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Franchise Operations Manager Jobs in Massachusetts

Pembroke & Co., Inc.

Operations Manager

Boston, MA · On-site

$85K - $100K/yr

A B2B services company that partners with franchise and multi-unit operators to reduce loss and ... The Manager, Operations leads the day-to-day execution of the operations function, ensuring client ...

Pembroke & Co., Inc.

Operations Manager

Boston, MA · On-site

$90 - $120/hr

A B2B services company that partners with franchise and multi-unit operators to reduce loss and ... The Manager, Operations leads the day-to-day execution of the operations function, ensuring client ...

Pembroke & Co., Inc.

Operations Manager

Boston, MA · On-site

$85K - $100K/yr

A B2B services company that partners with franchise and multi-unit operators to reduce loss and ... The Manager, Operations leads the day-to-day execution of the operations function, ensuring client ...

Pembroke & Co., Inc.

Operations Manager

Boston, MA · On-site

$85K - $100K/yr

A B2B services company that partners with franchise and multi-unit operators to reduce loss and ... The Manager, Operations leads the day-to-day execution of the operations function, ensuring client ...

SERVPRO Team JRF

Restoration Operations Manager

Salem, MA · On-site

$100K - $125K/yr

Own the P&L for all Team JRF franchise locations in NH, with direct accountability for revenue ... The Restoration Operations Manager is directly responsible for tracking, analyzing, and driving ...

Fish Window Cleaning

Operations Manager

Hopedale, MA · On-site

$20 - $25/hr

Bonus based on performance • Manage daily production, including scheduling and distribution of ... Fish Window Cleaning is a franchise. All Fish Window Cleaning locations are independently owned ...

Hook & Reel

Restaurant Operations Manager

Revere, MA

$56K - $69K/yr

This Restaurant Operations Manager position requires an individual who is highly organized, adept ... Maintain clear, consistent communication with the Franchise Partner regarding daily operations ...

Hook & Reel

Restaurant Operations Manager

Revere, MA · On-site

$56K - $69K/yr

This Restaurant Operations Manager position requires an individual who is highly organized, adept ... Maintain clear, consistent communication with the Franchise Partner regarding daily operations ...

Goddard Systems

Business Franchise Consultant

Boston, MA · On-site

GSL manages The Goddard School franchise system, supporting approximately 675+ schools across the ... Responsibilities Financial & Operational Consulting * Conduct financial and educational analysis to ...

The Goddard School

Business Franchise Consultant

Boston, MA · On-site

$85 - $115/hr

GSL manages The Goddard School franchise system, supporting approximately 675+ schools across the ... Conduct structured operational assessments and audits to evaluate school performance against system ...

Five Star Franchising LLC

MA · On-site

$55 - $70/hr

Mosquito Shield is seeking a Franchise Business Coach to join our Operations team. * This role ... Ability to manage multiple priorities in a fast-paced environment. * Strong attention to detail and ...

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Franchise Operations Manager information

See Massachusetts salary details

$33.9K

$69.3K

$129.4K

How much do franchise operations manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for franchise operations manager in Massachusetts is $69,302.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,800.00 and $84,600.00 per year, depending on experience, location, and employer.

What is a franchise operations manager?

Franchise Operations Managers are professionals responsible for overseeing the daily operations and performance of franchise locations within a company. They ensure that franchisees follow company standards, policies, and procedures, and provide support in areas such as marketing, training, and compliance. Their role often includes conducting site visits, offering operational guidance, and helping franchise owners improve profitability and customer satisfaction. They act as a vital link between the franchisor and individual franchisees, ensuring consistent brand quality and smooth business operations.

What are the key skills and qualifications needed to thrive as a franchise operations manager?

To excel as a Franchise Operations Manager, you need expertise in business management, franchise operations, and experience in the food, retail, or service industry, often supported by a relevant bachelor's degree. Familiarity with point-of-sale (POS) systems, franchise management software, and compliance regulations is essential, along with certifications like CFE (Certified Franchise Executive) being advantageous. Strong leadership, problem-solving, and communication skills help manage franchisees and drive operational excellence. These competencies are vital for maintaining brand standards, ensuring profitable franchise performance, and fostering effective collaboration across diverse teams.

What are the main challenges faced by a franchise operations manager when supporting multiple franchise locations?

One of the primary challenges for a Franchise Operations Manager is maintaining consistent brand standards and operational procedures across diverse franchise locations. This role often requires balancing the needs and personalities of different franchisees while ensuring compliance with company guidelines. Effective communication, regular site visits, and tailored support are essential to address operational issues and help franchisees succeed. Additionally, managing performance metrics and providing ongoing training can be demanding but are crucial for network-wide success.

What is the difference between Franchise Operations Manager vs Franchise Business Consultant?

AspectFranchise Operations ManagerFranchise Business Consultant
Primary RoleOversees daily franchise operations, ensures compliance, and manages franchise performanceProvides strategic advice, training, and support to franchisees to improve business performance
Work EnvironmentIn-house at franchise headquarters or regional officesOften travels to franchise locations or works remotely with franchisees
Required CredentialsBusiness management experience, industry-specific knowledge, possibly certifications in operations or franchise managementBusiness or industry expertise, consulting experience, strong communication skills

While both roles support franchise success, the Franchise Operations Manager focuses on managing daily operations and compliance, whereas the Franchise Business Consultant provides strategic guidance and support to franchisees to enhance their business performance.

