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Help Desk Representative Jobs in Indiana (NOW HIRING)

Resource Hub

IT Support Specialist

Indianapolis, IN · On-site

Logs, assigns, and responds to Help Desk tickets in a timely and professional manner * Maintains ... The requirements listed below are representative of the knowledge, skills, and/or abilities ...

Genesis Health Clubs

Front Desk Associate

Evansville, IN · On-site

$12.25 - $15.75/hr

Present a professional demeanor at all times when representing the Genesis Health Clubs * Provide ... We Lead by Example , showing up each day with compassion, drive, and a commitment to help others ...

Genesis Health Clubs

Front Desk Associate

Evansville, IN · On-site

$12.25 - $15.75/hr

Present a professional demeanor at all times when representing the Genesis Health Clubs * Provide ... We Lead by Example , showing up each day with compassion, drive, and a commitment to help others ...

Sunlight Consulting and Events

Client Rep

Noblesville, IN · On-site

$500 - $900/day

Join our team as a Client Rep-no boring desk work here! What We Do: We team up with awesome ... Help set up and run events smoothly * Set and crush personal & team goals * Get top-tier training ...

Dave & Buster

Front Desk Staff

Greenwood, IN

$7.25 - $12.75/hr

Manages flow from the front doors, efficiently helping Guests with needs and directing as needed ... The physical demands described here are representative of those that must be met by a Team Member ...

Dave & Buster's

Front Desk Staff

Greenwood, IN · On-site

$7.25 - $12.75/hr

Manages flow from the front doors, efficiently helping Guests with needs and directing as needed ... The physical demands described here are representative of those that must be met by a Team Member ...

Dave & Buster's, Inc.

Front Desk Staff

Greenwood, IN · On-site

$7.25 - $12.75/hr

Manages flow from the front doors, efficiently helping Guests with needs and directing as needed ... The physical demands described here are representative of those that must be met by a Team Member ...

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Help Desk Representative information

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$12

$18

$25

How much do help desk representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk representative in Indiana is $18.84, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $20.58 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Representative, and why are they important?

To thrive as a Help Desk Representative, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or technical certification. Familiarity with ticketing systems like Zendesk or ServiceNow, remote access tools, and basic networking is typically required. Excellent communication, patience, and problem-solving skills help you address user issues efficiently and maintain customer satisfaction. These skills and qualifications ensure technical problems are resolved promptly, minimizing downtime and enhancing user experience.

What are some common challenges Help Desk Representatives face when supporting users remotely?

Help Desk Representatives often encounter challenges such as accurately diagnosing issues without physical access to the user’s device, managing high volumes of support tickets, and communicating technical solutions in a way that is easily understood by non-technical users. Building rapport and trust remotely can also be difficult, making patience and clear communication crucial. Staying organized and leveraging remote troubleshooting tools are essential strategies for overcoming these challenges and providing effective support.

What are Help Desk Representatives?

Help Desk Representatives are professionals who provide technical support and assistance to customers or employees experiencing issues with software, hardware, or other technology. They typically respond to inquiries via phone, email, or chat, troubleshoot problems, and guide users through solutions. Help Desk Representatives may also escalate complex issues to higher-level technicians or document common problems to improve future support. Their primary goal is to resolve issues quickly and efficiently to ensure user satisfaction and minimize downtime.

What job makes $10,000 a month without a degree?

Help Desk Representatives typically do not earn $10,000 a month without advanced experience or certifications. High-paying roles that can reach this level often involve specialized skills, such as software development, sales, or entrepreneurship, which may not require a degree but do demand significant expertise and experience. Most jobs with such high earnings are in sales, tech, or business ownership, rather than entry-level support roles.

What is the difference between Help Desk Representative vs Customer Support Specialist?

AspectHelp Desk RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma or equivalent; certifications like CompTIA A+
Work EnvironmentHelp desk, IT support centers, remote supportCall centers, online support, retail, or service environments
Industry UsageIT, technology, telecommunicationsRetail, e-commerce, service industries
Common Search IntentTechnical troubleshooting, IT support rolesCustomer service, product assistance

The Help Desk Representative primarily focuses on technical support and troubleshooting within IT environments, often requiring technical certifications. In contrast, a Customer Support Specialist handles broader customer service tasks across various industries, emphasizing product or service assistance. While both roles involve assisting customers, their work environments and skill sets differ, making each suited to different career paths.

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What job categories do people searching Help Desk Representative jobs in Indiana look for? The top searched job categories for Help Desk Representative jobs in Indiana are:
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Help Desk Representative jobs near you

IT Support Specialist

Resource Hub

Indianapolis, IN • On-site

Full-time

Posted 5 days ago

Job description

About Us: Rehab Medical is on a mission to transform lives through innovative custom mobility solutions. As one of the nation's leading providers of complex rehab technology (CRT), we've empowered over 250,000 people to regain their independence over our 20-year history. Headquartered in Indianapolis Indiana, our award-winning company is recognized for its commitment to growth, ethics, and making a difference. Join our team and become part of a company that values your impact as much as the lives we improve every day.
We hire based on attitude, aptitude, and a drive to succeed, qualities that have awarded us one of Indiana's top places to work. Recently, we've experienced exponential growth so we're looking to expand our dynamic IT Team to support this growth and help us to improve the lives of more than 200,000 mobility users.
If you're looking for a rewarding opportunity where you can work alongside other dedicated individuals who will inspire you to grow your skill sets and advance your career, bring your passion and experience to Rehab Medical!
For prompt communication, we encourage applicants to opt into texting during the application process.
Why You Should Apply:
  • Guided Orientation Process at our Headquarters
  • Mentorship Onboarding Program
  • Employee Recognition Program
  • Leadership Development Program
  • Continuing Education Opportunities
  • Network of Support (health and well-being)

Summary
The IT Support Specialist, under the direct supervision of the IT Manager, shall have responsibility for maintaining function within the company's internal computer systems, including hook-up, diagnosis of problems, and installation or replacement of computer hardware and/or software.
Resposibilities:
  • Provides skilled troubleshooting, diagnosis and resolution of problems related to information systems
  • Maintains an accurate inventory and record of all company equipment
  • Installs new hardware, and other items needed for networks, desktops, etc.
  • Logs, assigns, and responds to Help Desk tickets in a timely and professional manner
  • Maintains detailed notes of common issues, resolutions, and follow up information
  • Notifies company of disruptions to normal service delivery
  • Assists in coordinating movement of equipment
  • Produces details on Help Desk activity for reporting purposes

Job Knowledge and Skills
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Advanced computer skills
  • Strong technical knowledge and troubleshooting skills
  • Ability to maintain confidentiality
  • Excellent verbal and written communication skills
  • Ability to work independently, be detail oriented and organized
  • Ability to meet multiple competing deadlines
  • Prioritization skills
  • Ability to work under pressure

Education and Experience Requirements
  • High School Diploma
  • Minimum 3 years IT experience

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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