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Dispatch Coordinator Jobs in Virginia (NOW HIRING)

ServiceArc LLC

Dispatch Coordinator

Manassas, VA · On-site

$19 - $22/hr

Position Summary The Customer Service Dispatch Coordinator is responsible for coordinating and overseeing onsite service delivery in support of customer service tickets. This role serves as the ...

ServiceArc LLC

Dispatch Coordinator

Manassas, VA · On-site

$19 - $22/hr

Position Summary The Customer Service Dispatch Coordinator is responsible for coordinating and overseeing onsite service delivery in support of customer service tickets. This role serves as the ...

Genesis Logistics Inc.

Dispatch Coordinator

Stafford, VA · On-site

$26/hr

Dispatch Coordinator Shift: 11pm-9:30am Days: Sun-Wed Pay: $26.00/hr AFFORDABLE medical, dental, and vision coverages offered on your 30th day. * PTO * 401(k) with generous company match * Tuition ...

McLane Company

Coordinator, Dispatch

Manassas, VA · On-site

$23/hr

The Dispatch Coordinator position is responsible for Driver dispatch operations in the Transportation Department. Benefits you can count on: * Pay rate: $23.00 per hour. * Generous benefits that ...

Zūm

Dispatcher / Trip Coordinator

Roanoke, VA · On-site

This role encompasses the complete dispatch lifecycle-from daily route assignments and driver coordination to emergency response and real-time problem-solving. You'll ensure seamless service delivery ...

Zūm

Dispatcher / Trip Coordinator

Roanoke, VA · On-site

$30 - $33/hr

This role encompasses the complete dispatch lifecycle--from daily route assignments and driver coordination to emergency response and real-time problem-solving. You'll ensure seamless service ...

Quala

Terminal Support Coordinator

Chesapeake, VA · On-site

$20 - $21/hr

Our Terminal Support Coordinators are essential to our business as they support all front office operations with billing, dispatch, and equipment control operations. Address: 4141 S. Military Hwy ...

Quala

Terminal Support Coordinator

Chesapeake, VA · On-site

$20 - $21/hr

Our Terminal Support Coordinators are essential to our business as they support all front office operations with billing, dispatch, and equipment control operations. Address: 4141 S. Military Hwy ...

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Dispatch Coordinator information

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$12

$23

$37

How much do dispatch coordinator jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for dispatch coordinator in Virginia is $23.90, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $32.88 per hour, depending on experience, location, and employer.

What is a dispatch coordinator?

A dispatch coordinator oversees the dispatching of vehicles, such as a delivery truck or emergency service unit. As a dispatch coordinator, your job duties include tracking where vehicles are and communicating information over your phone or radio system. If you work in emergency services, you’re responsible for answering calls and dispatching ambulances, police cars, and fire trucks to assist people. If you work in the trucking industry, you coordinate shipping orders, schedule routes, and may need to keep track of driving time to ensure safety regulations. Qualifications for this career include the ability to stay calm and focused under pressure as well as excellent multitasking skills. You should have at least a high school diploma or GED certificate, and certification may be required depending on your state.

What does a dispatch coordinator do?

A Dispatch Coordinator is responsible for organizing and managing the scheduling and dispatching of personnel, vehicles, or shipments for a company. They communicate with drivers, service technicians, or delivery teams to ensure timely and efficient operations. Their duties often include monitoring schedules, handling customer inquiries, updating tracking systems, and resolving any logistical issues that arise during transit. Dispatch Coordinators play a crucial role in maintaining smooth day-to-day operations, particularly in transportation, logistics, and field service industries.

How does a dispatch coordinator typically interact with drivers and other departments to ensure smooth operations?

A Dispatch Coordinator serves as a central communication hub, regularly coordinating with drivers, customer service teams, and warehouse staff to ensure timely and accurate deliveries. They provide drivers with detailed route information, handle schedule adjustments, and quickly address any issues that arise during transit. Effective communication and problem-solving skills are vital, as the role often involves managing unexpected delays or changes while keeping all departments informed and aligned. This collaborative approach helps maintain high service levels and operational efficiency.

What are the key skills and qualifications needed to thrive as a dispatch coordinator, and why are they important?

To thrive as a Dispatch Coordinator, you need strong organizational skills, attention to detail, and a solid understanding of logistics or supply chain processes, often supported by a high school diploma or relevant experience. Familiarity with dispatch software, GPS tracking systems, and Microsoft Office is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure set standout candidates apart. These skills are crucial for efficiently managing schedules, resolving issues quickly, and ensuring smooth transportation or delivery operations.

What is the difference between Dispatch Coordinator vs Logistics Coordinator?

