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Employee Relations Associate Jobs (NOW HIRING)

Darcars

Customer Relations Associate

Rockville, MD · On-site

$20/hr

Customer Relations Associate DARCARS Automotive Group is now hiring a Customer Relations Associate ... Employee discounts on vehicle purchases, parts and service repairs * Internal career advancement ...

HSS

Associate Director Employee Relations

New York, NY · On-site

$112K - $170K/yr

What you will be doing Associate Director, Employee Relations Hybrid- NYC The Associate Director, Employee Relations is a member of the employee relations team, which actively works to encourage and ...

Darcars

Customer Relations Associate

Derwood, MD · On-site

$20/hr

As a Customer Relations Associate, you will be the primary point of contact for our valued ... Employee discounts on vehicle purchases, parts and service repairs * Internal career advancement ...

1-800 CONTACTS

Employee Relations Partner

Draper, UT · Hybrid

What you'll do Own and manage workplace investigations and associate complaints Guide leaders ... Employee Relations or HR Business Partner experience You have the ability to work in a hybrid ...

1-800 CONTACTS

Employee Relations Partner

Draper, UT · Hybrid

What you'll do Own and manage workplace investigations and associate complaints Guide leaders ... Employee Relations or HR Business Partner experience You have the ability to work in a hybrid ...

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Employee Relations Associate information

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$25K

$47.1K

$67K

How much do employee relations associate jobs pay per year?

As of Aug 8, 2026, the average yearly pay for employee relations associate in the United States is $47,089.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $50,000.00 per year, depending on experience, location, and employer.

What skills and qualifications does an employee relations associate need?

To thrive as an Employee Relations Associate, you need a solid understanding of HR policies, employment law, and conflict resolution, typically supported by a degree in human resources or a related field. Familiarity with HR information systems (HRIS), case management tools, and certifications like SHRM-CP or PHR are often preferred. Exceptional interpersonal skills, discretion, and the ability to mediate sensitive situations make someone stand out in this role. These skills are crucial for fostering a fair, compliant, and productive workplace while minimizing organizational risk.

What does an employee relations associate do?

As an Employee Relations Associate, you will frequently address matters such as workplace conflicts, employee grievances, investigations into policy violations, and performance management concerns. Your day-to-day responsibilities may include conducting interviews, documenting findings, providing guidance to managers on HR policies, and ensuring compliance with labor laws. You'll also collaborate closely with HR business partners, legal teams, and department managers to facilitate fair resolutions and foster a positive workplace environment.

What is the difference between Employee Relations Associate vs HR Coordinator?

AspectEmployee Relations AssociateHR Coordinator
Required CredentialsBachelor's degree in HR, Business, or related field; HR certifications beneficialBachelor's degree; HR certifications advantageous
Work EnvironmentFocus on employee engagement, conflict resolution, and communicationAssist with HR administrative tasks, onboarding, and record-keeping
Employer & Industry UsageUsed in various industries to manage employee relations and workplace cultureCommon in corporate HR departments handling administrative HR functions

The Employee Relations Associate primarily handles employee engagement, conflict resolution, and workplace communication, focusing on maintaining positive employee relations. In contrast, the HR Coordinator supports administrative HR functions like onboarding, record management, and policy implementation. While both roles require similar educational backgrounds and HR knowledge, their core responsibilities differ, with the Employee Relations Associate emphasizing employee well-being and the HR Coordinator focusing on HR operations.

What cities are hiring for Employee Relations Associate jobs? Cities with the most Employee Relations Associate job openings:
What are the most commonly searched types of Employee Relations jobs? The most popular types of Employee Relations jobs are:
What states have the most Employee Relations Associate jobs? States with the most job openings for Employee Relations Associate jobs include:
Employee Relations Associate jobs near you
Infographic showing various Employee Relations Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $47,089 per year, or $22.6 per hour.

Customer Relations Associate

Darcars

Rockville, MD • On-site

$20/hr

Other

Retirement

Re-posted 2 days ago

Job description

Customer Relations Associate

DARCARS Automotive Group is now hiring a Customer Relations Associate to join our team! Pay rate is $20/hr Fluency in Spanish preferred

We are seeking a dynamic and customer-focused individual to join our team as a Customer Relations Associate for DARCARS Automotive Group. As a Customer Relations Associate, you will be the primary point of contact for our valued customers, ensuring their satisfaction and fostering long-term relationships. You will play a crucial role in maintaining our reputation for exceptional customer service.

Qualifications
  • Proven experience in customer service, sales, or related roles, preferably in the automotive industry.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong attention to detail and ability to multitask in a fast-paced environment.
  • Willingness to learn our CRM software.
  • Demonstrated ability to build rapport and maintain positive relationships with customers with an eye towards exceeding customer expectations.
  • Bilingual (English/Spanish)
  • Must be able to pass pre-employment screen (background)
Benefits
  • Monday - Friday 9:30am to 5:30pm
  • Comprehensive Benefits Plan including 401k
  • Employee discounts on vehicle purchases, parts and service repairs
  • Internal career advancement opportunities
  • Opportunities to join our community service initiatives
In This Role, You'll:
  • Customer Support: Provide friendly and professional assistance to customers via phone and email. Address inquiries, resolve complaints, and ensure prompt resolution of customer issues.
  • Relationship Management: Cultivate strong relationships with customers by understanding their needs, preferences, and concerns. Proactively engage with customers to gather feedback and maintain open lines of communication.
  • Problem Solving: Identify and address customer concerns or challenges effectively. Utilize critical thinking and problem-solving skills to find creative solutions for both parties and exceed customer expectations.
  • Follow-Up: Follow up with customers to ensure their needs have been met and satisfaction has been achieved. Maintain detailed records of customer interactions and resolutions for future reference.
  • Process Improvement: Identify opportunities for process improvement and customer service enhancement. Collaborate with cross-functional teams to implement changes and optimize customer relations processes.
  • Compliance: Adhere to company policies, procedures, and regulatory requirements at all times. Ensure compliance with industry standards and best practices in customer relations management.
  • Feedback Analysis: Analyze customer feedback and satisfaction metrics to identify trends, areas for improvement, and opportunities for innovation. Provide insights and recommendations to management for continuous improvement.
  • Team Collaboration: Work collaboratively with internal teams, including sales, service, and accounting departments, to deliver a seamless and exceptional customer experience across all touchpoints.

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.

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