ZipRecruiter

Log In

1

Bank Call Center Jobs in Texas (NOW HIRING)

FCCU

Call Center Team Lead

Houston, TX · On-site

$20/hr

We are currently seeking a Call Center Team Lead to work on-site at our Corporate Headquarters (NW ... We combine innovative digital banking solutions with personalized service, providing our members ...

Fccu

Call Center Team Lead

Houston, TX · On-site

We are currently seeking a Call Center Team Lead to work on-site at our Corporate Headquarters (NW ... We combine innovative digital banking solutions with personalized service, providing our members ...

next page

Showing results 1-20

All JobsBank Call Center JobsBank Call Center Jobs in Texas

Bank Call Center information

See Texas salary details

$10

$16

$23

How much do bank call center jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for bank call center in Texas is $16.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.93 per hour, depending on experience, location, and employer.

What is a bank call center job?

Bank call center jobs involve assisting customers over the phone with their banking needs, such as answering account inquiries, resolving issues, processing transactions, and providing information about products and services. Employees in these roles are typically responsible for delivering excellent customer service, handling complaints, and ensuring customer satisfaction. They may also help with fraud prevention and guide customers through digital banking tools. Strong communication skills, problem-solving abilities, and knowledge of banking policies are important for success in this job.

What are the qualifications to get a bank call center job?

The qualifications that you need to start a career in a bank call center include excellent customer service skills, knowledge of bank products and procedures, and a high school diploma or GED certificate. Employers may prefer applicants with a finance-related degree or applicants who have completed finance courses in college. Other requirements may depend on the responsibilities of your job. A call center supervisor may need management experience or a degree in business administration or management. Employers may also require new call center workers to undergo customer service training before they work independently.

What are the key skills and qualifications needed to thrive as a bank call center representative?

To thrive as a Bank Call Center Representative, you need strong customer service skills, basic financial knowledge, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and secure data handling protocols is important. Excellent communication, patience, and problem-solving abilities set top performers apart in handling diverse customer needs. These skills ensure representatives can efficiently resolve customer inquiries, protect sensitive information, and maintain high satisfaction in a fast-paced environment.

What are some common challenges faced by employees in a bank call center, and how are they typically addressed?

Employees in a bank call center often encounter high call volumes, dealing with a diverse range of customer inquiries and sometimes handling frustrated or upset callers. To address these challenges, most centers provide thorough training on communication, conflict resolution, and the bank's products and services. Regular team meetings and support from supervisors help staff stay updated on procedures and provide a forum to share best practices. Additionally, many banks offer wellness programs and encourage taking scheduled breaks to help manage stress and maintain a positive work-life balance.

What is the difference between Bank Call Center vs Bank Customer Service Representative?

AspectBank Call CenterBank Customer Service Representative
CredentialsHigh school diploma; some roles may require banking certificationsHigh school diploma; banking certifications optional
Work EnvironmentCall center setting, primarily phone-basedBranch or office, in-person and phone interactions
Employer & Industry UsageBanking institutions, call centersBank branches, customer service departments
Common Search & ComparisonYesYes

The main difference is that Bank Call Center roles focus on handling customer inquiries via phone in a call center environment, while Bank Customer Service Representatives often work directly in branches or offices, providing in-person and phone support. Both roles require similar credentials but differ mainly in work setting and daily tasks.

More about Bank Call Center jobs

What are the most commonly searched types of Bank Call Center jobs in Texas?

The most popular types of Bank Call Center jobs in Texas are:

What are popular job titles related to Bank Call Center jobs in Texas?

For Bank Call Center jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Bank Call Center jobs in Texas look for?

The top searched job categories for Bank Call Center jobs in Texas are:

What cities in Texas are hiring for Bank Call Center jobs?

Cities in Texas with the most Bank Call Center job openings:

Bank Call Center jobs near you
Infographic showing various Bank Call Center job openings in Texas as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 15% Part Time, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,710 per year, or $16.7 per hour.

Relationship Banker - Call Center

Extraco Banks, N.A.

Harker Heights, TX

$17 - $22.25/hr

Full-time

Re-posted 2 days ago

Job description

Job Description: Relationship Banker - Call CenterLocation: Harker Heights

Job Summary:

The Call Center Relationship Banker delivers exceptional financial guidance and customer service within the bank’s call center environment. This role encompasses addressing customer inquiries, providing tailored banking solutions, and identifying opportunities that align with the bank’s financial growth objectives. A successful Call Center Relationship Banker effectively balances problem-solving skills with a customer-centric approach, ensuring that each interaction enhances the relationship between the customer and the bank.

Customer Service Relationship Management:
  • Respond promptly to inbound client calls, addressing questions related to accounts, transactions, and general banking services.
  • Develop a rapport with clients, building trust and understanding their financial needs to provide appropriate recommendations.
  • Handle customer concerns, troubleshoot issues, and escalate complex problems to the appropriate team members when necessary.
Transaction Processing and Account Management:
  • Assist clients with routine banking transactions, including transfers, payments, and account updates.
  • Process service requests and ensure all transactions are accurately documented and completed.
  • Monitor customer accounts for potential needs or issues, proactively reaching out to offer solutions or services.
Product Knowledge and Sales
  • Maintain a comprehensive understanding of the bank’s products and services, including checking and savings accounts, credit cards, personal loans, and mortgages.
  • Identify and capitalize on cross-sell and up-sell opportunities by recommending suitable financial products based on each customer’s needs.
  • Meet or exceed individual and team sales targets to contribute to the bank’s overall financial objectives.
Compliance and Risk Management
  • Adhere to all regulatory and bank policies to maintain compliance, privacy, and security standards during each interaction.
  • Conduct required customer identification and verification processes as per bank guidelines and anti-money laundering protocols.
  • Protect sensitive client information and ensure confidentiality in all communications.
Required Skills amp; Qualifications:
  • Education: High School diploma or equivalent; Bachelor Degree Preferred
  • Skills: Strong communication skills, active listening, problem-solving, and multitasking.
  • Technical Proficiency: Familiarity with banking software, call center systems, and digital banking platforms.
  • Experience: Preferred experience in customer service, banking, or a call center environment.
Work Hours: Hours will vary depending on location assigned. Consistent weekend availability on Saturdays during the hours of 8:30am – 1:00pm.
Extraco provides excellent benefits and competitive compensation. We are an Equal Opportunity Employer M/F/D/V. Extraco provides reasonable accommodation for persons with disability.

Apply