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Bank Call Center Jobs in Utah (NOW HIRING)

Acima

Lease Processor - Call Center Agent

Draper, UT · On-site

$17/hr

Verify customer's bank and employment information * Work one-on-one with a coach for career development Requirements Experience Preferred: 1 year of call center or office experience * Fluent in ...

Acima

Lease Processor - Call Center Agent

Draper, UT · On-site

$17/hr

Verify customer's bank and employment information * Work one-on-one with a coach for career development Requirements Experience Preferred: 1 year of call center or office experience * Fluent in ...

Merrick-Bank

Director, Deposit Operations

South Jordan, UT · On-site

$150 - $230/hr

The Director, Deposit Operations supports the overall deposit activities of Merrick Bank Corporation (the "Bank") by overseeing the deposit area systems, call-center operations and support staff and ...

Hired by Matrix

Be Seen First

Customer Service Representative

South Jordan, UT · On-site

$22/hr

Customer service, call center, or client support experience preferred * Financial services or banking experience is a plus * Experience with Cash Management, online banking, mobile banking, or ...

Synchrony

SVP, Consumer Bank Analytics

Draper, UT

Partner with Operations leaders to analyze customer servicing interactions, call center performance ... Bank analytics deliverables. * Partner with Compliance, Risk, Finance, and Regulatory Reporting ...

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Bank Call Center information

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$9

$16

$22

How much do bank call center jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for bank call center in Utah is $16.31, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $17.50 per hour, depending on experience, location, and employer.

What is a bank call center job?

Bank call center jobs involve assisting customers over the phone with their banking needs, such as answering account inquiries, resolving issues, processing transactions, and providing information about products and services. Employees in these roles are typically responsible for delivering excellent customer service, handling complaints, and ensuring customer satisfaction. They may also help with fraud prevention and guide customers through digital banking tools. Strong communication skills, problem-solving abilities, and knowledge of banking policies are important for success in this job.

What are the qualifications to get a bank call center job?

The qualifications that you need to start a career in a bank call center include excellent customer service skills, knowledge of bank products and procedures, and a high school diploma or GED certificate. Employers may prefer applicants with a finance-related degree or applicants who have completed finance courses in college. Other requirements may depend on the responsibilities of your job. A call center supervisor may need management experience or a degree in business administration or management. Employers may also require new call center workers to undergo customer service training before they work independently.

What are the key skills and qualifications needed to thrive as a bank call center representative?

To thrive as a Bank Call Center Representative, you need strong customer service skills, basic financial knowledge, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and secure data handling protocols is important. Excellent communication, patience, and problem-solving abilities set top performers apart in handling diverse customer needs. These skills ensure representatives can efficiently resolve customer inquiries, protect sensitive information, and maintain high satisfaction in a fast-paced environment.

What are some common challenges faced by employees in a bank call center, and how are they typically addressed?

Employees in a bank call center often encounter high call volumes, dealing with a diverse range of customer inquiries and sometimes handling frustrated or upset callers. To address these challenges, most centers provide thorough training on communication, conflict resolution, and the bank's products and services. Regular team meetings and support from supervisors help staff stay updated on procedures and provide a forum to share best practices. Additionally, many banks offer wellness programs and encourage taking scheduled breaks to help manage stress and maintain a positive work-life balance.

What is the difference between Bank Call Center vs Bank Customer Service Representative?

AspectBank Call CenterBank Customer Service Representative
CredentialsHigh school diploma; some roles may require banking certificationsHigh school diploma; banking certifications optional
Work EnvironmentCall center setting, primarily phone-basedBranch or office, in-person and phone interactions
Employer & Industry UsageBanking institutions, call centersBank branches, customer service departments
Common Search & ComparisonYesYes

The main difference is that Bank Call Center roles focus on handling customer inquiries via phone in a call center environment, while Bank Customer Service Representatives often work directly in branches or offices, providing in-person and phone support. Both roles require similar credentials but differ mainly in work setting and daily tasks.

More about Bank Call Center jobs

What are the most commonly searched types of Bank Call Center jobs in Utah?

The most popular types of Bank Call Center jobs in Utah are:

What are popular job titles related to Bank Call Center jobs in Utah?

For Bank Call Center jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Bank Call Center jobs in Utah look for?

The top searched job categories for Bank Call Center jobs in Utah are:

Bank Call Center jobs near you
Infographic showing various Bank Call Center job openings in Utah as of August 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, 10% Hybrid, and 15% Remote job distribution, with an average salary of $33,918 per year, or $16.3 per hour.

Lease Processor - Call Center Agent

Draper, UT • On-site

Acima
Finance and Insurance • 501 - 1,000 employees

5.6

Company rating: 5.6 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

People enjoy working here

Respectful managers

Learn more about Acimaexternal

$17/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Lease Processor - Call Center Agent
Location: Draper, Utah In-office
Class Start Date: 9/14/26
Compensation
  • Compensation starts at $17 per hour, starting on your first day of employment.
  • Shift differential pay
  • Extra $1/hr after 5 PM
  • Sunday Extra $2/hr
  • Weekly paycheck, get paid every Friday!
  • Full-time employment guaranteed and a consistent schedule.
  • Retention bonus (Up to $1000).
Scheduling
Our department is open Monday - Friday from 6:00 am -9:00 pm. Saturday 7:00 am - 9:00 pm and Sunday 7:00 am - 8:00 pm.
Available Shifts:
Multiple Shifts available
About the Position
Call Center Representatives, also known as Lease Processing Agents, provide outstanding customer service to our Merchants and Customers through phone, email, and chat. Agents review and verify applications and other documents. Agents also provide support to the customer and retailers during the lease funding process.
Responsibilities
  • Review applications to confirm customer information
  • Verify submitted documents
  • Retailer and customer support through phone, email and chat (80% of the support provided is through the phone)
  • Verify customer's bank and employment information
  • Work one-on-one with a coach for career development
Requirements
Experience Preferred: 1 year of call center or office experience
  • Fluent in English
  • Bilingual candidates, fluent in both English & Spanish, are encouraged to apply.
  • Ability to work in a fast-paced environment
  • Strong verbal and written communication skills
  • Active listening and apply what is learned
  • Excellent phone etiquette and demonstrated customer service skills.
  • Self-motivated
  • Computer and technical skills
  • Basic math skills
  • Team cooperation and coordination to reach department goals

Join Our Team
Acima is a dynamic leasing company that provides consumers alternative payment options for life necessities that otherwise would not be available to them. Acima is a great opportunity for those who are looking to gain professional experience to kick start their careers. People come to work with us because of our great culture and work environment and the opportunity for growth. Getting started with Acima unlocks opportunities you won't find at other companies!
We invest in our employees to make sure our customers have a remarkable experience.
Build your career with a company providing memorable experiences for fans and employees.
Benefits
Acima understands that employment is the sum of many parts. Our compensation is very competitive. Our total benefits round out what we feel is a complete package. Benefits include: paid time off, company paid holidays, supplemental insurance (long-term/short-term disability, life insurance, etc.), medical insurance, Health Savings Account (HSA) with a company match, dental and vision insurance, 401K with company match, employee assistance program and more!

What Acima employees say

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