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Help Desk Jobs (NOW HIRING)

Key Technical Resources Inc

Help Desk

Alpharetta, GA · On-site

$19.50 - $26.25/hr

The Help Desk Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or ...

Global Channel Management, Inc.

Help DESK

Woodbridge, NJ · On-site

$18/hr

Qualifications Help desk support needs A+, N+, or any other OEM vendor certification Help desk support 1-5 years experience Provide first-level remote IT services or assist in the delivery of higher ...

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Company Description 5 immediate Help Desk and Desktop Support openings with Securities Exchange Commission in D.C. Seeking candidates from entry level to five years experience. Provide technical ...

STI

Help Desk

Trenton, NJ · On-site

$20 - $27/hr

Help Desk (Data Entry) Location: Trenton, NJ 08625 Duration: Long Term • Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications. • ...

Avani Technology Solutions, Inc.

Help Desk

Austin, TX · On-site

$19.75 - $26.75/hr

Help Desk Location: 4200 Smith School Road, Austin, Texas 78744 Duration: 5+ months * The contractor will be work in the Agency's Help Desk and receive calls for assistance relating to the ...

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Company Description 5 immediate Help Desk and Desktop Support openings with Securities Exchange Commission in D.C. Seeking candidates from entry level to five years experience. Provide technical ...

Infojini Inc

HELP DESK

Washington, DC

$23.25 - $31.75/hr

We offer an excellent compensation package Title : 1st Shift Help Desk Analyst (Shift from 7am to 3.30pm) Location: Washington, DC (locals only) Duration: 12 months contract position Client : Direct ...

Millennium Software, Inc.

Help Desk

Independence, OR · On-site

$19.25 - $26.25/hr

For our Detroit based client we require a Help Desk consultant to work onsite in Independence (near Salem, OR. Experience doing government of public sector project is preferred.

The Dirks Group

Help Desk

Wausau, WI · On-site

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with critical uptime requirements. This role is responsible for responding to service desk requests ...

The Dirks Group

Help Desk

Wausau, WI · On-site

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with critical uptime requirements. This role is responsible for responding to service desk requests ...

The Dirks Group

Help Desk

Wausau, WI · On-site

$21.50 - $29/hr

The Help Desk Technician will work from The Dirks Group office and provide primarily remote support to clients from our office location . The Help Desk Technician at The Dirks Group provides ...

Indotronix International Corporation

Help Desk

Atlanta, GA · On-site

$25 - $27/hr

Help Desk Pay Rate Range: $25-$27.50/hr on W2 Location: Atlanta, GA 30329 Duration: 12+ Months Working Model: Onsite # of Openings:2 Description: * Under general supervision, provides assistance to ...

FastTek

Help Desk

Detroit, MI

$19.75 - $26.75/hr

Help Desk #1062285 Position Summary: As a significant member of the Technology Division's Client Services team, the Technical Client Service Specialist will serve as the first point of contact for ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

IT Help Desk Manager Department: Information Technology Reports To: Vice President of Information Technology Location: Waterloo, Iowa Work Arrangement: Full-Time, On-Site FLSA Status: Exempt Position ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

IT Help Desk Manager Department: Information Technology Reports To: Vice President of Information Technology Location: Waterloo, Iowa Work Arrangement: Full-Time, On-Site FLSA Status: ExemptPosition ...

3ME Consulting, Inc.

Help Desk Specialist

Hialeah, FL · On-site

Help Desk SpecialistOne of our clients located in Hialeah, FL is searching for a Help Desk Specialist. The Help Desk Specialist will be responsible for providing technical assistance and support ...

Real Soft Inc

Be Seen First

Help Desk Analyst

Philadelphia, PA · On-site

$30/hr

Help Desk Analyst Location: Onsite (5 Days/Week) Interview Process: 1st Round - Microsoft Teams | 2nd Round - In-Person Employment Type: Contract Position Summary We are seeking a Help Desk Analyst ...

3ME Consulting, Inc.

Help Desk Specialist

Hialeah, FL · On-site

Help Desk SpecialistOne of our clients located in Hialeah, FL is searching for a Help Desk Specialist. The Help Desk Specialist will be responsible for providing technical assistance and support ...

nLeague Services

Help Desk

Conyers, GA · On-site

$15 - $19/hr

Job Id: 809654 Help Desk Location: 2206 East View Parkway Conyers, GA 30013 Client: GA DDS Duration: 12+ Months *This position is located at DDS Headquarters in Conyers, Georgia* *MUST have Call ...

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HELP DESK information

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$12

$23

$33

How much do help desk jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about HELP DESK jobs

What cities are hiring for Help Desk jobs?

Cities with the most Help Desk job openings:

What are the most commonly searched types of Help Desk jobs?

The most popular types of Help Desk jobs are:

What states have the most Help Desk jobs?

States with the most job openings for Help Desk jobs include:

What job categories do people searching Help Desk jobs look for?

The top searched job categories for Help Desk jobs are:

HELP DESK jobs near you
Infographic showing various Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk

Key Technical Resources Inc

Alpharetta, GA • On-site

$19.50 - $26.25/hr

Other

Re-posted 12 days ago

Job description

The Help Desk Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or email. We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.

Responsibilities for Help Desk Technician

Manage Help Desk tickets in a timely manner

Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are resolved

Document customer interactions

Resolve customer reported issues