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Help Desk Assistant Jobs (NOW HIRING)

Florida Realty Elite

LHC Desk Assistant

Fort Myers, FL · On-site

$29K/mo

LHC Desk Assistants play a critical role in creating a welcoming and secure environment for residents, guests, and campus visitors. This position includes overnight and weekend shifts and requires ...

Global Channel Management, Inc.

Help DESK

Woodbridge, NJ · On-site

$18/hr

Qualifications Help desk support needs A+, N+, or any other OEM vendor certification Help desk support 1-5 years experience Provide first-level remote IT services or assist in the delivery of higher ...

Unilock Chicago, Inc

IT Help Desk Analyst

Aurora, IL · On-site

$60K - $70K/yr

We are currently hiring for a Help Desk Analyst What you'll do The Help Desk Analyst's role ... Willingness to assist other departments quickly to resolve issues * Certification by Microsoft and ...

Unilock

IT Help Desk Analyst

Aurora, IL · On-site

$60K - $70K/yr

We are currently hiring for a Help Desk Analyst What you'll do The Help Desk Analyst's role ... Willingness to assist other departments quickly to resolve issues * Certification by Microsoft and ...

The Dirks Group

Help Desk

Wausau, WI · On-site

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... Perform preventative maintenance and assist with installations and deployments * Maintain a high ...

The Dirks Group

Help Desk

Wausau, WI · On-site

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... Perform preventative maintenance and assist with installations and deployments * Maintain a high ...

The Dirks Group

Help Desk

Wausau, WI

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... Perform preventative maintenance and assist with installations and deployments * Maintain a high ...

Judi Health

Help Desk Manager

Charlotte, NC · Hybrid

Drive customer problem resolution via systemic solutions (MDM, scripting, etc.) * Assist in ... Participate in a Help Desk OnCall schedule (tentatively will be one week/month. May be more to ...

FLEXTECS LLC

Help Desk

Atlanta, GA · On-site

$18.50 - $25.25/hr

The Help Desk Analyst troubleshoots hardware and software issues, documents support activities ... Coordinate equipment replacements, upgrades, and warranty repairs. * Assist with technology refresh ...

STI

Help Desk Agent

Nashville, TN · On-site

$16.50 - $21/hr

OPS HELP DESK AGENT - ADM SVCS ASSISTANT **This is a onsite position - only candidates in middle Tennessee and able to commute to Nashville, TN regularly will be considered.** The standard work week ...

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Help Desk Assistant information

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How much do help desk assistant jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for help desk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
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Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.

WS - INTERNSHIP - IT Help Desk Assistant

University of Pikeville

Pikeville, KY • On-site

$8.75/hr

Part-time

Posted 24 days ago

Job description

IT Help Desk Assistant
Division: Academic Affairs Department: Career Pathways
Experience: Entry Level
Job Code: GL Code:
Supervisor of Student Employee(s): Brittany Mullins/ Angela Lockhart
FWS, IWS, or Grant Funded: ☒ FWS, ☒ IWS, ☒ Grant Funded
Avg. Hours/Week: ☐ 1-5, ☒ 6-10, ☒ 11-15, ☒ 16-20
Requested Start Date: 09/01/26 Term of Position: ☐ Summer, ☒ Fall, ☐ Spring
Work at the IT Helpdesk to gain hands-on experience in troubleshooting, customer service, and professional communication. Ideal for students interested in IT careers and developing practical technical support skills.
Responsibilities and Career Competencies:
  1. Work a helpdesk ticket queue. Respond, effectively communicate, and resolve issues in a timely manner - C, TW, P
  2. Assist student body with utilizing provided IT resources - C, CT
  3. Deploy, implement, and maintain endpoint devices for faculty, staff, and students - T
  4. Work independently and function in a team environment - L, TW, P
  5. Other duties as assigned -

Competencies/Skills: Communication (C), Teamwork (TW), Professionalism (P), Career & Self Development (CSD), Critical Thinking (CT), Community Transformation (CTR), Leadership (L), Technology (T)
Preferred Skills: Professionalism, patience, people-first attitude, willingness to learn new technologies and customer service skills, strong active listening, attention to detail, organizational skills, time management, written & verbal communication, team orientation, basic computer knowledge, Microsoft Word and Excel.
Computer Skills: Word, Excel, PowerPoint, Social Media and New Technology, troubleshooting hardware and software.
Work Schedule: Monday through Friday between 9am and 4pm.
Work Conditions: Heat, cold, odors/smoke, toxic agents, noise, vibrations, wetness, humidity, dust, machinery, light intensity, electrical currents.
Physical Demands: Keyboarding, reaching, stooping/kneeling, crouching/crawling, pushing/pulling/lifting/carrying up to 50 lbs, climbing, balancing.
Number of Positions: 3-4 students (120 hours total per student; average 20 hours/week)
Pay Rate: $8.75/hour
Location: Armington Learning Center, Basement #009
To Apply: Complete required sections and upload your academic schedule (and practice schedule) along with your resume.
Additional Comments: Student must work a minimum of 80 hours in the semester. Student must enroll concurrently into CVL 401: Integrated Internship Experience and successfully complete the course.
Application Notes: Resumes and applications will be reviewed to determine if you meet the required qualifications for the position. If it is determined that you meet the required qualifications, your application materials will be used to identify a top group of the most highly qualified candidates. The University of Pikeville is an equal opportunity employer committed to assembling a diverse, broadly trained faculty and staff. The University of Pikeville does not discriminate on the basis of race, ethnicity, color, sex, gender, gender identity, sexual orientation, religion, national origin, age, or disabilities in its programs, activities, hiring, or the admission of students.

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