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Priority Dispatch Jobs in Virginia (NOW HIRING)

Sila Services

Dispatcher

Manassas, VA · On-site

$20 - $21/hr

Coordinate and dispatch technicians to service calls efficiently * Prioritize emergency and high-priority customer calls * Optimize technician schedules to maximize productivity and customer ...

PJ Networks LLC

IT Dispatcher

Charlottesville, VA · On-site

$45K - $55K/yr

Assign and dispatch tickets to the appropriate engineer based on skillset, availability, client familiarity, and priority * Monitor open tickets throughout the day to ensure progress, follow up with ...

PJ Networks LLC

IT Dispatcher

Charlottesville, VA · On-site

$45K - $55K/yr

Assign and dispatch tickets to the appropriate engineer based on skillset, availability, client familiarity, and priority * Monitor open tickets throughout the day to ensure progress, follow up with ...

PJ Networks LLC

IT Dispatcher

Charlottesville, VA · On-site

$45K - $55K/yr

Assign and dispatch tickets to the appropriate engineer based on skillset, availability, client familiarity, and priority * Monitor open tickets throughout the day to ensure progress, follow up with ...

F.H. Furr

Dispatcher

Ashburn, VA · On-site

$20 - $23/hr

What You'll Do * Strategically schedule and dispatch field technicians for service calls and ... Work closely with internal teams to allocate resources for emergency or high-priority calls * Track ...

Thermal Concepts

Dispatcher

Norfolk, VA · On-site

$18 - $24/hr

Schedule and dispatch HVAC service technicians based on availability, skillset, location, and job priority. * Communicate job details, customer information, and special instructions to technicians in ...

Wlu

Part-Time Public Safety Dispatcher

Lexington, VA · On-site

$18/hr

Provides highly service-oriented dispatch services, responsible for maintaining effective and ... Priority needs include nights, weekends, and holidays as necessary.This position is limited to 29 ...

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All JobsPriority Dispatch JobsPriority Dispatch Jobs in Virginia

Priority Dispatch information

See Virginia salary details

$29.7K

$62.3K

$102.6K

How much do priority dispatch jobs pay per year?

As of Jul 16, 2026, the average yearly pay for priority dispatch in Virginia is $62,349.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,600.00 and $70,900.00 per year, depending on experience, location, and employer.

What are the job duties of a dispatcher?

A dispatcher is responsible for receiving emergency or service calls, assessing the situation, and relaying information to the appropriate personnel such as police, fire, or medical teams. They coordinate response efforts, monitor ongoing operations, and maintain communication using radio or computer systems, often working in high-pressure environments and requiring strong organizational skills.

What is the best courier to work for?

The best courier to work for depends on factors such as pay, work environment, and flexibility. Major companies like FedEx, UPS, and DHL are well-known for reliable pay and benefits, but local courier services may offer better schedules or personalized support. Researching company reviews and considering your specific needs can help determine the best fit for you.

What are the key skills and qualifications needed to thrive as a Priority Dispatch professional, and why are they important?

To thrive as a Priority Dispatch professional, you need strong multitasking abilities, quick decision-making skills, and a high school diploma or equivalent, with some employers preferring additional emergency dispatcher certification. Familiarity with Computer-Aided Dispatch (CAD) systems, radio communication equipment, and emergency protocols is typically required. Exceptional communication, calmness under pressure, and attention to detail are vital soft skills for success in this role. These skills and qualifications are crucial for ensuring accurate, timely emergency response and maintaining public safety in high-stress situations.

Is priority dispatch legit?

Priority Dispatch is a legitimate emergency medical dispatch system used by emergency services to prioritize calls and allocate resources efficiently. It involves standardized protocols and training for dispatchers to ensure accurate and timely response. However, if referring to a specific company or job opportunity, research the employer's reputation and verify credentials before proceeding.

What is Priority Dispatch?

