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Franchise Operations Manager Jobs (NOW HIRING)

Playa Bowls

Franchise Operational Consultant

Durham, NC · On-site

$75K - $85K/yr

... operations experience preferred * Proficient in Google Suite, FranConnect (Franchise Management ... Software), and Microsoft Office for collaboration and communication * Ability to build strong ...

Playa Bowls

Franchise Operational Consultant

Durham, NC · On-site

$75K - $85K/yr

... operations experience preferred * Proficient in Google Suite, FranConnect (Franchise Management ... Software), and Microsoft Office for collaboration and communication * Ability to build strong ...

Playa Bowls

Franchise Operational Consultant

Atlanta, GA · On-site

$75K - $85K/yr

... operations experience preferred * Proficient in Google Suite, FranConnect (Franchise Management ... Software), and Microsoft Office for collaboration and communication * Ability to build strong ...

Playa Bowls

Franchise Operational Consultant

Atlanta, GA · On-site

$75K - $85K/yr

... operations experience preferred * Proficient in Google Suite, FranConnect (Franchise Management ... Software), and Microsoft Office for collaboration and communication * Ability to build strong ...

TWO MEN AND A TRUCK®

Operations Manager

Warwick, RI

This is accomplished primarily through: training and motivating franchise employees; controlling costs; managing daily franchise operations; and consistently exceeding customer expectations. What You ...

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How much do franchise operations manager jobs pay per year?

As of May 28, 2026, the average yearly pay for franchise operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Franchise Operations Manager, and why are they important?

To excel as a Franchise Operations Manager, you need expertise in business management, franchise operations, and experience in the food, retail, or service industry, often supported by a relevant bachelor's degree. Familiarity with point-of-sale (POS) systems, franchise management software, and compliance regulations is essential, along with certifications like CFE (Certified Franchise Executive) being advantageous. Strong leadership, problem-solving, and communication skills help manage franchisees and drive operational excellence. These competencies are vital for maintaining brand standards, ensuring profitable franchise performance, and fostering effective collaboration across diverse teams.

What are the main challenges faced by a Franchise Operations Manager when supporting multiple franchise locations?

One of the primary challenges for a Franchise Operations Manager is maintaining consistent brand standards and operational procedures across diverse franchise locations. This role often requires balancing the needs and personalities of different franchisees while ensuring compliance with company guidelines. Effective communication, regular site visits, and tailored support are essential to address operational issues and help franchisees succeed. Additionally, managing performance metrics and providing ongoing training can be demanding but are crucial for network-wide success.

What are Franchise Operations Managers?

Franchise Operations Managers are professionals responsible for overseeing the daily operations and performance of franchise locations within a company. They ensure that franchisees follow company standards, policies, and procedures, and provide support in areas such as marketing, training, and compliance. Their role often includes conducting site visits, offering operational guidance, and helping franchise owners improve profitability and customer satisfaction. They act as a vital link between the franchisor and individual franchisees, ensuring consistent brand quality and smooth business operations.

What is the difference between Franchise Operations Manager vs Franchise Business Consultant?

AspectFranchise Operations ManagerFranchise Business Consultant
Primary RoleOversees daily franchise operations, ensures compliance, and manages franchise performanceProvides strategic advice, training, and support to franchisees to improve business performance
Work EnvironmentIn-house at franchise headquarters or regional officesOften travels to franchise locations or works remotely with franchisees
Required CredentialsBusiness management experience, industry-specific knowledge, possibly certifications in operations or franchise managementBusiness or industry expertise, consulting experience, strong communication skills

While both roles support franchise success, the Franchise Operations Manager focuses on managing daily operations and compliance, whereas the Franchise Business Consultant provides strategic guidance and support to franchisees to enhance their business performance.

