ZipRecruiter

Log In

1

Director Service Operations Jobs (NOW HIRING)

Albertsons

Service Operations Manager

Broussard, LA · On-site

POSITION PURPOSE The Service Operations Manager is responsible for leading all frontend and service ... Partner with Store Director, Assistant Store Director, and department managers to support storewide ...

Signode

Service Operations Supervisor

Roselle, IL

This role provides direct leadership across Service Account Coordinators and Field Service ... Own and manage key operational performance metrics (e.g., service request cycle time, scheduling ...

New

Signode

Service Operations Supervisor

Roselle, IL · On-site

$72K/yr

This role provides direct leadership across Service Account Coordinators and Field Service ... Own and manage key operational performance metrics (e.g., service request cycle time, scheduling ...

Thrive

Service Operations Manager

Sarasota, FL · On-site

In partnership with the Director, Managed Services, this role drives operational excellence, engineers' professional growth, and strong client relationships that reinforce long-term customer success.

Thrive

Manager, Service Operations

New York, NY · On-site

$90K - $120K/yr

In partnership with the Director, Managed Services, this role drives operational excellence, engineers' professional growth, and strong client relationships that reinforce long term customer success.

Bomnin Automotive Group

Service Porter

Nanuet, NY

$15.25 - $18.25/hr

Service Manager/Director, Service Operations Director Job Status: Full-time, Non-Exempt Department: Service Job Summary: The Service Porter at Bomnin Automotive plays a key role in ensuring the ...

New

Bomnin Automotive Group

Service Porter

Homestead, FL · On-site

$13.75 - $16.50/hr

Service Manager/Director, Service Operations Director Job Status: Full-time, Non-Exempt Department: Service Job Summary: The Service Porter at Bomnin Automotive plays a key role in ensuring the ...

next page

Showing results 1-20

All JobsDirector Service Operations Jobs

Director Service Operations information

See salary details

$34K

$107.7K

$179.5K

How much do director service operations jobs pay per year?

As of Jun 19, 2026, the average yearly pay for director service operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the key skills and qualifications needed to thrive as a Director of Service Operations, and why are they important?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What is a Director of Service Operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What exactly does a director of operations do?

A director of operations oversees an organization’s daily activities, manages teams, develops policies, and ensures efficiency and goal achievement. They often coordinate between departments, analyze performance metrics, and implement strategic initiatives to improve overall business performance.

What does a director of service operations do?

A director of service operations oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They develop strategies, manage teams, monitor performance metrics, and coordinate resources to meet organizational goals.

What are some common challenges faced by a Director of Service Operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

How much does a head of operations get paid?

A Director of Service Operations typically earns between $90,000 and $150,000 annually, depending on the industry, company size, and location. Senior roles may include bonuses, profit sharing, or other incentives, and require strong leadership, operational expertise, and often certifications like PMP or Six Sigma.

What jobs pay 500,000 a year in the US?

In the US, high-paying roles such as Chief Executive Officers, investment bankers, specialized surgeons, and certain senior technology executives can earn $500,000 or more annually. These positions typically require extensive experience, advanced education, leadership skills, and often involve managing large teams or organizations.
More about Director Service Operations jobs
What cities are hiring for Director Service Operations jobs? Cities with the most Director Service Operations job openings:
What are the most commonly searched types of Service Operations jobs? The most popular types of Service Operations jobs are:
What states have the most Director Service Operations jobs? States with the most job openings for Director Service Operations jobs include:
What job categories do people searching Director Service Operations jobs look for? The top searched job categories for Director Service Operations jobs are:
Director Service Operations jobs near you
Infographic showing various Director Service Operations job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $107,680 per year, or $51.8 per hour.
Service Operations Manager

Service Operations Manager

Albertsons

Broussard, LA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Albertsons rating

5.8

Company rating: 5.8 out of 10

Based on 1,131 frontline employees who took The Breakroom Quiz

69th of 116 rated grocery stores

Job description

POSITION PURPOSE

The Service Operations Manager is responsible for leading all frontend and service operations to deliver an exceptional customer experience while achieving productivity, labor, and operational goals. This role oversees service departments, ensures policy and cashhandling compliance, drives associate engagement, and supports overall store performance through strong execution and leadership.

KEY ACCOUNTABILITIES Leadership & Associate Development

  • Lead, train, coach, and develop frontend and service associates to meet performance and service expectations.
  • Schedule labor effectively to meet service demands while controlling labor costs.
  • Maintain accountability for attendance, productivity, service standards, cash handling, and policy compliance.
  • Support hiring, onboarding, training, and performance management of service department associates.

Service Operations & Execution

  • Oversee daily operations of frontend and service areas (e.g., checkstands, SCO, customer service desk, bookkeeping, where applicable).
  • Ensure accurate execution of cash handling, balancing, tills, SCO monitoring, and service procedures.
  • Maintain operational readiness during peak business periods and special events.
  • Ensure consistent execution of company programs, promotions, and service initiatives.

Customer Experience

  • Ensure a friendly, efficient, and customerfocused service environment.
  • Address and resolve customer concerns promptly and professionally.
  • Model excellent customer service behaviors and reinforce expectations with associates.
  • Monitor wait times, service flow, and customer feedback to drive continuous improvement.

Financial & Performance Management

  • Monitor key performance indicators including labor, productivity, service scores, and shrink related to frontend operations.
  • Implement action plans to improve results and operational efficiency.
  • Control supplies, expenses, and servicerelated costs.

Compliance & Risk Management

  • Ensure compliance with company policies, labor agreements (where applicable), and regulatory requirements.
  • Partner with Asset Protection on cash controls, shrink prevention, and servicearea security.
  • Ensure proper documentation and execution of cash handling, safety, and operational standards.

Partnership & Store Support

  • Partner with Store Director, Assistant Store Director, and department managers to support storewide goals.
  • Serve as Manager on Duty as assigned, supporting overall store operations.
  • Support special projects and initiatives as directed by Store Leadership.

Albertsons Companies is at the forefront of the revolution in retail.  Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being.  We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S.  We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. 

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).

Pay Transparency:


Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay*, PTO/Vacation pay*, paid holidays*, bereavement pay and retirement benefits (pension and/or 401(k) eligibility).  Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis.

 

*For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually. 

What Albertsons employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply