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Help Desk Representative Jobs in Indiana (NOW HIRING)

Slate Auto

Plant IT Service Desk Supervisor

Warsaw, IN · On-site

$62K - $94K/yr

... represent them. | WHO WE ARE LOOKING FOR: The IT Service Desk Supervisor is responsible to ... supervise a team of IT Desktop Support Technicians while staying deeply involved in frontline ...

Genesis Health Clubs

Front Desk Associate

Evansville, IN · On-site

$12.25 - $15.75/hr

Present a professional demeanor at all times when representing the Genesis Health Clubs * Provide ... We Lead by Example , showing up each day with compassion, drive, and a commitment to help others ...

Genesis Health Clubs

Front Desk Associate

Evansville, IN · On-site

$12.25 - $15.75/hr

Present a professional demeanor at all times when representing the Genesis Health Clubs * Provide ... We Lead by Example , showing up each day with compassion, drive, and a commitment to help others ...

Dave & Buster's, Inc.

Front Desk - Host

Greenwood, IN · On-site

$13.25 - $17.75/hr

Manages flow from the front doors, efficiently helping Guests with needs and directing as needed ... The physical demands described here are representative of those that must be met by a Team Member ...

Dave & Buster's

Front Desk - Host

Greenwood, IN

$13.25 - $17.75/hr

Manages flow from the front doors, efficiently helping Guests with needs and directing as needed ... The physical demands described here are representative of those that must be met by a Team Member ...

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All JobsHelp Desk Representative JobsHelp Desk Representative Jobs in Indiana

Help Desk Representative information

See Indiana salary details

$12

$18

$25

How much do help desk representative jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for help desk representative in Indiana is $18.84, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $20.58 per hour, depending on experience, location, and employer.

What are Help Desk Representatives?

Help Desk Representatives are professionals who provide technical support and assistance to customers or employees experiencing issues with software, hardware, or other technology. They typically respond to inquiries via phone, email, or chat, troubleshoot problems, and guide users through solutions. Help Desk Representatives may also escalate complex issues to higher-level technicians or document common problems to improve future support. Their primary goal is to resolve issues quickly and efficiently to ensure user satisfaction and minimize downtime.

What is the difference between Help Desk Representative vs Customer Support Specialist?

AspectHelp Desk RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma or equivalent; certifications like CompTIA A+
Work EnvironmentHelp desk, IT support centers, remote supportCall centers, online support, retail, or service environments
Industry UsageIT, technology, telecommunicationsRetail, e-commerce, service industries
Common Search IntentTechnical troubleshooting, IT support rolesCustomer service, product assistance

The Help Desk Representative primarily focuses on technical support and troubleshooting within IT environments, often requiring technical certifications. In contrast, a Customer Support Specialist handles broader customer service tasks across various industries, emphasizing product or service assistance. While both roles involve assisting customers, their work environments and skill sets differ, making each suited to different career paths.

What does a help desk representative do?

A help desk representative provides technical support and assistance to users experiencing hardware, software, or network issues. They troubleshoot problems, answer questions, and often use ticketing systems to track and resolve user requests efficiently.

What are some common challenges Help Desk Representatives face when supporting users remotely?

Help Desk Representatives often encounter challenges such as accurately diagnosing issues without physical access to the user’s device, managing high volumes of support tickets, and communicating technical solutions in a way that is easily understood by non-technical users. Building rapport and trust remotely can also be difficult, making patience and clear communication crucial. Staying organized and leveraging remote troubleshooting tools are essential strategies for overcoming these challenges and providing effective support.

How much does help desk pay?

Help desk representatives typically earn an average hourly wage of around $16 to $20, with annual salaries ranging from approximately $33,000 to $42,000. Compensation can vary based on experience, certifications, and the complexity of support provided, often involving troubleshooting hardware, software, and network issues.

What jobs make $3,000 a day?

Help Desk Representatives typically do not earn $3,000 a day; their salaries are usually much lower. High-earning jobs that can reach this level include specialized roles such as senior executives, certain medical specialists, or successful entrepreneurs, often requiring extensive experience, certifications, or ownership of a business. These roles may involve high stress, long hours, or significant responsibility.

What are the key skills and qualifications needed to thrive as a Help Desk Representative, and why are they important?

To thrive as a Help Desk Representative, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or technical certification. Familiarity with ticketing systems like Zendesk or ServiceNow, remote access tools, and basic networking is typically required. Excellent communication, patience, and problem-solving skills help you address user issues efficiently and maintain customer satisfaction. These skills and qualifications ensure technical problems are resolved promptly, minimizing downtime and enhancing user experience.

Is AI replacing IT's help desk?

Help Desk Representatives play a key role in providing technical support, and while AI tools like chatbots and automation can handle routine tasks, they do not fully replace the need for human intervention. AI enhances efficiency but requires skilled staff to manage complex issues and provide personalized assistance. Therefore, AI is a complement rather than a replacement for help desk roles.
What are popular job titles related to Help Desk Representative jobs in Indiana? For Help Desk Representative jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Help Desk Representative jobs in Indiana look for? The top searched job categories for Help Desk Representative jobs in Indiana are:
What are popular job titles related to Help Desk Representative jobs in IN? For Help Desk Representative jobs in IN, the most frequently searched job titles are:
Help Desk Representative jobs near you
Infographic showing various Help Desk Representative job openings in Indiana as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,195 per year, or $18.8 per hour.

