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Senior Dispatch Manager Jobs in Virginia (NOW HIRING)

MV Transportation

Dispatch Manager

Fairfax, VA · On-site

Participate in and advise senior management regarding labor relations strategies and relationships ... Ensure dispatch protocols follow both client and company policies and procedures. * Organize and ...

MV Transportation

Dispatch Manager

Fairfax, VA

Participate in and advise senior management regarding labor relations strategies and relationships ... Ensure dispatch protocols follow both client and company policies and procedures. * Organize and ...

shentel

Sr. Dispatcher

Williamsburg, VA · On-site

Assures work queue processing across all Dispatch Business Types (Cable, Glo, and Beam) in all ... Skilled in Call Center Workforce Management. * Proficient in Route Optimization and Capacity ...

Central Transport

SR Dispatcher

Fredericksburg, VA

$60K - $75K/yr

Manage up to 30 local LTL drivers and dock personnel to achieve a designated production schedule. * This includes the process of loading, managing forklift traffic, and overseeing proper picking ...

Erickson

Emergency Services Dispatcher

Ashburn, VA

$20 - $24/hr

Ashby Ponds by Erickson Senior Living Our Security and Emergency Services department is currently seeking an experienced Emergency Dispatcher to manage multiple Security & EMS systems from a central ...

Huntleigh USA Corporation

SR. DUTY MANAGER

Sterling, VA · On-site

$25/hr

Senior Duty Manager - Wheelchair Operations Location: Dulles International Airport (IAD) Pay Rate ... Dispatch Wheelchair Attendants efficiently while documenting incoming service requests * Ensure ...

HUNTLEIGH USA CORPORATION

SR. DUTY MANAGER

Dulles, VA · On-site

$25/hr

Senior Duty Manager - Wheelchair Operations Location: Dulles International Airport (IAD) Pay Rate ... Dispatch Wheelchair Attendants efficiently while documenting incoming service requests * Ensure ...

HUNTLEIGH USA CORPORATION

SR. DUTY MANAGER

Dulles, VA · On-site

$25/hr

Senior Duty Manager - Wheelchair Operations Location: Dulles International Airport (IAD) Pay Rate ... Dispatch Wheelchair Attendants efficiently while documenting incoming service requests * Ensure ...

Huntleigh USA

SR. DUTY MANAGER

Dulles, VA · On-site

$25/hr

Senior Duty Manager Wheelchair Operations Location: Dulles International Airport (IAD) Pay Rate ... Dispatch Wheelchair Attendants efficiently while documenting incoming service requests * Ensure ...

Posted today

Liberty University

Transit Dispatcher

Lynchburg, VA · On-site

... dispatch terminal and scheduling systems; creates, maintains and monitors computerized driver ... Sr. VP of Facilities Management. 3. Must be familiar with the standard concepts, practices, and ...

New

Liberty

Transit Dispatcher

Lynchburg, VA · On-site

... dispatch terminal and scheduling systems; creates, maintains and monitors computerized driver ... Sr. VP of Facilities Management. 3. Must be familiar with the standard concepts, practices, and ...

New

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Senior Dispatch Manager information

What does a Senior Dispatch Manager do?

A Senior Dispatch Manager oversees the daily operations of a dispatch team, ensuring that goods, services, or personnel are routed efficiently and effectively. They are responsible for managing schedules, optimizing routes, and resolving any issues that may arise during transportation or delivery. Additionally, they often supervise dispatch staff, monitor performance metrics, and collaborate with other departments to improve operational processes. Their role is crucial in maintaining timely service and high customer satisfaction.

What are some common challenges faced by Senior Dispatch Managers, and how can they be addressed?

Senior Dispatch Managers often encounter challenges such as managing last-minute changes in schedules, coordinating with multiple teams, and ensuring timely deliveries despite unforeseen disruptions like traffic or equipment breakdowns. Effective communication, real-time tracking technology, and strong organizational skills are key to addressing these issues. Building strong relationships with drivers and clients, as well as implementing contingency plans, also helps maintain smooth operations and high service quality.

What are the key skills and qualifications needed to thrive as a Senior Dispatch Manager, and why are they important?

To thrive as a Senior Dispatch Manager, you need strong logistics management skills, deep knowledge of transportation regulations, and experience typically supported by a degree in supply chain management or related field. Proficiency with dispatch software, fleet management systems, and scheduling tools is essential. Strong leadership, problem-solving abilities, and effective communication skills set top performers apart in this role. These skills ensure efficient operations, regulatory compliance, and high team performance in a dynamic logistics environment.

What is the difference between Senior Dispatch Manager vs Dispatch Supervisor?

AspectSenior Dispatch ManagerDispatch Supervisor
CredentialsExperience in logistics, management certifications often preferredLogistics or transportation experience, supervisory training
Work EnvironmentOversees multiple dispatch teams, strategic planningManages daily dispatch operations, team supervision
Employer & Industry UsageUsed in large logistics, transportation companiesCommon in distribution centers, fleet operations
Comparison IntentFocuses on higher-level management and strategyFocuses on daily operations and team oversight

The Senior Dispatch Manager typically handles strategic planning and oversees multiple dispatch teams, requiring more experience and often management certifications. In contrast, the Dispatch Supervisor manages daily dispatch activities and supervises staff directly. Both roles are essential in logistics and transportation industries, but they differ mainly in scope and responsibility.

