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Help Desk Administrator Jobs in Indiana (NOW HIRING)

Unified Group Services

Front Desk Receptionist

Anderson, IN

$13 - $16.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Established in 1996, we're a proud full-service third-party administrator (TPA) for self-funded ... Additionally, you'll help maintain office organization, complete accurate clerical documents ...

Unified Group Inc

Front Desk Receptionist

Chesterfield, IN · On-site

$12.25 - $15.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Established in 1996, we're a proud full-service third-party administrator (TPA) for self-funded ... Additionally, you'll help maintain office organization, complete accurate clerical documents ...

STI

Front Desk Receptionist

Indianapolis, IN · On-site

$14.25 - $18.50/hr

VOICEMAILS - Check the admin. email inbox for voicemail messages and forward to the appropriate ... GUESTS/VISITORS/CAMERAS - Greet guests/visitors in a courteous manner, ask to help them and direct ...

Merchants Bancorp

Systems Support Analyst

Carmel, IN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Independently maintain the help desk ticketing system, working tickets and maintaining timely ... Endpoint Administrator Associate, Microsoft 365 Administrator, Azure/Entra ID certifications, and ...

LHH US

Front Desk Coordinator

Indianapolis, IN

$20 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Monitor office inventory and help keep workplace operations running smoothly. What We're Looking ... It is unlawful in Massachusetts to require or administer a lie detector test as a condition of ...

LHH US

Front Desk Coordinator

Indianapolis, IN · On-site

$20 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Monitor office inventory and help keep workplace operations running smoothly. What We're Looking ... It is unlawful in Massachusetts to require or administer a lie detector test as a condition of ...

inKind

IT Manager

Austin, IN · On-site +1

$91K - $111K/yr

  • Medical

  • Dental

  • Vision

  • PTO

... help desk support, and lightweight office network administration. You will also support employees ... Administer the organization's identity and access management systems, including role- and group ...

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Showing results 41-60

All JobsHelp Desk Administrator JobsHelp Desk Administrator Jobs in Indiana

Help Desk Administrator information

See Indiana salary details

$32.8K

$53.2K

$72.8K

How much do help desk administrator jobs pay per year?

As of Aug 18, 2026, the average yearly pay for help desk administrator in Indiana is $53,213.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,300.00 and $62,800.00 per year, depending on experience, location, and employer.

What is a help desk administrator?

A help desk administrator provides support to a company and their clients, often in the technology department, by troubleshooting, diagnosing, and resolving issues with hardware, software, and computers in general. The responsibilities of this position include working efficiently while ensuring their customers have an engaging and satisfying customer experience. Daily duties include taking phone calls and responding to tickets or email assistance requests. Qualifications include an associate degree, customer service experience, and hands-on computer experience. Useful skills include proper phone etiquette, thorough knowledge of the business you’re providing troubleshooting for, and the ability to explain issues to those who are less tech-savvy. Being hired as a help desk administrator is useful experience for starting a career in IT, customer service, or business administration.

What does a help desk administrator do?

A Help Desk Administrator is responsible for providing technical support and troubleshooting for computer systems, software, and hardware within an organization. They respond to user inquiries, resolve IT issues either remotely or in person, and maintain records of support requests. Additionally, they may assist with setting up new equipment, managing user accounts, and ensuring that IT policies are followed. Their main goal is to minimize downtime and keep technology running smoothly for all users.

What are the key skills and qualifications needed to thrive as a help desk administrator, and why are they important?

To thrive as a Help Desk Administrator, you need strong troubleshooting abilities, knowledge of computer systems and networks, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic command-line utilities is essential. Excellent communication, patience, and customer service skills help you effectively resolve user issues and build trust. These skills and qualifications are vital for ensuring timely technical support, minimizing downtime, and maintaining smooth IT operations.

What are some common challenges faced by help desk administrators, and how can they be effectively managed?