What are the most commonly searched types of Franchise Operations jobs in Massachusetts?

The most popular types of Franchise Operations jobs in Massachusetts are:

What are popular job titles related to Franchise Operations Manager jobs in Massachusetts?

For Franchise Operations Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Franchise Operations Manager jobs in Massachusetts look for?

The top searched job categories for Franchise Operations Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Franchise Operations Manager jobs?

Cities in Massachusetts with the most Franchise Operations Manager job openings:

Franchise Operations Manager jobs near you
Infographic showing various Franchise Operations Manager job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 9% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $69,302 per year, or $33.3 per hour.

Operations Manager

Pembroke & Co., Inc.

Boston, MA • On-site

$85K - $100K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Benefits:
  • Commuting reimbursement
  • Paid holidays
  • Additional work from home days
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

About Pembroke & Co.:
A B2B services company that partners with franchise and multi-unit operators to reduce loss and improve how their locations run. Our team reviews CCTV footage and transaction data to surface the issues that matter, then works directly with clients to help them act on what we find. We're a small, collaborative group where people own their work, wear a few hats, and take pride in delivering accurate, timely results our clients can trust. 
We operate on a hybrid schedule; in office Monday-Thursday and remote on Fridays. 
About the role:
The Manager, Operations leads the day-to-day execution of the operations function, ensuring client work moves efficiently and accurately from intake through delivery. This role supervises and develops teams, owns scheduling and capacity, and manages the full lifecycle of client requests and reporting workflows against defined production goals. Operating with a high degree of independence, the Manager balances competing priorities, safeguards quality, and continuously improves how teams deliver work for clients.
Key responsibilities:
Team Leadership & People Management
  • Supervise, coach, and develop the analyst team, conducting regular one-on-ones and supporting individual growth.
  • Evaluate performance, deliver feedback, and maintain documentation; partner with management and HR to resolve employee-relations matters.
  • Participate in onboarding, new-hire orientation, interviewing, hiring, training, and the delegation of work.
  • Partners with Director to make recommendations for training schedules to ensure team members are cross trained across varying processes and systems.
Client Request & Workflow Management
  • Create and maintain the weekly schedule for the operations department, ensuring bandwidth, accuracy, and client coverage.
  • Analyze, categorize, and prioritize incoming correspondence, acting with a high level of independence to determine the appropriate course of action.
  • Own the full lifecycle of client requests — intake, tracking, prioritization, and resolution — ensuring timely communication and completion.
  • Serve as the primary internal point of contact for request status and workflow updates, coordinating tasks to meet deadlines.
  • Partner with the revenue & growth team for expertise and escalation on complex or sensitive client replies.
  • Analyze, categorize, and prioritize incoming correspondence, acting with a high level of independence to determine the appropriate course of action.
Production, Reporting & Quality
  • Own report production and delivery to clients to consistently meet expectations and production goals.
  • Manage outbound workflows with attention to cadence, priority, and client experience.
  • Maintain a thorough understanding of each client's business and preferences, and ensure all requirements are executed.
  • Maintain compliance and nonconformance processes through records and tracking systems, including root-cause analysis and corrective actions.
Operational Excellence & Continuous Improvement
  • Ensure the operations function runs smoothly, efficiently, and professionally each day, adhering to company standards and regulations.
  • Identify operational and quality improvement opportunities; develop plans and objectives and present recommendations to management.
  • Partner with team to deliver proof-of-concept (test) accounts, scheduling and training to support conversion.
  • Perform additional duties as required to support the operations function.
What we're looking for:
Experience & Education
  • Bachelor's degree or equivalent professional experience.
  • 5+ years of people, project, or production management experience, ideally in a high-volume, deadline-driven environment.
  • Familiarity with franchise operations and what matters to multi-unit operators; QSR experience strongly preferred.
  • Proficiency with the Microsoft Office Suite and comfort interpreting data sets.
Core Competencies
  • Operations leadership — manages high-volume workflow, competing priorities, and deadlines with composure.
  • People leadership — a track record of managing, supporting, and growing teams.
  • Prioritization and judgment — takes in information quickly and decides independently, escalating only when it genuinely matters.
  • Organization and follow-through — keeps many moving parts on track and drives work from start to finish as priorities shift.
  • Customer focus — experience serving external customers, with an instinct for communicating around their needs.
  • Communication — clear and effective communication across all levels and personnel.
  • Adaptability — understands business needs change and is able to pivot and support client inquiries. Sometimes that may mean off-hours.
  • Discretion — sound judgment handling sensitive and confidential information.
Preferred Qualifications
  • Project management experience.
  • Process improvement or Lean background — a bias for finding the fastest, most effective way to get things done.
  • Strong data and business acumen.
  • Training or coaching experience.

Flexible work from home options available.