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Homebase Customer Service Jobs (NOW HIRING)

Homecare Homebase

Customer Experience Representative

Dallas, TX · On-site

$16 - $21.50/hr

... Homebase's mission is to empower exceptional care among all the clients we serve. The Customer Experience Representative supports this mission by providing excellent customer service and supporting ...

Homecare Homebase

Customer Experience Representative

Dallas, TX · On-site

$15 - $20.25/hr

... Homebase's mission is to empower exceptional care among all the clients we serve. The Customer Experience Representative supports this mission by providing excellent customer service and supporting ...

Homecare Homebase

Customer Experience Representative

Dallas, TX · On-site

$15 - $20.25/hr

... Homebase's mission is to empower exceptional care among all the clients we serve. The Customer Experience Representative supports this mission by providing excellent customer service and supporting ...

Homecare Homebase

Customer Experience Representative

Dallas, TX · On-site

$15 - $20.25/hr

... Homebase's mission is to empower exceptional care among all the clients we serve. The Customer Experience Representative supports this mission by providing excellent customer service and supporting ...

Homecare Homebase

Customer Experience Representative

Plano, TX · On-site

$15.50 - $21/hr

... Homebase's mission is to empower exceptional care among all the clients we serve. The Customer Experience Representative supports this mission by providing excellent customer service and supporting ...

Fashion Stop II

Customer Service

Baton Rouge, LA

$10 - $12/hr

Fashion Stop Llc in Baton Rouge, LA is looking for one customer service to join our 12 person ... We offer many great benefits, including free early access to your pay through Homebase.

FREEWAY LANES BOWLING

Customer Service

Selma, CA · On-site

$17 - $20/hr

Freeway Lanes Bowling in Selma, CA is looking for one customer service to join our 25 person strong ... Powered by Homebase. Free employee scheduling, time clock and hiring tools.

Royal Pizza

Customer service

San Antonio, TX

$10 - $12/hr

Join the Team at Royal Pizza as a Customer Service Representative! Are you passionate about ... Powered by Homebase. Free employee scheduling, time clock and hiring tools.

Austin Roller Rink

Customer Service

Austin, TX

$10/hr

Join the Team at Austin Roller Rink as a Customer Service Superstar! Looking for a dynamic and ... Powered by Homebase. Free employee scheduling, time clock and hiring tools.

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How much do homebase customer service jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for homebase customer service in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.63 per hour, depending on experience, location, and employer.

What is a Homebase Customer Service?

A Homebase Customer Service job involves assisting customers with inquiries, providing product information, handling complaints, and ensuring a positive shopping experience. Employees in this role may work in-store or remotely, offering support via phone, email, or live chat. Strong communication skills, problem-solving abilities, and a customer-focused attitude are essential. Depending on the position, duties may also include processing orders, returns, and troubleshooting issues.

What are the key skills and qualifications needed to thrive in Homebase Customer Service?

To thrive as a Homebase Customer Service representative, you need strong communication skills, problem-solving abilities, and prior experience in customer support or a related field. Familiarity with customer relationship management (CRM) software and proficiency in online chat, email, or call center platforms are commonly required. Excellent listening skills, patience, and a positive attitude help individuals build rapport and effectively address customer concerns. These qualities are essential for delivering high-quality service, maintaining customer satisfaction, and efficiently resolving issues in a remote work environment.

What does a typical workday look like for a Homebase Customer Service representative?

A typical day as a Homebase Customer Service representative involves interacting with customers through online chat, email, or phone to answer questions, resolve issues, and provide product or service information. Most representatives log in to a remote system, join team meetings virtually, and follow a set schedule with designated breaks. You may also be responsible for documentation, escalating complex cases, and meeting daily performance targets. Collaboration with supervisors and other team members usually happens through messaging platforms or video calls, ensuring support and continuity even while working from home.

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Homebase Customer Service jobs near you
Infographic showing various Homebase Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $40,910 per year, or $19.7 per hour.

Customer Experience Representative

Homecare Homebase

Dallas, TX • On-site

$16 - $21.50/hr

Other

Posted 19 days ago

Homecare Homebase rating

4.9

Company rating: 4.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

238th of 247 rated software companies

Job description


The Opportunity
Homecare Homebase is searching for a Customer Experience Representative to troubleshoot software issues for our clients and ensure the best possible experience with Homecare Homebase.
The Challenge
At Homecare Homebase, we help home health and hospice organizations across the nation overcome the business and technological challenges that stand in the way of patient care and efficiency. As a Customer Experience Representative, you are often the face of Homecare Homebase for our clients. You will play an essential role in guiding our customers through software challenges and eliminating obstacles so that they can focus their time and energy on delivering high quality patient care.
You will be responsible for:
  • Communicating with customers via phone, email, and live chat
  • Assisting customers with questions, software navigation, and issue resolution
  • Identifying trending issues and providing thorough research and documentation of findings
  • Coordinating with teams across the business to relay information
What We're Looking For
Homecare Homebase's mission is to empower exceptional care among all the clients we serve. The Customer Experience Representative supports this mission by providing excellent customer service and supporting our clients with their daily use of our software. We are seeking:
  • Driven individuals who remain engaged in their own professional growth and thrive under clearly defined goals and ample career opportunities
  • Quick learners with strong problem solving and creative thinking abilities
  • Strong written and verbal communicators who are empathetic to customer needs and desire to make a difference in the lives of others
  • Team players who are passionate about their work and will actively contribute to a positive, collaborative environment

Education requirements: this career opportunity requires a bachelor's degree or an equivalent combination of some college and significant work experience.
What You Can Expect from Us
At Homecare Homebase, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits, and professional development opportunities are a few of the many reasons that Homecare Homebase is a great place to build your career. Above all, employees are part of a work environment where we live our CARES values: Care, Act, Respect, Excel, and Smile.
Our Team Members Also Enjoy
Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of clinicians and homecare staff, as well as the patients they serve.
A Leader who cares. CEO Luke Rutledge has continued mission to create a culture that cares - one that appreciates and takes good care of its people. As a result, being an employee of HCHB feels like being a member of a big family.
Flexibility. We value work-life balance because we know that happy employees create happy clients. That's why Homecare Homebase offers a range of career opportunities to fit life's unique demands.
A company that gives back. Every year, Homecare Homebase proudly supports numerous charitable fundraising initiatives that align with our mission of empowering exceptional care and helping others in need.
About Homecare Homebase
Founded in 1999, Homecare Homebase is dedicated to helping our clients overcome business and technological challenges that stand in the way of clinical outcomes and operational efficiency. We work with home health and hospice organizations to tackle problems big and small. Our services are rooted in systems thinking and reach across the entire organization - from Intake to Discharge - to achieve transformative results.
Sound like a good fit? Please take a moment to apply for this position.
This position does not provide sponsorship. All applicants should have the right to work in the US without immigration sponsorship.

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