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Employee Relations Associate Jobs in Florida (NOW HIRING)

Vault

Customer Relations Associate

Tampa, FL · On-site

$37K - $47K/yr

The Customer Relations Associate role will be a hybrid schedule working onsite three days a week in ... wellness screenings, Employee Assistance Programs Company 401k retirement plan with Day 1 ...

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Employee Relations Associate information

See Florida salary details

$18.7K

$35.2K

$50.1K

How much do employee relations associate jobs pay per year?

As of Aug 30, 2026, the average yearly pay for employee relations associate in Florida is $35,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,900.00 and $37,400.00 per year, depending on experience, location, and employer.

What does an employee relations associate do?

As an Employee Relations Associate, you will frequently address matters such as workplace conflicts, employee grievances, investigations into policy violations, and performance management concerns. Your day-to-day responsibilities may include conducting interviews, documenting findings, providing guidance to managers on HR policies, and ensuring compliance with labor laws. You'll also collaborate closely with HR business partners, legal teams, and department managers to facilitate fair resolutions and foster a positive workplace environment.

What skills and qualifications does an employee relations associate need?

To thrive as an Employee Relations Associate, you need a solid understanding of HR policies, employment law, and conflict resolution, typically supported by a degree in human resources or a related field. Familiarity with HR information systems (HRIS), case management tools, and certifications like SHRM-CP or PHR are often preferred. Exceptional interpersonal skills, discretion, and the ability to mediate sensitive situations make someone stand out in this role. These skills are crucial for fostering a fair, compliant, and productive workplace while minimizing organizational risk.

What is the difference between Employee Relations Associate vs HR Coordinator?

AspectEmployee Relations AssociateHR Coordinator
Required CredentialsBachelor's degree in HR, Business, or related field; HR certifications beneficialBachelor's degree; HR certifications advantageous
Work EnvironmentFocus on employee engagement, conflict resolution, and communicationAssist with HR administrative tasks, onboarding, and record-keeping
Employer & Industry UsageUsed in various industries to manage employee relations and workplace cultureCommon in corporate HR departments handling administrative HR functions

The Employee Relations Associate primarily handles employee engagement, conflict resolution, and workplace communication, focusing on maintaining positive employee relations. In contrast, the HR Coordinator supports administrative HR functions like onboarding, record management, and policy implementation. While both roles require similar educational backgrounds and HR knowledge, their core responsibilities differ, with the Employee Relations Associate emphasizing employee well-being and the HR Coordinator focusing on HR operations.

Is employee relations a stressful job?

Employee Relations Associates often handle sensitive issues such as conflicts, grievances, and compliance, which can be stressful due to the need for careful communication and problem-solving. The level of stress varies depending on workload, organizational culture, and support systems, but strong interpersonal and conflict resolution skills can help manage the demands of the role.

What are the most commonly searched types of Employee Relations jobs in Florida?

The most popular types of Employee Relations jobs in Florida are:

What cities in Florida are hiring for Employee Relations Associate jobs?

Cities in Florida with the most Employee Relations Associate job openings:

Employee Relations Associate jobs near you
Infographic showing various Employee Relations Associate job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $35,189 per year, or $16.9 per hour.

Customer Relations Associate

Saint Petersburg, FL • On-site

Vault Insurance
See more jobs at Vault Insuranceexternal

$37K - $47K/yr

Other

Life, Retirement, PTO

Posted 5 days ago

Job description

Customer Relations Associate

At Vault, we are not just insuring assets. We are reducing risks with data-driven technology to protect what matters most to our customers. Our team is driven by a shared commitment to protect customers' most prized possessions. We look at the bigger picture to provide custom solutions, exceptional service, and risk management to protect their legacy proactively.

The Customer Relations Associate role will be a hybrid schedule working onsite three days a week in our office. Please note: we are currently located in downtown St. Petersburg, FL but are relocating to south Tampa in summer 2026.

Voted Best Places to work in Tampa Bay

An innovative, open-minded environment, built on trust and empowerment

A diverse and inclusive organization where we value each individual's strengths and expertise

A team committed to charity and community involvement

Mentorship from the top minds in the industry

A forward-thinking team backed by cutting edge technology

A-Financial Strength rating by AM Best

Comprehensive benefits tailored to your lifestyle

Job responsibilities include but are not limited to:

  • Support our external customers via incoming phone calls and email communication
  • Follow up as needed with agent partners and customers to ensure we are providing a luxury experience
  • Assume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner
  • Identify needs of customers and provide solutions and or alternatives when needed
  • Maintain established levels of productivity, service and quality standards in a fast-paced environment
  • Provide feedback and process improvement recommendations to ensure efficiency and exceptional customer experience
  • Attend trainings and continuing education sessions to define growth opportunity pathways

Preferred qualifications:

  • A Bachelor's degree or prior insurance experience in a role directly supporting customers
  • Exceptional customer service skills and ability to work independently and collaboratively with cross-functional teams to continue to cultivate an environment of teamwork and collaboration
  • Strong time management and attention to detail
  • Strong written and verbal communication skills, including the ability to communicate effectively through multiple channels
  • Effective ability to cultivate strong business relationships through a clear focus on internal and external customers
  • Basic ability to navigate computers and applications (Microsoft Office)

Benefits include but are not limited to:

  • Flexible Spending Accounts & Health Savings Accounts, with company contributions
  • Company paid comprehensive life & disability insurance plans
  • 24/7 Telehealth Doctor Access, Virtual wellness screenings, Employee Assistance Programs
  • Company 401k retirement plan with Day 1 eligibility (6% company match, 100% immediate vesting)
  • 23 PTO days/year
  • 11 Paid Holidays……and so much more!

We believe diversity makes us better, and we seek to create a workplace where all feel a sense of belonging.

Apply