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Director Service Operations Jobs (NOW HIRING)

GROUPE SEB

Director of Service Operations

Irvine, CA · On-site

$140K - $185K/yr

What we will achieve together As the Director of Service Operations, you will provide strategic and operational leadership for the centralized Service departments in North America, including Training ...

GroupeSEB

Director of Service Operations

Irvine, CA · Hybrid

$140K - $185K/yr

What we will achieve together As the Director of Service Operations, you will provide strategic and operational leadership for the centralized Service departments in North America, including Training ...

Ascensus

$150 - $190/hr

Ascensus is the leading independent technology and service platform powering savings plans across ... The Director is accountable for driving operational excellence through process improvement ...

Posted today

Accelecom

Director, Service Delivery

Sandy Springs, GA · On-site

$203K/yr

Director, Service Delivery Location: Atlanta, GA (preferred) Reports To ... Chief Operations Officer (COO) Employment Type: Full-Time Accelecom is a leading provider of high ...

ASCENSUS

Director, Client Service Operations

Ascensus is the leading independent technology and service platform powering savings plans across ... The Director is accountable for driving operational excellence through process improvement ...

New

TTEC

Director, Operations

Winston Salem, NC · On-site

Director, Operations Apply now Save jobSaved job Your potential has a place here with TTECs award ... As a Director - Service Delivery working onsite in Winston Salen NC,youll be a part of bringing ...

HSS

Director Service Line

New York, NY · On-site

$109K - $166K/yr

Operations & Physician Office Support * Work closely with the Chiefs to ensure that operations are consistent with the overall clinical and academic service goals and support the individual and ...

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Director Service Operations information

See salary details

$34K

$107.7K

$179.5K

How much do director service operations jobs pay per year?

As of Sep 4, 2026, the average yearly pay for director service operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

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What are the most commonly searched types of Service Operations jobs?

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Director Service Operations jobs near you
Infographic showing various Director Service Operations job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.

Director of Service Operations

GROUPE SEB

Irvine, CA • On-site

$140K - $185K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 8 days ago

Job description

What we will achieve together
As the Director of Service Operations, you will provide strategic and operational leadership for the centralized Service departments in North America, including Training and Technical Support, Service Desk, Service Administration, and Continuous Improvement. Reporting directly to the Vice President of Service, this senior leadership role is accountable for setting and executing the overall strategy, driving operational excellence, and ensuring peak performance across all functions. A key responsibility will be to maximize efficiency, strengthen customer satisfaction, and deliver measurable business impact, while maintaining alignment with the company's global vision, strategic priorities, and long-term goals.
Salary Range: $140,000 - $185,000 + annual bonus
Key Responsibilities Include:
  • Developing and implementing each department's strategic vision, objectives, and long-term plans in alignment with the company's broader goals and global vision, particularly those related to customer experience and Services growth.
  • Operational Management: Overseeing the day-to-day operations of each department, ensuring efficient workflow, documentation and adherence to Standard Operating Procedures, and optimal resource utilization. This includes ensuring each department is managing staffing, scheduling, and escalations.
  • Team Leadership and Development: Leading, mentoring, and motivating a team of managers, supervisors, and agents. This involves setting performance goals, conducting regular performance evaluations, providing coaching and training programs, fostering a positive work environment, and addressing employee engagement and retention.
  • Performance Monitoring and Analysis: Defining, tracking, and analyzing key performance indicators (KPIs) such as Average Handle Time (AHT), Net Promoter Score (NPS), Invoice Processing, Tech Support Resolution, and Training Days. Use of this data to identify trends, pinpoint areas for improvement, and implement data-driven strategies.
  • Customer Experience (CX) Improvement: Championing a customer-centric culture within the organization. This involves developing and implementing best practices for customer interactions, handling escalated customer inquiries and complex issues, and actively seeking feedback to improve service quality and customer loyalty.
  • Technology and System Optimization: Evaluating, implementing, and optimizing department technologies and software (e.g., iGrow, Salesforce, SAP, and Qlik) to enhance operational efficiency, streamline customer interactions, and improve productivity / utilization.
  • Budget Management: Developing, managing, and optimizing the teams FTE budget, including forecasting, resource allocation, and cost-control measures to ensure efficient operations and maximize return on investment.
  • Compliance and Quality Assurance: Ensuring the team operates in compliance with company policies, legal requirements, and quality standards.

Requirements :
  • Experience: 10+ years of experience Service Operations, with the most recent 5 years in a leadership role managing local and remote employees. Preferably in a fast-pace growing organization with international presence.
  • Education: Bachelor's degree or higher in Business Administration.
  • Key Skills and Qualifications: Service Operations Management, Performance Management, Service Management Framework, Project Management, Global Alignment
  • Core Competencies: Strategic Leadership, Operational Excellence, Decision Making & Problem Solving, Collaboration & Influence

Overview:
  • Type of Employment: Full time - Exempt
  • Workplace Schedule Type: Hybrid
  • Position Location: Irvine, CA (Mon, Wed & Th are onsite working days)

Why SEB Professional North America?
Whether working remotely, in one of our offices, or flexing in between, we offer a number of benefits and perks to support you and your family. Here is a sample of some of our benefits programs:
  • Medical / Dental / Vision Insurance - Generous Employer Contribution
  • 401(K) Retirement Plan - w/ up to a 9% employer contribution after 1st year of employment.
  • On Site Gym
  • 12 Paid Holidays
  • Voluntary Benefits and Discount programs

Equal Employment Opportunity (EEO)
SEB Professional is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other category protected by federal, state, or local law. SEB Professional does not make employment decisions based on any protected class status. For more information, please see OFCCP Equal Employment.

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