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Help Desk Representative Jobs in Indiana (NOW HIRING)

University of Notre Dame

IT Support Technician

Notre Dame, IN · On-site

$21 - $29/hr

Represent the Client Experience team on IT projects and committees to assist with support planning ... Prior experience working in a Help Desk, Service Desk, or related IT technical support environment.

New

University of Notre Dame

IT Support Technician

Notre Dame, IN · On-site

$21 - $29/hr

Represent the Client Experience team on IT projects and committees to assist with support planning ... Prior experience working in a Help Desk, Service Desk, or related IT technical support environment.

New

GAP SOLUTIONS INC

Accounting Clerk III (52058)

Indianapolis, IN

$17.75 - $22.75/hr

Administration Systems Branch (SAP Help Desk Section): * Provide superior customer service support ... The requirements listed above are representative of the knowledge, skill, and/or ability required.

Posted today

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All JobsHelp Desk Representative JobsHelp Desk Representative Jobs in Indiana

Help Desk Representative information

See Indiana salary details

$12

$18

$25

How much do help desk representative jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for help desk representative in Indiana is $18.84, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $20.58 per hour, depending on experience, location, and employer.

What are Help Desk Representatives?

Help Desk Representatives are professionals who provide technical support and assistance to customers or employees experiencing issues with software, hardware, or other technology. They typically respond to inquiries via phone, email, or chat, troubleshoot problems, and guide users through solutions. Help Desk Representatives may also escalate complex issues to higher-level technicians or document common problems to improve future support. Their primary goal is to resolve issues quickly and efficiently to ensure user satisfaction and minimize downtime.

What is the difference between Help Desk Representative vs Customer Support Specialist?

AspectHelp Desk RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma or equivalent; certifications like CompTIA A+
Work EnvironmentHelp desk, IT support centers, remote supportCall centers, online support, retail, or service environments
Industry UsageIT, technology, telecommunicationsRetail, e-commerce, service industries
Common Search IntentTechnical troubleshooting, IT support rolesCustomer service, product assistance

The Help Desk Representative primarily focuses on technical support and troubleshooting within IT environments, often requiring technical certifications. In contrast, a Customer Support Specialist handles broader customer service tasks across various industries, emphasizing product or service assistance. While both roles involve assisting customers, their work environments and skill sets differ, making each suited to different career paths.

What does a help desk representative do?

A help desk representative provides technical support and assistance to users experiencing hardware, software, or network issues. They troubleshoot problems, answer questions, and often use ticketing systems to track and resolve user requests efficiently.

What are some common challenges Help Desk Representatives face when supporting users remotely?

Help Desk Representatives often encounter challenges such as accurately diagnosing issues without physical access to the user’s device, managing high volumes of support tickets, and communicating technical solutions in a way that is easily understood by non-technical users. Building rapport and trust remotely can also be difficult, making patience and clear communication crucial. Staying organized and leveraging remote troubleshooting tools are essential strategies for overcoming these challenges and providing effective support.

How much does help desk pay?

Help desk representatives typically earn an average hourly wage of around $16 to $20, with annual salaries ranging from approximately $33,000 to $42,000. Compensation can vary based on experience, certifications, and the complexity of support provided, often involving troubleshooting hardware, software, and network issues.

What jobs make $3,000 a day?

Help Desk Representatives typically do not earn $3,000 a day; their salaries are usually much lower. High-earning jobs that can reach this level include specialized roles such as senior executives, certain medical specialists, or successful entrepreneurs, often requiring extensive experience, certifications, or ownership of a business. These roles may involve high stress, long hours, or significant responsibility.

What are the key skills and qualifications needed to thrive as a Help Desk Representative, and why are they important?

To thrive as a Help Desk Representative, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or technical certification. Familiarity with ticketing systems like Zendesk or ServiceNow, remote access tools, and basic networking is typically required. Excellent communication, patience, and problem-solving skills help you address user issues efficiently and maintain customer satisfaction. These skills and qualifications ensure technical problems are resolved promptly, minimizing downtime and enhancing user experience.

