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Help Desk Administrator Jobs in Indiana (NOW HIRING)

Viant

IT Administrator

Fort Wayne, IN · On-site

Tasked with managing IT help desk requests to ensure prompt and effective communication, as well as ... system administrator experience is required * 4-6 years of diversified experience in a ...

Choices

Software Developer 1

Indianapolis, IN · On-site

$65K - $67K/yr

... administrator tier 2 with escalation issues. * Provides support for all Information Services help desk support tickets that will include anything IS has developed such as internal websites.

Ren

Service Desk Technician

Indianapolis, IN · On-site

... helping install networking equipment. * Provide initial triage work on user issues to clearly ... Administer user account provisioning, processing, and troubleshooting. * Advise peers and service ...

SHEPHERD FINANCIAL

Office Administrator

Carmel, IN · On-site

$17 - $23.50/hr

Our mission is helping people and companies thrive through empowered financial solutions. For ... Beyond the front desk, the Office Administrator provides exceptional customer service and day-to ...

SHEPHERD FINANCIAL

Office Administrator

Carmel, IN

$17 - $23.50/hr

Our mission is helping people and companies thrive through empowered financial solutions. For ... Beyond the front desk, the Office Administrator provides exceptional customer service and day-to ...

Ren

Service Desk Technician

Indianapolis, IN · On-site

... helping install networking equipment. * Provide initial triage work on user issues to clearly ... Administer user account provisioning, processing, and troubleshooting. * Advise peers and service ...

Shepherd Financial

Office Administrator

Carmel, IN · On-site

$17 - $23.50/hr

Our mission is helping people and companies thrive through empowered financial solutions. For ... Beyond the front desk, the Office Administrator provides exceptional customer service and day-to ...

STI

Front Desk Receptionist

Indianapolis, IN · On-site

$14.25 - $18.50/hr

VOICEMAILS - Check the admin. email inbox for voicemail messages and forward to the appropriate ... GUESTS/VISITORS/CAMERAS - Greet guests/visitors in a courteous manner, ask to help them and direct ...

Merchants Bancorp

Systems Support Analyst

Carmel, IN · On-site

Independently maintain the help desk ticketing system, working tickets and maintaining timely ... Endpoint Administrator Associate, Microsoft 365 Administrator, Azure/Entra ID certifications, and ...

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Showing results 21-40

All JobsHelp Desk Administrator JobsHelp Desk Administrator Jobs in Indiana

Help Desk Administrator information

See Indiana salary details

$32.8K

$53.2K

$72.8K

How much do help desk administrator jobs pay per year?

As of Jul 28, 2026, the average yearly pay for help desk administrator in Indiana is $53,213.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,300.00 and $62,800.00 per year, depending on experience, location, and employer.

What Is a Help Desk Administrator?

A help desk administrator provides support to a company and their clients, often in the technology department, by troubleshooting, diagnosing, and resolving issues with hardware, software, and computers in general. The responsibilities of this position include working efficiently while ensuring their customers have an engaging and satisfying customer experience. Daily duties include taking phone calls and responding to tickets or email assistance requests. Qualifications include an associate degree, customer service experience, and hands-on computer experience. Useful skills include proper phone etiquette, thorough knowledge of the business you’re providing troubleshooting for, and the ability to explain issues to those who are less tech-savvy. Being hired as a help desk administrator is useful experience for starting a career in IT, customer service, or business administration.

What are the key skills and qualifications needed to thrive as a Help Desk Administrator, and why are they important?

To thrive as a Help Desk Administrator, you need strong troubleshooting abilities, knowledge of computer systems and networks, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic command-line utilities is essential. Excellent communication, patience, and customer service skills help you effectively resolve user issues and build trust. These skills and qualifications are vital for ensuring timely technical support, minimizing downtime, and maintaining smooth IT operations.

What is the difference between Help Desk Administrator vs Help Desk Technician?

AspectHelp Desk AdministratorHelp Desk Technician
CertificationsCompTIA A+, HDI-SCA, ITILCompTIA A+, HDI-SCA
Work EnvironmentOversees help desk operations, manages staff, develops policiesProvides technical support, troubleshoots user issues
ResponsibilitiesTeam management, process improvement, system oversightIssue resolution, user support, hardware/software troubleshooting

Help Desk Administrators focus on managing help desk teams and processes, while Help Desk Technicians handle direct technical support. Both roles require similar certifications and work in customer support environments, but differ in scope and responsibilities.

