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Virtual Chat Agent Jobs in Utah (NOW HIRING)

ACD Direct

Quality Assurance Specialist

Farmington, UT · On-site

$19/hr

ACD Direct, Inc. is an innovative, virtual company that thrives on brokering solutions for our ... Monitor and audit agent calls to provide trends and lessons learned to both agents and operations

ACD Direct

Quality Assurance Specialist

Farmington, UT · Remote

$19/hr

ACD Direct, Inc. is an innovative, virtual company that thrives on brokering solutions for our ... Monitor and audit agent calls to provide trends and lessons learned to both agents and operations

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Virtual Chat Agent information

See Utah salary details

$4

$15

$22

How much do virtual chat agent jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for virtual chat agent in Utah is $15.61, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $17.50 per hour, depending on experience, location, and employer.

What does a virtual chat agent do?

As a virtual chat agent, you provide customer service via a chat app. You use a computer to communicate with each customer to elicit the information you need, answer their questions, and otherwise assist the customer to help resolve any issues. You typically log the details of each communication or create a ticket that the customer can use to track their inquiry. For some roles, your duties may include providing technical support. If you do not know how to respond to an inquiry, you transfer the customer to a more-senior agent or technician. Some virtual chat agents also have sales responsibilities and help customers complete transactions.

What is a virtual chat agent?

Virtual Chat Agents are customer service professionals who interact with customers through online chat platforms to answer questions, resolve issues, and provide information about products or services. They typically work remotely and handle multiple chat conversations simultaneously, offering support via company websites, apps, or social media channels. Virtual Chat Agents use strong communication and problem-solving skills to ensure customers receive timely and accurate assistance, often using scripts and resources provided by their employer.

What are the key skills and qualifications needed to thrive as a virtual chat agent, and why are they important?

To thrive as a Virtual Chat Agent, you need excellent written communication, fast and accurate typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Strong problem-solving abilities, patience, and the ability to multitask help agents deliver outstanding service and resolve issues efficiently. These skills ensure prompt, clear, and helpful customer interactions, which are critical for customer satisfaction and company reputation.

What is the difference between Virtual Chat Agent vs Customer Service Representative?

AspectVirtual Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote, online chat platformsIn-office or remote, phone and in-person interactions
Industry UsageCustomer support via live chat for various industriesCustomer support via phone, email, or in-person for diverse sectors
Search & Comparison IntentFocuses on online chat support rolesBroader customer service roles including phone and face-to-face

The Virtual Chat Agent primarily handles customer inquiries through online chat platforms remotely, focusing on digital communication. In contrast, a Customer Service Representative may work in various settings, including in-person or over the phone, providing broader support. Both roles require similar credentials but differ mainly in communication channels and work environment.

What are some common challenges virtual chat agents face when handling multiple customer inquiries simultaneously?

Virtual Chat Agents often manage several customer conversations at once, which requires strong multitasking and organizational skills. A key challenge is maintaining accuracy and providing timely, personalized responses without sacrificing the quality of customer service. To succeed, agents typically use chat management software and quick-reference resources to ensure they can address inquiries efficiently. Staying calm under pressure and developing effective time management strategies are essential for thriving in this fast-paced environment.
More about Virtual Chat Agent jobs

What are the most commonly searched types of Chat Agent jobs in Utah?

The most popular types of Chat Agent jobs in Utah are:

What are popular job titles related to Virtual Chat Agent jobs in Utah?

For Virtual Chat Agent jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Virtual Chat Agent jobs in Utah look for?

The top searched job categories for Virtual Chat Agent jobs in Utah are:

What cities in Utah are hiring for Virtual Chat Agent jobs?

Cities in Utah with the most Virtual Chat Agent job openings:

Virtual Chat Agent jobs near you
Infographic showing various Virtual Chat Agent job openings in Utah as of August 2026, with employment types broken down into 72% Full Time, 8% Part Time, and 20% Contract. Highlights an 40% In-person, and 60% Remote job distribution, with an average salary of $32,468 per year, or $15.6 per hour.

Quality Assurance Specialist

ACD Direct

Farmington, UT • On-site

$19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Quality Assurance Specialist - Remote
What do we do?
ACD Direct, Inc. is an innovative, virtual company that thrives on brokering solutions for our non-profit clients. ACD's heartbeat and competitive edge is powered by our people. Our company has grown from providing routine call center services to providing high-level, full-scale donor support resources and products. Our proprietary scripting engine, web forms and custom-built reporting enable clients to successfully conduct large-scale fundraising campaigns with accuracy and creativity.
Summary:
The QA Specialist II is responsible for assisting the Contact Center QA Manager in ensuring that the Contact Center's Quality Assurance is being performed per company guidelines and client expectations.
What will you do?
  • Conduct client calibration calls.
  • Monitor and audit agent calls to provide trends and lessons learned to both agents and operations
  • They provide the QA Supervisor with data on the status of the operation's quality assurance.
  • Serve as a Subject Matter Expert (SME) for contact center standard operating policies and
  • Act as a point of contact for the support staff to assist with questions with workflows and projects, and handle escalated customer/member calls from support staff (escalated Supervisor calls) for
  • Responsible for updating client logs and coordinating training for Quality Assurance team and ensuring compliance for weekly QA feedbacks.
  • Respond to QA issues via ticket and/or emails with urgency and immediacy.
  • Available to assist and monitor Rocket chat and Skype during anticipated heavy call volume times or as needed by CRMs and CC Management.
  • Support the various ticket teams and staff team as needed, and act as a backup when members of the team are absent.
  • Cross-train in the day-to-day call center skills, tasks, and projects.
  • Perform any additional duties assigned to them.

What does it take?
  • Must be able to work evening and weekends (Friday, Saturday and Sunday) No exceptions.
  • 1+ year experience working in a virtual contact center environment.
  • Knowledgeable in Microsoft Office products (Excel, Word, Outlook).
  • Time management and customer service skills

How we will support you?
- Remote Work - No commute time to the office
- Equipment Provided:
  • Laptop
  • Headset
  • Monthly Internet Stipend

- Benefits:
  • Medical/Vision and Dental Insurance
  • Flexible Spending Account / Health Savings Account
  • Personal Accident Insurance
  • 401(k)/Roth with matching
  • Tiered PTO based upon length of employment
  • Discounts & Life Services offered through Optum EAP

- Team Environment - The opportunity to work with a great team who strives for excellence, where the average tenure is well over 6 years. (Not bad for a company who has been in business for 20 years!)
**ACD Direct, Inc. is an equal opportunity employer and values diversity. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on any status protected under federal, state, or local law.

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