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Debt Collection Call Center Jobs in Texas (NOW HIRING)

MCI Careers

Call Center Collections Representative

Dallas, TX · On-site

$15.25 - $19.75/hr

Familiarity with debt collection laws and best practices is a plus * Previous experience in collections, customer service, or call center environments preferred ABOUT MCI (PARENT COMPANY) MCI helps ...

MCI Careers

Call CenterCollections Representative

Killeen, TX · On-site

$14.25 - $18.25/hr

Familiarity with debt collection laws and best practices is a plus * Previous experience in collections, customer service, or call center environments preferred MCI helps customers take on their CX ...

MCI Careers

Call CenterCollections Representative

Dallas, TX

$15.25 - $19.75/hr

Familiarity with debt collection laws and best practices is a plus * Previous experience in collections, customer service, or call center environments preferred MCI helps customers take on their CX ...

ValorVIP

Call Center Collections Representative

Dallas, TX · On-site

$15.25 - $19.75/hr

Familiarity with debt collection laws and best practices is a plus * Previous experience in collections, customer service, or call center environments preferred COMPENSATION DETAILS WANT AN EMPLOYER ...

MCI Careers

Call CenterCollections Representative

Dallas, TX

$15.25 - $19.75/hr

Familiarity with debt collection laws and best practices is a plus * Previous experience in collections, customer service, or call center environments preferred ABOUT MCI (PARENT COMPANY) MCI helps ...

ValorVIP

Call CenterCollections Representative

Dallas, TX

$15.25 - $19.75/hr

Familiarity with debt collection laws and best practices is a plus * Previous experience in collections, customer service, or call center environments preferred COMPENSATION DETAILS WANT AN EMPLOYER ...

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Debt Collection Call Center information

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How much do debt collection call center jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for debt collection call center in Texas is $21.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $26.63 per hour, depending on experience, location, and employer.

What is a Debt Collection Call Center job?

A Debt Collection Call Center job involves contacting individuals or businesses to recover overdue payments on behalf of creditors. Agents negotiate payment plans, provide information on outstanding debts, and follow company and legal guidelines for collections. Strong communication, persistence, and customer service skills are essential to handle disputes and ensure successful resolutions.

What are the key skills and qualifications needed to thrive in the Debt Collection Call Center position, and why are they important?

To thrive in a Debt Collection Call Center, you need strong communication skills, attention to detail, and a basic understanding of finance or customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, auto-dialing systems, and payment processing tools is typically required. Outstanding negotiation skills, resilience under pressure, and the ability to remain professional during difficult conversations are highly valued soft skills. These abilities are crucial for meeting collection targets, maintaining client relationships, and ensuring compliance with industry regulations.

What are the typical daily responsibilities in a Debt Collection Call Center position?

In a Debt Collection Call Center role, your daily responsibilities include contacting individuals or businesses with overdue accounts, negotiating payment arrangements, updating account information in the company database, and documenting all communications. You may also handle inbound calls from customers seeking to resolve their debts, provide information on payment options, and occasionally escalate complex cases to supervisors or the legal team. Most teams work in a fast-paced, collaborative environment where agents support each other in achieving monthly collection goals. Over time, strong performers may have opportunities to train new team members or advance into supervisory roles.

What are the most commonly searched types of Debt Collection Call Center jobs in Texas? The most popular types of Debt Collection Call Center jobs in Texas are:
What are popular job titles related to Debt Collection Call Center jobs in Texas? For Debt Collection Call Center jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Debt Collection Call Center jobs in Texas look for? The top searched job categories for Debt Collection Call Center jobs in Texas are:
What cities in Texas are hiring for Debt Collection Call Center jobs? Cities in Texas with the most Debt Collection Call Center job openings:
Debt Collection Call Center jobs near you
Infographic showing various Debt Collection Call Center job openings in Texas as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,563 per year, or $21.4 per hour.
Call Center Collections Representative

Call Center Collections Representative

MCI Careers

Killeen, TX

$7.25 - $14/hr

Full-time

Posted 28 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a persuasive communicator who thrives in a results-driven environment? We’re seeking Collections Representatives who are professional, empathetic, and motivated to help customers resolve outstanding balances while maintaining respectful and solution-focused interactions.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:
  • Customer Outreach: Contact customers via phone and email regarding overdue accounts to discuss balances and payment options.
  • Negotiation: Work with customers to establish realistic and effective repayment plans or settlements.
  • Follow-Up: Monitor and follow up on missed payments and broken promises to pay.
  • Account Management: Update customer records, payment statuses, and notes in the system accurately and promptly.
  • Compliance: Ensure all collection activities comply with regulatory standards, including debt collection laws and company policies.
  • Documentation: Maintain detailed and organized records of all interactions and collection efforts.
  • Performance Goals: Consistently meet or exceed daily and monthly collection targets.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years or older
  • High school diploma or GED required
  • Bilingual in English and Spanish (required)
  • Strong negotiation and conflict resolution skills
  • Ability to remain calm, professional, and empathetic under pressure
  • Familiarity with debt collection laws and best practices is a plus
  • Previous experience in collections, customer service, or call center environments preferred
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About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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