What does a helpdesk administrator do?

A help desk administrator manages and supports an organization's IT help desk, troubleshooting hardware, software, and network issues for users. They often use ticketing systems, provide technical assistance, and ensure timely resolution of problems to maintain operational efficiency.

What does a Help Desk Administrator do?

A Help Desk Administrator is responsible for providing technical support and troubleshooting for computer systems, software, and hardware within an organization. They respond to user inquiries, resolve IT issues either remotely or in person, and maintain records of support requests. Additionally, they may assist with setting up new equipment, managing user accounts, and ensuring that IT policies are followed. Their main goal is to minimize downtime and keep technology running smoothly for all users.

What are some common challenges faced by Help Desk Administrators, and how can they be effectively managed?

Help Desk Administrators often encounter challenges such as managing a high volume of support tickets, handling users with varying technical skill levels, and troubleshooting complex or unfamiliar technical issues. Effective time management, clear communication, and prioritization of requests are key to addressing these challenges. Building strong documentation practices and collaborating closely with other IT team members can also streamline resolutions and reduce recurring problems, making day-to-day operations smoother and more efficient.

Is AI replacing IT's help desk?

Help Desk Administrators play a key role in providing technical support and troubleshooting. While AI tools can automate routine tasks and improve efficiency, they are designed to assist rather than replace human support, and the role often requires critical thinking and customer service skills that AI cannot fully replicate.

Is getting a helpdesk job hard?

Securing a help desk administrator position can be challenging but manageable with relevant technical skills, such as knowledge of operating systems, troubleshooting, and customer service. Candidates often need certifications like CompTIA A+ and experience with ticketing systems, but the difficulty varies based on the job market and individual qualifications.

Are help desk jobs still in demand?

Help desk administrator roles remain in demand as organizations continue to rely on IT support for troubleshooting, system maintenance, and user assistance. These jobs often require knowledge of ticketing systems, remote support tools, and basic networking skills, with demand expected to grow alongside increased reliance on technology in workplaces.
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Help Desk Administrator jobs near you
Infographic showing various Help Desk Administrator job openings in Indiana as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 12% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $53,213 per year, or $25.6 per hour.
IT Administrator

IT Administrator

Viant

Fort Wayne, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

We're a company of agile, customer-oriented individuals with a shared commitment to integrity, servant leadership, and teamwork. Our associates take pride and ownership in their work, and innovate to provide the highest quality, life-enhancing medical technology in the world. Together, We're in It for Life.
About our site:
Our Fort Wayne facility combines precision machining and assembly capabilities to deliver high-quality medical device components and finished products.
About the role:
As an IT Administrator - IT Operations, you will take charge and provide decisive technical leadership and unwavering support to your assigned site(s). This dynamic role demands expertise across several IT domains, including System Administration, Networking, Technical Support (Break/Fix), Project Management, and Business Analysis. You will drive IT projects forward, spearhead continuous improvement initiatives, and actively collaborate with the Viant site leadership team to maximize the strategic use of technological resources.
You will be instrumental in positioning your site to overcome future IT challenges, leveraging your robust technical expertise to craft and deploy innovative solutions that guarantee reliability and scalability. By aligning IT operations seamlessly with business objectives, your efforts will ensure the uninterrupted manufacturing of medical devices.
Additionally, you will engage with every department within Viant, building meaningful connections and expanding your professional horizons through diverse interactions and projects. As a key member of the Viant IT team, you will embody and champion Viant values, operating with integrity, accountability, and an unwavering commitment to excellence. Your leadership and contributions will be pivotal to the success and advancement of Viant.
Responsibilities:
  • Act in alignment with the core values of the company, demonstrating agility, teamwork, leadership, ownership, customer focus, and integrity in all actions.
  • Provide support outside regular working hours to ensure ongoing IT Support and address urgent issues. when required to support business operations.
  • Collaborate closely with site operations and business leaders to develop and uphold effective processes and procedures.
  • Engage actively in company-wide and site-specific projects aimed at continuous improvement of processes.
  • Provide administrative support and maintenance for Microsoft 365 applications, including Teams, OneDrive, Exchange, and SharePoint, ensuring optimal functionality and user experience.
  • Oversee and maintain the Entra Admin and Active Directory environment, focusing on tasks such as user and group management, as well as implementing and managing security and group policies.
  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
  • Responsible for installing, configuring, maintaining, and repairing workstations, laptops, peripherals, and site IT resources, including software, UPS systems, printers, and copiers.
  • Track individual and site IT performance metrics to identify areas for improvement and recommend solutions to optimize efficiency in service support and delivery processes.
  • Tasked with managing IT help desk requests to ensure prompt and effective communication, as well as timely resolutions.
  • Create and maintain documentation of procedures, knowledge bases, policy documents and configurations well-maintained and up to date and alignment with the Viant IT standards.
  • Oversee IT procurement and inventory for hardware, software, peripherals, and related supplies.
  • Enhance endpoint security by monitoring vulnerabilities and applying relevant patches and updates effectively.
  • Identify and recommend system, hardware and software improvements/upgrades.
  • Maintain knowledge of Viant corporate IT policies and Viant privacy policies.
  • Report any security incident or suspected security incident to the Viant Security Incident Response Team.
  • All other duties as assigned.