More about Franchise Operations Manager jobs
What cities are hiring for Franchise Operations Manager jobs? Cities with the most Franchise Operations Manager job openings:
What are the most commonly searched types of Franchise Operations jobs? The most popular types of Franchise Operations jobs are:
What states have the most Franchise Operations Manager jobs? States with the most job openings for Franchise Operations Manager jobs include:
What job categories do people searching Franchise Operations Manager jobs look for? The top searched job categories for Franchise Operations Manager jobs are:
Franchise Operations Manager jobs near you
Infographic showing various Franchise Operations Manager job openings in the United States as of May 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 100% In-person job distribution, with an average salary of $63,456 per year, or $30.5 per hour.
Franchise Operational Consultant

Franchise Operational Consultant

Playa Bowls

Durham, NC • On-site

$75K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Playa Bowls rating

5.3

Company rating: 5.3 out of 10

Based on 97 frontline employees who took The Breakroom Quiz

46th of 104 rated fast food restaurants

Job description

ABOUT THE COMPANY

Playa Bowls is New Jersey's Original Acai Shop, and our mission is to bring superfruit bowls to the masses using only the freshest, highest quality ingredients while providing a fantastic in-store brand experience. What began as a pair of blenders, a patio table, and a fridge has flourished into a 300+ unit operator and franchisor of the leading fast casual restaurant concept. Playa Bowls added 85 shops in 2025 and are on target to add 90+ new locations in 2026. Our continued rapid growth has created the opportunity for an individual who will help us with continuing to grow our brand!

WHAT WE OFFER

  • Competitive Compensation: Playa Bowls offers competitive base compensation & incentive bonus plan, and eligibility to participate in our annual performance review program, a direct reward for driving success and growth!
  • Comprehensive Benefits Package: Playa Bowls offers a robust benefits package, including Medical, Dental, Vision, Flexible Hybrid-Remote Work Environment, Domestic Partner Benefits, Spouse & Children Benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), 401(k) with company match, Employer-Paid Life & AD&D Insurance and Short-Term Disability, Paid Time Off, Paid Holidays, Flight/hotels paid for, Mileage Reimbursement, Cell Phone Stipend, Company Credit Card provided and more!
  • Advancement Opportunities: Our Playa Bowls training program will allow you to develop your skills and grow in your career!
  • Vibrant Work Culture: We bring the energy every day with a dynamic, collaborative environment where positivity, teamwork, and fun are part of the experience—dancing, smiling, and good vibes encouraged!
  • Playa Discounts: If an employee is working, they receive 50% off and one free bowl during their shift & if they're not working, they receive 30% off! Win-win!

WHO YOU ARE

The Operational Consultant (South Florida) is a vital member of the Franchise Operations team and reports directly to the Vice President of Franchise Operations. The Operational Consultant is responsible for supporting and overseeing a designated portfolio of new and existing franchisees and licensees, ensuring alignment with Playa Bowls’ brand standards and operational best practices. Acting as a Brand Ambassador, business liaison, coach, and mentor, this individual plays a key role in driving operational excellence across the franchise network. Key responsibilities include evaluating and enhancing operational processes to improve efficiency, profitability, and customer satisfaction. The Operational Consultant will deliver strategic business insights and ensure brand compliance through clear, timely communication and hands-on support. This role demands a deep understanding of business operations, strong analytical and problem-solving capabilities, and effective conflict resolution and time management skills. The ideal candidate will build and maintain meaningful relationships grounded in mutual trust, empathy, and respect while collaborating closely with franchise owners, leadership, and the Playa Bowls Support Team.

WHAT YOU’LL DO

Operational Analysis and Improvement

  • Achieve/exceed the operations and business performance goals for your Franchisee portfolio as established by the Playa Bowls Executive Team and your Franchise Operations Director.
  • Develop a plan to coach Franchisees, through regular check-ins and follow ups prioritizing & aligning areas of improvement with Franchisees to drive unit economics, sales, profitability, and shop/network growth, while delivering a safe and consistent brand experience.
  • Conduct routine evaluations of current brand standards and operational process execution to identify inefficiencies, targeted areas of improvement and best practices influencing Franchisees to create and complete action plans to drive the business fostering improved overall unit level performance.
  • Develop strategies & recommendations for efficient inventory & labor management.
  • Routinely monitor Playa Bowls key performance indicators (KPIs) and Franchisee P&L’s to track progress, make necessary adjustments and prioritize Franchisee and shop team communication and visits

