaborating effectively with other IT team members and departments to resolve complex problems.

What are IT Desktop Support Specialists?

IT Desktop Support Specialists are professionals who provide technical assistance and support to computer users within an organization. They troubleshoot hardware, software, and network issues, help with the setup and maintenance of desktops, laptops, and peripheral devices, and often assist users with software installations and updates. Their goal is to ensure that employees can work efficiently by resolving technical problems promptly and providing guidance on best practices. They may also document issues and solutions and escalate complex problems to higher-level IT staff as needed.

What is the difference between It Desktop Support Specialist vs Network Support Technician?

AspectIt Desktop Support SpecialistNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, help desk, on-siteData centers, network labs, on-site
Primary ResponsibilitiesTroubleshoot desktops, software, hardwareConfigure, maintain, troubleshoot networks
Industry UsageIT support, help desk rolesNetworking, telecommunications

The main difference is that an It Desktop Support Specialist focuses on troubleshooting and maintaining individual computers and user devices, while a Network Support Technician specializes in network infrastructure and connectivity issues. Both roles require technical certifications and are essential in IT support environments, but they target different technical areas within the industry.

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IT Desktop Support Specialist jobs near you
IT Desktop Support Technician

IT Desktop Support Technician

STEPS TALENT LLC

Jacksonville, FL • On-site

$20 - $22/hr

Contractor

Posted 5 days ago

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Job description

We have an urgent requirement for a Desktop Support Technician / Customer Support Technician position.

Position: Desktop Support Technician / Customer Support Technician
Location: Jacksonville, FL (Onsite – No Remote)
Interview: MS Teams / In-person

Key Skills Required:

  • Desktop Support
  • Windows 10/11
  • Office 365 Support
  • Hardware & Software Troubleshooting
  • Laptop/Desktop Deployment
  • Printer & Peripheral Support
  • Audio/Video Conference Support
  • Basic Network & Telephony Support
  • Ticketing Support
  • Customer Service Skills

Additional Notes:

  • Candidate must be comfortable traveling 25%-40%.
  • Ability to lift up to 50 lbs
  • Strong communication and customer support skills required
  • CompTIA A+/Net+ preferred
  • Minimum 1 year relevant experience required

Company Description

We specialize in sourcing elite talent for Information Technology and ERP roles crucial for Cloud, Digital Transformations and modernization initiatives. Our commitment to quality, integrity, and innovation, powered by proprietary AI technology, ensures we find the right talent for any organization.