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$21.5K

$45.7K

$63K

How much do employee assistance program jobs pay per year?

As of Jul 25, 2026, the average yearly pay for employee assistance program in the United States is $45,721.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Employee Assistance Program (EAP) Counselor, and why are they important?

To thrive as an Employee Assistance Program (EAP) Counselor, you need a background in counseling, psychology, or social work, often supported by a relevant degree and professional licensure (e.g., LPC, LCSW). Familiarity with case management software, crisis intervention tools, and confidentiality protocols is typically required. Strong interpersonal skills, cultural sensitivity, and the ability to maintain confidentiality help counselors effectively support diverse employee populations. These competencies are critical to providing timely, effective assistance that promotes employee well-being and organizational productivity.

What is an Employee Assistance Program (EAP)?

An Employee Assistance Program (EAP) is a workplace benefit that provides confidential support and resources to employees facing personal or work-related challenges. EAPs typically offer counseling, mental health services, referrals, and assistance for issues like stress, substance abuse, family problems, and financial concerns. These programs are designed to improve employee well-being and productivity by helping individuals address problems before they impact work performance. Participation is usually voluntary and services are confidential, ensuring privacy for employees who seek help.

What is the difference between Employee Assistance Program vs Employee Wellness Coordinator?

AspectEmployee Assistance ProgramEmployee Wellness Coordinator
Primary FocusProviding confidential counseling and support services for employees facing personal or work-related issuesDeveloping and implementing wellness programs to promote healthy lifestyles among employees
Work EnvironmentOften part of HR or Employee Support teams, working within organizations or EAP providersTypically within HR or Health & Wellness departments, coordinating activities and initiatives
Required CredentialsBackground in counseling, social work, psychology, or related fields; certifications varyBackground in health promotion, HR, or related fields; certifications in wellness or health coaching beneficial

The Employee Assistance Program focuses on offering confidential support and counseling services to employees, addressing personal and work-related issues. In contrast, the Employee Wellness Coordinator develops programs to encourage healthy behaviors and improve overall employee well-being. While both roles aim to enhance employee health, EAPs provide immediate support, whereas Wellness Coordinators focus on proactive health promotion.

What are some common challenges faced by Employee Assistance Program (EAP) professionals, and how are they typically addressed?

EAP professionals often deal with sensitive and confidential issues, such as mental health concerns, substance abuse, or workplace conflicts. A common challenge is building trust with employees who may be hesitant to seek help due to stigma or privacy concerns. To address this, EAP staff maintain strict confidentiality and provide a supportive, non-judgmental environment. Additionally, they collaborate closely with HR, management, and external providers to ensure employees receive comprehensive support while maintaining clear boundaries between counseling and company oversight.
More about Employee Assistance Program jobs
What cities are hiring for Employee Assistance Program jobs? Cities with the most Employee Assistance Program job openings:
What are the most commonly searched types of Employee Assistance Program jobs? The most popular types of Employee Assistance Program jobs are:
What states have the most Employee Assistance Program jobs? States with the most job openings for Employee Assistance Program jobs include:
What job categories do people searching Employee Assistance Program jobs look for? The top searched job categories for Employee Assistance Program jobs are:
Employee Assistance Program jobs near you
Infographic showing various Employee Assistance Program job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $45,721 per year, or $22 per hour.
Employee Assistance Program Counselor

Employee Assistance Program Counselor

City of Albuquerque

Albuquerque, NM

$75K - $79K/yr

Other

Posted 7 days ago

City Of Albuquerque rating

7.7

Company rating: 7.7 out of 10

Based on 67 frontline employees who took The Breakroom Quiz

396th of 705 rated public administrative organizations

Job description

Position Summary Provide counseling services for the City of Albuquerque's Employee Assistance Program (EAP); coordinate assigned activities with other divisions and outside agencies; provide highly responsible and complex administrative support to the EAP Manager. Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.

Essential and Supplemental Functions SSENTIAL FUNCTIONS: Essential functions may include, but are not limited to thefunctions listed below. Must be able to perform the essential functions of thejob with or without a reasonable accommodation. Provide counseling services to city employees and eligible family members; identify safety issues; evaluate and identify course of treatment; provide referral services as needed.

Coordinate care with a variety of internal and external agencies including medical facilities, private/public/non-profit counseling practices, and Risk Management. Perform case management and employee monitoring services including, but not limited to, session scheduling, monitoring treatment plans, and termination of clients. Maintain documentation for all services provided, including any employee contracts, in accordance with all applicable regulations and laws.

Maintain and protect client confidentiality. Provide training to internal and external departments regarding EAP services. Create content for the EAP newsletter, email notifications, presentations and trainings.

Generate reports regarding EAP utilization and other trends and present information. Identify opportunities for improving service delivery methods and procedures; identify resource needs; review with appropriate management staff; implement improvements. Perform crisis intervention and de-escalation of probable violent situations.

Inform EAP Manager of potentially dangerous situations. Participate in the development and implementation of goals, objectives, policies, and priorities; recommend and implement resulting policies and procedures. SUPPLEMENTAL FUNCTIONS: Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of employee assistance programs.

Perform related duties and responsibilities as required. Minimum Education, Experience And Additional Requirements Master's degree from an accredited college or university in psychology, counseling or social work; and Four (4) years of experience as a licensed counselor providing direct counseling services to clients. Employee Assistance Program (EAP) experience preferred.

State of New Mexico Licensed Independent Social Worker (LISW) preferred. Certified as an Employee Assistance Professional (CEAP) preferred ADDITIONAL REQUIREMENTS: Possession of a valid New Mexico Driver's License or the ability to obtain by date of hire. Possession of a City Operator's Permit (COP) within six (6) months from date of hire.

State of New Mexico Licensed Professional Clinical Counselor (LPCC), Licensed Mental Health Counselor (LMHC), Licensed Master Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW). Working Conditions Environmental: Office environment; exposure to computer screens. Physical: Essential supplemental functions may require maintaining physical condition necessary for sitting or standing for prolonged periods to time; moderate or light lifting or carrying.

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