Priority Dispatch refers to a specialized system or role in emergency communications centers that prioritizes and coordinates the dispatching of emergency services such as police, fire, and medical responders. The goal is to ensure that the most urgent calls receive immediate attention and the appropriate resources are sent to the scene as quickly as possible. This job involves using standardized protocols and software to assess the severity of incoming calls, provide pre-arrival instructions to callers, and manage resources efficiently. Priority Dispatchers play a crucial role in public safety by helping to save lives and property during emergencies.

What is the highest paid courier?

Priority dispatchers or courier managers typically earn the highest salaries within courier roles, often due to their responsibilities overseeing logistics and operations. Compensation varies based on experience, location, and company size, with senior or specialized roles earning higher wages. Generally, experienced dispatchers with certifications and strong organizational skills tend to have higher earning potential.

What is the difference between Priority Dispatch vs Emergency Dispatcher?

AspectPriority DispatchEmergency Dispatcher
CertificationsOften requires Emergency Medical Dispatch (EMD) certificationTypically requires EMD certification and sometimes additional certifications
Work EnvironmentPrimarily in emergency call centers, dispatching for EMS, fire, or policeIn emergency call centers, handling various emergency calls including police, fire, and medical
Industry UsageUsed mainly in emergency medical services and public safetyUsed across police, fire, EMS, and other emergency services

Priority Dispatch and Emergency Dispatcher roles both involve handling emergency calls, but Priority Dispatch often refers to specific protocols used in EMS dispatching, emphasizing prioritized response. Emergency Dispatch is a broader term covering all emergency call handling across various services. While they share certifications and work environments, Priority Dispatch focuses on protocol-driven response systems within emergency medical services.

How does a Priority Dispatch professional typically collaborate with emergency response teams?

Priority Dispatch professionals work closely with emergency response teams by accurately gathering critical information from callers and relaying it to the appropriate responders in real-time. They use specialized protocols and software to prioritize calls and ensure that the right resources are dispatched quickly and efficiently. Communication is ongoing, as dispatchers provide updates to field personnel and may coordinate among police, fire, and medical units depending on the situation. This teamwork is vital for ensuring public safety and delivering prompt assistance during emergencies.
What are popular job titles related to Priority Dispatch jobs in Virginia? For Priority Dispatch jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Priority Dispatch jobs in Virginia look for? The top searched job categories for Priority Dispatch jobs in Virginia are:
Priority Dispatch jobs near you
System Status Controller

System Status Controller

Richmond Ambulance Authority

Richmond, VA • On-site

Full-time

Posted 4 days ago

Job description

POSITION SUMMARY

The System Status Controller (SSC) is responsible for real-time monitoring, coordination, and support of emergency medical service (EMS) communications. Under the direction of the Communications Lieutenant, the SSC facilitates effective and timely call triage, unit deployment, status tracking, and coordination with public safety agencies to ensure optimal EMS system performance. The role requires high-level multitasking, attention to detail, and strict adherence to Emergency Medical Dispatch (EMD) protocols based on International Academies of Emergency Dispatch (IAED) standards. This position functions as an integral part of the Communications team and collaborates with other personnel to ensure uninterrupted operational coverage. It may also serve as a training preceptor for new communications staff upon meeting internal qualification standards.