Help Desk Administrators often encounter challenges such as managing a high volume of support tickets, handling users with varying technical skill levels, and troubleshooting complex or unfamiliar technical issues. Effective time management, clear communication, and prioritization of requests are key to addressing these challenges. Building strong documentation practices and collaborating closely with other IT team members can also streamline resolutions and reduce recurring problems, making day-to-day operations smoother and more efficient.

What is the difference between Help Desk Administrator vs Help Desk Technician?

AspectHelp Desk AdministratorHelp Desk Technician
CertificationsCompTIA A+, HDI-SCA, ITILCompTIA A+, HDI-SCA
Work EnvironmentOversees help desk operations, manages staff, develops policiesProvides technical support, troubleshoots user issues
ResponsibilitiesTeam management, process improvement, system oversightIssue resolution, user support, hardware/software troubleshooting

Help Desk Administrators focus on managing help desk teams and processes, while Help Desk Technicians handle direct technical support. Both roles require similar certifications and work in customer support environments, but differ in scope and responsibilities.

More about Help Desk Administrator jobs

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For Help Desk Administrator jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Help Desk Administrator jobs in Indiana look for?

The top searched job categories for Help Desk Administrator jobs in Indiana are:

What cities in Indiana are hiring for Help Desk Administrator jobs?

Cities in Indiana with the most Help Desk Administrator job openings:

What are popular job titles related to Help Desk Administrator jobs in IN?

For Help Desk Administrator jobs in IN, the most frequently searched job titles are:

Help Desk Administrator jobs near you
Infographic showing various Help Desk Administrator job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $53,213 per year, or $25.6 per hour.

Front Desk Receptionist

Unified Group Services

Anderson, IN

$13 - $16.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

The Front Desk Receptionist is often the first person people see or talk to when they visit/call a business, and they truly set the tone for the entire experience. It's an important role, which is why our team at Unified Group Services is looking for the right communicative, collaborative problem solver to join our Anderson, IN office full-time! If you think it could be you, keep reading to learn more.


WHAT'S IN IT FOR YOU?

  • Health, dental, and vision insurance
  • 401(k) with company match
  • Education assistance
  • Employee assistance program
  • PTO
  • Growth opportunities
  • HSA/FSA
  • Life insurance
  • Short- and long-term disability coverage
  • Wellness programs
  • Sponsored health clinic
  • Company parties

Plus, our Front Desk Receptionist earns competitive hourly pay that reflects qualifications and experience!


HOW WE MAKE A DIFFERENCE

At Unified Group Services, we take care of the customer, and then some! Established in 1996, we're a proud full-service third-party administrator (TPA) for self-funded group health insurance plans. Our mission is centered on you-whether you're a customer or a team member-because we believe that great service starts with a great culture. We empower our customers with innovative programs, cutting-edge technology, and trusted partnerships that help control healthcare costs while ensuring access to top-tier benefits. Every service we deliver is backed by a professional, experienced team that provides personal attention with speed and care. We don't just talk about our values-we live them, training every employee to uphold the principles that have guided us from the beginning. If you're looking to join a company where your work truly makes a difference, Unified Group Services is the place to be.


WHAT DO YOU NEED?

  • Experience managing a high volume of phone calls
  • Clear, effective, and professional communication skills
  • Time management skills for efficiently multitasking in a bustling office environment - a bonus!

AN AVERAGE DAY AS OUR FRONT DESK RECEPTIONIST

Standard office hours are 8:00 am to 5:00 pm, Monday through Friday.

When customers call or visit the office, you're the friendly person who warmly greets them and helps them out with whatever they need! Armed with a positive and upbeat attitude, you'll provide callers and visitors with exceptional customer service as well as support efficient clerical and administrative activities.

You'll handle a high volume of phone calls, answer callers' questions, and direct calls to the appropriate person or team. Additionally, you'll help maintain office organization, complete accurate clerical documents, properly process and distribute incoming mail, and handle additional tasks as assigned. You'll be at the heart of our daily operations, making a positive difference for customers and coworkers!


READY TO GET STARTED?

If you have a great attitude and a helpful spirit, we want you as our Front Desk Receptionist! Join our team by completing our short initial application today.


Must have the ability to pass a Background Check and Drug Screening.

Apply