ZipRecruiter

Log In

1

Call Center Collections Jobs in Texas (NOW HIRING)

MCI Careers

Call Center Collections Representative

Dallas, TX · On-site

$15.25 - $19.75/hr

Previous experience in collections, customer service, or call center environments preferred ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating ...

ValorVIP

Call Center Collections Representative

Dallas, TX · On-site

$15.25 - $19.75/hr

Previous experience in collections, customer service, or call center environments preferred COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work ...

next page

Showing results 1-20

All JobsCall Center Collections JobsCall Center Collections Jobs in Texas

Call Center Collections information

See Texas salary details

$4

$17

$31

How much do call center collections jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for call center collections in Texas is $17.40, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $17.69 per hour, depending on experience, location, and employer.

What is the highest paying call center job?

The highest paying roles in call center collections typically include supervisory, managerial, or specialized positions such as collections manager or team lead, which can earn higher salaries due to increased responsibilities and experience. Advanced skills in negotiation, compliance, and familiarity with collection software can also contribute to higher compensation in this field.

What are the key skills and qualifications needed to thrive as a Call Center Collections agent, and why are they important?

To thrive as a Call Center Collections agent, you need strong communication skills, negotiation abilities, and a basic understanding of financial processes, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, auto-dialers, and call scripting tools is commonly required. Resilience, patience, and the ability to handle difficult conversations with empathy are crucial soft skills in this role. These skills and qualities are essential for maximizing debt recovery while maintaining positive customer relationships and ensuring compliance with regulations.

What are call center collections?

Call center collections refer to the process where call center agents contact individuals or businesses to recover overdue payments on outstanding debts. These agents typically work for creditors or third-party collection agencies and use phone calls, emails, or letters to remind customers of their balances and negotiate repayment plans. The goal is to resolve delinquent accounts while maintaining professionalism and adhering to regulations regarding debt collection practices.

What is a collection call center job description?

A collection call center job involves contacting customers to recover overdue payments on accounts or loans. Employees use communication skills, often with specialized software, to negotiate payment arrangements and update account information, typically working within set schedules and following company policies.

What jobs pay 4000 a week without a degree?

In call center collections, high earnings of around $4,000 per week are uncommon without extensive experience or specialized skills. Typically, such income levels are associated with roles in sales, real estate, or entrepreneurship, which may require strong communication skills, sales ability, or business acumen rather than formal degrees.

What are some common challenges faced in a call center collections role, and how can they be managed?

In a call center collections role, one of the main challenges is handling difficult conversations with customers who may be experiencing financial hardship. Balancing empathy with the need to recover payments can be demanding. Building strong communication and negotiation skills is essential for success, as is maintaining professionalism under pressure. Many organizations provide training and support to help agents manage stress and develop effective techniques for resolving customer concerns while meeting collection targets.

What is the difference between Call Center Collections vs Call Center Customer Service?

AspectCall Center CollectionsCall Center Customer Service
Primary RoleRecover overdue payments and manage delinquent accountsAssist customers with inquiries, product info, and support
Skills NeededDebt negotiation, persistence, knowledge of collections lawsCommunication, problem-solving, product knowledge
Work EnvironmentHigh-pressure, target-driven, often in collections departmentsCustomer-focused, service-oriented, varied industries
CredentialsBasic high school diploma, sometimes collections certificationHigh school diploma, customer service training

While both roles are based in call centers and require strong communication skills, Call Center Collections focuses on recovering overdue payments and managing delinquent accounts, often with targets and legal considerations. Call Center Customer Service emphasizes assisting customers with inquiries and support, fostering positive relationships. The roles differ mainly in their objectives and work environment but share foundational skills and training.

How can I make 2000 a week working from home?

A call center collections representative can potentially earn $2,000 weekly by working full-time, often requiring strong communication skills, experience in debt recovery, and familiarity with collection software. High-performing agents may earn commissions or bonuses based on performance, but achieving this income level typically depends on sales volume, efficiency, and company pay structures.
What are popular job titles related to Call Center Collections jobs in Texas? For Call Center Collections jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Call Center Collections jobs in Texas look for? The top searched job categories for Call Center Collections jobs in Texas are:
What cities in Texas are hiring for Call Center Collections jobs? Cities in Texas with the most Call Center Collections job openings:
Call Center Collections jobs near you
Infographic showing various Call Center Collections job openings in Texas as of July 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $36,192 per year, or $17.4 per hour.
Call Center Collections Representative

Call Center Collections Representative

MCI Careers

Killeen, TX • On-site

$7.25 - $14/hr

Full-time

Posted 28 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a persuasive communicator who thrives in a results-driven environment? We’re seeking Collections Representatives who are professional, empathetic, and motivated to help customers resolve outstanding balances while maintaining respectful and solution-focused interactions.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:
  • Customer Outreach: Contact customers via phone and email regarding overdue accounts to discuss balances and payment options.
  • Negotiation: Work with customers to establish realistic and effective repayment plans or settlements.
  • Follow-Up: Monitor and follow up on missed payments and broken promises to pay.
  • Account Management: Update customer records, payment statuses, and notes in the system accurately and promptly.
  • Compliance: Ensure all collection activities comply with regulatory standards, including debt collection laws and company policies.
  • Documentation: Maintain detailed and organized records of all interactions and collection efforts.
  • Performance Goals: Consistently meet or exceed daily and monthly collection targets.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years or older
  • High school diploma or GED required
  • Bilingual in English and Spanish (required)
  • Strong negotiation and conflict resolution skills
  • Ability to remain calm, professional, and empathetic under pressure
  • Familiarity with debt collection laws and best practices is a plus
  • Previous experience in collections, customer service, or call center environments preferred
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

FacebookTwitter

View All MCI Careers Jobs