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Debt Collection Call Center Jobs (NOW HIRING)

MCI Careers

Call Center Collections Agent

Tampa, FL

$14.25 - $18.75/hr

Understanding of debt collection laws and regulatory requirements is highly desirable. * Strong ... Familiarity with collection software, CRM systems , and call center tools is a plus.

ValorVIP

Call Center Collections Agent

Tampa, FL · On-site

$14 - $15.20/hr

Understanding of debt collection laws and regulatory requirements is highly desirable. * Strong ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

ValorVIP

Call Center Collections Agent

Tampa, FL · On-site +1

$14.25 - $18.75/hr

Understanding of debt collection laws and regulatory requirements is highly desirable. * Strong ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

ValorVIP

Debt Recovery Representatives

Tampa, FL · On-site

$14 - $15.20/hr

Familiarity with collection software, CRM systems , and call center technology is a plus * Knowledge of debt collection laws and compliance requirements preferred * Strong attention to detail ...

ValorVIP

Debt Recovery Representatives

Tampa, FL · On-site +1

$15 - $19.50/hr

Familiarity with collection software, CRM systems , and call center technology is a plus * Knowledge of debt collection laws and compliance requirements preferred * Strong attention to detail ...

MCI Careers

Debt Recovery Representatives

Tampa, FL · On-site

$14 - $15.20/hr

Familiarity with collection software, CRM systems , and call center technology is a plus * Knowledge of debt collection laws and compliance requirements preferred * Strong attention to detail ...

MCI Careers

Call Center Collections Representative

Dallas, TX · On-site

$15.25 - $19.75/hr

Familiarity with debt collection laws and best practices is a plus * Previous experience in collections, customer service, or call center environments preferred ABOUT MCI (PARENT COMPANY) MCI helps ...

MCI Careers

Call Center Collections Representative

Wichita, KS · On-site

$11.50 - $15/hr

Familiarity with debt collection laws and best practices is a plus * Previous experience in collections, customer service, or call center environments preferred ABOUT MCI (PARENT COMPANY) MCI helps ...

MCI Careers

Call Center Collections Representative

Killeen, TX · On-site

$14.25 - $18.25/hr

Familiarity with debt collection laws and best practices is a plus * Previous experience in collections, customer service, or call center environments preferred ABOUT MCI (PARENT COMPANY) MCI helps ...

NES1

Collector-Third Party

Solon, OH · On-site

$17/hr

Description National Enterprise Systems is an award-winning debt collection agency in Solon, OH. We are looking for collectors to work in our outbound call center. The ideal candidate is dependable ...

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Debt Collection Call Center information

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How much do debt collection call center jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for debt collection call center in the United States is $23.00, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.61 per hour, depending on experience, location, and employer.

What is a debt collection call center?

A Debt Collection Call Center job involves contacting individuals or businesses to recover overdue payments on behalf of creditors. Agents negotiate payment plans, provide information on outstanding debts, and follow company and legal guidelines for collections. Strong communication, persistence, and customer service skills are essential to handle disputes and ensure successful resolutions.

What are the key skills and qualifications needed to thrive in a debt collection call center, and why are they important?

To thrive in a Debt Collection Call Center, you need strong communication skills, attention to detail, and a basic understanding of finance or customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, auto-dialing systems, and payment processing tools is typically required. Outstanding negotiation skills, resilience under pressure, and the ability to remain professional during difficult conversations are highly valued soft skills. These abilities are crucial for meeting collection targets, maintaining client relationships, and ensuring compliance with industry regulations.

What are the typical daily responsibilities in a debt collection call center?

In a Debt Collection Call Center role, your daily responsibilities include contacting individuals or businesses with overdue accounts, negotiating payment arrangements, updating account information in the company database, and documenting all communications. You may also handle inbound calls from customers seeking to resolve their debts, provide information on payment options, and occasionally escalate complex cases to supervisors or the legal team. Most teams work in a fast-paced, collaborative environment where agents support each other in achieving monthly collection goals. Over time, strong performers may have opportunities to train new team members or advance into supervisory roles.

More about Debt Collection Call Center jobs
What cities are hiring for Debt Collection Call Center jobs? Cities with the most Debt Collection Call Center job openings:
What are the most commonly searched types of Debt Collection Call Center jobs? The most popular types of Debt Collection Call Center jobs are:
What states have the most Debt Collection Call Center jobs? States with the most job openings for Debt Collection Call Center jobs include:
What job categories do people searching Debt Collection Call Center jobs look for? The top searched job categories for Debt Collection Call Center jobs are:
Debt Collection Call Center jobs near you
Infographic showing various Debt Collection Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,832 per year, or $23 per hour.

Call Center Representative

CornerStone Staffing

Tabor City, NC • On-site

$15/hr

Full-time

Posted 8 days ago

Job description

Customer Service / Call Center Representative

Location: Whiteville, NC 28472 | On-Site

COMPENSATION & SCHEDULE

$15/hour; increases to $22/hour upon permanent hire

Schedule:

  • Shifts vary between 7AM – 9PM with two days off weekly

  • Up to 2 Saturdays/month and 1 Sunday/quarter required

  • Mandatory overtime at month-end

  • Temporary-to-Hire, W2

  • Start Date: September 2026

  • Job ID#: 156744

MINIMUM QUALIFICATIONS
• 2+ years of Customer Service experience
• 2+ years of Call Center experience
• Strong communication, decision-making, and time management skills
• Proficiency in Microsoft Office applications
• Ability to collaborate effectively within a team environment

PREFERRED SKILLS
• Experience in debt recovery or financial services
• Knowledge of Fair Debt Collection Practices Act (FDCPA) and compliance protocols

ROLE IMPACT
This position plays a key role in supporting the client’s financial stability by facilitating the timely and professional recovery of delinquent accounts. The role directly impacts revenue goals by meeting or exceeding collection performance metrics, maintaining full compliance with industry regulations, and delivering a customer-focused approach to resolving overdue balances.

KEY RESPONSIBILITIES
• Contact customers to collect delinquent accounts using standardized call procedures
• Meet or exceed performance metrics for call volume, contact rate, and promises kept
• Negotiate repayment arrangements aligned with customers’ financial capacity and willingness to pay
• Accurately document all calls, agreements, and follow-up actions in the designated system
• Escalate unresolved or high-risk accounts to management when necessary

CORE TOOLS & SYSTEMS
• Microsoft Word, Excel, Outlook
• Collections platforms and CRM systems

LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy

Company Description

This is a full time direct hire role with our client. They are an established aerospace manufacturer specializing in precision-machined components for highly regulated applications. The company offers a stable, quality-focused environment where engineering, programming, and manufacturing teams work closely to produce complex parts that meet strict customer and industry requirements.

Employees have the opportunity to work with advanced machining technology, contribute to process improvements, and support products used across the aerospace industry.