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Senior Dispatch Manager Jobs in Virginia (NOW HIRING)

shentel

Sr. Dispatcher

Williamsburg, VA · On-site

Assures work queue processing across all Dispatch Business Types (Cable, Glo, and Beam) in all ... Skilled in Call Center Workforce Management. * Proficient in Route Optimization and Capacity ...

Sunrise Senior Living

DISPATCHERS

Mclean, VA · On-site

$81.11/hr

At Sunrise Senior Living, we're more than just a senior living operator--we're a community ... You'll be the go-to person for coordinating and managing logistics, helping to create a safe ...

Central Transport

SR Dispatcher

Fredericksburg, VA

$60K - $75K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Manage up to 30 local LTL drivers and dock personnel to achieve a designated production schedule. * This includes the process of loading, managing forklift traffic, and overseeing proper picking ...

Erickson Senior Living

Emergency Services Dispatcher

Ashburn, VA · On-site

$20 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Ashby Ponds by Erickson Senior Living Our Security and Emergency Services department is currently seeking an experienced Emergency Dispatcher to manage multiple Security & EMS systems from a central ...

Erickson

Dispatcher

Fairfax, VA · On-site

$19.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Woodleigh Chase by Erickson Senior Living Our Security and Emergency Services department is currently seeking an experienced Emergency Dispatcher to manage multiple Security & EMS systems from a ...

New

Huntleigh USA Corporation

SR. DUTY MANAGER

Sterling, VA · On-site

$25/hr

Senior Duty Manager - Wheelchair Operations Location: Dulles International Airport (IAD) Pay Rate ... Dispatch Wheelchair Attendants efficiently while documenting incoming service requests * Ensure ...

HUNTLEIGH USA CORPORATION

SR. DUTY MANAGER

Dulles, VA

$25/hr

Senior Duty Manager - Wheelchair Operations Location: Dulles International Airport (IAD) Pay Rate ... Dispatch Wheelchair Attendants efficiently while documenting incoming service requests * Ensure ...

HUNTLEIGH USA CORPORATION

SR. DUTY MANAGER

Dulles, VA · On-site

$25/hr

Senior Duty Manager - Wheelchair Operations Location: Dulles International Airport (IAD) Pay Rate ... Dispatch Wheelchair Attendants efficiently while documenting incoming service requests * Ensure ...

Erickson

Emergency Services Dispatcher

Ashburn, VA · On-site

$20 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Ashby Ponds by Erickson Senior Living Our Security and Emergency Services department is currently seeking an experienced Emergency Dispatcher to manage multiple Security & EMS systems from a central ...

PrideStaff

Dispatcher

Ashburn, VA · On-site

$18 - $20/hr

If you have dispatch, customer service representative, or administrative experience, or if you are ... Whether you're an entry-level worker or a senior executive, an HR Manager or a front line ...

Liberty University

Transit Dispatcher

Lynchburg, VA · On-site

  • Medical

  • Retirement

... dispatch terminal and scheduling systems; creates, maintains and monitors computerized driver ... Sr. VP of Facilities Management. 3. Must be familiar with the standard concepts, practices, and ...

Liberty

Transit Dispatcher

Lynchburg, VA · On-site

  • Medical

  • Retirement

... dispatch terminal and scheduling systems; creates, maintains and monitors computerized driver ... Sr. VP of Facilities Management. 3. Must be familiar with the standard concepts, practices, and ...

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Senior Dispatch Manager information

What does a senior dispatch manager do?

A Senior Dispatch Manager oversees the daily operations of a dispatch team, ensuring that goods, services, or personnel are routed efficiently and effectively. They are responsible for managing schedules, optimizing routes, and resolving any issues that may arise during transportation or delivery. Additionally, they often supervise dispatch staff, monitor performance metrics, and collaborate with other departments to improve operational processes. Their role is crucial in maintaining timely service and high customer satisfaction.

What are some common challenges faced by senior dispatch managers, and how can they be addressed?

Senior Dispatch Managers often encounter challenges such as managing last-minute changes in schedules, coordinating with multiple teams, and ensuring timely deliveries despite unforeseen disruptions like traffic or equipment breakdowns. Effective communication, real-time tracking technology, and strong organizational skills are key to addressing these issues. Building strong relationships with drivers and clients, as well as implementing contingency plans, also helps maintain smooth operations and high service quality.

What are the key skills and qualifications needed to thrive as a senior dispatch manager, and why are they important?

