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Digital Client Success Manager Jobs (NOW HIRING)

CallTower Inc

Client Success Manager

Rochester, NY · On-site

Job Purpose The Client Success Manager will fill a key position at CallTower by being a customer advocate and responsible for the satisfaction and growth of our Gold (6k MRR-16K MRR) existing ...

PrestoSports

Client Success Manager

Client Success Manager, PrestoSports Job Title/Job Profile: Client Success Manager Management Level: Individual Contributor Position: Full-Time Pay Rate Type: Salary + Commissions Brief Summary of ...

Common CENTS Solutions

Client Success Manager

Client Success Manager, PrestoSports Job Title/Job Profile: Client Success Manager Management Level: Individual Contributor Position: Full-Time Pay Rate Type: Salary + Commissions Brief Summary of ...

Nexus IT, Inc

Client Success Manager

Salt Lake City, UT · On-site

$80K - $104K/yr

Client Success Manager Location: Salt Lake City, UT Department: Client Success Team Reports To: Front Line Service POD Team Lead (TL) Salary/Pay: $80K - $104K / Year - Commensurate with experience ...

Nexus IT

Client Success Manager

Salt Lake City, UT · On-site

$80K - $104K/yr

Client Success Manager Location: Salt Lake City, UT Department: Client Success Team Reports To: Front Line Service POD Team Lead (TL) Salary/Pay: $80K - $104K / Year - Commensurate with experience ...

d.e. Foxx & Associates

Client Success Manager

Atlanta, GA · On-site

$90 - $120/hr

Client Success Manager-Work Location: Hybrid remote in Atlanta, GA 30345 ABOUT THE ROLE Versatex a division of d.e. Foxx & Associates manages procurement on behalf of clients across all spend tiers.

EDA Data

$70 - $80/hr

The Client Success Manager is responsible for managing a portfolio of RigDig customers and driving customer retention, growth, adoption, and long-term success within an assigned book of business. A ...

Cccis

Client Success Manager

We are actively hiring for multiple Product Client Success Manager roles across our organization. Opportunities exist across a range of levels. Regardless of role or level, successful candidates are ...

Nexus IT Inc

Client Success Manager

Salt Lake City, UT · On-site +1

$80K - $104K/yr

Client Success Manager Location: Salt Lake City, UT Department: Client Success Team Reports To: Front Line Service POD Team Lead (TL) Salary/Pay: $80K - $104K / Year - Commensurate with experience ...

DebtBlue LLC

Client Success Manager

Richardson, TX

The Client Success Manager reports to the Director of Fulfillment. Duties amp; Responsibilities: * Recruit, mentor, coach, and develop Client Success Specialists while fostering a culture of ...

WOWK-TV

Client Success Manager

Chicago, IL · On-site

$48K - $58K/yr

The Client Success Manager serves as a client-facing strategic advisor for Nexstar's largest ... Digital media campaign experience required; prior client-facing experience preferred. Agency or ...

Virtual Peaker

Client Success Manager

Louisville, KY · On-site

$80K - $90K/yr

Client Success Manager Virtual Peaker is seeking a Client Success Manager who will help solve the climate crisis by supporting our mission of building the utility of the future. Role Responsibilities ...

Recooty

$65 - $95/hr

The Client Success Manager acts as the connective tissue for the account: translating strategic direction into action, tracking commitments through to closure, and surfacing issues before they become ...

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Digital Client Success Manager information

See salary details

$14.5K

$92.9K

$164K

How much do digital client success manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for digital client success manager in the United States is $92,919.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,500.00 and $114,500.00 per year, depending on experience, location, and employer.

What is a digital client success manager?

A Digital Client Success Manager is a professional responsible for ensuring customers achieve their desired outcomes when using a company's digital products or services. They act as the main point of contact for clients, helping them navigate digital platforms, resolve issues, and maximize value. Their role includes onboarding new clients, monitoring engagement and satisfaction, providing training or resources, and collecting feedback to improve services. By fostering strong relationships, they help drive customer retention and growth for the business.

How does a digital client success manager typically collaborate with other departments to ensure client satisfaction?

As a Digital Client Success Manager, you’ll often work closely with sales, marketing, product, and support teams to provide a seamless client experience. You’ll relay client feedback to product teams for improvements, partner with sales to identify upsell opportunities, and coordinate with support to resolve technical issues promptly. This cross-functional collaboration is essential for anticipating client needs, addressing challenges proactively, and maximizing client retention and satisfaction.

What are the key skills and qualifications needed to thrive as a digital client success manager, and why are they important?

