Debt Collection Call Center Jobs in Utah (NOW HIRING)

Job Category: PFS-General Counsel

Requisition Number: ASSOC005312

• Posted : August 13, 2026
• Full-Time
• On-site

Showing 1 location

Draper, UT 84020, USA

Reports to: President &Chief Legal Counsel

Position Summary

Prestige Financial Services is expanding its third-party recovery and servicing platform, including outsourced servicing solutions and recovery services. The Associate General Counsel & Director of Compliance will serve as a key member ofPrestige’sleadership team responsible for helping design, implement, and oversee the legal and regulatory framework supporting these business lines.

Working directly with the Chief Legal Counsel, this position will lead legal and compliance initiatives related to third-party debt collection, loan servicing, recovery operations, vendor oversight, client onboarding, licensing, examinations, and regulatory compliance. The ideal candidate willpossessdeepexpertisein the legal and operational requirements governing consumer collections and servicing, including the FDCPA, TCPA, FCRA, UDAAP/UDAAP principles,andstate collection laws.

Third-Party Recovery & Servicing Oversight

• Adviseexecutive leadership on legal, regulatory, and compliance risks associated with servicing andcollectionactivities conducted on behalf of third-party clients.
• Review and advise on servicing agreements, forward-flow agreements, collection agreements, client contracts, vendor agreements, and related operational arrangements.
• Supportonboarding ofnew clients, products, portfolios, and servicing relationships.
• Develop legal and compliance guidance for servicing, recovery, call center, litigation, and customer-facing operations.

Regulatory Compliance

• Oversee compliance with federal and state laws governing debt collection, loan servicing, consumer communications, and consumer protection.
• Adviseexecutive managementregardingstate and federal servicing laws,including:Fair Debt Collection Practices Act (FDCPA), Telephone Consumer Protection Act (TCPA), Fair Credit Reporting Act (FCRA), Gramm-Leach-Bliley Act (GLBA), and Unfair, Deceptive, or Abusive Acts or Practices (UDAAP)
• Monitor legislative, regulatory, and enforcement developments and assess operational impacts.
• Develop andmaintaincompliance management systems, policies, procedures, monitoring programs, and testing protocols.

Licensing & Regulatory Examinations

• Oversee state licensing strategy and maintenance for collection agency, servicing, and related licenses.
• Help coordinate responses to regulatory examinations, audits, investigations, attorney general inquiries, and consumer complaints.

Operational Compliance & Risk Management

• Partner with operations, recovery, servicing, litigation, information security, and vendor management teams to ensure implementation of compliant business practices.
• Review call programs, communication strategies, payment processing practices, consumer disclosures, and operational procedures.
• Conduct compliance reviews of third-party vendors, collection agencies, law firms, and other service providers.
• Develop compliance training programs for servicing and recovery personnel.

Litigation & Legal Support

• Assistwith consumer litigation, collection litigation,arbitrations, and regulatory matters.
• Coordinate with outside counsel and recovery attorneys throughout Prestige's national network.
• Review demand letters, complaints, regulatory inquiries, and consumer disputes.
• Providepractical legal guidanceregardingescalated consumer complaints and operational issues.
• Extensive knowledge of federal and state laws governing consumer collections and servicing.
• Strong understanding of collection operations, servicing platforms, and consumer communications.
• Demonstrated applying FDCPA, TCPA, FCRA, UDAAP, state collection statutes, and licensing requirements.
• Experience managing regulatory examinations, audits, and enforcement matters.
• Ability to develop practical compliance solutions in a fast-growing and evolving business environment.

Qualifications

• Juris Doctor (J.D.) from an accredited law school.
• Licensed and in good standing with at least one state bar.
• Minimum of 7 years of legal and/or compliance experience involving consumer collections, loan servicing, debt buying, financial services, or related regulated industries.
• Significant experiencewith FDCPA, TCPA, FCRA, state collection laws, and regulatory compliance programs.
• Experience supporting third-party collection, servicing, debt-buying, or recovery operations preferred.
• Experience working with regulatory examinations, and compliance management systemsstronglypreferred.
• Prior compliance leadership, regulatory, or financial services experience preferred.

Work Environment and Physical Requirements This position is performed in a professional office environment. Regular, predictable, and full-time onsite attendance is an essential function of the role due to the nature of compliance, legal, and business operations, including collaboration with leadership and other departments, participation in meetings, and handling confidential and sensitive information. The position requires the ability to remain stationary for extended periods while working at a computer,frequentlycommunicate verbally and in writing, and occasionally move throughout the office toparticipatein meetings, training, and other business activities. The position also requires the ability to travel as needed for business-related activities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate because of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities areprovidedreasonable accommodation toparticipatein the job application or interview process, to perform essential job functions.Please contact us to request accommodation.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.