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Call Center Collections Jobs in Texas (NOW HIRING)

Millennium Group

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Collections Representative (Call Center)

San Antonio, TX · On-site

$14 - $18/hr

Collections Representative (Call Center) We are actively seeking experienced and professional Call Center Collections Representatives. If you're driven, reliable, and thrive in a fast-paced ...

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MCI Careers

Call Center Collections Representative

Dallas, TX · On-site

$15.25 - $19.75/hr

Previous experience in collections, customer service, or call center environments preferred ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating ...

MCI Careers

Call Center Collections Representative

Killeen, TX · On-site

$14.25 - $18.25/hr

Previous experience in collections, customer service, or call center environments preferred ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating ...

ValorVIP

Call Center Collections Representative

Dallas, TX · On-site

$15.25 - $19.75/hr

Previous experience in collections, customer service, or call center environments preferred COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work ...

MEI Group

Auto Collections Supervisor

Arlington, TX

$60K - $65K/yr

Position Summary MEI Group USA is seeking an experienced Collections Supervisor to lead our Corporate Call Center Collections team. This position is responsible for overseeing the daily operations of ...

MEI GROUP

Auto Collections Supervisor

Arlington, TX · On-site

$60K - $65K/yr

Position Summary MEI Group USA is seeking an experienced Collections Supervisor to lead our Corporate Call Center Collections team. This position is responsible for overseeing the daily operations of ...

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All JobsCall Center Collections JobsCall Center Collections Jobs in Texas

Call Center Collections information

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$4

$17

$31

How much do call center collections jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for call center collections in Texas is $17.40, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $17.69 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center collections agent, and why are they important?

To thrive as a Call Center Collections agent, you need strong communication skills, negotiation abilities, and a basic understanding of financial processes, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, auto-dialers, and call scripting tools is commonly required. Resilience, patience, and the ability to handle difficult conversations with empathy are crucial soft skills in this role. These skills and qualities are essential for maximizing debt recovery while maintaining positive customer relationships and ensuring compliance with regulations.

Can you make good money in call center collections?

Call center collections agents can earn a base salary plus commissions or bonuses based on recovery performance, with total earnings varying widely by experience, location, and company. Experienced agents with strong communication skills and knowledge of collection tools can often increase their income potential. However, earnings typically depend on individual performance and the company's pay structure.

What is a call center collections?

Call center collections refer to the process where call center agents contact individuals or businesses to recover overdue payments on outstanding debts. These agents typically work for creditors or third-party collection agencies and use phone calls, emails, or letters to remind customers of their balances and negotiate repayment plans. The goal is to resolve delinquent accounts while maintaining professionalism and adhering to regulations regarding debt collection practices.

What are some common challenges faced in a call center collections role, and how can they be managed?

In a call center collections role, one of the main challenges is handling difficult conversations with customers who may be experiencing financial hardship. Balancing empathy with the need to recover payments can be demanding. Building strong communication and negotiation skills is essential for success, as is maintaining professionalism under pressure. Many organizations provide training and support to help agents manage stress and develop effective techniques for resolving customer concerns while meeting collection targets.

What is the difference between Call Center Collections vs Call Center Customer Service?

AspectCall Center CollectionsCall Center Customer Service
Primary RoleRecover overdue payments and manage delinquent accountsAssist customers with inquiries, product info, and support
Skills NeededDebt negotiation, persistence, knowledge of collections lawsCommunication, problem-solving, product knowledge
Work EnvironmentHigh-pressure, target-driven, often in collections departmentsCustomer-focused, service-oriented, varied industries
CredentialsBasic high school diploma, sometimes collections certificationHigh school diploma, customer service training

While both roles are based in call centers and require strong communication skills, Call Center Collections focuses on recovering overdue payments and managing delinquent accounts, often with targets and legal considerations. Call Center Customer Service emphasizes assisting customers with inquiries and support, fostering positive relationships. The roles differ mainly in their objectives and work environment but share foundational skills and training.

What are popular job titles related to Call Center Collections jobs in Texas?

For Call Center Collections jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Call Center Collections jobs in Texas look for?

The top searched job categories for Call Center Collections jobs in Texas are:

What cities in Texas are hiring for Call Center Collections jobs?

Cities in Texas with the most Call Center Collections job openings:

Call Center Collections jobs near you
Infographic showing various Call Center Collections job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $36,192 per year, or $17.4 per hour.

Collections Representative (Call Center)

Millennium Group

San Antonio, TX • On-site

$14 - $18/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted yesterday

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The Millennium Group rating

6.6

Company rating: 6.6 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

313th of 492 rated business services

Job description

Collections Representative (Call Center) 
We are actively seeking experienced and professional Call Center Collections Representatives. If you're driven, reliable, and thrive in a fast-paced, performance-based environment, we want to hear from you.
 
Key Responsibilities:

  • Collect on delinquent consumer accounts
  • Maintain accurate and timely records of all customer interactions
  • Work in a metrics-driven environment and consistently meet performance goals
  • Exhibit professionalism and maturity in all interactions
  • Assist customers by resolving payment issues, setting up payment plans, and negotiating settlements
  • Multitask across multiple systems and communication channels

 
Requirements:

  • Call center experience (inbound /outbound) is required
  • 2+ years of consumer debt collections experience
  • Proven experience working delinquent accounts
  • Demonstrated success in performance metrics environments
  • Ability to multitask and solve problems independently
  • High School Diploma or GED required
  • MS Word and Excel
  • Auto-dialer experience strongly preferred
  • Must be able to work onsite 
  • Training will be 4 weeks of 7-4 pm, and schedule will be between the hours of 8-7 pm. Saturdays are mandatory. 

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