POSITION DUTIES AND RESPONSIBILITIES

Emergency Call Management
  • Answer emergency and non-emergency calls for service and determine appropriate response level
  • Receive and triage a variety of call types, including medical emergencies, interfacility transfers, and mutual aid requests
  • Apply MPDS (Medical Priority Dispatch System) protocols to assign priority codes and pre-arrival instructions based on IAED standards
  • Accurately enter and update data in the Computer Aided Dispatch (CAD) system
  • Maintain caller contact as necessary to ensure scene safety and information updates
  • Utilize agency-approved technology platforms including CAD, radio consoles, and voice recording systems to manage and document communications activity
Unit Deployment and Status Control
  • Monitor and adjust ambulance deployment using System Status Management (SSM) principles
  • Assign and track emergency units based on availability, location, and acuity
  • Ensure all unit status changes (en route, on scene, clear) are updated promptly in the CAD system
  • Coordinate unit movements to maintain system readiness and coverage
  • Exercise sound judgment in deployment decisions within agency guidelines to prioritize life-threatening calls and maintain system balance
  • Monitor system efficiency and unit hour utilization (UHU) patterns and promptly notify the Communications Lieutenant of persistent inefficiencies, deployment imbalances, or operational delays
  • Initiate supervisory escalation in the event of protocol deviation, prolonged call processing, or system failure
Interagency Coordination
  • Maintain open communication with Field Operations personnel to support real-time deployment decisions and scene-level situational updates
  • Communicate with law enforcement, fire, hospitals, and other partners to relay critical scene or patient information
  • Monitor regional communications channels (e.g., 800 MHz system)
  • Relay resource requests to supervisors and activate additional resources as needed
Operational Support
  • Maintain situational awareness of system threats including severe weather, high-volume events, communication outages, or hospital diversions, and report them promptly to the Communications Lieutenant
  • Document response exceptions and deviations from standard unit availability or coverage plans in accordance with agency protocols
  • Notify Communications Lieutenant and/or Field Supervisors of critical incidents, system threats, or service disruptions
  • Participate in high-incident response, special event coordination, and contingency plans
  • Assist with hospital status tracking, diversions, and ETA notifications
Administrative and Quality Functions
  • Log unit downtime and out-of-service events in accordance with agency documentation protocols to support operational performance analysis
  • Complete all shift documentation accurately and on time
  • Support communications quality assurance reviews as directed
  • Attend required continuing education and maintain EMD and CPR certifications




MINIMUM REQUIREMENTS


Minimum Qualifications:

  • High school diploma or GED
  • Certified EMT in the Commonwealth of Virginia (or higher)
  • Emergency Medical Dispatcher (EMD) certification (or obtain within 6 months)
  • CPR certification
  • Strong verbal communication and multitasking skills
  • Ability to work under pressure in a fast-paced environment
  • Basic computer and typing proficiency
  • Valid VA Driver’s License

Preferred Qualifications:

  • Prior EMS, public safety, or dispatch experience
  • Knowledge of CAD and radio communication systems
  • Familiarity with regional geography and healthcare infrastructure

PHYSICAL DEMANDS

  • Must be able to sit and or stand for long periods.
  • Must be able to operate standard office equipment
  • Must be able to operate a multi-screen workstation, use radio headsets, and respond to visual and auditory alerts
  • Must be able to lift up to at least 25 pounds independently and 150 pounds with assistance
  • Must have substantial movements of the body, wrists, hands, and or fingers
  • Must be able to work in various environmental conditions as well as temperature changes
  • Required to have visual acuity to operate equipment
  • Must be able to perceive the nature of sounds at normal speaking levels with or without correction and receive detailed information through oral communication
PERFORMANCE EVALUATION

The System Status Controller is evaluated bi-annually by the Communications Lieutenant or designee based on performance metrics (e.g., call answer time, dispatch accuracy, protocol compliance), communication effectiveness, and reliability during routine and high-pressure operations.

CONDITIONS OF EMPLOYMENT

  • Subject to pre-employment and random drug screening, fingerprint-based background check, and physical ability test
  • Must maintain all required licenses and certifications as a condition of continued employment
  • Must adhere to agency confidentiality policies and ensure security of protected health information (PHI) in compliance with applicable federal and state laws
  • Comply with all legally mandated vaccinations and health screenings required for healthcare providers under federal, state, or local regulations
  • May be required to work nights, weekends, holidays, and during emergencies
  • Successful completion of a probationary period is required for all new hires

GENERAL POSITION PARAMETERS

  • Full-Time, Hourly, Non-Exempt
    • Target Pay Range: $25.00 - $28.96 per hour
  • Rotating - 12-hour shifts, 42 Hours per week average
  • Days, Nights, weekends, holidays