Is AI replacing IT's help desk?

Help Desk Representatives play a key role in providing technical support, and while AI tools like chatbots and automation can handle routine tasks, they do not fully replace the need for human intervention. AI enhances efficiency but requires skilled staff to manage complex issues and provide personalized assistance. Therefore, AI is a complement rather than a replacement for help desk roles.
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What job categories do people searching Help Desk Representative jobs in Indiana look for? The top searched job categories for Help Desk Representative jobs in Indiana are:
What are popular job titles related to Help Desk Representative jobs in IN? For Help Desk Representative jobs in IN, the most frequently searched job titles are:
Help Desk Representative jobs near you
Infographic showing various Help Desk Representative job openings in Indiana as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,195 per year, or $18.8 per hour.

Clinic Front Desk - Team Lead

FORTE' SPORTS MEDICINE & ORTHOPEDICS

Carmel, IN • On-site

$15.25 - $20.25/hr

Full-time

PTO

Re-posted 4 days ago

Job description

Organization Overview

Forté Sports Medicine and Orthopedics is consistently recognized as a leader in the field of sports medicine and orthopedics within the Midwest. Forté has been providing exceptional care to athletes and active people of all ages for over 40 years and pride ourselves in how we deliver that care.

We are a destination employment location for dedicated health care workers who are looking to advance their careers in their chosen profession. If you are seeking a setting that not only allows, but fosters professional growth and development while working with a team of outstanding, committed and like-minded leaders in this niche’ of health care, then you should consider Forté Sports Medicine - “The best place to get care AND the best place to give care!” 
 

Summary / Objective 

Forté Sports Medicine and Orthopedics is seeking a full-time Clinic Front Desk Team Lead to join our busy primary location in Carmel, IN. We are looking for a professional, friendly, and dependable individual who is passionate about delivering exceptional customer service and leading a high-performing, high-volume front desk team. This is a hands-on leadership role that works directly alongside the front desk staff while serving as a primary point of contact for patients. The Team Lead will help oversee daily operations, support and guide team members, and ensure efficient workflow and a positive patient experience across Forté locations as needed. This position reports directly to the Patient Access Manager.


Essential Functions 

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. 

The team lead’s duties are performed along with the employee’s regular job responsibilities. 

  • Greet patients and visitors in a warm, welcoming, and caring manner
  • Maintain positive working relationships with physicians, clinical teams, management, staff, and external partner
  • New hire training
  • Manage scheduling for the department staff to ensure adequate coverage
  • Review PTO requests and timecards
  • First point of contact for escalated patient and team member issues
  • May assist with the performance review process at the discretion of the department manager
  • Provide directions, answer questions, and assist with a variety of patient and visitor needs
  • Deliver exceptional customer service while consistently representing the organization in a positive and professional manner
  • Register patients; manage check-in and check-out processes - including but not limited to: accurately collect co-payments and past-due balances, verify insurance, obtain referral information; and send/receive faxes as needed
  • Perform accurate data entry within the practice management system(s)

Competencies (Knowledge/Skills/Abilities)

  • Demonstrate excellent customer service skills while maintaining a high level of organization and attention to detail
  • Strong verbal and written communication skills with the ability to manage time effectively and handle challenging conversations professionally
  • Capacity for leadership and a willingness to learn and grow within the role
  • Ability to train staff, manage scheduling/time-off, and handle escalation
  • Strong technical proficiency with computer software, web browsers, and multiple operating systems

Required Education and Experience

  • High school diploma or equivalent required
  • 2–3+ years of experience in a medical office setting required; orthopedic office experience preferred
  • Experience with insurance verification, scheduling within an EMR system, and familiarity with medical terminology preferred

Travel 

  • Ability to travel locally to all Forté locations as needed; mileage reimbursement provided

Forté Sports Medicine and Orthopedics is an Equal Opportunity Employer and a drug free workplace

Apply