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Employee Assistance Program Jobs (NOW HIRING)

Tower Health

Employee Health Nurse

Phoenixville, PA · On-site

Employee Assistance Program, Retirement Savings Program, Life Insurance, and more! #PHX #LI-AH1 #IND123 Qualifications Education Requirements * Completes and maintains all competencies and trainings ...

Tower Health

Employee Health Nurse

Phoenixville, PA · On-site

Employee Assistance Program, Retirement Savings Program, Life Insurance, and more! #PHX #LI-AH1 #IND123 Qualifications Education Requirements * Completes and maintains all competencies and trainings ...

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Employee Assistance Program information

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$21.5K

$45.7K

$63K

How much do employee assistance program jobs pay per year?

As of Jul 4, 2026, the average yearly pay for employee assistance program in the United States is $45,721.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Employee Assistance Program (EAP) Counselor, and why are they important?

To thrive as an Employee Assistance Program (EAP) Counselor, you need a background in counseling, psychology, or social work, often supported by a relevant degree and professional licensure (e.g., LPC, LCSW). Familiarity with case management software, crisis intervention tools, and confidentiality protocols is typically required. Strong interpersonal skills, cultural sensitivity, and the ability to maintain confidentiality help counselors effectively support diverse employee populations. These competencies are critical to providing timely, effective assistance that promotes employee well-being and organizational productivity.

What is an Employee Assistance Program (EAP)?

An Employee Assistance Program (EAP) is a workplace benefit that provides confidential support and resources to employees facing personal or work-related challenges. EAPs typically offer counseling, mental health services, referrals, and assistance for issues like stress, substance abuse, family problems, and financial concerns. These programs are designed to improve employee well-being and productivity by helping individuals address problems before they impact work performance. Participation is usually voluntary and services are confidential, ensuring privacy for employees who seek help.

What is the difference between Employee Assistance Program vs Employee Wellness Coordinator?

AspectEmployee Assistance ProgramEmployee Wellness Coordinator
Primary FocusProviding confidential counseling and support services for employees facing personal or work-related issuesDeveloping and implementing wellness programs to promote healthy lifestyles among employees
Work EnvironmentOften part of HR or Employee Support teams, working within organizations or EAP providersTypically within HR or Health & Wellness departments, coordinating activities and initiatives
Required CredentialsBackground in counseling, social work, psychology, or related fields; certifications varyBackground in health promotion, HR, or related fields; certifications in wellness or health coaching beneficial

The Employee Assistance Program focuses on offering confidential support and counseling services to employees, addressing personal and work-related issues. In contrast, the Employee Wellness Coordinator develops programs to encourage healthy behaviors and improve overall employee well-being. While both roles aim to enhance employee health, EAPs provide immediate support, whereas Wellness Coordinators focus on proactive health promotion.

What are some common challenges faced by Employee Assistance Program (EAP) professionals, and how are they typically addressed?

EAP professionals often deal with sensitive and confidential issues, such as mental health concerns, substance abuse, or workplace conflicts. A common challenge is building trust with employees who may be hesitant to seek help due to stigma or privacy concerns. To address this, EAP staff maintain strict confidentiality and provide a supportive, non-judgmental environment. Additionally, they collaborate closely with HR, management, and external providers to ensure employees receive comprehensive support while maintaining clear boundaries between counseling and company oversight.
More about Employee Assistance Program jobs
What cities are hiring for Employee Assistance Program jobs? Cities with the most Employee Assistance Program job openings:
What are the most commonly searched types of Employee Assistance Program jobs? The most popular types of Employee Assistance Program jobs are:
What states have the most Employee Assistance Program jobs? States with the most job openings for Employee Assistance Program jobs include:
What job categories do people searching Employee Assistance Program jobs look for? The top searched job categories for Employee Assistance Program jobs are:
Employee Assistance Program jobs near you
Infographic showing various Employee Assistance Program job openings in the United States as of June 2026, with employment types broken down into 70% Full Time, 26% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,721 per year, or $22 per hour.
Patient Assistance Program (PAP) Coordinator

Patient Assistance Program (PAP) Coordinator

Procare Pharmacy Benefit Manager

Gainesville, GA

$17.50 - $22.75/hr

Full-time

Posted 7 days ago

Be an early applicant

Job description

JOB RESPONSIBILITIES

  • Process PAP applications electronically, utilizing the pharmacy CRM software systems and secure designated email accounts.
  • Process fax queues, emails, answer incoming calls and adhere to all thresholds for PAP case review and management.
  • Maintain clear communication and documentation with provider offices, patients and pharmacy account managers.
  • Work closely with provider office point of contact(s) to obtain updated information in order to obtain missing supporting documents that are required for PAP eligibility.
  • Input accurate and clear data entry of call logs, important case notes and authorization details into CRM system.
  • Verify the accuracy and quality of data entry within PAP case documentation.
  • Ability to confirm whether a therapy is complete and if a PAP renewal is needed.
  • Initiate and follow-up on PAP renewal requests as assigned.
  • Create and complete PAP data reports as assigned by the reimbursement director.
  • Cross trained in the area of Rx Prior authorizations and Rx Appeal workflows to assist fellow reimbursement team members as needed.
  • Contact patient’s insurance company to verify coverage, initiate authorizations, provide clinical documentation and follow up on previously submitted authorizations.
  • To safeguard, protect and always demonstrate proper handling of protected health information in accordance with all HIPAA laws and ProCare Rx policies/procedures.
  • Assess, prioritize and resolve client issues using good listening and comprehension skills.
  • Works cooperatively and provides coverage for responsibilities of co-workers when assigned or as the need arises.
  • Assist the reimbursement director with supervising and on-going training of new and/or existing PAP coordinators.
  • Demonstrate working knowledge of all facets of the role, relevant regulations & organizational and departmental policies & procedures.
  • Escalate issues to management as appropriate.
  • Perform other duties as assigned to support ProCare Rx / ProMod Rx.


QUALIFICATIONS AND REQUIREMENTS
Previous Experience:

  • Strong understanding of medical terminology, insurance plans and authorization processes.
  • Bilingual English/Spanish is a plus.
  • Minimum 3 years of pharmacy or healthcare experience required.
  • Minimum 1 year management experience of a team of 5 or more employees, preferred not required.
  • Working in a fast-paced environment for 3+ years is required.
  • Ability to manage cases from multiple clientele programs and follow program business rules.
  • Proficiency with data entry functions and Microsoft applications required.
  • Ability to work independently and on a team.
  • Excellent communication, problem solving and customer service skills.
  • Strong organizational /interpersonal skills; attention to detail and the ability to multitask proficiently.
  • Ability to use multiple PC monitors and navigate through several software systems effectively.

Education:

  • High School Graduate required, College degree preferred.
  • State Pharmacy Technician registration or PTCB National Certification preferred.

Physical Demands:

  • Requires sitting, standing, and occasional light lifting.

The Perks of Joining Our Team:

We believe in taking care of our team. You'll enjoy a comprehensive benefits package designed to support your well-being and financial future:

  • Comprehensive Health Benefits: Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.
  • Time to Recharge: Paid vacation and holiday pay.
  • Focus on Your Wellness: We offer a robust Employee Wellness Program.
  • Invest in Your Future: 401 k with a company match.
  • Support System: Employee Assistance Program provides confidential support and counseling.
  • Get Rewarded for Referring Great People: Employee referral program.

ProCare Rx will never ask for a financial commitment from an applicant, as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our official recruitment team at HumanResources@procarerx.com.

ProCare Rx is an Equal Opportunity Employer.