Knowledge/Education:
  • Associates Degree in Computer Science or other technical field is required
  • Bachelor's Degree in Computer Science or other technical field is preferred

Job Experience:
  • 4-6 years of system administrator experience is required
  • 4-6 years of diversified experience in a manufacturing environment is preferred
  • 2-3 years in medical environment is preferred

Skills/Competencies:
  • Excellent communication skills, both written and verbal are required in English, with the proficiency to collaborate and engage with stakeholders at all levels.
  • Ability to work effectively in a fast-paced team environment as well as independently.
  • Resourcefulness in handling unexpected challenges.
  • Must have excellent time management skills with the ability to work independently with little supervision.
  • Highly self-motivated, enthusiastic who has the ability to understand and take the "big picture" into account
  • Strong aptitude for working with technology, ability to learn and absorb new technologies quickly.
  • Proven capability in managing multiple tasks simultaneously and prioritizing time efficiently.
  • Demonstrated understanding of fundamental critical thinking concepts, with a proven ability to apply these principles to effective problem solving.
  • Proven documentation skills including policies and procedures.
  • Pro-active in identifying potential issues with a proposed process or systems change.
  • Hands on experience installing IT hardware, peripherals and software.
  • Skilled with Windows operating systems, Entra/Active Directory, Intune, O365 applications such as OneDrive, SharePoint, Teams etc.
  • Intermediate Knowledge in Backup solutions, MSP360, is a plus.
  • Basic Knowledge of cloud storage services, Wasabi & AWS preferred.
  • Knowledge with VoIP systems, particularly 3CX is a plus.
  • Knowledge in TCP/IP, DNS, DHCP, VPN, VLAN's, and wireless networks.
  • Knowledge of VMWare virtualized environment.
  • Understanding of compliance and security standards.
  • Understand and provide support to ensure compliance with external audits from customers, vendors, and the FDA.
  • Knowledge in Cisco Meraki and UNIFI switching is a plus.
  • Knowledge in Endpoint Central is a plus.

Travel:
  • Up to 25% of the time or as needed.

Physical Requirements:
  • Work in an office environment with varying amounts of walking, sitting, standing, twisting, and turning.
  • Long periods of time working on a computer, using hands and fingers extensively.
  • Able to lift 15 pounds, bending, lifting on occasion.

Benefits:
  • New employees are eligible for the following benefits effective date of hire!
  • Medical, dental, and vision benefits
  • Company-paid life insurance and disability benefits
  • Generous Paid time off and 10 paid Holidays
  • 401k Plan with Company Match
  • Tuition Reimbursement
  • Voluntary Universal Life and Long-Term Care
  • Voluntary Legal Plan
  • Pet Insurance
  • Home Ownership Program

Viant is a global medical device design and manufacturing services provider that partners and innovates with customers to provide the highest quality, life enhancing medical devices. We do this through our depth and breadth of capabilities, end-to-end integration, technical expertise, and relentless focus on our customers and on operational excellence. With nearly 6,000 associates across 24 locations worldwide, we offer a unique combination of small-company service and attention with big-company resources. For more information, visit viantmedical.com or follow us on LinkedIn.
Viant provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Viant complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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