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Virtual Call Center Jobs in Utah (NOW HIRING)

Extra Space

Call Center Sales Team Lead

Midvale, UT · On-site +1

Performs day-to-day call center team management functions, while focusing on building an engaged ... virtual team meetings that drive teamwork and collaboration. * Analyzes team metrics to identify ...

New

Aspen Dental

Bilingual Scheduling Center Agent

UT

$17/hr

Virtual training classes begin soon, don't miss your opportunity to say YES to a career with Aspen ... Additional duties as assigned by the Call Center Leadership team Job Requirements: * High School ...

LendingClub Bank

Customer Service Advisor

Lehi, UT · On-site

$20/hr

By joining the Virtual Banking team, you will have the opportunity to empower those who strive to ... In this role, you'll experience a dynamic call center environment where we provide best-in-class ...

Allied Universal

Trainer, Part-time, Remote

Orem, UT · On-site

$22 - $27/hr

Must have previous virtual training experience Part-time (20-25 hours/week) $22.00 to $27.00 per hour depending on the training assignment Remote position RESPONSIBILITIES: * Effectively facilitate ...

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Virtual Call Center information

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How much do virtual call center jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for virtual call center in Utah is $12.80, according to ZipRecruiter salary data. Most workers in this role earn between $8.75 and $14.90 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

What Are Virtual Call Center Jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.
More about Virtual Call Center jobs
What are the most commonly searched types of Call Center jobs in Utah? The most popular types of Call Center jobs in Utah are:
What are popular job titles related to Virtual Call Center jobs in Utah? For Virtual Call Center jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center jobs in Utah look for? The top searched job categories for Virtual Call Center jobs in Utah are:
What cities in Utah are hiring for Virtual Call Center jobs? Cities in Utah with the most Virtual Call Center job openings:
Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Utah as of July 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 100% In-person job distribution, with an average salary of $26,628 per year, or $12.8 per hour.
Call Center Sales Team Lead

Call Center Sales Team Lead

Extra Space Storage, Inc.

Midvale, UT • On-site

Full-time

Posted 5 days ago

New

Extra Space Storage rating

7.0

Company rating: 7.0 out of 10

Based on 160 frontline employees who took The Breakroom Quiz

4th of 29 rated removal and storage companies

Job description

At Extra Space Storage, if it matters to you, it matters to us! It is a really exciting time to be at Extra Space Storage! We got our start in 1977. Today we are a New York Stock Exchange-traded company leading the self-storage industry in more ways than one. But in order to maintain this lead, we need exceptionally motivated, capable, and driven people like you. We offer a fast-paced collaborative environment where each of us directly contributes to the company's success. Come join us and find out why so many of our employees recommend us as a great place to work.
This position may be "Remote" 5 days At-Home if you have been employed with the NSC for a minimum of 12+ months and have mentor experience.
Internal Field applicants must have a minimum of 2 years experience as a DTL.
External Applicants may transition to remote work after a successful completion of the probationary period.
This position is specific to a Mon-Fri / 10:30 AM-7:00 PM (MST) schedule.
Job Summary
Manages a team of dynamic inbound sales agents in a hybrid work environment. Measures and monitors agent performance through data and observation. Leads team with a positive coach mentality in order to build the knowledge, skill and confidence of each individual team member. Drives sales conversion by focusing on productivity, quality and customer experience. Performs day-to-day call center team management functions, while focusing on building an engaged workforce.
Primary Responsibilities
  • Manages a sales team of both in-office and remote agents to meet target department KPIs.
  • Builds a high performing sales team by establishing a culture that maximizes every customer interaction.
  • Takes an active role in the development of each team member by providing daily coaching, setting goals and providing the necessary follow up.
  • Conducts virtual team meetings that drive teamwork and collaboration.
  • Analyzes team metrics to identify trends and gaps in performance.
  • Monitors agent interactions with customers to ensure a high level of customer satisfaction.
  • Monitors team's efficiency to ensure service level goals are met.
  • Holds employees accountable to performance standards and sales expectations.
  • Partners with the Workforce Optimization team for scheduling needs.
  • Assists with the Agent Development Program by identifying and nourishing our top talent.
  • Assists with new hire interviews and training to ensure adequate staffing and agent development.
  • Actively involved in creating an employee engaging environment.
  • Works as a member/leader of special or ongoing projects.
  • Assists with the oversight and supervision of the call center's day-to-day operation.
  • Handles escalated calls in a professional, courteous manner.
  • Resolves personnel issues and escalates to proper administration as needed.
  • Evaluates and recommends methods for improvement of practices

Job Specifications
  • Good knowledge of call center operating procedures.
  • Strong interpersonal and communication skills.
  • Leader of people with ability to coach and cultivate a successful team.
  • Excellent verbal and written communication.
  • Ability to manage more than project at a time.
  • Quick learner and ability to adapt to change.
  • Strong focus on sales and customer service and experience.
  • Manages and approves NSC payroll for their team

Education and Experience
  • Bachelor's degree in business administration, management, or marketing preferred.
  • Two years of supervisory / leadership experience.
  • Three years or more within a sales role.
  • Proficiency in Microsoft Office, including Excel, Word, PowerPoint and Outlook.

If you are a current Extra Space employee, please apply through Jobs Hub in Workday.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applications Deadline: Applications will be accepted until the position is filled.

What Extra Space Storage employees say

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Hours and flexibility

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About Extra Space Storage

Sourced by ZipRecruiter

Extra Space Storage is the fastest-growing storage company with over 2,000 stores nationwide. If you'd like to grow with us, you should consider joining the team. We look for employees who are reliable, good communicators, and have a passion for helping people.

Industry

Real estate

Company size

1,001 - 5,000 Employees

Headquarters location

Cottonwood Heights, UT, US

Year founded

1977

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