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Debt Collection Call Center Jobs (NOW HIRING)

MCI Careers

Debt Recovery Director

Tampa, FL · On-site +1

Proven experience in debt collection, call center operations, or financial services management, with a minimum of 6-10 years in a senior leadership role. * Strong leadership, strategic planning, and ...

MCI Careers

Debt Recovery Director

Tampa, FL · On-site

Proven experience in debt collection, call center operations, or financial services management, with a minimum of 6-10 years in a senior leadership role. * Strong leadership, strategic planning, and ...

MCI Careers

Debt Recovery Director

Tampa, FL · On-site +1

Proven experience in debt collection, call center operations, or financial services management, with a minimum of 6-10 years in a senior leadership role. * Strong leadership, strategic planning, and ...

ValorVIP

Debt Recovery Director

Tampa, FL · On-site +1

Proven experience in debt collection, call center operations, or financial services management, with a minimum of 6-10 years in a senior leadership role. * Strong leadership, strategic planning, and ...

ValorVIP

Debt Recovery Director

Tampa, FL · On-site

Proven experience in debt collection, call center operations, or financial services management, with a minimum of 6-10 years in a senior leadership role. * Strong leadership, strategic planning, and ...

MCI Careers

Debt Recovery Director

Tampa, FL · On-site +1

Proven experience in debt collection, call center operations, or financial services management, with a minimum of 6-10 years in a senior leadership role. * Strong leadership, strategic planning, and ...

Service Gurus Inc

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Call Center Representative

Niagara Falls, NY · On-site

$17 - $25/hr

Service Gurus is seeking to hire 10 experienced Debt Collection in Niagara falls with proven track ... We specialize in call center job placements such as sales and debt collections. We operate from ...

Credit Control LLC

Debt Collection Agent -Remote

Tampa, FL · On-site +1

$18 - $22/hr

Required previous experience in debt collection, outbound call center, telemarketing, or other related fields. * Successfully pass a background check Job Type: Full-time Pay Range: $18.00 - $22.00 ...

Service Gurus Inc

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Call Center Representative

Atlanta, GA · On-site

$17 - $25/hr

Service Gurus is seeking to hire 10 experienced Debt Collection in Atlanta GA with proven track ... We specialize in call center job placements such as sales and debt collections. We operate from ...

Service Gurus Inc

Be Seen First

Call Center Representative

Charlotte, NC · On-site

$17 - $25/hr

Service Gurus is seeking to hire 10 experienced Debt Collection in Charlotte NC with proven track ... We specialize in call center job placements such as sales and debt collections. We operate from ...

ValorVIP

Debt Recovery Supervisor

Tampa, FL · On-site

Proven experience in debt collection, customer service, or call center operations role, with a minimum of 2-3 years in a supervisory or leadership role. * Strong leadership, coaching, and mentoring ...

MCI Careers

Debt Recovery Supervisor

Tampa, FL · On-site

Proven experience in debt collection, customer service, or call center operations role, with a minimum of 2-3 years in a supervisory or leadership role. * Strong leadership, coaching, and mentoring ...

MCI Careers

Debt Recovery Supervisor

Tampa, FL · Remote

Proven experience in debt collection, customer service, or call center operations role, with a minimum of 2-3 years in a supervisory or leadership role. * Strong leadership, coaching, and mentoring ...

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Debt Collection Call Center information

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How much do debt collection call center jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for debt collection call center in the United States is $23.00, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.61 per hour, depending on experience, location, and employer.

What is a Debt Collection Call Center job?

A Debt Collection Call Center job involves contacting individuals or businesses to recover overdue payments on behalf of creditors. Agents negotiate payment plans, provide information on outstanding debts, and follow company and legal guidelines for collections. Strong communication, persistence, and customer service skills are essential to handle disputes and ensure successful resolutions.

What are the key skills and qualifications needed to thrive in the Debt Collection Call Center position, and why are they important?

To thrive in a Debt Collection Call Center, you need strong communication skills, attention to detail, and a basic understanding of finance or customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, auto-dialing systems, and payment processing tools is typically required. Outstanding negotiation skills, resilience under pressure, and the ability to remain professional during difficult conversations are highly valued soft skills. These abilities are crucial for meeting collection targets, maintaining client relationships, and ensuring compliance with industry regulations.

What are the typical daily responsibilities in a Debt Collection Call Center position?

In a Debt Collection Call Center role, your daily responsibilities include contacting individuals or businesses with overdue accounts, negotiating payment arrangements, updating account information in the company database, and documenting all communications. You may also handle inbound calls from customers seeking to resolve their debts, provide information on payment options, and occasionally escalate complex cases to supervisors or the legal team. Most teams work in a fast-paced, collaborative environment where agents support each other in achieving monthly collection goals. Over time, strong performers may have opportunities to train new team members or advance into supervisory roles.

More about Debt Collection Call Center jobs
What cities are hiring for Debt Collection Call Center jobs? Cities with the most Debt Collection Call Center job openings:
What are the most commonly searched types of Debt Collection Call Center jobs? The most popular types of Debt Collection Call Center jobs are:
What states have the most Debt Collection Call Center jobs? States with the most job openings for Debt Collection Call Center jobs include:
What job categories do people searching Debt Collection Call Center jobs look for? The top searched job categories for Debt Collection Call Center jobs are:
Debt Collection Call Center jobs near you
Infographic showing various Debt Collection Call Center job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, 2% As Needed, 93% Full Time, 1% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,832 per year, or $23 per hour.

Call Center Representative

New York City | Constituent Services & Community Programs

Manhattan, NY • On-site, Remote

$17.75 - $22/hr

Other

Posted 14 days ago

Job description

Call Center Representative

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. DOF's Customer Operations Division has oversight of the Department of Finance Business Centers, City Register's Office, and the Land Records, Adjudication, and Collections divisions. The division is also responsible for recording property transfers, adjudicating parking and camera violations, and managing the full life cycle of the department's enforcement activities related to unpaid business and excise taxes, parking fines, and Environmental Control Board summonses. The Collections Division's Parking/ECB unit is seeking to hire a Call Center Representative. Reporting to the Call Center Manager, the selected candidate's duties and responsibilities for this position include, but are not limited to:

  • Providing great customer service while simultaneously conducting debt collection efforts to secure payment from delinquent debtors.
  • Communicate regularly with debtors and/or their representative to collect or otherwise resolve unpaid and overdue taxes, charges, or fines.
  • Manages assigned caseload to determine which cases require follow-up, ensure work is completed within a specified length of time.
  • Respond to inbound debt collection calls, informing debtors of program benefits while collecting outstanding judgment debt.
  • Assist in resolving high volume of incoming or outbound customer communication resulting in revenue collected or discrepancy resolution.
  • Work with debtors to secure full payment, new payment agreement streams and/or the best step in collecting the past due amount.
  • Examine, analyze financials, other documents and/or conduct interviews to determine the financial stability of a debtor.
  • Work with debtors and associated DOF units to resolve debt discrepancies and/or non-filing of tax returns.
  • Utilize different investigative tools and techniques to locate debtors' contact information and possible retrainable assets.
  • Independently and jointly work with other Divisions in the seizure of found assets, including but not limited to bank accounts.

Additional Information: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title.

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