Training and Development

  • Partner with Ops Services and Learning & Development to create training materials and conduct training sessions for Franchisees and Management on best operational practices.
  • Support new shop openings aligning with the Franchisee, Construction Manager and New Shop Opening team; monitor key milestones and hold the Franchisee accountable through completion ensuring they are set up for success meeting all Playa Bowls brand specifications and standards.
  • Provide support during all remodels and new store openings ensuring the Franchisee is set up to achieve their day 1, 7, 30, 60, 90 day and beyond post-opening/re-opening sales, profitability and guest satisfaction goals.
  • Collaborate with Ops Services & Marketing to facilitate & lead all new product, system and procedure rollouts and implementations.

Customer Experience

  • Evaluate customer feedback to identify areas for improvement in customer service and product quality and drive action plans to remedy and improve.
  • Collaborate with Ops Services & Marketing providing solutions and best practices that enhance the Playa Bowls team and customer experience.

Brand Standards Compliance and Safety

  • Ensure all Franchisees, management and team members are knowledgeable about health and safety regulations, food handling procedures, and customer service standards.
  • Ensure compliance with local, state, and federal regulations, including health and safety codes.
  • Execute the Playa Bowls consumer contact escalation process and crisis management process with care, due diligence and urgency to ensure all incidents are cured timely.
  • Conduct routine Retail Food Safety & Sanitation Assessments ensuring compliance.

Business Planning & Communication

  • Facilitate Annual Planning and Franchise Business Review process with Franchisees to assess performance based on previous goals and commitments, and to align on future goals and commitments.
  • Facilitate communications between Franchisee and applicable cross-functional partners based on Franchisee’s individual goals and opportunities in pursuit of a safe and consistent brand experience, same-store growth, and preparations for unit growth.
  • Participate and work “as needed” with the Ops Services & Field Marketing Team on updates for operations initiatives and new marketing product and promotion shop team readiness and rollouts.
  • Monitor and support the execution of local, market and regional marketing plans ensuring shop readiness, brand compliance and consistent execution.
  • Provide written communication to Franchisees / Licensees, in a timely manner regarding visits and evaluations.

Administration

  • Complete annual business forecasting and budgets for area of responsibility.
  • Ensure the effective use of G&A expenses within parameters set by Director.
  • Complete all responsible administrative functions and requirements of the position in a timely manner including but not limited to Franchisee visit documentation within 24 hours, mileage reimbursement, expense report completion, timely travel planning securing the most competitive rates etc.

WHAT YOU’LL BRING

  • Bachelor’s degree or equivalent work experience required
  • 3-5 years’ relevant experience; previous experience in a multi-unit business environment
  • Franchise/License operations experience preferred
  • Proficient in Google Suite, FranConnect (Franchise Management Software), and Microsoft Office for collaboration and communication
  • Ability to build strong working relationships with Franchisees and community partnerships
  • Demonstrated ability and experience to consult with and influence Franchisees/ Licensees.
  • Advanced knowledge of consultative approaches and experience guiding leaders to make solid business decisions
  • Strong business acumen skills with the ability to plan and set clear priorities to achieve business objectives
  • Ability to work independently and adapt to changing environments
  • Excellent communication skills; both written and oral, as well as listening skills
  • Ability to multi-task, have strong organization skills, and be detail oriented
  • Proven ability to manage conflict and change management
  • Personality traits include passion for our business and brands, strong follow up, empathy, and commitment

WORK CONDITIONS

  • Travel up to 75% as needed or required for restaurant visitation, scheduled meetings, or company functions, otherwise work is completed in a home office setting
  • Must be available to work weekends
  • Must be 21 years of age to comply with state age travel requirements

MISSION

Inspire and support our communities one bowl at a time.

VALUES

Real Deal. Playa Passion. Powerhouse. Big Wave Chaser. Dawn Patrol


“Playa Bowls is an equal opportunity employer and all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.”



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