To thrive as a Senior Dispatch Manager, you need strong logistics management skills, deep knowledge of transportation regulations, and experience typically supported by a degree in supply chain management or related field. Proficiency with dispatch software, fleet management systems, and scheduling tools is essential. Strong leadership, problem-solving abilities, and effective communication skills set top performers apart in this role. These skills ensure efficient operations, regulatory compliance, and high team performance in a dynamic logistics environment.

What is the difference between Senior Dispatch Manager vs Dispatch Supervisor?

AspectSenior Dispatch ManagerDispatch Supervisor
CredentialsExperience in logistics, management certifications often preferredLogistics or transportation experience, supervisory training
Work EnvironmentOversees multiple dispatch teams, strategic planningManages daily dispatch operations, team supervision
Employer & Industry UsageUsed in large logistics, transportation companiesCommon in distribution centers, fleet operations
Comparison IntentFocuses on higher-level management and strategyFocuses on daily operations and team oversight

The Senior Dispatch Manager typically handles strategic planning and oversees multiple dispatch teams, requiring more experience and often management certifications. In contrast, the Dispatch Supervisor manages daily dispatch activities and supervises staff directly. Both roles are essential in logistics and transportation industries, but they differ mainly in scope and responsibility.

What are popular job titles related to Senior Dispatch Manager jobs in Virginia? For Senior Dispatch Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Senior Dispatch Manager jobs in Virginia look for? The top searched job categories for Senior Dispatch Manager jobs in Virginia are:
What cities in Virginia are hiring for Senior Dispatch Manager jobs? Cities in Virginia with the most Senior Dispatch Manager job openings:
Senior Dispatch Manager jobs near you
Infographic showing various Senior Dispatch Manager job openings in Virginia as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Sr. Dispatcher

shentel

Williamsburg, VA • On-site

Other

This job post has expired today. Applications are no longer accepted.

Shentel rating

6.3

Company rating: 6.3 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

78th of 98 rated telecommunications companies

Job description

Job Summary:

This role will provide valued support in a team environment and work within the Operations Support Center. Additionally, this team will work with the Drop Coordinators in support of the in-house and any Shentel contract partner technicians. Each member will be competent with the basic scope of Dispatching and general operational field duties associated with multi-service telecommunications networks.

Responsibilities include, but are not limited to, creating, dispatching, and clearing trouble reports for all companies of Shentel. Vital to determining the nature of the trouble and the proper department to handle them, Dispatchers will analyze all reported troubles and dispatch those troubles to the proper department for the necessary service work. These actions include daily contact with internal and external customers, Network Technicians, and Management regarding service orders, dispatching and clearing of troubles, and any service problems.  

Job Responsibilities:

  • Fills in for other positions as necessary and may be tasked with performing support level functions, such as Capacity Planning or Drop Coordination within the department.
  • Performs additional general office duties, as required and assigned by Management.
  • Interacts on a regular basis with other departments and Contract Partners.
  • Keeps track of schedules, routes and field personnel.
  • Assures work queue processing across all Dispatch Business Types (Cable, Glo, and Beam) in all states or areas
  • Assists Technicians when the customer experience or any field metric is in jeopardy due to system issues or limitations outside of the Technician’s control.
  • Provides support to contractors, vendors, third parties, and internal departments to achieve stated goals
  • Maintains effective contractor relationships through daily communication and leverages systems to support all lines of field operations.

Qualification Requirements:

  • Education: High School Diploma required. Associate’s degree is preferred. Other candidates with strong workforce, operational, and technical backgrounds and/or telecommunications industry experience will be considered.
  • Experience Level:
    • 3-5 years of Communications/Customer Service experience required.
    • 3-5 years of Telecommunications experience is required.
    • 1-2 years of Project Management/Capacity Coordination experience required.
    • 1 year of experience with workforce analytics in workforce or contact centers with at least 15 employees is required.
    • 3 years of experience with Workforce Management software such as Commforce, Cisco, Genesys/i3, or Optimizer required. Must have had a Lead or SR role.

Job Skills & Knowledge:

Skill Requirements:

  • Proficient with the Interactive Desktop and Quality applications in Genesys/i3.
  • Highly skilled with SmartSheet applications.
  • Highly skilled in the field work force scheduling system.
  • Skilled in Call Center Workforce Management.
  • Proficient in Route Optimization and Capacity planning.

Knowledge of:

  • Microsoft Excel, Word, Visio, BI, Tableau, FSM/CSG, Commforce, iCommV, OTIS, and other telecommunications support related tools.
  • Copper, coax, wireless and fiber technology and applications.
  • Industry standard Telecommunications and Dispatch practices.

Other Requirements:

  • Strength Level: This is sedentary work.

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