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Help Desk Administrator Jobs in Indiana (NOW HIRING)

STI

Front Desk Receptionist

Indianapolis, IN · On-site

$14.25 - $18.50/hr

VOICEMAILS - Check the admin. email inbox for voicemail messages and forward to the appropriate ... GUESTS/VISITORS/CAMERAS - Greet guests/visitors in a courteous manner, ask to help them and direct ...

Merchants Bancorp

Systems Support Analyst

Carmel, IN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Independently maintain the help desk ticketing system, working tickets and maintaining timely ... Endpoint Administrator Associate, Microsoft 365 Administrator, Azure/Entra ID certifications, and ...

LHH US

Front Desk Coordinator

Indianapolis, IN · On-site

$20 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Monitor office inventory and help keep workplace operations running smoothly. What We're Looking ... It is unlawful in Massachusetts to require or administer a lie detector test as a condition of ...

LHH US

Front Desk Coordinator

Indianapolis, IN

$20 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Monitor office inventory and help keep workplace operations running smoothly. What We're Looking ... It is unlawful in Massachusetts to require or administer a lie detector test as a condition of ...

inKind

IT Manager

Austin, IN · On-site +1

$91K - $111K/yr

  • Medical

  • Dental

  • Vision

  • PTO

... help desk support, and lightweight office network administration. You will also support employees ... Administer the organization's identity and access management systems, including role- and group ...

MSD Martinsville Schools

Anticipate Tech Aide

Martinsville, IN

$15 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

... help desk requests; maintaining inventory and equipment records; assisting with network ... administrator. The position requires the ability to remain emotionally stable, exercise sound ...

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Showing results 41-60

All JobsHelp Desk Administrator JobsHelp Desk Administrator Jobs in Indiana

Help Desk Administrator information

See Indiana salary details

$32.8K

$53.2K

$72.8K

How much do help desk administrator jobs pay per year?

As of Aug 17, 2026, the average yearly pay for help desk administrator in Indiana is $53,213.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,300.00 and $62,800.00 per year, depending on experience, location, and employer.

What is a help desk administrator?

A help desk administrator provides support to a company and their clients, often in the technology department, by troubleshooting, diagnosing, and resolving issues with hardware, software, and computers in general. The responsibilities of this position include working efficiently while ensuring their customers have an engaging and satisfying customer experience. Daily duties include taking phone calls and responding to tickets or email assistance requests. Qualifications include an associate degree, customer service experience, and hands-on computer experience. Useful skills include proper phone etiquette, thorough knowledge of the business you’re providing troubleshooting for, and the ability to explain issues to those who are less tech-savvy. Being hired as a help desk administrator is useful experience for starting a career in IT, customer service, or business administration.

What are the key skills and qualifications needed to thrive as a help desk administrator, and why are they important?

To thrive as a Help Desk Administrator, you need strong troubleshooting abilities, knowledge of computer systems and networks, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic command-line utilities is essential. Excellent communication, patience, and customer service skills help you effectively resolve user issues and build trust. These skills and qualifications are vital for ensuring timely technical support, minimizing downtime, and maintaining smooth IT operations.

What is the difference between Help Desk Administrator vs Help Desk Technician?

AspectHelp Desk AdministratorHelp Desk Technician
CertificationsCompTIA A+, HDI-SCA, ITILCompTIA A+, HDI-SCA
Work EnvironmentOversees help desk operations, manages staff, develops policiesProvides technical support, troubleshoots user issues
ResponsibilitiesTeam management, process improvement, system oversightIssue resolution, user support, hardware/software troubleshooting

Help Desk Administrators focus on managing help desk teams and processes, while Help Desk Technicians handle direct technical support. Both roles require similar certifications and work in customer support environments, but differ in scope and responsibilities.

What does a help desk administrator do?

A Help Desk Administrator is responsible for providing technical support and troubleshooting for computer systems, software, and hardware within an organization. They respond to user inquiries, resolve IT issues either remotely or in person, and maintain records of support requests. Additionally, they may assist with setting up new equipment, managing user accounts, and ensuring that IT policies are followed. Their main goal is to minimize downtime and keep technology running smoothly for all users.

What are some common challenges faced by help desk administrators, and how can they be effectively managed?

Help Desk Administrators often encounter challenges such as managing a high volume of support tickets, handling users with varying technical skill levels, and troubleshooting complex or unfamiliar technical issues. Effective time management, clear communication, and prioritization of requests are key to addressing these challenges. Building strong documentation practices and collaborating closely with other IT team members can also streamline resolutions and reduce recurring problems, making day-to-day operations smoother and more efficient.
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Help Desk Administrator jobs near you
Infographic showing various Help Desk Administrator job openings in Indiana as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $53,213 per year, or $25.6 per hour.

Front Desk Receptionist

STI

Indianapolis, IN • On-site

$14.25 - $18.50/hr

Full-time

Re-posted 7 days ago

Job description

1.PHONES - Utilizing excellent customer service, answer agency main phone line via Ms Teams in a courteous and patient manner and transfer to appropriate staff or department using agency contact listing.
2.PHONE LOG - Calls received will be entered into a log.
3.VOICEMAILS - Check the admin. email inbox for voicemail messages and forward to the appropriate staff or department.
4.GUESTS/VISITORS/CAMERAS - Greet guests/visitors in a courteous manner, ask to help them and direct to appropriate staff or department. Those looking for Federal Homeland Security/Immigration/Citizenship you will direct them to the downtown location. Watch lobby cameras for foot traffic or suspicious visitors.
5.CONTACT LISTINGS - Maintain a current contact listing for the agency and important numbers listing.
6.PACKAGE DELIVERIES - notify appropriate contacts of any FedEx or UPS boxes dropped off at the front desk.
7.SCANNING - back up for assisting with scanning old paper files into an online electronic software system.
8.ADMINISTRATION - various administrative assistance duties as needed.
Training provided for all systems. Knowledge of MS Office recommended.

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