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Epic Help Desk Analyst Jobs (NOW HIRING)

Inteliblue

Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

Title: Help Desk Analyst Location: Conyers, GA Duration: Long Term Interivew Type: WebEx Required Skills. * Bilingual - Spanish/English * Vocational/Technical degree in computer applications ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Help Desk Analyst Location: Harrisburg PA Duration: Long Term ***Contractors will work 5 days in the office and 5 days out of the office*** ***They can actually do 8AM - 4:30AM or 8:30AM to 5PM ...

BROAD RIVER RETAIL

Help Desk Analyst

Salem, OR · On-site

$55K - $60K/yr

Help Desk Analyst CULTURE SNAPSHOT Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of 'Furnishing Life's Best Memories'. At Broad River, we ...

Community Options, Inc.

Help Desk Analyst

Dallas, TX · On-site

$50K/yr

We are now hiring a Full-Time Help Desk Analyst in Dallas, TX . The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 ...

BROAD RIVER RETAIL

Help Desk Analyst

Salem, OR · On-site

$50K - $55K/yr

Help Desk Analyst CULTURE SNAPSHOT Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of ' Furnishing Life's Best Memories' . At Broad River ...

No Limit Technology

Help Desk Analyst

Miami, FL · On-site

$30/hr

\n \n \n \n \n We are seeking a skilled Help Desk Analyst with strong experience in Microsoft Intune to join our IT support team. The ideal candidate will provide technical assistance to users, manage ...

Keystone Human Services

Help Desk Analyst

Harrisburg, PA · On-site

$21/hr

The Help Desk Analyst serves as a primary point of support for incoming calls, emails, and walk-ins, assisting employees with computers, printers, networking hardware and software, office software ...

vTech Solution

Help Desk Analyst

Trenton, NJ · On-site

$20.50 - $28/hr

Help Desk Analyst Location: Hybrid (Trenton, NJ) Job Type: Contract - 6 Months (Possibility of extension) Interview: Web Cam Interview Only Short Description: Help Desk Coordinator will assist ...

Specialtycare

Help Desk Analyst

Brentwood, TN · On-site

$19.50 - $26.50/hr

... IS Support Desk Analyst provides support for Level 1 and Level 2 incident resolution and fulfills hardware and software requests reported to the IS Help Desk. Responsibilities include initial ...

Keystone Human Services

Help Desk Analyst

Harrisburg, PA · Hybrid

$21/hr

The Help Desk Analyst serves as a primary point of support for incoming calls, emails, and walk-ins, assisting employees with computers, printers, networking hardware and software, office software ...

Conway Medical Center

Help Desk Analyst

Conway, SC · On-site

$19 - $26/hr

The Help Desk Analyst (HDA) will ensure proper computer operation so that end users can accomplish business tasks, including receiving, prioritizing, documenting, and actively resolving end user help ...

Conway Medical Center

Help Desk Analyst

Conway, SC · On-site

$19 - $26/hr

The Help Desk Analyst (HDA) will ensure proper computer operation so that end users can accomplish business tasks, including receiving, prioritizing, documenting, and actively resolving end user help ...

nLeague Services Inc

Help Desk Analyst

Denver, CO · On-site

$21 - $28.75/hr

Help Desk Analyst Department: CO OIT Location: 601 East 18th Avenue Suite 250 Denver, Colorado 80203-0000 (Remote) Duration: 6+ Months 100% Remote Job * QUALIFICATIONS: Bachelor's degree or ...

Robert Half

Help Desk Analyst

Syracuse, NY · On-site

$22 - $26.40/hr

We are looking for a Help Desk Analyst to support end users in Syracuse, New York through responsive technical assistance and dependable issue resolution. This Long-term Contract position is ideal ...

New

Methodisthealthsystem

HELP DESK ANALYST

Dallas, TX

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to ...

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Epic Help Desk Analyst information

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$14

$24

$35

How much do epic help desk analyst jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for epic help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is an Epic Help Desk Analyst?

An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst?

To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.

What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?

Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.

What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?

AspectEpic Help Desk AnalystEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support teams, healthcare ITSupport teams, healthcare IT, client-facing roles
Employer & IndustryHospitals, healthcare organizations using EpicHospitals, healthcare organizations using Epic
Primary FocusTroubleshooting user issues, ticket resolutionProviding technical support, system troubleshooting

The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.

More about Epic Help Desk Analyst jobs

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Epic Help Desk Analyst jobs near you
Infographic showing various Epic Help Desk Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Help Desk Analyst

Radiant Digital Solutions Inc

North Chesterfield, VA • On-site

$20.75 - $28.50/hr

Contractor

Re-posted 26 days ago

Job description

Job Summary (List Format): Help Desk Analyst
- Provide customer support for the Client Grants & Legislative Analysis Section via phone, email, and other methods.
- Respond to inquiries from the public, businesses, government agencies, and other stakeholders regarding client services.
- Analyze and determine the root cause of problems; implement effective solutions based on gathered information and logical reasoning.
- Accurately track and document all incoming calls and email requests for technical assistance.
- Maintain advanced proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Outlook).
- Demonstrate strong multitasking abilities and manage multiple support issues simultaneously.
- Exhibit excellent customer relations, verbal, and written communication skills.
- Perform additional duties as assigned by management.
- Work onsite, Monday–Friday, 8:30am–5:00pm at VSP Headquarters in North Chesterfield, VA.
- Meet compliance requirements including background checks, e-Verify, and training prior to engagement.
Required Experience & Skills:
- Minimum 8 years of experience in a help desk or customer support environment.
- Advanced computer skills and problem-solving abilities.
- Strong data analysis and logical reasoning skills.
- Excellent interpersonal and communication abilities.
- Proficiency with Microsoft Office products.
Other Requirements:
- Must work onsite (no remote option).
- Must interview in person if selected.
- Must be a US resident for the assignment duration.
- Submit resume, any certifications, and three professional references with application.