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Debt Collection Call Center Jobs (NOW HIRING)

MCI Careers

Debt Recovery Director

Tampa, FL · Remote

Proven experience in debt collection, call center operations, or financial services management, with a minimum of 6-10 years in a senior leadership role. * Strong leadership, strategic planning, and ...

Service Gurus Inc

Be Seen First

Call Center Representative

Buffalo, NY · On-site

$15 - $22/hr

Service Gurus is seeking to hire 10 experienced Debt Collection in Buffalo with proven track record ... We specialize in call center job placements such as sales and debt collections. We operate from ...

MCI Careers

Debt Recovery Supervisor

Tampa, FL · Remote

Proven experience in debt collection, customer service, or call center operations role, with a minimum of 2-3 years in a supervisory or leadership role. * Strong leadership, coaching, and mentoring ...

MCI Careers

Debt Recovery Supervisor

Tampa, FL · Remote

Proven experience in debt collection, customer service, or call center operations role, with a minimum of 2-3 years in a supervisory or leadership role. * Strong leadership, coaching, and mentoring ...

MCI Careers

Debt Recovery Supervisor

Tampa, FL · Remote

Proven experience in debt collection, customer service, or call center operations role, with a minimum of 2-3 years in a supervisory or leadership role. * Strong leadership, coaching, and mentoring ...

MCI Careers

Debt Recovery Supervisor

Tampa, FL · On-site

Proven experience in debt collection, customer service, or call center operations role, with a minimum of 2-3 years in a supervisory or leadership role. * Strong leadership, coaching, and mentoring ...

MCI Careers

Debt Recovery Manager

Tampa, FL · On-site

Proven experience in debt collection, call center operations, or financial services management, with a minimum of 4 years in a managerial role. * Strong leadership and people management skills, with ...

MCI Careers

Call Center Collections Agent

Tampa, FL · On-site

$14 - $15.20/hr

Understanding of debt collection laws and regulatory requirements is highly desirable. * Strong ... Familiarity with collection software, CRM systems , and call center tools is a plus.

MCI Careers

Call Center Collections Agent

Tampa, FL · On-site

$14 - $15.20/hr

Understanding of debt collection laws and regulatory requirements is highly desirable. * Strong ... Familiarity with collection software, CRM systems , and call center tools is a plus.

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Debt Collection Call Center information

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How much do debt collection call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for debt collection call center in the United States is $23.00, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.61 per hour, depending on experience, location, and employer.

What is a debt collection call center?

A Debt Collection Call Center job involves contacting individuals or businesses to recover overdue payments on behalf of creditors. Agents negotiate payment plans, provide information on outstanding debts, and follow company and legal guidelines for collections. Strong communication, persistence, and customer service skills are essential to handle disputes and ensure successful resolutions.

What are the key skills and qualifications needed to thrive in a debt collection call center, and why are they important?

To thrive in a Debt Collection Call Center, you need strong communication skills, attention to detail, and a basic understanding of finance or customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, auto-dialing systems, and payment processing tools is typically required. Outstanding negotiation skills, resilience under pressure, and the ability to remain professional during difficult conversations are highly valued soft skills. These abilities are crucial for meeting collection targets, maintaining client relationships, and ensuring compliance with industry regulations.

What are the typical daily responsibilities in a debt collection call center?

In a Debt Collection Call Center role, your daily responsibilities include contacting individuals or businesses with overdue accounts, negotiating payment arrangements, updating account information in the company database, and documenting all communications. You may also handle inbound calls from customers seeking to resolve their debts, provide information on payment options, and occasionally escalate complex cases to supervisors or the legal team. Most teams work in a fast-paced, collaborative environment where agents support each other in achieving monthly collection goals. Over time, strong performers may have opportunities to train new team members or advance into supervisory roles.

