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Remote Optum Call Center Jobs in Utah (NOW HIRING)

ACD Connect

Remote Call Center Agent

Farmington, UT · Remote

$10/hr

ACD Connect is hiring for a Part Time Remote Call Center Agent. This position has the potential to lead to Full Time for the right candidate. The Call Center agent's position handles answering ...

ACD Connect

Remote Call Center Agent

Farmington, UT · On-site +1

$10/hr

ACD Connect is hiring for a Part Time Remote Call Center Agent. This position has the potential to lead to Full Time for the right candidate. The Call Center agent's position handles answering ...

Extra Space

Call Center Sales Team Lead

Midvale, UT · On-site +1

This position may be "Remote" 5 days At-Home if you have been employed with the NSC for a minimum ... Performs day-to-day call center team management functions, while focusing on building an engaged ...

Veteran Jobs - 2023 Mar 01 - Veterans Resources

$15.25 - $19.25/hr

The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing exceptional ... This position is fully remote (work from home). * Deliver Tier 1 service desk support for various ...

McQuade Organization

... motivated individuals to join our remote Customer Success team. We work with union members ... Customer service, hospitality, retail, sales, or call center experience preferred * Comfortable ...

McQuade Organization

... motivated individuals to join our remote Customer Success team. We work with union members ... Customer service, hospitality, retail, sales, or call center experience preferred * Comfortable ...

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Remote Optum Call Center information

What is the difference between Remote Optum Call Center vs Remote UnitedHealth Group Customer Service Representative?

AspectRemote Optum Call CenterRemote UnitedHealth Group Customer Service Representative
CredentialsHigh school diploma or equivalent; healthcare knowledge beneficialHigh school diploma or equivalent; healthcare or insurance knowledge helpful
Work EnvironmentHome-based call center handling healthcare inquiriesHome-based customer service for health insurance and benefits
Employer & IndustryOptum, healthcare servicesUnitedHealth Group, health insurance and services
Job FocusHealthcare-specific support, claims, and benefitsInsurance benefits, billing, and customer inquiries

The Remote Optum Call Center and Remote UnitedHealth Group Customer Service Representative roles both operate in healthcare-related customer support from home. While they share similar credentials and work environments, Optum focuses more on healthcare services and claims, whereas UnitedHealth Group Customer Service Representatives handle insurance benefits and billing inquiries. Both roles are essential in providing patient and member support within the healthcare industry.

What are the most commonly searched types of Optum Call Center jobs in Utah? The most popular types of Optum Call Center jobs in Utah are:
What are popular job titles related to Remote Optum Call Center jobs in Utah? For Remote Optum Call Center jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Remote Optum Call Center jobs in Utah look for? The top searched job categories for Remote Optum Call Center jobs in Utah are:
What cities in Utah are hiring for Remote Optum Call Center jobs? Cities in Utah with the most Remote Optum Call Center job openings:
Remote Optum Call Center jobs near you
Remote Call Center Agent

Remote Call Center Agent

ACD Connect

Farmington, UT • Remote

$10/hr

Part-time

Retirement

Posted 7 days ago

Job description

ACD Connect is hiring for a Part Time Remote Call Center Agent. This position has the potential to lead to Full Time for the right candidate.

The Call Center agent's position handles answering incoming calls from customers, respond to inquiries, manage complaints, troubleshoot significant customer service issues, and provide general information. You will be a member of the primary contact will be responsible for assisting callers in completing donations online and over the phone.

*This is a work from home position*

>>>>> Due to our current state contracts, we are unable to hire INTERNATIONALLY and in these states at this time: CT, CO, MA, DE, DC, NJ, NY, CA, OR, WV, MT, MN, AR, ID, WY, WA, AK, HI, PR

All applicants applying from these states or internationally unfortunately cannot be considered.



Job Duties

Answer incoming calls and respond to customer's emails

Maintain a friendly and professional tone on all calls and interactions with customers

Management and resolve customer complaints

Input customer donations in the computer system

Identify and escalate issues to supervisors

Provide client service information to customers

Research required information using available resources

Research, identify, and resolve customer complaints/issues using applicable software

Route calls to appropriate resources

Document all call information according to standard operating procedures

Recognize, document, and alert the management team of trends in customer calls

Follow up customer calls where necessary


Skills and Requirements:

  • Bilingual Strongly Preferred
  • Excellent interpersonal skills and the ability to organize simultaneous tasks
  • Must be able to type a minimum of 30 WPM
  • Proven ability to work as a member of a team
  • Windows PC Required, (Apple/Mac, Tablets, Smart devices, Chromebook, & Android systems are NOT compatible)
  • Windows 10 or newer
  • 16GB of RAM on your PC
  • Must have a hard-wired broadband internet service via DSL, Cable, or Fiber Optic connection
  • Private work at home environment free from interruption and distraction
  • USB Headset


Compensation starts at $10.00/hour

Benefits offered are: Personal Accident Insurance, Retirement plan with employer matching and after 6 months of continued employment Cell phone and Internet Stipends paid monthly.

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