To thrive as a Digital Client Success Manager, you need expertise in client relationship management, digital marketing fundamentals, and a bachelor's degree in business, marketing, or a related field. Familiarity with CRM platforms like Salesforce, analytics tools such as Google Analytics, and project management software is typically required. Exceptional communication, problem-solving, and proactive organizational skills set top performers apart in this role. These skills are essential for building lasting client relationships, driving digital campaign success, and ensuring client satisfaction in a competitive digital landscape.

What is the difference between Digital Client Success Manager vs Customer Success Manager?

AspectDigital Client Success ManagerCustomer Success Manager
CredentialsRelevant certifications in digital marketing, SaaS, or customer successSimilar certifications in customer success or account management
Work EnvironmentPrimarily digital platforms, remote or hybrid settingsOffice-based or remote, client-facing roles
Employer & IndustryTech, SaaS, digital marketing agenciesTech, SaaS, various service industries
Search & Comparison IntentOften compared for digital-focused rolesBroader customer success roles

The Digital Client Success Manager focuses on managing client relationships primarily through digital channels, emphasizing online engagement and SaaS solutions. In contrast, the Customer Success Manager may handle a wider range of client interactions, including in-person meetings and broader industries. Both roles require similar skills and certifications but differ mainly in their digital focus and work environment.

More about Digital Client Success Manager jobs

What cities are hiring for Digital Client Success Manager jobs?

Cities with the most Digital Client Success Manager job openings:

What states have the most Digital Client Success Manager jobs?

States with the most job openings for Digital Client Success Manager jobs include:

What job categories do people searching Digital Client Success Manager jobs look for?

The top searched job categories for Digital Client Success Manager jobs are:

Digital Client Success Manager jobs near you
Infographic showing various Digital Client Success Manager job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 77% In-person, and 23% Remote job distribution, with an average salary of $92,919 per year, or $44.7 per hour.

Client Success Manager

CallTower Inc

Rochester, NY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

Job Purpose
The Client Success Manager will fill a key position at CallTower by being a customer advocate and responsible for the satisfaction and growth of our Gold (6k MRR-16K MRR) existing customer base. The individual will play an active role in building partnerships with the accounts assigned to the Client Success Manager. This individual will reach into our customer organizations and build strong relationships with key points of contact. This role will manage many high- revenue accounts in accordance with our Client Success Program.
The Client Success Manager will work with cross-functional teams to respond to customer requests and address escalated issues. This individual will lead the Client Success Program as outlined for the customer based on account status maintaining accurate and up-to-date records in Salesforce. This individual will to take ownership of customers' requests/issues and act with a sense of urgency while driving for resolution, and to exceed our customers' expectations.
Duties:
• Act as a customer advocate, ensuring customer satisfaction and growth.
• Build and maintain strong relationships with key points of contact within customer organizations.
• Manage high-revenue accounts in line with the Client Success Program.
• Maintain accurate and up-to-date records in Salesforce and Client Success software.
• Take ownership of customer requests/issues, act with a sense of urgency, and drive for resolution to exceed customer expectations.
• Manage the day-to-day operational and tactical aspects of multiple customer escalations; effectively communicate plans, progress and status to both internal and external stakeholders.
• Set up and execute regular account status and review calls with assigned accounts.
• Understand and relay CallTower's solution offering to customer; be able to understand customer needs and communicate how CallTower's solutions can solve those needs.
• Assist with additional quotes for CallTower services; process the orders in accordance with internal policies/processes.
• Follow up with key customers who may feel dissatisfied, to ensure issue resolution and a satisfactory conclusion.
• Engage and participate in up-sell/cross-sell activities, increase customer spend through the life of the contract though adding complimentary solutions.
• Other duties may be assigned.
Skills/Qualifications:
• Bachelor's Degree or 6+ years of relate experience
• 5+ years of related experience, with a minimum of 3+ years of account management experience with high-revenue accounts, preferably in a technology-based industry.
• Be able to effectively work in a very autonomous role with minimal supervision.
• Customer focused personality, able to interact and influence at all levels of our organization, including executive levels.
• Expert level customer service skills, ability to work independently and efficiently to meet deadlines, and adapt to a fast-paced dynamic environment.
• Expert skills in the creation of and execution of customer presentations.
• Ability to proactively set and manage expectations for customers and internal departments, maintain strong relationships.
• Skilled with creation of reports and analyzing large data sets; Salesforce.com report/dashboard building experience preferred.
• Excellent verbal and written communication skills, including excellent listening skills.
• Occasional travel, up to 30%, occasionally on short notice.
Benefits:
• Annual Market comp evaluation
• 85% employer paid Medical plans (HDHP and PPO options)
• Dental/Vision
• PTO accrual starts day one
• 100% 401k match on first 4%
• Paid Parental Leave
• 100% Employer paid life insurance, LTD, EAP, telehealth, Gym Pass

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