What are popular job titles related to Senior Dispatch Manager jobs in Virginia? For Senior Dispatch Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Senior Dispatch Manager jobs in Virginia look for? The top searched job categories for Senior Dispatch Manager jobs in Virginia are:
What cities in Virginia are hiring for Senior Dispatch Manager jobs? Cities in Virginia with the most Senior Dispatch Manager job openings:
Senior Dispatch Manager jobs near you
Infographic showing various Senior Dispatch Manager job openings in Virginia as of July 2026, with employment types broken down into 90% Full Time, 7% Part Time, 2% Temporary, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution.

Dispatch Manager

MV Transportation

Fairfax, VA • On-site

Full-time

Re-posted 29 days ago

MV Transportation rating

6.3

Company rating: 6.3 out of 10

Based on 98 frontline employees who took The Breakroom Quiz

79th of 97 rated public transport

Job description

Overview
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Responsibilities
MV Transportation is seeking a Dispatch Manager who will provide direction to and maintain two-way communications with all dispatchers while monitoring system performance and making adjustments where necessary to maximize on-time performance, minimize customer wait times for on-call or will-call services, minimize service disruptions as a result of vehicle or operator availability or emergency situations.
Job Responsibilities:
  • The company vision, values and culture are understood, communicated and positively promoted.
  • Set positive example for dispatch agents by providing consistent support and positive leadership.
  • Responsible for positive employee morale and quality customer service.
  • Proactively assess staffing needs as determined by service hours and peak call periods.
  • Define and publish staff schedules based on service demand and in accordance with collective agreements.
  • Recruit, interview and select employees in compliance with MVT hiring practices and minimum standards of qualification.
  • Recommend personnel for promotion, demotion or reclassification.
  • Ensure prompt investigation and resolution of complaints and incidents as relates to direct reports and in compliance with company policy and collective agreement.
  • Impose discipline according to company policy and in compliance with collective agreements including suspension or termination of employment.
  • Participate in and advise senior management regarding labor relations strategies and relationships.
  • Respect and maintain the confidentiality of all employee records, business records, client and customer information, data and other information not otherwise available to the public.
  • Ensures all safety regulations are being observed and all training methods are adequate and effective.
  • Ensure dispatch protocols follow both client and company policies and procedures.
  • Organize and coordinate dispatch agent training programs for new hires and refresher customer service training programs for department personnel.
  • Prepares, verifies, and authorizes employee schedules and work records for payroll purposes.
  • Assigns work duties to qualified employees to ensure adequate coverage of all shifts.
  • Monitor dispatch performance as it relates to driver incidents, equipment failure, vehicle breakdowns, and other potential service disruptions.
  • Monitor dispatch agents to ensure timely communication of passenger cancellations or changes as required.
  • Provides dispatch coverage during peak service times and during employee shortages
  • Ensure dispatchers assign will-call and same day trips to available and appropriate. vehicles in order to ensure on-time performance, minimize wait and ride times and to maintain system productivity.
  • Ensure dispatchers document accurately and appropriately daily events related to service.
  • Manage vehicle pull-outs according to schedule and/or customer expectations.
  • Maximize wage to revenue percentages and minimize non-revenue and overtime wages.
  • Define and publish driver schedules based on service demand and in accordance with collective agreements.
  • Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
  • Maintain accurate records and appropriate filing systems.

Qualifications
Talent Requirements:
  • Three (3) years supervisory or management experience in the transportation industry. Supervisory experience of a work group in a different industry may be substituted at the company's sole discretion.
  • Substantial experience in the operation phases of a transit organization.
  • Excellent customer service skills.
  • Must have a strong working knowledge of Trapeze and the skills to resolve situational challenges.
  • Must work effectively with fellow employees and have strong leadership characteristics.
  • Must have good time management skills and ability to manage multiple tasks concurrently.
  • Requires flexible hours, including long days and weekends.
  • Must have the ability to recruit and develop staff to deliver reliable service product.
  • Knowledge of service area and system parameters.
  • Proficient in Microsoft Office software.
  • Demonstrated ability to manage with a "Safety First" attitude.
  • Paratransit experience preferred.

Knowledge, Skills, and Abilities:
  • Knowledge of windows-based computer operating systems and functional knowledge of word processing, spreadsheet and presentation software.
  • Strong organizational skills, filing and file maintenance.
  • Ability to read, write and speak English.
  • Ability to communicate effectively at all levels.
  • Able to use multi-line phone system.
  • Ability to handle multiple tasks accurately and effectively.
  • Ability to work independently and objectively.
  • Strong organizational and analytical skills.
  • Ability to effectively delegate tasks and provide appropriate supervision and follow up to department staff.
  • Provide excellent customer service and present a professional demeanor and appearance.
  • Maintain attendance within policy.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
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