Plant IT Service Desk Supervisor

Slate Auto

Warsaw, IN • On-site

$62K - $94K/yr

Full-time

Posted 27 days ago

Job description

ABOUT SLATE
At Slate, we're building safe, reliable vehicles that people can afford, personalize and love-and doing it here in the USA as part of our commitment to reindustrialization. The spirit of DIY and customization runs throughout every element of a Slate, because people should have control over how their trucks look, feel, and represent them.
| WHO WE ARE LOOKING FOR:
The IT Service Desk Supervisor is responsible to supervise a team of IT Desktop Support Technicians while staying deeply involved in frontline support yourself. You'll be the local face of IT for the Warsaw plant, responsible for endpoint health, AV/conference room readiness, identity and access requests, and coordinating with the corporate IT team on escalations, projects, and initiatives. This position reports to the IT Services Manager
| WORK AUTHORIZATION REQUIREMENT:
Applicants must be authorized to work in the United States on a permanent basis. We are unable to offer visa sponsorship at this time.
| WHAT YOU GET TO DO:
Frontline Support & Hands-On Execution
  • Serve as the primary escalation point for plant IT issues & projects - taking tickets, not just reviewing them and not just delegating work
  • Troubleshoot and resolve hardware, software, network, and AV issues end-to-end
  • Deploy, image, and configure Windows endpoints using Microsoft Intune
  • Manage hardware lifecycle including procurement coordination, deployment, and retrieval for plant employees
  • Maintain conference rooms, shared workstations, and production-floor IT equipment
  • Provide hands-on support for manufacturing systems, printers, barcode scanners, shared kiosks, and MFP devices

Team Leadership
  • Supervise and mentor a team of Desktop technicians at the Warsaw plant
  • Set daily priorities, manage ticket queues in Jira Service Management, and ensure SLA adherence
  • Conduct regular 1:1s, provide coaching, and support career development for your team
  • Own shift coverage and on-call scheduling for plant IT support hours
  • Document technician performance and contribute to performance reviews

Plant IT Operations
  • Maintain the Warsaw plant IT asset inventory - accurately tracked from procurement through disposition
  • Work with IT counterpart teams to manage local network closets, patch panels, switches, and Wi-Fi access points in coordination with the network team
  • Respond to access requests and identity issues, working with corporate IT to resolve Entra ID / Active Directory issues
  • Support onboarding and offboarding processes for plant employees, including hardware setup, account provisioning, and equipment retrieval
  • Ensure endpoint compliance and patching health through NinjaOne RMM
  • Maintain accurate SOP documentation and runbooks in Confluence for plant-specific IT procedures

Collaboration & Communication
  • Serve as the primary IT point of contact for plant operations, HR, and facilities leadership
  • Escalate complex issues to the IT Manager with clear, well-documented context
  • Participate in plant leadership meetings to surface IT risks and upcoming needs
  • Coordinate with corporate IT on infrastructure projects, rollouts, and policy changes affecting the plant

| WHAT YOU BRING TO THE TEAM:
  • 5+ years of IT support experience, including at least 3+ years in a lead or supervisory capacity
  • Proven ability to stay hands-on while managing a team - this role requires both
  • Strong Windows 11 troubleshooting and endpoint management skills
  • Experience with Microsoft 365 and Entra ID / Azure Active Directory
  • Familiarity with endpoint management platforms (Intune, SCCM, or equivalent RMM tools)
  • Experience with IT service management platforms - Jira Service Management
  • Solid networking fundamentals: DNS, DHCP, VLANs, Wi-Fi, and basic switching
  • Strong communication skills - able to explain technical issues clearly to non-technical stakeholders
  • Ability to critical think and make decisions in a fast-paced environment

Working Conditions
  • Critical on-site presence (5 days a week), on-call/after-hours support as needed
  • Fast-paced startup environment with hands-on leadership required.
  • Mix of office, shop floor, and supplier engagement.

Physical Requirements
  • Must have the ability to lift up to 35 pounds.
  • Must have the ability to stand, walk, and perform repetitive tasks for extended periods.

| SALARY RANGE:
The compensation for this position is the range Slate reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; work location; and other relevant business and organizational factors.
Base Pay Range (Annual)
$62,871.00 - $94,306.00 USD Annual
WHY JOIN TEAM SLATE?
At Slate, we're fueled by grit, determination, and attention to detail. The start-up spirit of ingenuity and resourcefulness move our business forward. Team Slate fosters a culture of excellence, innovation, and mutual respect, and is motivated by shared principles.
  • Safety First
  • Delight Customers
  • One Team
  • Relentless Improvement
  • Fast, Frugal, and Scrappy
  • Respectful Collaboration
  • Positive Legacy

WE WANT TO WORK WITH PEOPLE THAT REFLECT THE COMMUNITIES IN WHICH WE OPERATE.
Slate is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason.
Slate is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at
slate-talent_acquisition@slate.auto.

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