ZipRecruiter

Log In

1

Help Desk Representative Jobs in Indiana (NOW HIRING)

Churchill Downs Race Track

Front Desk Clerk

Terre Haute, IN · On-site

$13.25 - $16.50/hr

That's why we offer comprehensive benefits to complement your dedication to help make the Terre ... Physical Requirements & Working Conditions The physical demands described here are representative ...

New

University of Notre Dame

IT Support Technician

Notre Dame, IN · On-site

$21 - $29/hr

Represent the Client Experience team on IT projects and committees to assist with support planning ... Prior experience working in a Help Desk, Service Desk, or related IT technical support environment.

Terre Haute Casino Resort

Front Desk Clerk

Terre Haute, IN

$13.25 - $16.50/hr

That's why we offer comprehensive benefits to complement your dedication to help make the Terre ... representative of those a Team Member encounters while performing the essential functions of this ...

previous page

Showing results 41-60

All JobsHelp Desk Representative JobsHelp Desk Representative Jobs in Indiana

Help Desk Representative information

See Indiana salary details

$12

$18

$25

How much do help desk representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for help desk representative in Indiana is $18.84, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $20.58 per hour, depending on experience, location, and employer.

What is a help desk representative?

Help Desk Representatives are professionals who provide technical support and assistance to customers or employees experiencing issues with software, hardware, or other technology. They typically respond to inquiries via phone, email, or chat, troubleshoot problems, and guide users through solutions. Help Desk Representatives may also escalate complex issues to higher-level technicians or document common problems to improve future support. Their primary goal is to resolve issues quickly and efficiently to ensure user satisfaction and minimize downtime.

What is the difference between Help Desk Representative vs Customer Support Specialist?

AspectHelp Desk RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma or equivalent; certifications like CompTIA A+
Work EnvironmentHelp desk, IT support centers, remote supportCall centers, online support, retail, or service environments
Industry UsageIT, technology, telecommunicationsRetail, e-commerce, service industries
Common Search IntentTechnical troubleshooting, IT support rolesCustomer service, product assistance

The Help Desk Representative primarily focuses on technical support and troubleshooting within IT environments, often requiring technical certifications. In contrast, a Customer Support Specialist handles broader customer service tasks across various industries, emphasizing product or service assistance. While both roles involve assisting customers, their work environments and skill sets differ, making each suited to different career paths.

What qualifications do I need for a help desk representative?

Help desk representatives typically need a high school diploma or equivalent, strong communication skills, and basic knowledge of computer hardware and software. Some positions may require certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Experience with customer service and familiarity with ticketing systems can also be beneficial.

What are some common challenges help desk representatives face when supporting users remotely?

Help Desk Representatives often encounter challenges such as accurately diagnosing issues without physical access to the user’s device, managing high volumes of support tickets, and communicating technical solutions in a way that is easily understood by non-technical users. Building rapport and trust remotely can also be difficult, making patience and clear communication crucial. Staying organized and leveraging remote troubleshooting tools are essential strategies for overcoming these challenges and providing effective support.

What are the key skills and qualifications needed to thrive as a help desk representative, and why are they important?

To thrive as a Help Desk Representative, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or technical certification. Familiarity with ticketing systems like Zendesk or ServiceNow, remote access tools, and basic networking is typically required. Excellent communication, patience, and problem-solving skills help you address user issues efficiently and maintain customer satisfaction. These skills and qualifications ensure technical problems are resolved promptly, minimizing downtime and enhancing user experience.
What are popular job titles related to Help Desk Representative jobs in Indiana? For Help Desk Representative jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Help Desk Representative jobs in Indiana look for? The top searched job categories for Help Desk Representative jobs in Indiana are:
What are popular job titles related to Help Desk Representative jobs in IN? For Help Desk Representative jobs in IN, the most frequently searched job titles are:
Help Desk Representative jobs near you
Infographic showing various Help Desk Representative job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $39,195 per year, or $18.8 per hour.

Seasonal Housing Front Desk Attendant (2nd or 3rd Shift)

Koch Development Corporation

Santa Claus, IN • On-site

$12.50 - $16/hr

Other

Posted 23 days ago

Job description

Description

Join our Team! We've started our search for candidates who want to experience an adventure of a lifetime as a Seasonal Housing Front Desk Attendant at Holiday World & Splashin' Safari. The discoveries you make on our award-winning team as you journey through FUN is what leads our Guests to embark on their own adventure full of memories, season after season.

Seasonal Housing Team Members contribute to the daily operations of the Compass Commons Employee Housing Building. Compass Commons houses our BridgeUSA Team Members, college interns, and seasonal team members who live 51+ miles from our park.


The Front Desk Attendant works closely with, and reports directly to, the Housing Manager. The Front Desk Attendant ensures the safety and comfort of residents by monitoring the front desk, assisting residents with any issues, and helping with the general operations of the housing facility. The Front Desk Attendant will also identify and report all maintenance issues, unsafe conditions, and resident disputes to the Resident Assistant or Housing Manager as needed. 


This position is specifically for the 3rd Shift (11:00 - 7:30 AM) or 2nd Shift (3:00-11:30PM) and an hourly shift differential is added to the base rate during the qualifying hours.


How You'll Be Making a Difference

Perform all administrative tasks as defined by the Housing Manager. Administrative tasks may include posting fliers in the building, completing weekly reports, and completing paperwork. 

  • Understand, explain, support, and enforce all Employee Housing policies and procedures. 
  • Assist residents and participate in/lead resident events.
  • Maintain a standard of personal conduct. The Front Desk Attendant is expected to set an example both in knowing and abiding by all applicable laws and Company policies. 
  • Ability to direct residents and follow procedures as outlined in the SOPs during emergency situations  
  • Serve as a positive representative of the Housing Department. 
  • Know, understand, and follow all policies set forth in the Employee Housing Handbook, as well as all applicable Federal and State laws. 
  • Inform the Housing Assistant Manager/Housing Manager of any current or potential problem involving a Resident and/or affecting the individual, staff, or other residents. 
  • Always demonstrate sound judgment. 
  • Ability to appreciate cultural, religious, political, and social differences. 
  • Ability to hold the highest standards in confidentiality. 
  • Take initiative and maintain the company's reputation and dedication to safety, service, courtesy, cleanliness, and integrity. 
  • Work collaboratively in a team setting as well as work independently. 
  • Utilize problem solving skills, including working in a fast-paced, service-focused culture. 
  • Demonstrate strong time management, planning, and organizational skills to optimize productivity. 
  • Other duties as assigned. 

Requirements

  •  Some experience working the front desk at a hotel or residential facility preferred, but not required
  • Must be at least 18 years old or older
  • Ability to work days, nights, weekends, and holidays
  • Strong verbal and written communication skills in the English language
  • Enthusiastic approach to helping employees
  • Strong ability to work independently
  • High degree of professional integrity
  • Strong attention to detail

Our employee perks are legendary! Teacher Perks, Racing to Refer, Tuition Discounts, and other additional perks can be found at holidayworld.com/jobperks. 2026 marks our 80th season on our map of success. We make smiles. We make memories. We have FUN! We're excited to see you soon! Holiday World & Splashin' Safari is an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, sex, national origin, age, mental or physical disability, medical condition, marital status, sexual orientation, religion, veteran status, or any other status protected by law.


For the safety of our Guests and our staff, Holiday World & Splashin' Safari conducts background checks on all applicants aged 18 or older and we follow all federal and state laws, FCRA regulations and EEOC guidance regarding the use of criminal records in the hiring process. Unless otherwise provided by law, a criminal record will not automatically disqualify an applicant or employee from employment.

Apply