AspectDispatch CoordinatorLogistics Coordinator
Required CredentialsHigh school diploma; some roles may require logistics or transportation certificationsHigh school diploma; often preferred certifications in logistics or supply chain management
Work EnvironmentTransportation companies, delivery services, fleet managementSupply chain firms, warehouses, distribution centers
Employer & Industry UsageTransportation and delivery industriesLogistics, supply chain, and distribution sectors
Common Search & Comparison IntentUnderstanding roles in transportation and deliveryUnderstanding broader supply chain coordination

The main difference is that a Dispatch Coordinator primarily manages the scheduling and routing of transportation vehicles and drivers, focusing on delivery operations. In contrast, a Logistics Coordinator oversees broader supply chain activities, including inventory management, procurement, and overall logistics planning. Both roles require strong organizational skills and may share similar certifications, but their focus areas and work environments differ within the transportation and supply chain industries.

Is it hard to get hired as a dispatch coordinator?

Getting hired as a dispatch coordinator can vary depending on experience, industry demand, and location. Strong organizational skills, knowledge of dispatch software, and relevant certifications can improve job prospects, but competition may exist for entry-level positions.
More about Dispatch Coordinator jobs

What are the most commonly searched types of Dispatch jobs in Virginia?

The most popular types of Dispatch jobs in Virginia are:

What are popular job titles related to Dispatch Coordinator jobs in Virginia?

For Dispatch Coordinator jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Dispatch Coordinator jobs in Virginia look for?

The top searched job categories for Dispatch Coordinator jobs in Virginia are:

What cities in Virginia are hiring for Dispatch Coordinator jobs?

Cities in Virginia with the most Dispatch Coordinator job openings:

What are popular job titles related to Dispatch Coordinator jobs in VA?

For Dispatch Coordinator jobs in VA, the most frequently searched job titles are:

Dispatch Coordinator jobs near you
Infographic showing various Dispatch Coordinator job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $49,721 per year, or $23.9 per hour.

Dispatch Coordinator

Manassas, VA • On-site

ServiceArc LLC
See more jobs at ServiceArc LLCexternal

$19 - $22/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Position Summary

The Customer Service Dispatch Coordinator is responsible for coordinating and overseeing onsite service delivery in support of customer service tickets. This role serves as the central communication point between the Call Center, field technicians, leadership, and customers to ensure timely resolution and compliance with Service Level Agreements (SLAs).

The ideal candidate is highly organized, technically proficient, and committed to delivering a high standard of customer service while maintaining operational efficiency.

Primary Responsibilities

  • Dispatch onsite technicians in response to service tickets generated by the Call Center.
  • Monitor service requests from initiation through completion to ensure SLA compliance.
  • Track technician assignments, service progress, and completion timelines.
  • Maintain accurate documentation of dispatch activity within internal systems.
  • Provide status updates and clear communication to customers regarding service progress.
  • Escalate service delays or performance concerns to the Help Desk Manager.
  • Ensure all interactions reflect professionalism and adherence to company quality standards.

Operational Oversight & Process Improvement

  • Identify recurring service issues or systemic inefficiencies.
  • Provide detailed reporting to leadership regarding trends, escalations, and performance gaps.
  • Collaborate with third-party support providers to ensure seamless service coordination.
  • Recommend improvements to dispatch workflows and service processing procedures.
  • Support continuous improvement within the Service & Support department.

Required Qualifications

  • Must possess United States Citizenship and be able to pass a criminal background check.
  • High school diploma required; coursework or degree emphasis in Information Technology (IT) or Information Systems (IS) preferred.
  • Working knowledge of computer hardware and hands-on PC experience required.
  • CompTIA A+ certification (or ability to obtain within a designated timeframe).
  • Proficiency with x86 computer hardware technologies.
  • Working knowledge of Microsoft Windows and Linux operating systems.
  • Experience using Customer Relationship Management (CRM) systems.
  • Familiarity with Internet technologies and call center platforms.
  • Experience coordinating with third-party service providers preferred.
  • Excellent written and verbal communication skills.

Core Competencies

  • Strong organizational and time-management skills
  • High attention to detail
  • Analytical problem-solving abilities
  • Customer-focused mindset
  • Effective cross-functional communication
  • Accountability and follow-through
  • Commitment to quality standards

Compensation & Benefits

  • Travel mileage expense reimbursement
  • Annual performance review with merit-based percentage increases
  • Medical, Dental, and Life Insurance
  • 401(k) retirement plan

ServiceArc, LLC provides a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital states or disability.

Company Description

ServiceArc is a multifaceted IT services organization located within the Washington DC Metropolitan region. We specialize in contract deployment, maintenance, managed services, and break/fix of customer equipment. The foundation of our business stems from supporting large contract deployments with strict SLAs. This in itself has forced us to maintain a high level of quality and service.

Our core business dealing with Federal Government agencies and their strict SLA requirements has helped propel our business to support various market segments from State/Local Government & Education to Commercial businesses. We are committed to our customers’ goals regardless of industry.