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Remote Bank Call Center Jobs in Texas (NOW HIRING)

Medix

Remote Call Center Representative

Pearland, TX · On-site +1

$15 - $16.80/hr

Healthcare Call Center Representative Fully Remote | Full-Time | Contract-to-Hire Employment Type: Contract-to-Hire (3-4 month contract through Medix) Pay Rate: $16.80/hour Start Dates: August 3rd & ...

New Answernet Inc

Remote Call Center Agent

El Paso, TX · Remote

$14/hr

Customer Service Agent - Remote Job Type: Part Time - Work from Home Hours: Open Availability ... Flexibility with scheduling and work hours At least 1 year of previous high-volume call center ...

MCI Military Recruitment

$14/hr

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... We are seeking a dedicated and customer-focused Call Center Representative to join our team. In ...

MCI Careers

Call Center Representative

Killeen, TX · Remote

$14.50 - $18.25/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

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All JobsBank Call Center JobsRemote Bank Call Center JobsRemote Bank Call Center Jobs in Texas

Remote Bank Call Center information

See Texas salary details

$10

$16

$23

How much do remote bank call center jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote bank call center in Texas is $16.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.93 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote bank call center representative, and why are they important?

To thrive as a Remote Bank Call Center Representative, you typically need a high school diploma or equivalent, strong customer service orientation, and basic banking knowledge. Familiarity with CRM software, telephony systems, and secure data handling protocols is often required. Excellent verbal communication, active listening, patience, and problem-solving skills help build trust and resolve customer issues efficiently. These competencies ensure customer satisfaction, compliance with banking regulations, and effective remote support in a fast-paced environment.

What is a remote bank call center?

A Remote Bank Call Center job involves assisting customers of a bank by phone, chat, or email from a remote location, such as a home office. Employees in this role handle inquiries about bank accounts, transactions, and services, help resolve issues, and provide information about products. They use secure systems to access customer information and must follow strict privacy and security protocols. This position typically requires good communication skills, customer service experience, and familiarity with basic banking processes.

What are some common challenges faced by employees in a remote bank call center, and how can they be managed?

Working in a remote bank call center can present challenges such as maintaining consistent communication with team members, managing potential feelings of isolation, and handling complex customer inquiries without immediate in-person support. To manage these challenges, employees are encouraged to utilize digital collaboration tools, participate in regular virtual team meetings, and actively seek guidance from supervisors when needed. Many organizations also provide training and resources to help staff stay connected and engaged, ensuring both productivity and job satisfaction in a remote environment.

What is the difference between Remote Bank Call Center vs Remote Customer Service Representative?

AspectRemote Bank Call CenterRemote Customer Service Representative
Required CredentialsHigh school diploma or equivalent; banking knowledgeHigh school diploma or equivalent; general customer service skills
Work EnvironmentBanking call centers, often during business hoursVarious industries, flexible locations, often during business hours
Employer & IndustryFinancial institutions, banksMultiple industries including retail, tech, healthcare
Common Search & ComparisonFocus on banking-specific roles, certifications, and banking productsBroader customer service roles across industries

The Remote Bank Call Center primarily involves handling banking-related inquiries within financial institutions, requiring banking knowledge and specific certifications. In contrast, Remote Customer Service Representatives work across various industries, providing general customer support. While both roles involve remote communication skills, the banking call center role is specialized in financial products and banking procedures.

What are popular job titles related to Remote Bank Call Center jobs in Texas? For Remote Bank Call Center jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Bank Call Center jobs in Texas look for? The top searched job categories for Remote Bank Call Center jobs in Texas are:
What cities in Texas are hiring for Remote Bank Call Center jobs? Cities in Texas with the most Remote Bank Call Center job openings:
Remote Bank Call Center jobs near you
Infographic showing various Remote Bank Call Center job openings in Texas as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,710 per year, or $16.7 per hour.

