Dispatch Manager Jobs in Virginia (NOW HIRING)

Company Description
Battle's Transportation, Inc. is a Service Disabled Veteran Owned Small Business (SDVOSB) that has provided transportation management services on behalf of federal, state, and local agencies, corporations, non-profits, and individuals for over 40 years in the DC Metropolitan and Richmond, VA. area. Battle's experience spans over program management, government, healthcare, public transportation, athletics, and shuttle services, etc. Battle's is a District of Columbia Certified Business Enterprise that employs over 65 individuals.
Job Description
Dispatcher must have strong computer skills, be a problem solver, and possess excellent communication skills. Be able to work both independently and as part of a team to help maintain the company's excellent customer service standards. Time management skills, attention to detail, and strong ability to prioritize are vital in this position.
Qualifications
Duties
• Keep track of driver's progress along their routes.
• Assign trips to ensure timely pick up of members.
• Ensure oversight of basic DOT compliance check.
• Extensive knowledge of the Richmond, VA metropolitan area.
• Work well under pressure.
• Record driver and attendant call out occurrences.
• Validate time and mileage of completed manifest.
• Complete accurate member reservations.
• Record accurate details of incidents, comments, and complaints.
• Input information correctly in the company database.
• Support and provide superior service via phones, e-mails and faxes as a receiver and caller.
• Monitor and schedule pick-ups of return trips within the one (1) hour window.
• Monitor and address driver attendance issues (rerouting, assign standbys etc.).
• Answer and respond to dispatch calls and inquiries in person and via "Where's My Ride" telephone calls.
• Review DVI's to ensure repairs/maintenance is scheduled with Maintenance Department.
• Maintain on time performance.
• Oversee that the manifests are run and given to drivers in a timely fashion.
• Use questioning and listening skills that support effective telephone communication.
• Handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects in a professional manner.
• Effectively deal with job stress, angry callers, and upset members.
• Use appropriate dialog to communicate with different behavior types on the telephone.
• Apply appropriate actions to effectively control a telephone call.
• Identify voice skills and how to enhance a good telephone presentation.
• Meet commitments to members.
• Continually maintain knowledge of client protocols.
• Communicate and coordinate with internal departments as necessary.
• Dispatchers may have to work on a rotational basis that includes nights, weekends and holiday shifts.
• Other duties as assigned.
Requirements
• Must have high school diploma or equivalency.
• Must have valid driver's license free of driving related offenses.
• Negative result screening of pre-employment Substance abuse and Alcohol misuse program.
• Must have clear local and national criminal history. No felony or misdemeanor involving drugs and/or violent crimes. (FBI clearance if applicable.)
• Must have excellent oral and written communication skills.
• Must be able to display a high degree of professionalism when dealing with internal employees and managers, as well as with external customers.
• Must have strong attention to detail and display organizational skills.
• Ability to retain detailed or important information from managers, team leads, and/or members.
• Must have pleasant, friendly way of dealing with members and other employees.
• Must maintain knowledge of member benefits, principles and practices.
• Must be able to work independently as well as in a team environment.
• Read, acknowledge and adhere to Attendance Policy.
• Read, acknowledge and adhere to Dress Code Policy.
• Read, acknowledge and adhere to Safety Violation Policy.
• Read, acknowledge and adhere to HIPPA Policy.
• Read, acknowledge and adhere to Sexual Harassment Policy.
• Read, acknowledge and adhere to Confidentiality Agreement.
• All prescriptions and over the counter drugs you intake, any illness, injury or condition that may affect safety and performance must be reported to management immediately for clearance to work.
Skills
• Minimum three (3) years in similar position required.
• First class customer service skills.
• Strong phone presence.
• Ability to Multi-task.
• Working knowledge of Microsoft Office, email and internet.
• Caring and helpful attitude.
• Desire to succeed for yourself and the company.
Additional Information
Applicants are to fax completed applications to (202-832-6857) Attention: Debra Holton at Battle's Transportation, Inc., located at 3000 V Street, NE Washington, DC 20018. Applicants must have all required documentation upon completion of application.
Battle's Transportation, Inc.
3000 V. Street NE
Washington, DC 20018