More about Debt Collection Call Center jobs
What cities are hiring for Debt Collection Call Center jobs? Cities with the most Debt Collection Call Center job openings:
What are the most commonly searched types of Debt Collection Call Center jobs? The most popular types of Debt Collection Call Center jobs are:
What states have the most Debt Collection Call Center jobs? States with the most job openings for Debt Collection Call Center jobs include:
What job categories do people searching Debt Collection Call Center jobs look for? The top searched job categories for Debt Collection Call Center jobs are:
Debt Collection Call Center jobs near you
Infographic showing various Debt Collection Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,832 per year, or $23 per hour.

Debt Collection Agent -Remote

Credit Control LLC

Tampa, FL • Remote

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Salary: $ 18.00 -$ 22.00 hourly + Bonus

CREDIT CONTROL IS HIRING TOP-PERFORMING, EXPERIENCED COLLECTORS AT $18- $22 PER HOUR!


Must reside in one of the following states: AZ, FL, GA, ID, MO, NV, NM, IN, IA, KS, KY, LA, NC, OH, OK, SC, SD, UT, and TN


Grow and advance your career at our industry-leading company, recognized for the last 6 years as the winner of " Best Places to Work in Collections.


At Credit Control, we offer a foundation for success as our employees are rewarded with excellent benefits, competitive compensation, and growth opportunities.


PAID TRAINING + EQUIPMENT PROVIDED+ EXCELLENT BENEFITS + A COMPETITIVE PAY STRUCTURE + BONUSES AND INCENTIVES

At Credit Control, we invest in you! The atmosphere here values opportunities for growth, development, and internal promotion. We are currently looking for a full-time Debt Collection experience in collections.

We offer industry-leading bonus structures and benefits!

Job description

Work From Home Collection Agent Responsibilities:

  • Handle inbound and outbound calls for past-due accounts.
  • Keeping track of all accounts in your route
  • Negotiate outstanding debts.
  • Planning a course of action to recover outstanding payments.
  • Handle questions and complaints.
  • Adhere to all local, state, and federal laws governing the debt collection industry.

Work From Home Collection Agent Qualifications:


  • Must have a private and secure workspace at home that is free from noise and distractions.
  • Must be willing to work on camera and be supervised during scheduled work hours
  • Excellent written and verbal communication skills
  • Ability to prioritize and multitask.
  • Basic math and computer literacy skills.
  • Professionalism and the ability to build rapport with consumers.
  • Foster teamwork and cooperation.
  • Required previous experience in debt collection, outbound call center, telemarketing, or other related fields.
  • Successfully pass a background check

Job Type: Full-time


Pay Range: $18.00 - $22.00 Hourly Plus Bonus

Total Compensation Potential $37,440 - $65,000


Benefits:

  • Medical Insurance (United Healthcare)
  • Dental Coverage (United Healthcare)
  • Vision Plan (United Healthcare)
  • Matched 401K Retirement Plans (Voya - Credit Control matches 50% of the first 4%)
  • Voluntary Life Short Term/Long Term Disability Coverage
  • Paid Vacation, Personal, Bereavement, and Holidays
  • Referral program
  • Daily Pay / PNC EarnedIt
  • Employee Discount Life Mart
  • Professional Development Grant Program
  • Employee Assistance Program

Physical setting:

  • Call center.

Schedule:

  • 8-hour shift
  • Monday to Thursday 9 am - 6 pm -Friday 8 am- 5 pm.
  • No nights / No weekends

Supplemental pay types:

  • Monthly Bonus Pay
  • Individual & Team bonuses each month!
  • Additional quarterly, bi-annual, and annual Incentives
  • Additional retention and referral bonuses
  • Monthly Contest and Raffles

Ability to commute/relocate:


  • 9929 Race Track Road Tampa, FL 33626
  • Must have the ability to work in office full time (No hybrid or work from home)
  • Must have reliable transportation

Application Question(s):

  • Are you willing to undergo a background check, in accordance with local law and regulations?


Education:

  • High school or equivalent (Preferred)


Experience:

  • 3rd party collection: 1 year required


    Work setting:

    • Call center.

    Work Location: Remote

    • Must reside in one of the following states: AZ, FL, GA, ID, MO, NV, NM, IN, IA, KS, KY, LA, NC, OH, OK, SC, SD, UT, and TN