Remote Call Center Representative

Medix

Pearland, TX • On-site, Remote

$15 - $16.80/hr

Full-time

Re-posted 5 days ago

Job description

Healthcare Call Center Representative
Fully Remote | Full-Time | Contract-to-Hire
Employment Type: Contract-to-Hire (3-4 month contract through Medix)
Pay Rate: $16.80/hour
Start Dates: August 3rd & September 14th
Location: Fully Remote
About the Role
We are seeking a Remote Healthcare Call Center Representative to join a Patient Access team supporting patients with appointment scheduling and general healthcare inquiries. This role serves as the first point of contact for patients and requires excellent communication skills, attention to detail, and the ability to thrive in a fast-paced, high-volume call center environment.
This opportunity is ideal for candidates who enjoy helping others, have healthcare customer service experience, and are comfortable working independently in a structured remote setting.
Responsibilities
  • Handle 40-80+ inbound patient calls daily in a high-volume contact center environment
  • Schedule, confirm, reschedule, and cancel patient appointments accurately
  • Assist patients with general questions and provide clear, professional support
  • Route calls appropriately to specialty departments or additional resources
  • Utilize Epic EMR to complete appointment scheduling and documentation
  • Follow established scheduling procedures, workflows, and quality standards
  • Maintain performance metrics related to call quality, accuracy, and productivity
  • Participate in coaching sessions, feedback discussions, and quality assurance reviews

Required Qualifications
  • High school diploma or equivalent (proof required)
  • Strong verbal communication and customer service skills
  • Ability to manage a high volume of calls while maintaining accuracy
  • Strong attention to detail and organizational skills
  • Ability to work independently in a remote environment

Preferred Qualifications
  • Bilingual in Spanish and English strongly encouraged
  • Previous healthcare scheduling or patient access experience
  • Experience working with Epic EMR
  • Prior call center experience

Training Requirements
  • 4 weeks of mandatory training
  • Monday-Friday, 8:00 AM-5:00 PM CST
  • No time off permitted during training
  • Camera must remain on during training sessions
  • Supervised call handling begins during Week 3
  • Ongoing coaching and quality reviews continue after training completion

Post-Training Schedule
Schedules are assigned based on business needs and may include:
  • 8:00 AM-5:00 PM CST
  • 9:00 AM-6:00 PM CST
  • 10:00 AM-7:00 PM CST
  • 11:00 AM-8:00 PM CST
  • 12:00 PM-9:00 PM CST

Weekend availability is required.
Remote Work Requirements
  • Minimum 50 Mbps high-speed internet connection
  • Hardwired Ethernet connection required (no Wi-Fi, hotspot, or satellite internet)
  • Quiet, professional workspace free from distractions and background noise
  • Dedicated desk/workstation setup
  • Ability to complete required IT and equipment questionnaires

Equipment Provided
  • Thin client terminal
  • Dual monitors
  • Keyboard and mouse
  • Webcam
  • Wired headset
  • Ethernet cable

Candidates must have backup personal equipment available in the event of delays, replacements, or technical issues with company-provided equipment.
Hiring Process
  • Internet speed verification
  • IT hardware questionnaire completion
  • Two professional references
  • One-round interview with Contact Center Leadership

Compliance Requirements
  • Education verification
  • Employment verification
  • Background check
  • Drug screening
  • Health screening

Why Consider This Opportunity?
  • Fully remote position with equipment provided
  • Contract-to-hire opportunity with potential long-term employment
  • Structured training program and ongoing support
  • Opportunity to grow within a healthcare organization
  • Gain valuable experience in patient access and healthcare operations

* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
* As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
Medix Staffing Solutions logo

About Medix Staffing Solutions

Sourced by ZipRecruiter

Since 2001, we’ve been dedicated to helping you achieve your goals. Medix was created to become a leading provider of workforce solutions for clients and candidates across the healthcare and life sciences industries. Today, we are that leader. Headquartered in Chicago, we have 23 offices across the United States, and staff talent around the world. Medix is committed to fulfilling our core purpose as an organization: to positively impact the lives of our talent, clients, and teammates through employment, philanthropy, and opportunity. The combination of purpose and values has nurtured our thriving culture that encourages our internal team to excel at work and in everyday life.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Chicago, IL, US

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