Senior Homebase Customer Service Jobs (NOW HIRING)

The Opportunity
Homecare Homebase is searching for a Senior Implementation Consultant who will act as an integral part of the clinical projects to ensure a successful implementation of Homecare Homebase's home health and hospice software. This person will aid in our effort to provide quality implementations and ensure the adoption of our product in agencies across the country.
The Challenge
At Homecare Homebase, we help home health and hospice organizations across the nation overcome the business and technological challenges that stand in the way of patient care and efficiency. As a Senior Implementation Consultant, you will play an essential role in guiding our customers and internal training teams through the implementation methodology and deployment of the software for multi-site locations across the United States. Additionally, this role takes the lead on all actions and readiness as it relates to a customer's clinical setup and design.
You will be responsible for:

• Serving as subject matter expert on the proper use of the Homecare Homebase application
• Leading clients through Discovery, Design, Build, and Test phases of implementation and ensuring team members are also following the methodology
• Guiding customers toward established best practices
• Assisting in making customizations to clinical content (i.e. visit types, pathways and assessments) to ensure environment is ready for testing and training
• Supporting clients and internal team members throughout onsite and remote Deployment
• Communicating effectively and understanding the customer's needs, goals, and strategies, as well as translating those needs into initiatives and solutions
• Assisting clients with the change management efforts to allow for a successful adoption of the Homecare Homebase application
• Independently researching customer inquiries and determining sources of issues
• Independently researching data functionality and reporting problems to the customer support team with needed steps for customer resolution
• Maintaining product knowledge as new enhancements and functionality are released in the application
• Working closely with internal leadership to ensure HCHB is maintaining a 'template' database for new customers made up of best practices
• Providing accurate and holistic feedback on team members' performance to assist with employee evaluation. Working with Implementation Managers to implement strategies to improve team performance, foster team growth and assist with meeting department and company goals.
• Exemplifying CARES core values and providing leadership to team members to promote a positive work environment and adherence to core values

What We're Looking For
Homecare Homebase's mission is to empower exceptional care among all the clients we serve. The Senior Implementation Consultant supports this mission by providing excellent customer service, recommending best practices for clinical operations setup, and supporting our clients with the efforts to successfully manage the change associated with the Homecare Homebase deployment.
We are looking for a talented, passionate individual that can show us:

• The skills to provide quality education to customers on the appropriate, best-practice use of all products within the clinical/operational aspects of the Homecare Homebase suite.
• Leadership skills to support the HCHB team in preparation and while on-site for customer rollouts.
• The ability to communicate deployment risks with both internal and customer project teams efficiently and concisely.
• The ability to assist the customer in all aspects of software setup and training and a desire for investigation and problem-solving.
• The ability to prioritize workload and delegate assignment as necessary.
• A passion for customer service that ensures the needs of the customers are met throughout their implementation.
• The ability to collaborate for the development and professional growth of junior staff through education, coaching, and mentorship.
• The ability to function with minimal supervision without affecting the quality of their work.
• Effective leaders who demonstrate strong ownership abilities and are capable of driving resolutions to meet department and company goals.
• The ability to travel and/or support up to 50% in service of our clients across the country.

Education requirements: this career opportunity requires a bachelor's degree in business or a related field or an equivalent combination of some college and significant work experience. 3+ years' experience in home health or hospice field; experience in customer service/support or training on software applications; demonstrated ability to analyze and solve complex problems and lead a team.
What You Can Expect From Us
At Homecare Homebase, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits, and professional development opportunities are a few of the many reasons that Homecare Homebase is a great place to build your career. Above all, employees are part of a work environment where we live our CARES values: Care, Act, Respect, Excel, and Smile.
Our Team Members Also Enjoy

• Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of clinicians and homecare staff, as well as the patients they serve.
• A Leader who cares. President Luke Rutledge has continued the mission to create a culture that cares - one that appreciates and takes good care of its people. As a result, being an employee of HCHB feels like being a member of a big family.
• Flexibility. We value work-life balance because we know that happy employees create happy clients. That's why Homecare Homebase offers a range of career opportunities to fit life's unique demands.
• A company that gives back. Every year, Homecare Homebase proudly supports numerous charitable fundraising initiatives that align with our mission of empowering exceptional care and helping others in need.

About Homecare Homebase
Founded in 1999, Homecare Homebase is dedicated to helping our clients overcome business and technological challenges that stand in the way of clinical outcomes and operational efficiency. We work with home health and hospice organizations to tackle problems big and small. Our services are rooted in systems thinking and reach across the entire organization - from Intake to Discharge - to achieve transformative results.
Sound like a good fit? Please take a moment to apply for this position.
This position does not provide sponsorship. All applicants should have the right to work in the US without immigration sponsorship.
About Us
Homecare Homebase was started by a group of home care experts to offer practical, real-world solutions for nurses and field clinicians on the front lines of home health and hospice. Over the years, we've built on our experience and employed some of the smartest software developers, customer experience specialists, and adult learning experts out there. The result is a practical, powerful solution that empowers caregivers in the growing home health and hospice industries with the tools they need to be their very best.
As a subsidiary of Hearst Corporation, Homecare Homebase offers a stimulating, challenging environment where diverse ideas are met with enthusiasm. Our success is fueled by our talented teams that are driven by their passion to make a difference in patient care. Our employees work in a culture that is guided by values of caring, action, respect, excellence, and smile (a positive attitude). If you want to work in a role where your skills have a direct influence on patient care, Homecare Homebase is the next step in your career.